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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

It was wonderful job.The receptionist ladies commmited time frame within half an hour the freezer mechanic gentleman arrived at my home to quick fix.I am so happy for their service.

Avaliado com 1 de um total de 5 estrelas

Terrible company. Called them because my fridge was not working (it wasn’t cooling and there was a problem with the compressor). The engineer came, didn’t unscrew a single part of the appliance. Just... Ver mais

Avaliado com 5 de um total de 5 estrelas

Am genuinely so satisfied with the service I’ve received from them! So polite and professional. I had them a week ago, my washing machine broke down, and someone recommended them so I decided to give... Ver mais

Avaliado com 5 de um total de 5 estrelas

Edward arrived on time to inspect my washing machine and identified the problem straight away. He quickly ordered the required part and returned promptly to complete the repair with no time wasted. He... Ver mais

Detalhes da empresa

  1. Assistência Técnica de Eletrodomésticos

Escrito pela empresa

We repair all electrical appliances and all brands with an experience of over 20 years!!! Team 1 HOME SERVICE LTD


Informações de contato

4,0

Muito Bom

O TrustScore é 4 de um total de 5

178 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 30% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,0

Todas as avaliações

(178)

42 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Quick fix

It was wonderful job.The receptionist ladies commmited time frame within half an hour the freezer mechanic gentleman arrived at my home to quick fix.I am so happy for their service.

15 de outubro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

I had an excellent experience with 1HomeServices London! Their team was extremely professional, friendly, and reliable. The service was outstanding from start to finish, and I was genuinely impressed by their efficiency, attention to detail, and commitment to customer satisfaction.

It is not easy to find a company that combines professionalism, quality, and excellent customer service, but 1HomeServices truly delivers on all fronts.

I highly recommend 1HomeServices London to anyone looking for trustworthy, high-quality home repair services. I would definitely use their services again without hesitation!

Thank you for the excellent work and keep it up!

25 de setembro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Terrible company DONT USE THEM

Terrible company. Called them because my fridge was not working (it wasn’t cooling and there was a problem with the compressor). The engineer came, didn’t unscrew a single part of the appliance. Just opened the fridge and said it wasn’t working and it wasn’t cold (oh wow, what a discovery!). No troubleshooting, didn’t try to see what part in the compressor was damaged, NOTHING. A complete waste of money, they charged £82 for absolutely nothing.

1 de outubro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I had a great experience with 1 Home…

I had a great experience with 1 Home Service. The team was very professional, friendly, and arrived on time. They quickly diagnosed the problem and repaired my appliance efficiently.
The service was excellent, the price was fair, and everything was explained clearly. I’m very happy with the result and would definitely recommend 1 Home Service to anyone needing repairs for washing machines, fridges, or dishwashers.
Excellent service from start to finish. Highly recommended!

8 de setembro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

An excellent repair experience

An excellent repair experience, thank you.
Two technicians came to check my broken Miele fridge/freezer, ordered the required parts & repaired it in a timely manner, with minimum fuss & maximum professionalism.
Will be recommending 1homeservice - thank you for being so great!

17 de agosto de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent service from the two…


Excellent service from the two engineers who repaired our Miele washing machine. I called 1 Home Service Ltd at 9:30am this morning. They arrived promptly, on the same day and worked efficiently and professionally throughout.

The repair turned out to be technically quite challenging, particularly when it came to removing the old part and fitting the replacement. We were especially impressed by their ingenuity and determination in finding a practical solution to the problem. They clearly knew what they were doing and took great care to get the job done properly.

Both engineers were courteous, helpful and a pleasure to deal with. We were extremely pleased with the quality of their work and would have no hesitation in recommending them. First-class service — thank you!

13 de agosto de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Am genuinely so satisfied with the…

Am genuinely so satisfied with the service I’ve received from them! So polite and professional.
I had them a week ago, my washing machine broke down, and someone recommended them so I decided to give them a call. I was surprised to see how quick and amazing they were at their job honestly they knew straight away what to do! The price was just acceptable and I was very satisfied. I’d recommend this company to everyone.

2 de agosto de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Highly recommend

I had a problem with my fridge! They was so professional, the lady in the office serve me very quiq and friendly and the guy who come to my home, Bogdan was very professional and he know what he is doing ! Highly recommend

28 de julho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I was charged £75 for an “inspection”…

I was charged £75 for an “inspection” that took less than two minutes. The technician came with bandage on his arm, did not even bother to do anything, suggest to me to defrost for 48 hours and if the problem persist, declared that it needed replacing. No proper assessment at all. I was ripped off.

27 de julho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Professional team

Had the best experience with! So friendly, professional, and went above and beyond. Highly recommend to everyone!

18 de julho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great Service, Recommended

Bogdam, the service engineer, was thorough and did a great repair of our washing machine. Very satisfied to have got it repaired within less than 24 hours of it breaking down.

1 de julho de 2026
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Check price for parts and especially if it just needs gas top up

I thought that the engineer was very good and polite; they were incredibly quick with coming after calling but the pricing was not clear. They charged me £125 plus VAT for topping up a bit of gas to a fridge freezer, borrowed my hairdryer to defrost the freezer, but also charged me labour on top, which ended up costing £237.60. I was aware that I was going to be charged for parts extra to the labour, but he had the gas in the car, and there was no other parts needed. Of course, I didn't dispute at the time, but after he went, I realised that I was charged a lot for the gas. I thought that he had charged me for the call out charge as well by mistake, but he hadn't, but charged me £125 for the gas.
I would say you need to check out the prices before. unfortunately, you just want to get your fridge fixed when it is 38C outside, and you accept what they say without dispute. Also what are you going to say once he has said that it costs that much, you are forced to accept if you want it fixed. it wasn't until I checked with other companies that the usual charge for gas top up is around £60 - £120 including the labour. But otherwise the service was good.

26 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I have a excellent experience with this…

I have a excellent experience with this refrigerator repair company. The technician was professional punctual and quickly identified the problem with my fridge.The repair was completed effectively and everything has been working perfectly si ce then. The pricing was fair and the customer service was outstanding from start to finish. I highly recommend this company to anyone looking for reliable and professional refrigerator repair service.

25 de junho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I would definitely NOT recommend this…

I would definitely NOT recommend this service company. From the outset, the customer service was very unprofessional and poor. They only reply by text message, often with one word responses.
The engineer did not fix the issue, and upon trying to follow up to discuss the process of next steps, the customer engagement person was rude and dismissive. It seems a unprofessionally organised service and i would avoid again.

25 de junho de 2026
Avaliação não solicitada
logotipo da 1homeservice

Resposta da 1homeservice

We are sorry to hear that you were unhappy with your experience.

Our engineer attended and replaced the damaged freezer door, which was the repair that had been reported and approved. Unfortunately, after this work was completed, the customer later advised that the fridge still did not appear to be cooling correctly. This may indicate a separate cooling fault, which would need to be assessed independently.

Regarding communication, our engineers are unable to take phone calls while they are working inside another customer’s property, as their attention must remain on the job they are attending. For this reason, the customer was asked to contact our office directly so that our team could assist with any follow-up or next steps.

We remain available to review the matter further and arrange any appropriate follow-up where required.

Kind regards,
1 Home Service Ltd

Avaliado com 1 de um total de 5 estrelas

asking for payment prior to completing jobs

I recently used this appliance company and unfortunately my experience was not positive.

From the outset, payment was required upfront, however there were repeated delays in arranging and completing the repair. Communication throughout the process felt inconsistent, and in my experience, progress was slow despite chasing.

I also found the interaction with the administrative staff to be unprofessional at times, which added to the frustration of trying to get the issue resolved.

In addition, I was asked for further payments prior to the repair being completed, which was unexpected and not clearly explained at the start.

Overall, the service did not meet expectations in terms of communication, timeliness, or professionalism, and I would advise others to be cautious with this company

1 de junho de 2026
Avaliação não solicitada
logotipo da 1homeservice

Resposta da 1homeservice

Thank you for your review.

We are disappointed to read your comments, as they do not accurately reflect the timeline of this repair.

The only payment requested before completion was a deposit for the required parts. These parts had to be specially ordered and, as explained at the time, suppliers require payment before dispatch. Unfortunately, there were delays in receiving the deposit, which in turn delayed the ordering and delivery of the parts.

At no stage did we request any additional advance payments beyond the agreed parts deposit. The final balance was not requested until the repair had been completed. In fact, payment for the completed work was received 8 days after the repair was finished.

We appreciate that delays can be frustrating, but we believe it is important that the facts are presented accurately. Throughout the process, we kept communication open and worked to complete the repair as quickly as possible once the required parts were authorised and ordered.
We wish you all the best and thank you for your custom.
Team ,
1 HOME SERVICE LTD !

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