Woodstockfires Avaliações 

145
•
O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Can’t believe how good this was so simple to use and only a small amount needed yet transformed my slate hearth would definitely recommend 😀😀😀

Avaliado com 5 de um total de 5 estrelas

I have no complaints. Woodstock Fires are one of the very few retailers who will ship to Canada and I am most grateful. With Duty, Shipping, Taxes and Exchange, any order I make is dear to me and Wood... Ver mais

Avaliado com 5 de um total de 5 estrelas

From start to finish a very professional company. Advise in the shop was great. The installers were obviously very experienced, worked together great sheeted everything left the house clean and tidy... Ver mais

Avaliado com 5 de um total de 5 estrelas

I ordered a pair of AGA oven gloves from Woodstockfires one evening. I wasn’t too sure whether the payment had gone through so sent an email the following morning. I received a response within 20 mi... Ver mais

Detalhes da empresa


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

145 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,8

Todas as avaliações

(145)

0 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Great service

Ordered a stove top thermometer, which was advertised at a good price and arrived very quickly.Would happily use Woodstock Fires again if the need arose.

1 de fevereiro de 2016
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great product and quick delivery

I ordered this product after reading many reviews that's it was one of the best on the market. I chose to order with Woodstock fires as this was where the project was cheepest. I'm glad I did. Product is fab and the service was great. My delivery was with me after 1 working day, with standard delivery! Would recommend!

27 de janeiro de 2016
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent

Impressive service, item arrived well packaged the next day (Xmas Eve). Thoroughly recommend.

13 de janeiro de 2016
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

STOVE versus fitting

Stove was fitted ok but liner was not finished properly - not sealed at top and wrong type of cowling fitted (out of sight, out of mind?)
Both now corrected by new sweep, good idea to get someone to check the top asap.

4 de janeiro de 2016
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

No Product, No Refund, No Communication

Ordered and paid by debit card for Stovax black grate polish from this website on 30th November, received 2 emails the same day, one confirming the order and the other confirming it had already been shipped. I chose the Standard 1st Class Royal Mail delivery option to be delivered to an address with the UK. Item did not arrive, and 'shipping status' page for my order had not updated with any info so I sent an email via the contact form on the website, asking them to look into this on 8th December but received no reply. To date (2nd Jan) I have neither received the product, a refund, or any reply to my email.
I am now of the opinion that this could be a scam site. Thank goodness I only ordered a small accessory item - most of the products on the site were very expensive fireplace fittings and I could have been out hundreds and hundreds of pounds instead of just a tenner. I will be watching my bank statements closely for any debit card funny business though!

2 de janeiro de 2016
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Friendly & professional service - repeat customer!

My go-to AGA cookware shop! Always get great service here, unlike the AGA cookshop - whose staff know nothing about their products whatsoever. Here you get great sound advice - they really know stuff! My latest purchase was a new AGA kettle, I was offered £10 off the RRP,and it came next day - I actually ended up returning it for a different colour, which was very easy to do and they sent me the new one with no charge. They go out of their way to be helpful, I can't rate them enough. Cheers, Liz

18 de dezembro de 2015
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Not so good!!

I ordered 2 packs of 20 large coals,1 pack arrived promptly but there was no sign of the others,I emailed and called with no success,eventually I tried calling again,this time I received an apology and the coals arrived a few days later.

18 de dezembro de 2015
Avaliação não solicitada
logotipo da Woodstockfires

Resposta da Woodstockfires

Hi Rosalyn,

Sorry about your coals not arriving as quickly as you would have liked. We try our best to get orders delivered on time, and are working on improving our courier partners at the moment.

Thanks,
Penelope

Avaliado com 4 de um total de 5 estrelas

Great product and delivery

Didn't start too well - I emailed a query about the product - a cast iron pan stand - I was interested in twice, but received no reply. However, when I rang, I received good help and advice. Ordering was straightforward and the product arrived on time. It took some help to put it all together but when completed I was very pleased with the pan stand and it was exactly as shown on the website

17 de dezembro de 2015
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Your excellent service is RUINED by the awful delivery agents who threw our order over the gate to be found by accident

Woodstockfires provide an excellent service backed up by caring/professional staff.
The quality of the goods are high but the whole thing is spoilt by their delivery service.
Our order was carelessly in a lazy off hand manner thrown over a closed but unlocked gate
Into the front garden where it lay undiscovered.
This was reported to Woodstockfires but no one there bothered to contact me.

16 de dezembro de 2015
Avaliação não solicitada
logotipo da Woodstockfires

Resposta da Woodstockfires

Hi Norman,

Sorry to hear that you had a bad experience with the courier, unfortunately as much as we try and carefully choose the courier service, and do often review this, I do feel a 2 star score is slightly unfair, given that we cant actually influence the behaviour of the drivers themselves, and can only put this complaint to the courier service. Perhaps you can email us as I am happy to give you a voucher code for our website.

Thanks,
Nick
Woodstock Fires

Avaliado com 1 de um total de 5 estrelas

Victor Book Stand

When the bookstand arrived it was missing the page holding cords and weights and was packaged in an old reused box from another product. A telephone call to Woodstock Fires was answered by their showroom staff who assured me that my message would be passed to their warehouse staff and that they would contact me, as they are only contactable by e-mail. After 2 days no contact so I then e-mailed, but still no response.It seems as though once they have delivered you order they don't want anything further to do with you. Very annoying.

16 de dezembro de 2015
Avaliação não solicitada
logotipo da Woodstockfires

Resposta da Woodstockfires

Hi Derrick,

I am sorry to hear about your bookstand, generally we can only follow up to online issues via our website form, as the phone number is connected to our showroom which you found out, it's separately run if you like. It does seem odd however that an email would of been missed. perhaps you can email me at sales@woodstockfires.co.uk and we can look in to issue. I can however tell you regarding the packaging, that Victor send these all together and no individually packed, so we have to supply our own boxes to send this out, and our packer may have located another products box and thought it would be a good box for your stand to be sent in :)

Thanks,
Nick
Woodstock Fires

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