Massive Unjustified Slippage on XAUUSD - Stop Loss Ignored!
I had a terrible experience with Windsor Brokers (WM Markets) on September 4th, 2026. My MT5 account number is 80251125. During a news event, my XAUUSD stop loss was set accurately at 4470.67, but the broker completely ignored it and closed my orders (Tickets #158857845 & #158845857) at 4434.80! This is a massive $36 drop (about 360 pips) on Gold with zero intermediate pricing.
When I contacted support, they refused to take responsibility for their extremely poor liquidity and simply blamed "market conditions", whereas other ECN brokers did not have this unrealistic gap at that exact second. Stop losses are useless here, and your capital is not safe during news. I am escalating this to the financial regulator.








