Steer well clear! This Isreal based company is nothing short of a scam. We fell for the marketing and tried to get out in the cooling off period but they wouldn't honour it. Software is limite... Ver mais
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Veja o que dizem as avaliações
As a solopreneur, I have several small businesses and Wisestamp makes it easy to brand for each business. I love being able personalize for each business. Their support is amazing. They are always wil... Ver mais
I've been using WiseStamp for a few years now. It used to be great - very easy to create and install on email platforms. Now the steps to install your signature are complicated and tedious, and af... Ver mais
A empresa respondeu
First of all, I love their product. As someone who isn't the most tech savvy, they make my email signature look very established and professional. I've never had any issues, however the one time I... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
WiseStamp is an award-winning, enterprise-grade email signature management platform designed to scale with the needs of market-leading organizations. Trusted by over 1.2 million customers worldwide, WiseStamp enables businesses to centrally create, manage, and deploy professional, on-brand email signatures effortlessly. WiseStamp turns every email into a powerful brand asset, enabling enterprises to maintain brand consistency, enhance engagement, and drive business impact at scale. WiseStamp also works seamlessly with all email platforms - no coding needed! Turn every email into an opportunity. Make it count.
Informações de contato
17 State Street, Suite 4000, 10004, New York, Estados Unidos
- wisestamp.com
3,4
Bom
143 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 57% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
They make it difficult to cancel
They make it difficult to cancel the service, require you to email and respond with questions about your experience instead of processing the request.
1 de setembro de 2025
Avaliação não solicitada
Resposta da WiseStamp
Hi Sunny,
Thank you for taking the time to share your feedback with us.
We truly value every customer and, of course, hope you’ll choose to stay. Before processing a cancellation, we aim to better understand what isn’t working and explore whether we can help resolve any issues. Your feedback is important to us and helps us continue improving our product to better meet our customers’ needs. That said, if you decide to proceed with cancellation, we fully respect your decision.
If you did not yet request a cancellation or have any questions, please reach out to us via the WiseStamp chat bubble in your account, and our team will be happy to assist you.
Misleading trial
Misleading trial, unusable custom template, and refusal to issue a refund
I subscribed to WiseStamp PRO on an annual plan based on the templates that were available during the trial period. After upgrading, those templates were no longer available, despite being a key reason for my purchase.
WiseStamp later created the required template manually, but in practice it was not usable. I informed support that the custom template could not be properly used and formally requested a refund for the annual subscription.
Their response completely ignored the fact that the service had been unusable from day one due to their own technical failures and limits of available templates.
Overall, the experience gave the impression of a very small and under-resourced operation, which may explain the slow responses, unresolved bugs, and lack of accountability.
As a result of the non-delivery of the paid digital service, I had to initiate a formal dispute with my bank.
If you depend on reliable, professional email signatures—especially across devices—I strongly advise caution. My experience was far from what WiseStamp advertises and was ultimately a major disappointment.
2 de dezembro de 2025
Avaliação não solicitada
Resposta da WiseStamp
Hi Nikita,
Thank you for sharing your feedback. We are really sorry for the frustrating experience.
As requested, we have canceled your subscription and processed a refund. We have also shared your report with our product team so they can investigate why the templates were not available after your upgrade—this is certainly not the experience we intend to provide.
For additional context, WiseStamp has been in business for over 15 years and serves more than 1.2 million customers worldwide. We take technical issues such as the one you described very seriously, and our team is actively looking into what may have caused this. Our Support Manager would be more than happy to speak with you directly to gather additional details. We will reach out via email shortly to schedule a call, should you be open to it.
We truly value your feedback and are continuously working to improve and make the experience smoother for our customers. We would be happy to welcome you back at any time and hope you’ll consider giving WiseStamp another try in the future.
Kind regards,
The WiseStamp Team
Turned into a Rubbish Platform
It turned into a total rubbish platform. We used to use it for a few years. The new UI ruined everything. The paid one-year account keeps receiving payment errors and gets blocked from access. They keep apologizing and saying they are fixing the problem, but after two months, the issue keeps coming back. This is a total joke, and support is nearly nonexistent.
I strongly advise against using it.
17 de dezembro de 2025
Avaliação não solicitada
Resposta da WiseStamp
Hi Eric,
Thanks for taking the time to share your experience. We’re really sorry for the frustration this has caused.
We apologize for the access and payment issues you ran into after the UI update, as well as for the support experience you described. We do offer 24/7 support, and we’re sorry that this wasn’t reflected in your interaction with us.
We’d love the chance to look into this personally and get everything sorted for you as quickly as possible. To do that, we’ll just need the email associated with your account. Please reach out to our support team using the chat bubble in WiseStamp (webapp.wisestamp.com), and we’ll make sure your case is escalated.
Thanks again for your feedback. We'd like to turn this around for you.
SERIOUSLY BAD MOVE GOING TO WISESTAMP
SERIOUSLY BAD MOVE GOING TO WISESTAMP
This company is a joke we onboarded and after load issues with the web interface they finally setup an onboarding meeting by to fix the issues. Nothing to do with us apparently it was their end.
Then they said they would call back within 7 days over a subscription issue, then it went past 14 days so no cash back or backing out and the rubbish customer service is non existant.
Raising a section 75 for our bank to get the money back
16 de dezembro de 2025
Avaliação não solicitada
Resposta da WiseStamp
Hi Rob,
Thank you for taking the time to leave a review.
We’re really sorry to hear that your experience didn’t meet expectations. Since your onboarding, we’ve made a number of updates and improvements, and we’d genuinely appreciate the opportunity for you to give the platform another try. We have a support team that is available 24/7, and we apologize that this wasn’t clear from your experience.
If you’re open to it, please get in touch so we can make sure this is properly resolved. At the moment, we don’t have your account information, so we’ll need that to assist you directly.
How to burn down completely something that was amazing before
So WiseStamp was really a great tool before helped me generate my mail signitures fast. Then they changed pricing and now here I'am at a situation where for 1,5x of the price that I paid last year I don't even get the same functionality, they want MORE. Increadibly. We are switching to something else. I don't know what happened to this company since I last used it. E-mail signitures is usually something you update once or twice every 3-4-5 years, it's completely nuts they want to ask for 10-20-50 $/ months for something you set up once.
12 de dezembro de 2025
Avaliação não solicitada
Resposta da WiseStamp
Hi Dolphin,
Thank you for sharing your feedback! We want to clarify that the features and functionality of WiseStamp haven’t been reduced — while some things have been reorganized, all features and entitlements for your plan remain the same. In fact, our signature editor has been enhanced to give you even more creative freedom, with new design and customization options to make your signatures look exactly how you want. We’re sorry this wasn’t clear and completely understand how that could have been frustrating.
We value your feedback and are continuously working to make things smoother. We’d be happy to welcome you back anytime and hope you’ll consider giving WiseStamp another try.
Unusable product, unresolved bugs, non-functioning features, and evasive support — disappointing experience from start to finish
I subscribed to WiseStamp PRO annually and could never use the core functionality I paid for. The app prevented me from editing my own employee details, which made installing my signature impossible. Support later admitted this was due to an internal WiseStamp bug, yet days passed without resolution.
What made this even more concerning:
The signature system does not work on mobile devices, despite WiseStamp marketing itself as a modern email-signature solution.
Support offered me an upsell to their PRO+ plan while my current paid plan wasn’t even functional.
After requesting a refund for a product I literally could not use, they responded by simply cancelling my subscription - - without issuing a refund — and acted as if that was an acceptable solution.
Their response completely ignored the fact that I had been unable to use the service since day one due to WiseStamp’s own system errors.
The most troubling part is the feeling that the operation is extremely small (possibly a one-person setup), which would explain the delays, technical limitations, and lack of accountability.
I have since had to initiate a formal dispute with my bank due to non-delivery of digital services.
If you rely on professional, fully functional email signatures — especially across devices — I strongly recommend exercising caution. My experience was far from what is advertised, and the lack of responsibility from support was deeply disappointing.
10 de dezembro de 2025
Avaliação não solicitada
Resposta da WiseStamp
Hi Nevena,
We’re very sorry for the difficulties you experienced and understand how frustrating it must have been.
We’re glad to confirm that your refund has now been processed and truly appreciate your patience while this was resolved. The issues you encountered have since been fully fixed as well. For clarification, WiseStamp does work seamlessly on mobile devices, but we regret that this wasn’t your experience at the time. We are actively working to prevent similar issues in the future.
We take every customer experience seriously and remain committed to providing a reliable, fully functional service. We would be happy to welcome you back anytime and hope you’ll consider giving WiseStamp another try. We’d love the opportunity to provide a much smoother experience.
very disappointed and had very bad…
very disappointed and had very bad expereince trying to use and complete a signature, wasted one hour and ended up deleting it, even it is very complicated to delete account. this tool has ZERO user friendly, we dont have time to read so many things to know how to use, it should be user friendly without training or reading.
8 de dezembro de 2025
Avaliação não solicitada
Tried 3 months to cancel my…
Tried 3 months to cancel my subscription. They won't let you do it over the phone or through email. The only way is to do it through a chat bot. The bot was messaging back and forth consistently until I said I wanted to cancel my subscription, now its been a 25 minute wait with no response from the bot or a human
5 de dezembro de 2025
Avaliação não solicitada
Resposta da WiseStamp
Hi Victoria,
We sincerely apologize for the delay and the frustration this has caused. Our chat system is available 24/7 and is designed to provide faster and more efficient support than email or phone, ensuring that we can assist our customers as quickly as possible. While we typically respond promptly, there can occasionally be short delays during periods of high volume, and we appreciate your patience and understanding.
Please don’t hesitate to reach out again. We will make sure that your request is handled smoothly and quickly.
I have had no access to my Wisestamp…
I initially had a negative experience in a lack of response to not having access to my signatures for a few days, but the company went above and beyond to resolve the issue. Their customer service team was responsive, professional, and ensured everything was corrected promptly. I truly appreciate the effort they put into making things right, and I’m now very satisfied with the outcome. Highly recommend their service!
18 de novembro de 2025
Avaliação não solicitada
Resposta da WiseStamp
Hi Diane,
Thank you for sharing your experience! We’re glad we could resolve the issue and that you’re happy with the outcome. Your kind words about our support team mean a lot. We always aim to make things right for our customers.
We really appreciate your recommendation and look forward to continuing to provide you with a smooth and reliable experience!
We are unable to cancel our subscription.
We are unable to cancel our subscription, and support is not answering.
I send my first mail to support at 11/11-2025, yet still no reply.
There is no way for u to cancel, so i guess we have to close our credit cards to avoid beeing billed.
Cant not recommend this,.
17 de novembro de 2025
Avaliação não solicitada
Resposta da WiseStamp
Hi Nick,
We’re really sorry to hear about the trouble you’ve had and the frustration this has caused. We no longer receive support requests by email, which is likely why you haven’t received a reply. Our current support channel is through the WiseStamp chat bubble at support.wisestamp.com, and our team is available there to help with subscription and billing issues.
Please reach out to us through the chat, and we’ll make sure your request is taken care of as quickly as possible. We truly appreciate your patience and the chance to make this right.
"Don't let the door hit you on the way out" - our account manager at Wisestamp
We paid for Wisestamp for five years before deciding to move to another vendor for more features.
We made a request to extend our contract for two weeks during the transition to our new vendor. The Wisestamp rep and our account manager were less than interested in responding to our request, let alone helping us with it. Had to wait over a week to get a response. This communication occurred within the dates of our paid contract, so as soon as we told them we weren't extending, they dropped us. Ultimately, they refused to extend the contract for two weeks.
It's an understatement to say that they were not concerned about customer retention or win back.
Additional issues:
- Non-responsive design features
- Glitchy
- Charge additional $100+ for minimal design help, like centering a line (we paid for it because we were so frustrated with the design limitations).
I don't recommend WiseStamp. You get what you pay for.
11 de novembro de 2025
Avaliação não solicitada
Resposta da WiseStamp
Hi Bethany,
We’re really sorry to hear about your experience, and we appreciate you taking the time to share it with us. This definitely isn’t the kind of service we want any customer to feel they’ve received. We have reached out via email and are ready to help however we can.
About the additional issues you mentioned—we’d love to offer a bit of clarification. Our signature editor is built to be customizable and responsive, and most design adjustments (including alignment and layout changes) can typically be done directly in the editor without any added cost. We do offer optional design services for those who prefer extra help, but we’re sorry if this wasn’t clear or if the experience felt limited or frustrating along the way. Your feedback helps us improve.
We truly care about our customers and appreciate the years you spent with us. If you’d like to continue the conversation or if there’s anything more we can do, please feel free to reply to the email you received. We’re here and happy to help.
We use this tool as our enterprise…
We use this tool as our enterprise email signature management software.
We are a large automotive company with over 5,000 employees.
Wisestamp is the tool that we use for brand consistency. We also use of for promotional banners and sales of our latest car sales.
Overall, I'm very satisfied and would recommend it to other large businesses, especially enterprises.
I see a lot of bad reviews here, but we never had a bad experience wiht this company. When we have issues, we open a support ticket and get answers within 24 hours.
3 de novembro de 2025
Avaliação não solicitada
Resposta da WiseStamp
Hi Lauren,
Thank you for sharing your experience! We're thrilled to hear that WiseStamp has been a reliable solution for your enterprise needs. We also appreciate your feedback regarding our support team, providing timely assistance is very important to us, and we’re glad to hear that your issues are resolved within 24 hours.
Your recommendation means a lot, and we’re committed to continuing to provide a seamless experience for customers like you.
The service is easy to use and intuitive
The service is easy to use and pretty intuitive. New employees are automatically added using the Google Workspace integration, and any time I did have an issue or a bug, their customer service was timely and helpful.
28 de outubro de 2025
Avaliação não solicitada
Resposta da WiseStamp
Hi Libi,
Thanks for your feedback! We’re glad to hear that you find WiseStamp easy to use and that our support team has been helpful when needed.
We really value hearing what our users enjoy about our product and use feedback like yours to continue enhancing WiseStamp. Thanks again!
How unethical is it that you cannot…
How unethical is it that you cannot automatically cancel your subscription and have to wait 24hrs for someone to review your chat before cancellation. Please cancel my subscription today.
28 de outubro de 2025
Avaliação não solicitada
Resposta da WiseStamp
Hi Tammy-Jade,
This is Keren from WiseStamp Support. Thank you for sharing your feedback. Your cancellation has been processed as requested.
We truly value each of our customers, and of course we always hope you’ll stay. That’s why, before a cancellation, we aim to help resolve any issues and understand what isn’t working well so we can improve our product and ensure it meets your needs. If you still choose to cancel after that, we completely respect that decision of course.
Your feedback has been noted, and we’ll use it to keep improving WiseStamp.
Refusing to refund documented fraudulent charges
WiseStamp charged me $70 for an auto-renewal on an account that had been canceled and refunded a year earlier. I provided bank statements and emails proving this, yet they continue to deny the mistake and refuse a refund.
Instead of resolving the issue, they gave me the runaround over several emails. They even created a new account with a typo in my email to claim that was the active account they were billing me for. This is to an email account that doesn't even exist!! Each time I clarified the situation with documented proof, they created another reason (excuse) that I couldn't cancel the account (to an email that doesn't exist) and start the whole cycle over again.
It’s been weeks of back-and-forth over a clear billing error, handled with zero accountability or transparency. Their support has been evasive and unprofessional. I strongly advise caution before doing business with WiseStamp.
13 de outubro de 2025
Avaliação não solicitada
Resposta da WiseStamp
Hi there,
We’re really sorry to hear about your experience. We want to understand exactly what happened and make this right for you. To do that, we’ll need the email or username associated with the account. Without it, we’re unable to locate the subscription or investigate the issue properly.
Please reach out to us through the chat bubble at the bottom-right corner of support.wisestamp.com. Our support team is available 24/7 and is ready to assist once we have your details.
Thank you for bringing this to our attention. We truly want to get this resolved for you.
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY. There is no cancel subscription button so they make you go through a email request just to cancel subscription. I tried it and its no good. Cancelled and a year later they charged my card almost 100.00. No way to get a hold of them.
11 de outubro de 2025
Avaliação não solicitada
Resposta da WiseStamp
Hi AZ,
This is Keren from WiseStamp Support. We’re sorry to hear about your experience and understand how frustrating this must have been. WiseStamp is a trusted service, and we take every customer concern seriously.
If your subscription wasn’t canceled as requested and renewed in error, we’ll be happy to make it right and refund any charges. You can reach us anytime at support.wisestamp.com, and we'll take care of everything for you.
We appreciate you taking the time to share your thoughts with us.
My signature
9 de outubro de 2025
WiseStamp is horrible
WiseStamp only allows you, per their fine print, to cancel a subscription 14 days after it renews. Otherwise you have to pay for the entire year with no refunds. They are not up front about this, and the subscription, for what you get - is overpriced and underpowered. I am extremely disappointed with WiseStamp and would love to be able to tell everyone I know never to use their service, and certainly not to sign up for a nonrefundable year of service.
3 de outubro de 2025
Avaliação não solicitada
Resposta da WiseStamp
Hi Ginger,
We’re sorry for any frustration or confusion you’ve experienced. For clarity, WiseStamp offers a 14-day free trial with no credit card required, so you can test the product before committing to a paid subscription. Once you upgrade to a paid plan, our 14-day cancellation policy applies from the date of the upgrade. This policy is outlined during the upgrade process, and our support team is always available to help with any questions or concerns.
If you’d like assistance or want to discuss your experience further, please reach out using the chat bubble in the bottom right corner of our website at support.wisestamp.com. We’d be happy to help and understand what happened.
It makes my email look so much better
Wise Stamp has been a great information card for my small business. I am glad I found your company name again, you all are the best when it comes to email banners.
25 de setembro de 2025
Resposta da WiseStamp
Hi Celeste,
We’re glad to hear you’re enjoying our product, especially the banner features! Thank you so much for taking the time to share your feedback, we really appreciate it.
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