Ordered 2 new sofas with Sam in the Dorchester shop who was extremely helpful. There was an issue with the order from Parker knoll and Sam and the team at Dorchester could not have done more to resolv... Ver mais
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Veja o que dizem as avaliações
We went to order some arm caps for a settee we had bought from them several years ago. The item of furniture is no longer manufactured, but the furniture specialist, Eliza Bassill went to extraordinar... Ver mais
Great customer service friendly and helpful made me feel positive and at ease Delivery was on time George/Macaulay kind and helpful and respectful Good quality furniture and highly recommended... Ver mais
Needed some help re the delivery of furniture I had ordered. Spoke to Kelly who was absolutely fantastic. Took the time to check that delivery would be all ok and it was. Fantastic customer service.... Ver mais
Detalhes da empresa
- Loja de Móveis
- Loja de Móveis para Quartos
- Loja de Móveis de Jardim
- Loja de móveis para cozinha
- Loja de móveis rústicos
Escrito pela empresa
We are a Homewares and Furniture retailer based in the beautiful South West of England in the county town of Dorchester. With a huge range of different styles and designs on offer, across a variety of dining, living and bedroom collections, and a selection of home accessories, we truly believe we offer something for everyone.
Informações de contato
High East Street 34-35, DT1 1HN, Dorchester, Reino Unido
- 01305 262666
- sales@woods-furniture.co.uk
- woods-furniture.co.uk
4,7
Excelente
3 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 88% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great chairs
Great chairs, would have been a 5 out of 5 but original delivery date pushed back. Very happy with the chairs though.
1 de julho de 2026
Avaliação não solicitada
Resposta da Woods Furniture
Hi Laura
Thank you for your review. I'm sorry to hear your delivery was slightly delayed, but really glad that you are so delighted with your new chairs!
Kind regards
Paul
The Woods Team
Beautiful Valencia set
Beautiful Valencia set! Very comfortable and easy to maintain so far! Love the table and have received so many compliments for it
13 de julho de 2026
Avaliação não solicitada
Resposta da Woods Furniture
Hi Malbora
Thank you for your amazing review of your new Valencia Lounge Set! I'm really happy to hear how easy you're finding it to maintain.
I hope you continue to enjoy the set for many years to come and the compliments keep coming!
Thank you.
Paul
The Woods Team
Sutton dining table
Our Sutton dining table arrived on time and is a wonderful addition to our kitchen. The table is of the highest quality with a beautiful finish. We will definitely be using the company again in the future.
15 de julho de 2026
Avaliação não solicitada
Resposta da Woods Furniture
Hello VW
I'm really pleased to hear that you are so happy with your new Sutton dining table and that it's lovely quality has provided the perfect finish to your kitchen!
Thank you
Paul
The Woods Team
Hi just wanted to write about my recent…Dealings
Hi just wanted to write about my recent experience with woods furniture, This was with regards to a return which in all fairness with a fault that had appeared after about 10 months from purchase. The original sales was excellent, Above what I've ever experienced, And with regards to the return the support and service was again excellent. I checked out the reviews previously about woods furniture and it was very positive, The aftercare and support has been excellent aswell. The returns process was excellent so its just not about the service selling but if an issue occurs you can be sured that they will give you the same customer service, Paul the advisor has kept us updated and its been a pleasure to deal with. No doubt I will be an ongoing customer and would definitely recommend to anyone. This is a great company with a great service, Guy Hillman , Rct , South Wales. To paul and staff at woods company, Thanks very much, Guy.
22 de julho de 2026
Avaliação não solicitada
Resposta da Woods Furniture
Hello Guy
Thank you for leaving us such a brilliant review, it's really good to hear that on the rare occasion things do develop faults, that we can still make it right and deliver a great result.
Kind regards
Charlie
The Woods Team
Fantastic selection of quality…
Fantastic selection of quality furniture. The team were extremely helpful. Mark and Dillon who delivered our sofas and chair were great, everything put into place and all packaging removed. Thanks guys
9 de julho de 2026
Avaliação não solicitada
Resposta da Woods Furniture
Hello Customer
I'm really pleased that your experience with our team here at Woods was so fantastic. Thank you for leaving us a review!
I've passed your kind words on to Mark and Dylan.
Kind regards
Paul
The Woods Team
Good service from start to finish
Good service from start to finish, kept up to date with delivery day. When delivered the old mattress was taken away and the new one installed. They wore overshoes to protect the new carpet.
Thank you we have bought a number of items over the years and you have always been very helpful and competitive.
Mike Shepherd
13 de julho de 2026
Avaliação não solicitada
Resposta da Woods Furniture
Hi Mike
Thank you for your kind review. It's great to hear how smoothly everything went for you and that the delivery team took such great care of you!
Thank you.
Paul
The Woods Team
Excellent range of stylish furniture
Excellent range of stylish furniture. Showroom had an excellent range and the Staff were very helpful.
Bespoke order arrived as scheduled and the delivery team were great!
17 de julho de 2026
Avaliação não solicitada
Resposta da Woods Furniture
Hi Richard
Thank you so much for your lovely review, it's great to hear how much you enjoyed your visit to us! I'm really pleased to see that the delivery went so well!
Kind regards
Paul
The Woods Team
Well managed expectations / careful delivery
Two Gorgeous new Ekornes Stressless chairs, delivered with care by Dylan, who stripped off all the packaging and placed them for us, all whilst trying not to stare as I had recently been stung in the face and looked like a Kardashian. Smooth process all round, time frames managed well, happy to recommend / use this company again.
23 de junho de 2026
Avaliação não solicitada
Resposta da Woods Furniture
Hi Peter
Thank you for your kind review, I'm really pleased to hear that your beautiful new Stressless chair delivery went so perfectly for you! I have passed your thanks on to Dylan and we all hope you recover quickly from your sting.
Thank you,
Paul
The Woods Team
Dining corner bench
My dining corner bench was in the sale and such a reasonable price. I placed my order but clicked collection instead of delivery, I w contacted Woods in the evening and had an email back first thing in the morning from Anya. She allowed me to pay the extra fee for delivery and my corner bench was delivered the following week. The whole service was fabulous and the bench is absolutely beautiful.
19 de junho de 2026
Avaliação não solicitada
Resposta da Woods Furniture
Hello Sarah
Thank you for your review, I'm glad to hear how well your recent delivery went and how great your corner bench looks in your home! I've passed your kind words on to Anya who has expressed how pleased she was to be able to help!
Thank you,
Paul
The Woods Team
Great customer service
Great customer service. George and Mark were very helpful in delivering and building our furniture. Thank you.
16 de julho de 2026
Avaliação não solicitada
Resposta da Woods Furniture
Hi Victoria
Thank you for your review, I'm really pleased to hear that you have received such a wonderful service from George and Mark who were really pleased to have been able to help. We hope you enjoy your new furniture for years to come!
Kind regards
Paul
The Woods Team
The quality of my what I purchased was…
The quality of my what I purchased was excellent. I love the furniture at woods and I am looking forward to purchasing more pieces for my home.
7 de julho de 2026
Avaliação não solicitada
Resposta da Woods Furniture
Hi Georgeena
Thank you for your amazing review, I'm really happy to hear how much you love your new furniture and how delighted you are with the quality! We look forward to seeing you again soon!
Thank you,
Paul
The Woods Team
Mark and Dylan were very efficient and…
Mark and Dylan were very efficient and so kind.
22 de julho de 2026
Avaliação não solicitada
Resposta da Woods Furniture
Hello Cordelia
Thank you for leaving us a review and for your kind words about Mark and Dylan. I have passed these on to the team and they have both mentioned what a pleasure it was to be able to help with your delivery and installation!
Kind regards
Paul
The Woods Team
Recently bought the most gorgeous sofa…
Recently bought the most gorgeous sofa from Woods. Couldn’t be happier with it. Beverley went the extra mile ensuring we were able to collect the sofa the next day from their warehouse so we had it for our first night in our new home. Highly recommend and will certainly be returning in future!
10 de julho de 2026
Avaliação não solicitada
Resposta da Woods Furniture
Hi Rachel
Thank you for your great review, it's good to hear that your beautiful new sofa has brought you so much joy already! I've passed your kind words onto Beverley at our Castlepoint store and she has asked me to mention how much she enjoyed being able to help you with your purchase. We hope to see you again soon!
Thank you,
Paul
The Woods Team
Woods are a great quality store
Woods were so helpful in sourcing a replacement part for my sofa from Italy. They arranged for it to be fitted & when the company fitting it couldn’t take the very large old part away, Woods came round the next day and took it away themselves. A big shout out to Paul for all his help. Woods is a quality store with beautiful furniture & great, helpful staff. I highly recommend them!
13 de julho de 2026
Avaliação não solicitada
Resposta da Woods Furniture
Hello Elaine
Thank you for sharing your experience and leaving us such a lovely review. I have passed your thanks on to Paul who really enjoyed being able to help you out with your sofa part and fitting.
We really hope to see you again soon at either our new showroom in Bournemouth or one of our Dorchester stores so we can help you again with your next beautiful furniture experience.
Thank you,
Charlie
The Woods Team
Eric and Mark delivered our dining room…
Eric and Mark delivered our dining room table and chairs, they were so efficient, careful, considerate and just cracked on with putting it all together making sure that everything was perfect. Thank you for the fantastic service.
20 de julho de 2026
Avaliação não solicitada
Resposta da Woods Furniture
Hi Alison
Thank you for your kind review. It's great to hear that your delivery and installation experience was so amazing. I have passed your kind words onto Mark and Eric, they have both said how they enjoyed helping you with this and look forward to being able to help you again in the future!
Thank you,
Paul
The Woods Team
Great experience from start to finish
Great experience from start to finish. The chairs are wonderful….. delivered on time by two polite and efficient men. I will definitely use Woods again.
20 de julho de 2026
Avaliação não solicitada
Resposta da Woods Furniture
Hi chfcj123
Thank you for leaving us such a good review, I'm really pleased to see how much you are enjoying your new chairs! We hope to be able to help again soon and that you enjoy your new chairs for years to come!
Thank you,
Paul
The Woods Team
Sennen is an absolutely amazing asset…
Sennen is an absolutely amazing asset to the company. Very articulate in the way he speaks about an item I was interested in. Nothing pushy, nothing overly dramatic in the slightest. Totally natural and very professional. It was because of this guy I bought the coffee table. Delivery was great and professional too. Very happy to recommend Woods’s and will return.
19 de junho de 2026
Avaliação não solicitada
Resposta da Woods Furniture
Hi Mark
Thank you for your amazing review, I'm really pleased to hear that you had such a fantastic experience both with Sennen in our new showroom at Castlepoint and with our delivery team. I've thanked Sennen and the team and they are really happy to have been able to deliver this quality of service to you!
We hope to see you again soon!
Kind regards
Paul
The Woods Team
Excellent service from Woods Furniture
Excellent service from Woods Furniture, I received a quality table at a great price. Very happy with my purchase.
1 de junho de 2026
Avaliação não solicitada
Resposta da Woods Furniture
Hello Samara
Thank you for your lovely review, I'm glad to hear what an excellent service you received from our team and how much you are enjoying your amazing new table!
Kind regards
Paul
The Woods Team
Thank you to George & Eric this morning…
Thank you to George & Eric this morning for delivering my new furniture! Great service and really appreciate you lifting it up so many stairs!
17 de julho de 2026
Avaliação não solicitada
Resposta da Woods Furniture
Hello Georgina
Thank you for your review, I'm really pleased to hear how delighted you are with your new furniture! I have passed your thanks onto George and Eric and they have both said how much they enjoyed helping you out with your delivery and installation.
Thank you,
Paul
The Woods Team
Sofa Delivery
Ordered a sofa , delivery process very efficient and we were kept informed- given a 2 hour window then a 20 minute ‘warning’. Delivery team - George and Mark very polite. Moved an existing sofa to another room, took away all the packaging and the whole process v quick.
16 de julho de 2026
Avaliação não solicitada
Resposta da Woods Furniture
Hi Maxine
Thank you for your kind review, I'm really pleased to hear how well your delivery went and how Mark and George were able to help! We're always happy to go the extra mile and we hope you enjoy your sofa for many years to come!
Thank you,
Paul
The Woods Team
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