Wise Market Avaliações 

325
O TrustScore é 4 de um total de 5

3,8

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Veja o que dizem as avaliações

Avaliado com 3 de um total de 5 estrelas

Your store on White Street York PA is the only one I always go into but now I'm starting to change my mind there's some things every time I go into this place they don't have and my one main thing is... Ver mais

Avaliado com 4 de um total de 5 estrelas

Good customer relations, being able to talk to a real person, who kept me informed even when we had a small suppy problem. Phone is working fine and exactly the one I wanted. I had two bad experiences... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

was as "simple as falling off a log". One phone call and given a few suggestions. Then "on-line" to finalise and pay for the order via PayPal. unit was received within the time frame suggested... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The purchase of a new mobile phone was a very simple one, thanks to the people at Wise Market being well organised and serious about their sales. The item was delivered quickly, there was exactly wh... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Comércio online

Escrito pela empresa

Wise Market is an online marketplace to find out best quality refurbished and new mobile phones, Laptops and tech accessories with guaranteed price. we offer 13 month warranty and Australia wide free shipping


Informações de contato

3,8

Muito Bom

O TrustScore é 4 de um total de 5

325 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 33% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,8

Todas as avaliações

(325)

25 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Ordered my Oppo A16s and it was…

Ordered my Oppo A16s and it was delivered 4 days later in the condition advertised. Great follow up call to ensure the order arrived and if I had any questions.

1 de fevereiro de 2023
Avaliação não solicitada
logotipo da Wise Market

Resposta da Wise Market

Thank you, Rob!

Avaliado com 5 de um total de 5 estrelas

Excellent servicing was doubtful at…

Excellent servicing was doubtful at first but hands down amazing I bought an iphone 12 pro 512gb brand new and to my surprise it came sealed in a brand new box dint get a confirmation so i emailed them cause I wanted to know what was going on but they replied but and gave me notification wt they need to work better on is interacting and notifying customers that will help not to put customers in shock but overall obsessed with my new phone thanks wise market.

30 de janeiro de 2023
Avaliação não solicitada
logotipo da Wise Market

Resposta da Wise Market

Thank you so much, Princess. We again apologize for the initial misunderstanding and we'll definitely work on the notifications. We are so grateful to you that you gave us a chance to clear up the misunderstanding :)

Avaliado com 5 de um total de 5 estrelas

Great phone , order from here !

Ordered a phone from here love my new phone it works great , very fast delivery on the phone , the best purchase ever!!

30 de janeiro de 2023
Avaliação não solicitada
logotipo da Wise Market

Resposta da Wise Market

Your kind words are highly appreciated. Thank you! :)

Avaliado com 5 de um total de 5 estrelas

My Samsung S21FE is great!

I ordered a Samsung S21FE which was described as "As New" and told that I would receive it in 3 working days. Usually mail to Port Macquarie NSW is slower than to Metro cities, but the phone turned up in just two working days and it is immaculate! Beautiful! And it was well charged up and I got it going really easily... and I'm eighty!
These guys are good!

29 de janeiro de 2023
Avaliação não solicitada
logotipo da Wise Market

Resposta da Wise Market

Bob, thank you so much for your kind feedback and for your praise :)

We will ensure that consistent services are provided in the future as well.

Avaliado com 1 de um total de 5 estrelas

Absolute shambles of a company

Absolute shambles of a company. Sold me a phone that wasn't in stock. Didn't tell me until it was too late order from elsewhere. I wanted the phone for my son's birthday and ordered it in plenty of time but "wise" market completely cocked up and now I'm going to be completely out of pocket.

Take my advice - don't bother with these agents, go direct to the vendors. At least you will have a chance of sorting out any problems you have.

Response to the response: They offered me a fair condition phone instead of an excellent condition phone for a $30 discount. They then offered an iphone 7 instead of an iphone 8 with no discount. When I quite reasonably asked for the next best available phone for the same price they tried to charge me more money but crucially - by the time they made what was a reasonable offer, they could no longer get it to me on time because they couldn't authorise expedited shipping BECAUSE... they don't actually sell the phones. They are an aggregator/ agent website. This is not made clear when it should be. This was directly the cause for all my issues as the stock levels on the wise market website do not update in real time.

That is why I advise you to go direct to the vendor.

31 de janeiro de 2023
Avaliação não solicitada
logotipo da Wise Market

Resposta da Wise Market

Ben, we are genuinely sorry for this experience. Our team provided multiple options at extraordinary discounts just to make up for the vendor's mistake. However, we do own your feedback and it will help our team to spot and minimize such errors of the vendors. Your refund has been processed and will show up in your account within 24-48 hours.

Avaliado com 5 de um total de 5 estrelas

When I was searching for a phone for my…

When I was searching for a phone for my business, I was drawn in by the 13-month warranty, which I wasn't seeing elsewhere from other proprietors. As this is a serious investment for my business, I wanted to be sure I was choosing a company that would look after me should anything go wrong. After placing a call to discuss my options, I decided to go with Wise Market. Their service was done right, the old-fashioned way which you don't see much of these days.

30 de janeiro de 2023
Avaliação não solicitada
logotipo da Wise Market

Resposta da Wise Market

Thank you so much for your precious feedback, Chrissy. We are so glad that our team was able to meet your expectations :)

Avaliado com 5 de um total de 5 estrelas

I was very happy with the service as I…

I was very happy with the service as I had an issue with my shipping address
The issue was resolved quickly
Thank you

30 de janeiro de 2023
Avaliação não solicitada
logotipo da Wise Market

Resposta da Wise Market

You are most welcome, Colin. Also, we highly appreciate you sharing your experience here, thank you!

Avaliado com 5 de um total de 5 estrelas

iPhone 13 pro

This item is as described and came within 3 days of ordering in excellent condition. I would highly recommend this place to others!

26 de janeiro de 2023
Avaliação não solicitada
logotipo da Wise Market

Resposta da Wise Market

Thank you for the recommendation, Ayla :)

Avaliado com 5 de um total de 5 estrelas

My experience purchasing a phone…

My experience purchasing a phone through Wise Market was really great. Website was easy to navigate and when I reached out to receive information about my order dispatch the communication was very quick, friendly and professional. Phone arrived very quickly. Really great to receive such friendly service.

21 de janeiro de 2023
Avaliação não solicitada
logotipo da Wise Market

Resposta da Wise Market

Kylie, we are so glad that you are satisfied with your purchase. Thank you for your kind review!

Avaliado com 5 de um total de 5 estrelas

Very good experience

I ordered a Samsung phone as New, phone arrived just a few days later, quickly and as described :)

26 de janeiro de 2023
Avaliação não solicitada
logotipo da Wise Market

Resposta da Wise Market

Francesca, we are glad that you are satisfied with the product and the services. Thank you for shopping with us :)

Avaliado com 5 de um total de 5 estrelas

Quick and easy

Quick and easy. Writing the review on my new phone and recommending to friends.

13 de janeiro de 2023
Avaliação não solicitada
logotipo da Wise Market

Resposta da Wise Market

Thank you so much for the kind review!

Avaliado com 2 de um total de 5 estrelas

Ordered a phone and wrong one turned up.

Ordered a phone and wrong one turned up. Hassle over why (dual sim ordered and single turned up) Not so bad but when it comes to getting a refund it is not refunded by Wise Market they get their supplier to refund it. So it looks like Wise Market is just a facia for all types of sellers and don't carry their own stock. Depending who their seller is buyer beware. I purchased the phone 23-12-22, received my phone on 04-01-23 and immediately sent an email re wrong phone After lots of back and forth got my money 2 days after posting this complaint here on 24-01-23. Funny about that :)

5 de janeiro de 2023
Avaliação não solicitada
logotipo da Wise Market

Resposta da Wise Market

Reginald, we are genuinely sorry for the delay in the processing of the refund. Please be assured, we have contacted the bank and pushed it right away. Please check your bank statement, the payment reversal shall be visible now. Kindly forgive us, Reginald.

Avaliado com 5 de um total de 5 estrelas

Samsung S20 FE

Description of phones and quality of Description given are good.
Ordered a phone, invoice and purchase receipt was sent through straight away and phone arrived morning after purchase.
Will definitely look at purchasing from wise market again.
Hope no issues with phone and they stick to there promise of guarantee.

16 de janeiro de 2023
Avaliação não solicitada
logotipo da Wise Market

Resposta da Wise Market

Paul, thank you so much for the kind review. Yes, we will definitely stick with our 13-months warranty. Feel free to reach out to us for anytime for any further concerns.

Avaliado com 5 de um total de 5 estrelas

Great service and I received my phone…

Great service and I received my phone in just a matter of days. Only small negative was I didn't receive any notification as to when I might receive my product. Other than this an overall great experience

17 de janeiro de 2023
Avaliação não solicitada
logotipo da Wise Market

Resposta da Wise Market

Izabella, thank you so much for the precious feedback. We apologize for the missed notification, we have notified the technical team to look into this issue so this can be avoided in the future.

Avaliado com 5 de um total de 5 estrelas

ordered 2 samsung phones and all is good.

ordered 2 samsung phones.. confirmation email and sales receipt came.. 3 days later phones arrived both as described.. happy man

22 de janeiro de 2023
Avaliação não solicitada
logotipo da Wise Market

Resposta da Wise Market

Manny, thank you so much for the kind review. We are also happy to serve you :)

Avaliado com 5 de um total de 5 estrelas

Phone works great

Phone works great,
Really good customer service
Great price, speedy delivery,

22 de janeiro de 2023
Avaliação não solicitada
logotipo da Wise Market

Resposta da Wise Market

Thank you, Nicola. We are glad that you are satisfied with our services :)

Avaliado com 5 de um total de 5 estrelas

I purchased a Galaxy S9 to a parcel locker and they where quick to inform me that they do not send to parcel lockers so I i changed my address and the sent the phone immediately

Great effort given when i needed to change my address. came in two dads and was better than expected.

9 de janeiro de 2023
Avaliação não solicitada
logotipo da Wise Market

Resposta da Wise Market

Darwin, we are glad that our team was able to promptly update you and thank you so much for the kind feedback!

I do apologize that we were unable to deliver to parcel locker and this protocol is actually followed for the ease of our customers. Signature at the time of delivery helps in reducing cases of lost parcels or parcel theft so we have instructed our partnered courier service to always deliver to a physical address. I hope this helps! :)

Avaliado com 5 de um total de 5 estrelas

It was a great experience ordering the…

It was a great experience ordering the device from the wonderful dedicated team at Market Wise.
Great customer service and prompt actions taken when advised.
Well done.

10 de janeiro de 2023
Avaliação não solicitada
logotipo da Wise Market

Resposta da Wise Market

That is really sweet of you, Kush. Our team is appreciative of your kindness as well, thank you for being our customer and for motivating us even more :)

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