Excellent customer service. Replies sent in a timely manner and resolved my queries each time. Could not have asked for more. Very impressed.
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Horrible store, only order due being on the band official website link. Order two vinyls in January 30. On May I send an email regarding my order, to learn that between January 30 to May 12... Ver mais
dreadful service - the UK warehouse is run by and from Warp records HQ in London. consistently the most expensive postage of any UK based record mailorder I've used and the flimsiest pack... Ver mais
After receiving two vinyls which were damaged during shipment (they were 7-inch vinyls packed in a 12-inch vinyl cardboard box without anything keeping them from moving around which led to them splitt... Ver mais
2,6
Ruim
24 avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Poor experience
Pre - ordered 2 copies of a signed album, they advised it had been posted and i got a Royal Mail tracking.
Nothing arrived after 13 days, contacted support and they take a week to reply, they say wait 14 days.
Contacted support after 14 days and still waiting for a reply. This is poor, really poor.
I will avoid these joked in future, sorry to all the bands that cheap out and use them to "fulfil" orders.
28 de agosto de 2024
Avaliação não solicitada
Back end supplier for 4AD store
I ordered my item well in advance but the item arrived damaged. The packaging for the record was not sufficient and has the minimum level of packaging for a single LP. I was told the record was out of stock and offered a partial refund of 20%. The store actually had another version, which wasn't offered. Whereas 4AD used to do direct to consumer sales, it seems this company is now used for many of them, including Bleep. I'm not very impressed with their service and I would have been better off with another supplier who doesn't cheap out on packaging.
25 de março de 2024
Avaliação não solicitada
Too long to dispatch item, Christmas wrapping paper has not arrived in time for Christmas
I ordered some Don Broco wrapping paper on December 12th and paid extra for faster delivery, and it was shipped on December 21st. I still haven’t received the wrapping paper. Ochre did refund the postage but it’s not really good enough as I’ve had to buy wrapping paper elsewhere.
I specifically paid for faster delivery to ensure I would receive the paper before Christmas, and ordered well before the last guaranteed postage day of December 16th.
I want to support the band but no longer need the wrapping paper, so I’ll be returning it.
Unbelievably disappointing.
12 de dezembro de 2022
Avaliação não solicitada
Really bad customer support!!!
Really bad customer support!!!
The customer support is responding quickly, but to no purpose. I ordered a limited edition vinyl record and it was damaged when I received it, they said that they could not replace it because it was sold out. Fair enough. After receiving their best offer of 35% refund of the price the item I ordered was back in stock. I asked them if I could pay back the refund and get a replacement instead. They replied "Unfortunately this isn't possible now we've issued a partial refund for this".
4 de novembro de 2022
Avaliação não solicitada
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.