Stella Insurance UK Avaliações 

499
O TrustScore é 3.5 de um total de 5

3,6

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 3 de um total de 5 estrelas

Their telematics insurance penalise the main driver for named driver driving or if anyone else borrows the car and drives more aggressively the main driver risks getting the insurance cancelled. Ok if... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

First time i’ve used Stella. Very impressed so far. Easy to set up the black box (with my garage showing me in 30 seconds where it needed to be plugged in!) and the App. Customer service very helpful... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Horrible company. It feels like driving with big brother constantly watching you. Occasionaly when overtaking a car you need to go slightly over the limit to quickly and safely overtake. Yet do this w... Ver mais

Avaliado com 5 de um total de 5 estrelas

I cancelled my insurance today using the online platform. It was very straightforward and took less then 10 mins. Clarissa was professional and efficient. Unfortunately the cost of owning a car is t... Ver mais

Detalhes da empresa

  1. Corretora de seguros
  2. Companhia de seguros

Escrito pela empresa

We’re a purpose-driven insurance brand with one aim: to focus on leveling the playing field for women. That’s why we’re delivering insurance solutions that are adapted and tailored to the needs of women. We want to empower customers and humanise insurance which is clearly no small challenge. But we’re bringing a wealth of experience and passion to the table to help enable this. The world moves forward when we work together, as partners, allies, equals. That’s why we partner with like-minded people and organisations creating a community to drive actionable change for women. A portion of our profits is given to women focused charities and organisations with a shared vision to help improve the lives of women. We’re passionate about challenging the status quo, championing equality and building products for a fairer world. We’re starting with insurance. Come and join us.


Informações de contato

3,6

Bom

O TrustScore é 3.5 de um total de 5

499 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,6

Todas as avaliações

(499)

8 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

The process was very simple to follow…

The process was very simple to follow to get my insurance sorted 👌

25 de fevereiro de 2025
logotipo da Stella Insurance UK

Resposta da Stella Insurance UK

Thank you for sharing your experience with us.

We are pleased to hear you found the process straight forward.

Avaliado com 5 de um total de 5 estrelas

Everything was so easy and simple

Everything was so easy and simple. Even for a pensioner like me. Thank you...

2 de março de 2025
logotipo da Stella Insurance UK

Resposta da Stella Insurance UK

Thank you for taking the time to leave a review and for sharing your experience with us.

We are pleased to hear you found the process straight forward.

Welcome on board.

Avaliado com 4 de um total de 5 estrelas

So far so good

So far so good

9 de fevereiro de 2025
logotipo da Stella Insurance UK

Resposta da Stella Insurance UK

Thank you for taking the time to leave a review.

We are pleased to hear about your positive experience with us.

Welcome on board for the coming year!

Avaliado com 5 de um total de 5 estrelas

Aftercare

I got a refund that is now sorted - awaiting return of 40 pounds now for return of device - have changed my review as service after was very good

25 de fevereiro de 2025
Avaliação não solicitada
logotipo da Stella Insurance UK

Resposta da Stella Insurance UK

Thank you for taking the time to change your review.

We are pleased we were able to resolve the issue for you.

Avaliado com 5 de um total de 5 estrelas

Professional courteous and kind. My advisor Emma was brilliant answered any questions that I was concerned about. She was brilliant.

My Advisor Emma was professional courteous and knowledgeable and kind any concerns I had about the policy she gave me reassurance and clear and precise. Wonderful customer care service I received from Emma thankyou. She a great asset to your Company

25 de fevereiro de 2025
logotipo da Stella Insurance UK

Resposta da Stella Insurance UK

Thank you for taking the time to share your experience with us.

We have passed on your kind words to Emma.

Thank you for the lovely feedback.

Avaliado com 5 de um total de 5 estrelas

Got me set up within minutes with a…

Got me set up within minutes with a great price really happy , they were half the price I nearly paid with Tesco thank you Stella x

24 de fevereiro de 2025
logotipo da Stella Insurance UK

Resposta da Stella Insurance UK

Thank you for taking the time to leave a review.

We are pleased to read your comments, and we appreciate the feedback.

Welcome to Stella. We are pleased to have you as a customer.

Avaliado com 2 de um total de 5 estrelas

Don't like the idea of being tracked by…

Don't like the idea of being tracked by the device they insist you put in you car that's why it's a low score one feels like they are being looked at in a Big Brother scenario all this after being charged extortionate price for the cover , no claims means nothing not just this company most of the other companies are the same cold hard cash is there god not loyalty or dignity and honesty towards the customer !

16 de fevereiro de 2025
logotipo da Stella Insurance UK

Resposta da Stella Insurance UK

Thank you for taking the time to leave a review.

We value all customer comments and feedback.

Thank you for sharing.

Avaliado com 5 de um total de 5 estrelas

No-nonsense

No-nonsense, good communication

5 de fevereiro de 2025
logotipo da Stella Insurance UK

Resposta da Stella Insurance UK

Thank you for the 5-stars! We are happy to hear you had a positive experience with us!

Avaliado com 5 de um total de 5 estrelas

5 stars

Staff were friendly and helpful. Thank you.

31 de janeiro de 2025
logotipo da Stella Insurance UK

Resposta da Stella Insurance UK

Thank you for the 5-stars! We are happy to hear you had a positive experience with us!

Avaliado com 4 de um total de 5 estrelas

podziekowanie

Witam. wszystko perfekcyjnie załatwione. pełny profesjonalizm. dziękuję. polecam wszystkim. happy.

2 de fevereiro de 2025
logotipo da Stella Insurance UK

Resposta da Stella Insurance UK

Thank you for taking the time to leave this review.

We are pleased to hear that you were taken care of and that you were happy with the service received.

Thank you for recommending us.

Avaliado com 3 de um total de 5 estrelas

Pffff how much?

I don't understand what's going on with insurance quotes, each year I hope it's going to be cheaper but I have my eyes ripped out. Stella was the cheapest but I'll be stuck with a telematics box like a noob driver which is a pain in the behind. Hopefully next year will be cheaper?
As a very mature student studying at home I've gone for domestic and pleasure only at 6k a year, who knows how much I will be charged when I go back to work and add commuting with more miles.
To be fair the process was simple enough and I will be able to check my driving via the app, cos after years of driving I need advice now eh?

Be kind Stella. Next year I want a heavy discount!! Might go up a couple of stars 😉

8 de fevereiro de 2025
logotipo da Stella Insurance UK

Resposta da Stella Insurance UK

Thank you for taking the time to leave a review. We aim to provide the greatest possible experience to our customers, and we're sorry to hear that your experience was just an average one.

We do value your business and thank you for taking your policy with us.

Avaliado com 1 de um total de 5 estrelas

Horrible insurance

Voided my insurance for incredibly stupid reasons

15 de janeiro de 2025
logotipo da Stella Insurance UK

Resposta da Stella Insurance UK

Thank you for taking the time to leave a review.

We are sorry to hear about your less than satisfactory experience with us. Our complaints team will be in touch shortly.

We hope you will allow us this opportunity to put things right.

Avaliado com 5 de um total de 5 estrelas

Customer services very helpful

Customer services very helpful, very knowledgeable, fare quote, I don't mind the Box, as it will improve my driving

29 de janeiro de 2025
logotipo da Stella Insurance UK

Resposta da Stella Insurance UK

Thank you for taking the time to leave a review.

We are pleased to hear about your positive experience with us and we will ensure your kind words reach the agent you spoke to.

Welcome on board for the coming year!

Avaliado com 4 de um total de 5 estrelas

Good so far black box is actually…

Good so far black box is actually helpful

25 de janeiro de 2025
logotipo da Stella Insurance UK

Resposta da Stella Insurance UK

Thank you for taking the time to leave this review.

We are pleased to hear you find the telematics device helpful.

Thank you for the feedback.

Avaliado com 4 de um total de 5 estrelas

Friendly helpful staff

The 2 ladies I spoke to were able to answer my questions.

28 de janeiro de 2025
logotipo da Stella Insurance UK

Resposta da Stella Insurance UK

Thank you for the 4-stars! We are happy to hear you had a positive experience with us!

Avaliado com 5 de um total de 5 estrelas

Great site

Great company and pricing for women
Will be using them again

24 de janeiro de 2025
logotipo da Stella Insurance UK

Resposta da Stella Insurance UK

Thank you for the 5-stars! We are happy to hear you had a positive experience with us!

Avaliado com 1 de um total de 5 estrelas

STAY AWAY

Absolutely appalling experience.
Had an accident, no 24/7 helpline as advertised, instead just a series of numbers that aren't applicable to you.
It's been nearly a week now since the accident.
They deemed it a write off, so the courtesy vehicle was taken off me, as per policy, which is fine. However, they then decided they were unsure as to whether or not it was a write off.
Emails unanswered, cannot get in touch with anybody.
I have never had such terrible customer service anywhere

EDIT:policy number PAPCZUR02PN0001818
I did try a couple of days ago to reach you on your live messaging system regards this, but I kept on getting put on hold, then cut off, along with being asked for my reg number, name , address, countless times, the irony!!!
No waiting for my claim to be processed which has taken too long, I have not had a car for over 2 weeks now, It doesn't feel like its too much of a priority.
You have my details if needed . I have spent far too much time dealing with this now

29 de janeiro de 2025
Avaliação não solicitada
logotipo da Stella Insurance UK

Resposta da Stella Insurance UK

Thank you for taking the time to leave the review.

We are very concerned about the comments and want to get this resolved for you as quickly as possible.

We can't trace an existing policy under the name you have left the review in.

Please can you provide a reference or advise the name the policy is in so we can get this matter looked into.

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais