Wonderbox USA Avaliações 

204
O TrustScore é 3.5 de um total de 5

3,3

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

We received two Wonderbox Regal (movie tickets plus "snack pack") as gifts and despite the photo on the packaging showing a large bucket of popcorn, when we got to the theater, we were told the "snack... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

When trying to redeem online using the instructions in the packaging, sites request 12 and 16 digit numbers. There are neither. You’re supposed to add 3 leading 0s to the 9digit numbers provided, bu... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Purchased an amazing gift for my husband who has always dreamed off doing a parachute jump (I would be too scared myself but he has always had a great sense of adventure). You should have seen his fac... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

This was our first experience with Wonderbox and we could not have been more pleased with the whole process. The options were diversified enough to meet our needs and it was an extremely easy process... Ver mais

A empresa respondeu


Informações de contato

3,3

Bom

O TrustScore é 3.5 de um total de 5

204 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 75% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,3

Todas as avaliações

(204)

32 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

go dream has tours that are no longer…

go dream has tours that are no longer available......in fact they have not even been offered for over a year! They never answer their phone....so i was forced to buy the tickets instead of being told who their "partner" was who gave the tour so i could call and ask if they had availability for the days i was in town. terrible customer service and now i have to take time to go thru the motions of getting a refund! update your site.... answer your phone!

1 de novembro de 2019
Avaliado com 1 de um total de 5 estrelas

Is this a scam?

I was gifted a $100 voucher for a 'Date Night Dinner'. I go to the website, register my information, I see no restaurant list and all I can see is "These booking possible entirety requires that the partner contacted directly".

I contacted customer service with a screenshot, zero response.

18 de setembro de 2019
Avaliação não solicitada
logotipo da Wonderbox USA

Resposta da Wonderbox USA

Bec,

I am so sorry that you had this experience. We always strive to take care of our customers in order to ensure the best experiences possible. This was a mistake and we will do whatever it takes to satisfy you and make it right. Please contact us at customersupport@godream.com to resolve.

Thanks!

Avaliado com 5 de um total de 5 estrelas

I was introduced to Go Dream by a…

I was introduced to Go Dream by a friend-what an awesome company. I was looking for a gift and found so many cool experiences. I decided to buy the Rainforest Cafe Experience for my sister. I will definately use Go Dream again

17 de julho de 2019
Avaliação não solicitada
logotipo da Wonderbox USA

Resposta da Wonderbox USA

Thanks Danielle! We are happy that you enjoyed your first experience with GO DREAM. We look forward to your future business.

Avaliado com 5 de um total de 5 estrelas

It was easy and helpful to deal with Go…

It was easy and helpful to deal with Go Dream! Jeremy Crane was a delight to work with and found us a beautiful BB to celebrate our anniversary.

15 de julho de 2019
Avaliação não solicitada
logotipo da Wonderbox USA

Resposta da Wonderbox USA

Anne,

We are so glad that GO DREAM was able to provide you a great Bed and Breakfast for your anniversary and that you enjoyed working with us.

Avaliado com 3 de um total de 5 estrelas

Go Dream Partners didn't know what Go Dream was, but customer service was excellent

We used Go Dream for our honeymoon trip to New York City. It was an interesting way for guests to provide gifts in the form of experiences for us to enjoy on our trip. However, the experiences did not work as well as expected.

First, we had to personally call the restaurants and set up reservations. None of the restaurants I called knew what I was talking about when I told them we had Go Dream certificates. (Keep in mind these are restaurants listed on the Go Dream website as choices to use the experience on). When we finally were ready to visit our first restaurant, we found out it was not even open. We ended up going to a different restaurant on the list from Go Dream and they were unfamiliar with the certificates as well. We ended up getting them to accept it, but not without paying in addition to the cost of the certificate. (This cost was never reimbursed by Go Dream, which I feel should have been done for our troubles as the charges should not have been applied to us.)

After this poor experience, I reached out to Go Dream for assistance and received excellent customer service. One specific member of the team worked with me to find a suitable restaurant to make up for the first one that was closed. He provided me options and went out of his way to try and make things work for us. In the end, we found something that worked and all is well.

Overall, Go Dream was an excellent idea - it just seems to not be executed properly at the moment. I feel as if not all of the "partners" know enough about Go Dream and that caused a lot of issues. I think it would be better if all booking and reservations were done on Go Dream's end and as the customer, I would simply receive a confirmation with details of the reservation date and time. This way Go Dream can make sure the partner understands what is included and there are no surprises for the customer.

The customer service I received has made me feel as if all the problems we had encountered were not worthless and I would be more open to recommending Go Dream if they could make it easier for the customer and make the partners more aware of how it works.

15 de julho de 2019
Avaliação não solicitada
logotipo da Wonderbox USA

Resposta da Wonderbox USA

Mark,

Thank you for the review. We appreciate your feedback as it is helpful in our continued efforts in creating great experiences for our customers. We are glad to hear that you had a great experience with GO DREAM's customer service.

Avaliado com 2 de um total de 5 estrelas

Called several times to speak to a rep

Called several times to speak to a rep. No one was available. No listings for Long Island on the web site.

4 de julho de 2019
logotipo da Wonderbox USA

Resposta da Wonderbox USA

Lucille,

I am very sorry that you had this experience. Our customer service team does its best to take care of each request. There are times where we may be on another call, helping another customer. In that case, you can always e-mail us at customerservice@godream.com and our team will assist you.

Avaliado com 1 de um total de 5 estrelas

This is not a concierge service at all…

This is not a concierge service at all ... I should have been paid for doing all the leg work and phone calls. I initiated the process on March 25 and there was no follow-up and only ONE SUGGESTION of where to stay. We lost the weekend day we needed because of their poor service and response, and now must take off from work to stay at a winery that I SUGGESTED. And pay more than our original gift certificate. Go Dream finally booked our reservation on April 24, a whole month since my first request. Not sure how they remain in business.

29 de abril de 2019
Avaliação não solicitada
logotipo da Wonderbox USA

Resposta da Wonderbox USA

Hi Donna,

We're sorry you've experienced this. Our concierge team works to provide the best available options that don't require any additional payments and we should have offered a longer list of these from the start. We booked a reservation with this particular provider (that required an extra charge) based on your request and perhaps with better communication from our part we could have made clear that we could have also booked a location that did not require any additional payments. We apologize once again and we kindly ask that you contact us at CustomerService@godream.com so that we can help you with this situation.

Best,

The GO DREAM Team
CustomerService@godream.com

Avaliado com 1 de um total de 5 estrelas

I feel i had to by buy something that i…

I feel i had to by buy something that i didnt need. To complicated to order , and i dont thing elder people can explain their problem in a phone because it is to technical. I will not recommand your product.

15 de dezembro de 2018
logotipo da Wonderbox USA

Resposta da Wonderbox USA

Hello Michael,

We're very sorry to read you had a hard time with our product. Please reach out to us at 917-783-4626 or at customerservice@godream.com. We would be glad to either assist you book your experience or issue a full refund.

Best,

The GO DREAM Team

Avaliado com 1 de um total de 5 estrelas

Terrible customer service

Terrible customer service
No emails or phone calls just difficult to get hold off and still didn’t get my frame with gift over a week of no response

11 de dezembro de 2018
logotipo da Wonderbox USA

Resposta da Wonderbox USA

Hi Shamini,

We're very sorry for this situation and we're glad we were able to solve it by personally delivering a new package to your office. As in this case, sometimes shipping companies can misplace items but we apologize that due to a high demand of inquiries we were not able to respond sooner. We hope everything is now in order with your order and please don't hesitate to contact us if you require further assistance.

Sincerely,

The GO DREAM Team

Avaliado com 5 de um total de 5 estrelas

Go Dreams is a great business idea!

They pretty much have all bases covered for this business category. Customer care response is quick and supportive. Offerings are creative, diverse and enticing. I hope they continue to succeed and grow.

7 de dezembro de 2018
logotipo da Wonderbox USA

Resposta da Wonderbox USA

Hello Rich,

Thank you very much for your amazing review. We are very glad that we were able to offer you an exiting new way to gift and that we were able to answer all your questions. Feel free to reach out at any time if you need assistance with anything else.

Happy Holidays,

The GO DREAM Team

Avaliado com 2 de um total de 5 estrelas

Your website has been down for two days…

Your website has been down for two days and I cannot redeem my purchase.

4 de dezembro de 2018
logotipo da Wonderbox USA

Resposta da Wonderbox USA

Hi Michelle,

We're very sorry to read that you're experiencing this inconvenience. We will be glad to help and book this experience for you.

Can you please give us a call at 917-783-4626 or send us an email at customerservice@godream.com?

Avaliado com 5 de um total de 5 estrelas

Incredible customer service!

26 de novembro de 2018
logotipo da Wonderbox USA

Resposta da Wonderbox USA

Hi David,

We're very happy to read you're satisfied with the service you received.

Thank you very much for your feedback!

Best,

The GO DREAM Team

Avaliado com 5 de um total de 5 estrelas

Awesome service

Awesome service, great presentation.

21 de setembro de 2018
logotipo da Wonderbox USA

Resposta da Wonderbox USA

Hi Nancy!

Thank you very much for your purchase. We hope your gift is well appreciated. Feel free to reach out if you need help with anything.

Thank you

The GO DREAM team

Avaliado com 3 de um total de 5 estrelas

Gift card was deactivated due to…

Gift card was deactivated due to technical problems. Had to explain to the receiver. That was embarrassing

22 de agosto de 2018
logotipo da Wonderbox USA

Resposta da Wonderbox USA

Hello,

We're very sorry if there was any misunderstanding or were not given the right support.

Due to this technical problem, the transaction was never completed which caused an automatic refund and gift card deactivation. However, the gift card could have been re-activated after successful payment without involving the gift receiver.

We understand how frustrating this must have been for you and we appreciate your feedback. We apologize for this inconvenience and we have taken the necessary steps to prevent this from ever happening again.

If we can help with anything please don't hesitate to send us an email at:

-customerservice@godream.com
-or give us a call at 917-783-4626

Sincerely,

The GO DREAM Team

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