Woop. Avaliações 

614
O TrustScore é 3 de um total de 5

2,8

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

3 years ago my son had an accident and they've not dealt with the claim that a woman not involved in accident is fraudulently trying to.claim and woop did nothing to resolve this issue they've given m... Ver mais

Avaliado com 4 de um total de 5 estrelas

It was easy to apply online for comparison. It was also helpful to have a reference number just to retrieve the quote so didn't have to input information again. This made the actual purchase very qu... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

My son passed his test May 2019, he had just turned 18. Really reasonably priced insurance with Woop, therefore took out the policy and paid in full. Renewal 2020, priced halved and again paid in full... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Very good customer service, quick and hassle free. No long waits on the line like most businesses have, I literally rang and they answered almost instantly and the whole process of me insuring my car... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Corretora de seguros

Sobre Woop.

Escrito pela empresa


Car Insurance made for young drivers, specialist cover utilising black box technology to offer cheaper premiums.

Black Box Insurance which treats you as you.
• Specialist black box Insurance for 17-24 year-olds.
• Fair premiums, with renewals based on your driving.
• Report a claim within 24 hours and your excess is reduced by 50%.
• Comprehensive cover as standard.
• No night-time curfews.
• 24/7 UK claims registration.


GET A SPECIALIST QUOTE

Informações de contato

2,8

Bom

O TrustScore é 3 de um total de 5

614 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,8

Todas as avaliações

(614)

0 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Great, so far!

Great, so far. Very competive quote and easy to take out. Great customer service too. I hope the have the same standards if (God forbid) I ever have to make a claim.

26 de setembro de 2019
Avaliação não solicitada
logotipo da Woop.

Resposta da Woop.

Hi Zain,

Great to hear that we were able to give you a price you're happy with!

Thanks for taking the time to leave us a review!

Matt

Avaliado com 1 de um total de 5 estrelas

SHOCKING!!!

SHOCKING!!!
I was told by one of the woop insurance advisors that once I was insured with them I would be also covered to drive other vehicles (But only third party) like most other insurance companys. Only to get pulled over in another vehicle!! Now because of that I'm getting my license REVOCED!!!! Thanks woop. I will be taking this further!!!! Be careful guys woop are very misleading and dont give you all the details. :(

20 de setembro de 2019
Avaliação não solicitada
logotipo da Woop.

Resposta da Woop.

Good morning Sam,

We're really sorry to hear about this, due to the nature of the issue described in your review, we'll be sending you a message in order to investigate this further.

Matt

Avaliado com 5 de um total de 5 estrelas

Renewed immediately

Already done one year with Woop and had to renew, price was unbeatable. Never had a problem with them, when I ring them the workers are nice and polite. Class from WOOP.

19 de setembro de 2019
Avaliação não solicitada
logotipo da Woop.

Resposta da Woop.

Hi Joe,

We're really pleased to hear that we were able to offer you a great renewal price.

We always try to offer the best renewal prices for good drivers, so we're glad you've insured with us again!

Matt

Avaliado com 1 de um total de 5 estrelas

They have a bad website always having…

They have a bad website always having erros, then when you call them they take ages to answers and then the details gets all messed up on the system.

18 de setembro de 2019
Avaliação não solicitada
logotipo da Woop.

Resposta da Woop.

Good morning Melissa,

Sorry to hear that you've experienced issues with the website and when speaking with us.

Was this when trying to purchase a policy or when trying to access the online portal? We're always looking at ways to improve the service we offer, and if we can understand what part of the website you were trying to use we can look at what might have gone wrong.

If you'd like to provide us with some further additional information on this, then we'd be grateful if you could email us at customerservices@woopworld.net

Matt

Avaliado com 1 de um total de 5 estrelas

a reply to woop cover

this is just a reply to their generic response
your quotation came in at nearly three times renewal price , so we will not be using your site for a quote in the future,
you state that there are factors , such as young driver etc... , but these are factors for any company quoting , and in act the company that quoted the best rate still have to take these actors in to account
so you should not be advertising your services as young driver specialists if in act you can not compete
warning to anyone looking for young driver insurance or competitive quotes .... don't bother with wood

Edited part of review now following matts reply ... you advertise on google 'fair insurance for 17 to 24 year olds'
this is clearly not the case when your quote is three times the price. no need for another lame reply .... this is just to warn other young drivers not to be sucked in to your misleading wording as you are clearly NOT competitive

13 de setembro de 2019
Avaliação não solicitada
logotipo da Woop.

Resposta da Woop.

Hi Mark,

As we advised in the previous response, there are number of different factors which may potentially impact any quote.

Different insurers will inevitably provide you with different quotes, as the way in which they build their quotes and policies differ. We aim to be as competitive in as many quotes as we can, but will not always be able to provide the most competitive quote on the market.

Matt

Avaliado com 5 de um total de 5 estrelas

Right price very helpful what more do…

Right price very helpful what more do you want

12 de setembro de 2019
Avaliação não solicitada
logotipo da Woop.

Resposta da Woop.

Good morning Bradley,

Thanks for leaving us a review, we appreciate the feedback!

We're really pleased to hear that you're happy with the price we were able to offer you, and that the service was good too!

Matt

Avaliado com 1 de um total de 5 estrelas

Cannot get to a human voice after…

Cannot get to a human voice after nearly two weeks of trying. Non-existant customer service - very quick to take over inflated premiums but no response when making a claim. I want to complain formally on their website but nowehere to do it. A letter to Insurance Ombudsmen is next.

3 de setembro de 2019
Avaliação não solicitada
logotipo da Woop.

Resposta da Woop.

Good morning Mr Sehdev,

We're sorry to hear that you've not been able to discuss your claim with us.

This matter has been raised with our claims team, who will be contacting you shortly.

Matt

Avaliado com 4 de um total de 5 estrelas

Fabeasy

Fab. Easy. Quick. Thanks

29 de agosto de 2019
Avaliação não solicitada
logotipo da Woop.

Resposta da Woop.

Hi Johnathan,

We're really pleased to hear you found the process quick and easy!

Thanks for taking the time to leave us a review, we do appreciate the feedback!

Matt

Avaliado com 5 de um total de 5 estrelas

Excellent

Cheap and easy to get a quote and get ur car covered

27 de agosto de 2019
Avaliação não solicitada
logotipo da Woop.

Resposta da Woop.

Good afternoon Nazleen,

We're really pleased to hear that we were able to give you a price you were happy with!

Thanks for taking the time to leave us a review!

Matt

Avaliado com 4 de um total de 5 estrelas

Black box not fitted yet due to being…

Black box not fitted yet due to being let down by your fitters who did not keep the appointment. I await alternative date for fitting.
Otherwise all good.

27 de agosto de 2019
Avaliação não solicitada
logotipo da Woop.

Resposta da Woop.

Good morning Roger,

Thank you for taking the time to leave us a review, we do appreciate it!

Sorry to hear of the issue you've experience in regards to your box installation, this isn't the level of service we'd except our customers to receive from our installation partner.

We're currently investigating this matter for you.

Matt

Avaliado com 1 de um total de 5 estrelas

By far the most shocking company I have…

By far the most shocking company I have ever dealt with...I never write reviews so it's bad for me to do so...I paid for my car to be insured yesterday they took the money out my account but I am still waiting for them to insure my vehicle when I needed the insurance to start from yesterday.
I have now been on the phone trying to get through for over an hour with no response.

27 de agosto de 2019
Avaliação não solicitada
logotipo da Woop.

Resposta da Woop.

Good morning Laura,

We're sorry to hear about this issue, which is unusual as the cover should begin immediately following the purchase.

Unfortunately from your review, we don't have enough information to identify your policy. Could you provide us with your policy reference so we can investigate this for you?

Matt

Avaliado com 1 de um total de 5 estrelas

Shocking Service!!

Me and my partner have been trying to contact woop car insurance for the past 3 hours and still no answer. We have not been able to get in contact with any of the woop insurance team. It is important as my partner would like to report someone bumping into his car. As changing bank account that is set on the account. This is highly disappointing and frustrating.

27 de agosto de 2019
Avaliação não solicitada
logotipo da Woop.

Resposta da Woop.

Good morning Danniella,

We're sorry to hear that you've been having experiencing the wait time you've mentioned, this is in excess of the wait times we would expect.

Unfortunately, from your review, we don't have enough information to identify the policy relevant to you and your partner in order to try and assist you. If you could provide us with your policy reference, we can pass this to our claims team.

Matt

Avaliado com 3 de um total de 5 estrelas

Woop Insurance

My third review on here about Woop Insurance and recently it’s gotten slightly better. They are finally paying myself for damages against my vehicle however are still extremely hard to get a hold of, Id like to discuss the terms on how the payment is made, either by cheque or by transfer as it wasn’t explained.
As i’m on a tight time bases they put me on its quite imperative they honor their agreement on timing.
I would be furthermore satisfied if they rang me asap to discuss this matter, and i would remove all previous reviews.

27 de agosto de 2019
Avaliação não solicitada
logotipo da Woop.

Resposta da Woop.

Good morning Mr Greenan,

We have passed your comments to the claims team, who have advised that they are the process of responding to you via email to confirm the information regarding your payment.

Matt

Avaliado com 5 de um total de 5 estrelas

Great quotes for young drivers.

27 de agosto de 2019
Avaliação não solicitada
logotipo da Woop.

Resposta da Woop.

Hi Jordan,

We're pleased that we were able to give you a quote you were happy with!

Thanks for taking the time to leave us a review, we appreciate the feedback.

Matt

Avaliado com 5 de um total de 5 estrelas

The best for young drivers! :)

Very good customer service, quick and hassle free. No long waits on the line like most businesses have, I literally rang and they answered almost instantly and the whole process of me insuring my car was only a 15 minute phone call and I was insured. Also been 19 I struggled to get low cost car insurance on comparison websites, yet woop insurance gave me a quote that was £35 cheaper per month then the cheapest on compare the market. Very happy and highly recommend this company :) will be using these for many years to come.

27 de agosto de 2019
Avaliação não solicitada
logotipo da Woop.

Resposta da Woop.

Good afternoon Matt,

Thanks for the feedback!

We're really pleased that we were able to offer you a price you were happy with. We hope you enjoy your time with Woop.

Matt

Avaliado com 1 de um total de 5 estrelas

Absolute rubbish!!!!!

My son was involved in an accident where someone run into the back of him and they said he hit them, so woop (Gallagher Basset) said they are going for 50/50 so I thought fair enough!
I didn’t hear anything then next thing I know when insurance was coming to an end 8 months later they tell me I’ve made a claim???
Whaaat ? This was the first I heard about it and they didn’t notify me at all to tell me about the actions they are taking.
They may be cheaper, but I wouldn’t bother absolute rubbish!
Pay the the extra money go somewhere else!

26 de agosto de 2019
Avaliação não solicitada
logotipo da Woop.

Resposta da Woop.

Good morning Malcolm,

We're sorry to hear that you're unhappy with claims process you've experienced.

Unfortunately, from your review, there isn't enough information for us to investigate this further. From your review, it would seem that a 50/50 liability decision was agreed between you and Gallagher Basset, and that they would've have consequently proceeded on this basis. A 50/50 split liability claim would impact the policies of all the parties involved in that scenario, so this may be why your son's policy would have a claim against it.

If you'd like to discuss this with us, you can call our claims department on 0333 323 4484.

Matt

Avaliado com 5 de um total de 5 estrelas

Nice and Easy

24 de agosto de 2019
Avaliação não solicitada
logotipo da Woop.

Resposta da Woop.

Good morning Leo,

Thanks for leaving a review and for the 5*s!

Matt

Avaliado com 5 de um total de 5 estrelas

Best about!

Was quickest an easiest thing ever!

23 de agosto de 2019
Avaliação não solicitada
logotipo da Woop.

Resposta da Woop.

Good morning Callan,

We're really pleased to hear that you found the process quick and easy!

Thanks for leaving us a review, we appreciate it!

Matt

Avaliado com 5 de um total de 5 estrelas

I cancelled with MyPolicy and joined…

I cancelled with MyPolicy and joined Woop and it hands down was the best change I could personally ever make. I was grateful for the recommendation given to me by my mate. Definitely recommending woop to every new driver I know, already done one so far.

23 de agosto de 2019
Avaliação não solicitada
logotipo da Woop.

Resposta da Woop.

Hi Mohammed,

We're pleased that you're happy with your Woop policy, and its great to hear you've been recommending us!

Thanks for leaving us a review, we appreciate the 5*s!

Matt

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