1st Class Medical Avaliações 

I wish I could leave a better review, but my recent experience with 1st Class Medical was deeply disappointing. I responded to a trade-in offer that was clearly outlined in writing, but the final transaction didn’t match what was advertised. I was charged more than expected, key items were not included, and despite multiple attempts to get clarity, I was told I had misunderstood — which I had not.

While one representative I spoke with was polite and professional, the company’s overall handling of the situation fell short of expectations. I’ve since had to purchase necessary accessories elsewhere at additional cost. For a company that serves people with serious medical needs, the lack of accountability and support was frustrating.

Would not recommend based on this experience.

Josh was my original contact his expertise concerning these concentrators stopped me from making a vary bad choice . The female agent that actually took my order was great…. She helped me get a great deal. And enabled me to purchase a very nice uni

Colin was helpful, courteous efficient, and help me select the correct portable Oxygen concentrator for my needs

Chris represented you well. Very informative.

The professional way everything was handled by colin.

Do not do business with this company. They are not reputable. We purchased a $2100 refurbished machine needed for my 10 year old grandson who couldn’t leave the hospital without one. He is on oxygen full time. Within 2 months it malfunctioned and it cost another $850 to exchange it for another machine, 8 days later. He couldn’t go to school or play outside while waiting for a replacement. I was reassured that after the company checked out the defective machine it would most likely be replaced and the $850 would be returned. Nope- they determined it was our fault and all but $200 of that money was lost. The machines thus company sells are very expensive and totally not reliable, and customer service was a complete disappointment. Don’t let this happen to you.

Good straight forward information. No hard sale. Will was fantastic. Five stars!

Rachael was a great help, Customer service was excellent, I was able to use my Care Credit and get a good high quality unit ,

Emily Brinkman did a great job explaining the need for a new machine and then about the new machine (AryaQ) and it's cost.

I paid $2,340 on Sunday October 6, 2024 for a refurbished Arya Go with a 16 cell battery and was told by the representative at the time, Jake, that I would have a 3 year extended warranty included with my purchase for this price. Other agents have told me that I only have a one year warranty since my concentrator is refurbished. Either the other agents are lying or Jake is lying. Either way, I feel cheated and scammed. On May 22, 2024 Jake confirmed over the phone that my machine has a 3 year warranty and said he could send me an invoice confirming the 3 year warranty. I have never received the invoice and has since been ignored in my email communications to Jake with the general customer support email CCed. This company was quick to reach out to me even on a Sunday when I placed my order but now that I have an issue with them, it's crickets.

Tech was very knowledgeable and polite was a great process

Cameron was extremely helpful and pleasant!!

Chris Cason was a great help in helping me to solve my oxygen needs. I’m really happy about the new machine arriving soon 😊

When I talked to Curtis, he understood what I needed. He presented different options to me. He called my Pulmonologist to confirm that I need oxygen. The concentrator arrived today. I will use this one for my daytime O2 needs and my older one nightly for my CPAP.

Emily was very patient and answered the million questions I had. 😊

Very informative! Keaton Took his time and explained it very well

Will helped me understand about portable oxygen.

He helped me decide which unit would be the best for our needs.

Will also helped getting the price more manageable for our circumstances.

Colin was very thorough and helpful!

Colin presented cost savings and benefits which were most appealing.