Not the greatest experience, firstly I tried to cancel my order, I was told I cannot as it was already shipped out, I never received a notification until after a week of first contact that the order... Ver mais
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Veja o que dizem as avaliações
I ordered two tops for a festival I had planned. Both of them suited so nice, so I had to keep them both 🤭 Quality was really good and delivery within a week.
Having taken 2 weeks to turn up, the quality is poor and looks nothing like it does online. Request a return and refund had to back and forth 7/8 times with a bot trying to give me a partial refund o... Ver mais
My goodness, this product was a cheap product from China advertised as a company from the Netherlands. I received the goods today but also had to pay for the delivery, which specifically said they wou... Ver mais
1,9
Ruim
22 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 33% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
This is a terrible company
This is a terrible company! I tried to return a dress i had ordered because it was nothing like the picture online. I had to explain why and send pics! They then sent me a bigger size, which I had said I did not want and just wanted a refund. I had lots of communication with a woman called Cynthia, customer excellence manager apparently!! Who kept fobbing me off saying she would send me the return information and issue a refund as the dress i purchased was reduced by £20 soon after. The whole thing dragged on for 2 months and I have still not received any money back and have 2 dresses that I didn't want and cannot wear! I have also tried calling them but it just rings out and have done an online contact form but had no response from that either.
Shocking service. DO NOT BUY FROM THESE!!!
16 de abril de 2026
Avaliação não solicitada
Resposta da Woverelle
We are sorry to hear that you have not received your order and faced issues with your cancellation request. We take complaints regarding our delivery and service seriously and will investigate your case. Our team will contact you directly!
Terrible experience - awful quality - scam - avoid
Terrible experience. The items ordered bear no resemblance to the items that arrived in either style, colour, or quality. The quality in particular is horrendous - there are no proper labels in the clothing save 'made in chine'. I tried to obtain a refund and was told that sometime light in photography makes the pictures appear different! I had several back and forth emails with what is obviously an AI chat bot. They did say that a refund would be given but that was only after making numerous offers of a discount, rising each time I rejected, to keep the goods. This is a scam website - the sales are a complete misrepresentation of what is actually being sold and despite having confirmed they would refund if the goods were returned, my experience (especially refereeing to the fraudulent misrepresentation) left me in no doubt that a refund would not be forthcoming.
I would only add that there seems to be a few companies linked to Woverelle and all have terrible reviews, including Doverelle.com. They appear to be connected in some way.
Avoid this company at all costs.
19 de março de 2026
Avaliação não solicitada
Resposta da Woverelle
We are sorry to hear about your experience and the issues regarding your return and refund. We take complaints regarding our service and returns process seriously and will investigate your case. Our team will contact you directly!
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