A1 Approved Avaliações 

Having had the dealership highly recommend A1 for their Gold cover warranty and seeing the extensive coverage the provider offer I accepted. Having had the car 12 months I've had to do a fair few repairs due to the miles I've done. The thermostat started leaking, however as this was the housings fault A1 refused to help. A wheel bearing needed replacing which A1 refused to help with (understandable on this one). Lastly the big kicker was my cooling fan stopped working, leading to my car overheating during summer. A1 were extremely awkward, not paying for diagnosis, requiring the garage to provide a quote, then photos, then a video of a part not working. They say in their information booklet provided to customers "do not pay the garage yourself and request the funds back from us, we pay the garage directly" yet their customer agents on the phone suggested i do exactly that! After nearly 2 weeks of my car being at the garage A1 finally approved my payment, which to be fair came through to the garage the same day which was nice and the garage appreciated this. This repair was just over the cost of the warranty but the stress and agro that it took to get there really wasn't worth it. One final comment i would make is that their customer agents can be absolutely lovely and very helpful, or alternatively they can be stand-offish, blunt and almost agressive depending on who you get.

Where to start with such a company I think it outrageous to purchase a car from a dealer and this company back the warranty with a car that had untold problems , failed wheel bearings ,broken window switches ,cam belt ,water pump ,tension pulley ,tension belt broken break caliper , this list goes on , every claim you try to get payment for they have to get approved from the dodgy car dealers they cover , out of all the claims I have tried to get covered they accepted a contribution to 2 claims . Stay well away from this company as I am seeking legal advise to take further action against them .

AVOID AT ALL COST

My car had a wet belt fail and needed a new belt timing belt and pump rang them and said it was due to wear and tear cost me 1000 pounds to get it right but they didn't want to pay anything towards the cost so i am cancelled my account asap

Wow what an amazing warranty company! From start to finish they was so helpful and professional! I had no issues and payments was easy and very quick. Would highly recommend A1 to anyone.

Very good assistant who got back to me in good time

Not bad company at all helped with my car when it broke down and the coil pack went friendly staff highly recommend this company

Do not use this company they are like a tin of works and try to wriggle out of any claim possible.

The attitude of the call centre staff stinks.

Cover is pointless do not get involved they don’t pay out !

They are now editing there response on here to suit!

DO NOT TRUST THIS COMPANY AT ALL THEY ARE A FRAUD.

I have now reported them to trading standards as well.

If your policy is with them cancel you payment card an block them because they are still trying to debit money from my Monzo card to this day it shows on my statement but thankfully the bank have blocked them. I am also claiming all the monthly payments back off them thru the bank !

After My Jaguar XE developed an engine mounting control solenoid failure I contacted A1 who immediately agreed to accept the claim and after i had the car repaired the invoice was sent and A1 had the payment in my bank within the hour. However, the part that failed was only a symptom of a different fault which it turns out was an engine mounting. So, once again i informed A1 of my problem and once again they agreed to accept a claim. The car was taken back to the garage who fixed it and A1 paid that repair fee into my bank almost immediately.
Now, I will say that A1 paid for the parts in full but they will only pay £50 + VAT (a total of £60) p/h per claim and my garage charged me £68 p/h. So really all that I have had to pay is 4 hours @ £8 p/h. In todays world and at todays prices, to me, thats a fair deal.
I can thoroughly recommend A1 Approved. A Prompt reply to emails, a positive result to my claims and a very quick re-imbursement for my garage fees.
Thank you A1 ... a job well done.

Amazing service from hayley and jack! From the start hayley has always been so helpful in keeping me updated! They have both helped me get my car back on Friday instead of waiting till Monday! I can't thank hayley enough, she was never rude, always listened and was always happy and helpful! A great team and hopefully in the nicest way I won't need them again

We bought a van in February and now the turbo has gone.

What a surprise we are not covered they seem to be happy to take your money but looking at reviews very rarely pay or contribute to any repairs. Always some sort of loophole.

My question is for Jack who will I’m sure comment on my review how many customers do you actually help compared to how many you don’t

UPDATE

My vehicle is a works vehicle and as a brand new start up company I took out the insurance in good faith, I have since had to have the repairs completed at a cost of £2,500.

I did contact Ford but they could not look at the vehicle until December so I am not in a position to wait that long being self employed.

And you are correct I am an unhappy customer as I’m sure you would be having to pay £2,500 to have your vehicle road worthy again.

I still stand by my original
post should have saved my money and not taken out the insurance

I would not recommend this company for warranty ! First of all not all garages accept them and secondly they do everything in their power to get out of fixing faults , I paid two warranties in full with no claims and only 5 months in and asked for refund which they refused. This was on the back of the warranty my son had and had a problem with gearbox to which they said I would have to get gearbox removed and if it was due to wear and tear ( even though you take this out in event of any faults)this would not be covered and I would have been out of pocket for the garages time .
They are unhelpful even though they try to make it look as though they are being helpful when all they are looking at is ways of getting out of paying . I cancelled my sons as was monthly but paid about £600 for my both other cars and refused refund . Avoid at all costs and save your money .
I was asked to take car to approved garage which I did. ,I do t understand why an engineer would be called out ? Why didn’t just send engineer in first place ? Would have saved the bother , also the pump was on a previous car which I had bother getting fixed also batting back and forth because the warranty had just been renewed and you wanted to see who the warranty was bought from ? Does it matter ? It’s still covered no matter if it was from garage or ourselves ?
This is what I mean the company try to get out of repairing .

I purchased an Audi A3 from Hippo Motor Group about five months ago and initially received a three-month warranty as part of the purchase. When this expired, I was contacted by Hippo with marketing calls suggesting I extend the warranty, as it could be beneficial if anything went wrong. Based on this advice, I opted to pay £50 per month for the extended warranty, assuming I’d have peace of mind.

Two weeks ago, a warning light came on my dashboard indicating an "Emergency SoS System Failure." I immediately contacted the warranty provider, who advised me to take the car to an Audi or German car specialist. I followed their recommendation and brought it to a local Audi specialist, who was helpful and identified that the issue required a new aerial to resolve the problem. However, once the work had started, I was shocked to learn that the warranty would only cover £182 out of the £515 repair cost.

When I raised my concerns with Hippo, a representative, Niamh, kindly explained the situation, but I was informed that "connection fees, diagnostic costs, and consumables" were not covered and that the maximum labor rate the warranty would pay was limited to £50 plus VAT. None of this information was made clear to me at the time of purchasing the warranty. Had I known these details, I would have reconsidered paying £50 monthly.

Overall, I feel this warranty is misleading and offers poor value. I will be canceling it immediately, as it does not provide the peace of mind it promises. I’m also disappointed with Hippo Motor Group for failing to provide transparent information about the coverage limits. I expected better from a reputable company, and I hope this review helps others make an informed decision.

The Warranty Company were very understanding about a couple of issues I had with the car I had bought 12 days ago when I took the car to BMW for an Airbag recall and BMW highlighted a couple of issues. A1 Warranty were happy to help in sorting the repairs out and cost at my local garage and it was all fixed. Thank you very much for all your help in this situation I found myself in. Kind Regards Stephen Kendall.

I called A1 Warranty as a garage and I have to say great to deal with, Sharon was polite and responsive. Highly Recommend

absolutely fantastic company sorted my problems really quickly, when i didn’t understand lad called jack explained it and i understood it better. fantastic service thanks

Excellent company to deal with- I wasn't sure which package was best for me but Ben explained options perfectly. Dave C

when my car had problems i thought i was going to be messed about by these sort of company’s but a1 approved looked after me from start and took all stress away and got my car sorted really quickly ❤️ thank you to the team

We are a repairing garage (Enterprise Motors 2004 Ltd) and we have found A1 Approved excellent to deal with and extremely quick with their response. I have had dealings with a lovely young lady called Hayley who was both very efficient and very polite.

Exceptional service and expertise
Ben is an extremely courteous and knowledgeable professional
He has a very good understanding of his role and customers needs
He is always willing to engage and most importantly listen
An intelligent and good experience to renew
Thankyou !

Shocking. I purchased a car which had a warranty from A1 Approved. Car had a faulty clutch. They initially told me I didn't need to worry, and that they're 'not like other warranty companies', they quibbled about paying for the required repairs, offering HALF of the cost of the repairs. It's been incredibly stressful to say the least. As their reply states they did eventually pay for the repairs, but it was a battle to say the least!