3 years ago my son had an accident and they've not dealt with the claim that a woman not involved in accident is fraudulently trying to.claim and woop did nothing to resolve this issue they've given m... Ver mais
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Veja o que dizem as avaliações
It was easy to apply online for comparison. It was also helpful to have a reference number just to retrieve the quote so didn't have to input information again. This made the actual purchase very qu... Ver mais
A empresa respondeu
My son passed his test May 2019, he had just turned 18. Really reasonably priced insurance with Woop, therefore took out the policy and paid in full. Renewal 2020, priced halved and again paid in full... Ver mais
A empresa respondeu
Very good customer service, quick and hassle free. No long waits on the line like most businesses have, I literally rang and they answered almost instantly and the whole process of me insuring my car... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Woop.
Escrito pela empresa
Car Insurance made for young drivers, specialist cover utilising black box technology to offer cheaper premiums.
Black Box Insurance which treats you as you.
• Specialist black box Insurance for 17-24 year-olds.
• Fair premiums, with renewals based on your driving.
• Report a claim within 24 hours and your excess is reduced by 50%.
• Comprehensive cover as standard.
• No night-time curfews.
• 24/7 UK claims registration.
GET A SPECIALIST QUOTE
Informações de contato
2,8
Bom
614 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Awe full access can’t get hold of…
Awe full access can’t get hold of anyone on the phone for months links to sub contracted companies and poor communication levels With clients
2 de março de 2020
Avaliação não solicitada
Resposta da Woop.
Good morning Charlie,
We're sorry to hear that you've been experiencing issues accessing the portals and getting through to our customer service team.
The issue has been raised and we've also passed this over to our customer services team.
Matt
Still cannot access black box dashboard…
Still cannot access black box dashboard despite calling to ask for username which was not sent .
1 de março de 2020
Avaliação não solicitada
Resposta da Woop.
Good morning Samantha,
We're sorry to hear that you've been experiencing issues accessing the driving score portal.
This has been raised with the relevant department in order to resolve this issue.
Thank you for taking the time to leave us a review.
Matt
I have contacted customer services for…
I have contacted customer services for a log-in, 4 times now. Still no login to track my driving. They keep promising new link to be sent within 48 hours yet never received one in the first place.
27 de fevereiro de 2020
Avaliação não solicitada
Resposta da Woop.
Good morning Taylor,
We're sorry to hear that you've been experiencing issues accessing the portals.
This has been raised with the relevant department in order to resolve this issue.
Thank you for the review, we do value feedback such as yours.
Matt
Black box
My black box was fitted efficiently and the team I was in contact with helped me out with all my queries and questions!
27 de fevereiro de 2020
Avaliação não solicitada
Resposta da Woop.
Hi Tayler,
This is great to hear! We're always happy to get feedback on customer experiences with our installation partner, so thank you for taking the time to leave us a review.
Matt
Resposta da Woop.
Good afternoon Andrea,
We're pleased to hear you received excellent service!
Matt
Very happy with your service,you were…
Very happy with your service,you were so helpful.Many thanks
26 de fevereiro de 2020
Avaliação não solicitada
Resposta da Woop.
Good afternoon Harvey,
Great to hear that you're happy with the service!
Thanks for taking the time to leave us a review!
Matt
The best quote we received for a young…
The best quote we received for a young driver!
25 de fevereiro de 2020
Avaliação não solicitada
Resposta da Woop.
Hi JB,
We're pleased to hear that we were able to offer you a good price!
Thanks for leaving us a review.
Matt
No email received with link to online…
No email received with link to online documents. No documents received in the post. No username received to enable access to telematics box online portal. Customer service not able to help on first call to them. Avoid
22 de fevereiro de 2020
Avaliação não solicitada
Resposta da Woop.
Good morning Ceara,
Sorry to hear you haven't received your portal login details. We'll get this raised with the appropriate team.
Thank you for taking the time to leave us a review.
Matt
Very good car insurance
20 de fevereiro de 2020
Avaliação não solicitada
Resposta da Woop.
Good morning Imran,
Thank you taking the time to leave us a review!
Matt
Insurance
After being a new driver, the price was the cheapest I could find. A year on, I have been driving safely with no claims, and they have reduced the annual price by such a reasonable, price - which i'm so happy and thankful for.
Many thanks!
Evie Boxall
19 de fevereiro de 2020
Avaliação não solicitada
Resposta da Woop.
Hi Evie,
Great to hear that we were able to lower your annual premium. We always try to offer safe drivers great renewal premiums, so it's great to read reviews like yours!
Thank you for taking the time to leave us your review, we really do appreciate it!
Matt
Great service
Great service, staff are always helpful. Would definitely recommend.
14 de fevereiro de 2020
Avaliação não solicitada
Resposta da Woop.
Good afternoon Rebecca,
Thanks for taking the time to leave us a review.
We're pleased to hear you received excellent service!
Matt
Very fast to sign up with no problems…
Very fast to sign up with no problems so far so good
14 de fevereiro de 2020
Avaliação não solicitada
Resposta da Woop.
Hi Ash,
Great to hear you found the process quick and easy!
Thanks for the review!
Matt
Very good.
Very good and informative. Keeps you on your toes !
14 de fevereiro de 2020
Avaliação não solicitada
Resposta da Woop.
Good afternoon Benjamin,
Glad to hear that you're happy with the communication received!
Thanks for leaving us a review.
Matt
Black box fitted quickly but despite…
Black box fitted quickly but despite asking repeatedly for it - still not got the necessary pass/username to log in to check the information it is gathering
14 de fevereiro de 2020
Avaliação não solicitada
Resposta da Woop.
Good afternoon Moss,
Sorry to hear you've been having some issues logging into the driving portal.
Thank you for providing your policy reference, we'll pass this onto the relevant team to investigate this for you.
Matt
black box not fitted
I took out a policy in August, the company responsible (hyde park corner) for fitting the woop buddy cancelled twice and never rebooked my appointment. I have emailed the woop customer service email twice and have not had a reply.
13 de fevereiro de 2020
Avaliação não solicitada
Resposta da Woop.
Hi Josh,
Really sorry to hear that you've been having this issue in regards to the installation of your Woop Buddy. We'll send you a message to request some details from you so we can chase this up.
Matt
Don’t trust this company!!
I had a policy with this company and I bought a new car, to swap my policy to my new car they made me pay £350 which I paid £200 of that and got told £150 would be added to my monthly installments until my policy ended. However I received an email saying that o had borrowed money from them which there is no signed documents of this and my last 2 months of my policy I’m having to pay more or less double of what I usually pay. All because of their error by not adding the £150 to my monthly installments. Also they have charged me an interest rate of 13.5%. I asked to speak to the complaints team and they put the phone down on me!!!! I will NOT be renewing my policy with these. DON’T TRUST THIS COMPANY
12 de fevereiro de 2020
Avaliação não solicitada
Resposta da Woop.
Good afternoon Brooke,
We're sorry to hear that you had this problem, we'll send you a message to request some additional details in order to look into this matter with our customer services team.
Matt
This company has the worst customer…they're behaviour
This company has the worst customer service I've ever encountered,they cancelled my policy after I had given the information they asked within the time frame required. Then charged me £55 and left me uninsured leaving me in a position where future insurance will cost me more, I now have a black mark against my name. I've never made a claim in 36 years of driving neither have been refused or had a policy cancelled, I'm disgusted by this company's handling of a small issue and disgusted by they're behaviour.
11 de fevereiro de 2020
Avaliação não solicitada
Resposta da Woop.
Good afternoon Ray,
Sorry to hear that you're unhappy with the service you've received, we'll send you a message to request the details of your policy in order to look into this matter further for you.
Thank you for taking the time to provide us with your feedback.
Matt
So far so good.
10 de fevereiro de 2020
Avaliação não solicitada
Resposta da Woop.
Good afternoon H Baylis,
Great to hear!
Thanks for leaving us a review, we appreciate it!
Matt
Resposta da Woop.
Hi Aidan,
Great to hear you received friendly service, thanks for taking the time to leave us a review!
Matt
Resposta da Woop.
Good afternoon Luke,
Thanks for taking the time to leave us a review!
We're glad you received a competitive price.
Matt
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