A1 Blinds Avaliações 

103
O TrustScore é 4 de um total de 5

4,0

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

The surveyor Shaun messaged us 30 mins before arriving. He was a polite friendly chap even taking the time to make friends with our Cocker Spaniel. Shaun was very knowledgeable, measured up our windo... Ver mais

Avaliado com 1 de um total de 5 estrelas

We were giving this company another chance after they measured our kitchen blinds incorrectly. This time we were after a blackout blind for our bedroom and guess what…. They measured it incorrectly ag... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Excellent service from start to finish. Measuring and quote given for our new build property. Showroom staff were knowledgeable and helpful. Range of styles chosen and windows re-measured. Order place... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Really happy with the service i received. Measuring appointment turned up on date arranged with a text confirmation the day before and a text warning 30 mins ahead of the arrival time as i had explain... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Persianas
  2. Produtor de Produtos em Tecido
  3. Loja de artigos para reforma residencial
  4. Loja de cortinas e persianas

Escrito pela empresa

We are a leading supplier and manufacturer of blinds and have been creating made to measure window blinds for over 30 years.


Informações de contato

4,0

Muito Bom

O TrustScore é 4 de um total de 5

103 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,0

Todas as avaliações

(103)

10 avaliações nos últimos 12 meses

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Avaliado com 2 de um total de 5 estrelas

Poor customer service

Poor customer service, disappointing experience overall. Definitely don’t recommend at all.
Unprofessional from the day blinds were measured, to the day someone came to fit the blinds without big enough ladders and equipment, to communication and a don’t give a stuff attitude.
Stay clear. Luckily I need all my house done but wanted to see how A1 blinds were first. Definitely won’t be using them again!!!

15 de fevereiro de 2023
Avaliação não solicitada
logotipo da A1 Blinds

Resposta da A1 Blinds

Hi Gemma
We have apologised for the genuine error that the installer did not have the correct steps with him, the window was a landing window that required larger steps and we have admitted that this was our fault. We quoted our terms and conditions when you asked for compensation for the delay and when we declined to compensate on a single blind that cost £81 you stated that our Customer Service advisor was unprofessional yet she was only stating the facts of the order that you had placed. You were requested to put your complaint in an email as this is our procedure and we replied immediately apologising for the inconvenience detailing our terms and conditions of sale. You agreed to a new date for the installation of the blind that we adhered to and you were happy with this, the blind was installed yesterday and you stated to the fitter you were happy with it and paid the remaining 50% of the balance.
We are very sorry that you are not happy but from what was a genuine error we agreed a new installation date that you were happy with and suited you within 4 working days from the install date.
Kind regards
A1 Blinds

Avaliado com 5 de um total de 5 estrelas

Great service from start to finish

Great service from start to finish. I used the offer that was 4 vertical blinds for £99.00. This was for any size windows but on certain blinds. Really nice staff very professional and respectful. Measured up and blinds were fitted 1 week later. Very little mess made as the man cleaned up after himself. Lovely quality blinds.

17 de janeiro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Thank you for your reply.

Thank you for your reply.
After giving me the price for the Blinds, in fairness your estimator, did say " when I get back, I will see if we can reduce the price". Fast forward 3 days no contact was made by your company. Either you have too many orders, or you don't give care about running a professional company.
What ever the reason, you lost an order, through your staff's incompidence.
Thank God I did not get you to fit my Blinds

23 de novembro de 2022
Avaliação não solicitada
logotipo da A1 Blinds

Resposta da A1 Blinds

Mr Wood
Many thanks for your feedback and comments, we will use these constructively to help improve our service as running a professional company is what we have been doing for over 30 years and we strive to better our performance every day.
Kind regards
A1 Blinds

Avaliado com 5 de um total de 5 estrelas

Great service

Excellent service throughout, From measuring to fitting. Would highly recommend and will use again.

11 de novembro de 2022
Avaliação não solicitada
logotipo da A1 Blinds

Resposta da A1 Blinds

Hi John
Many thanks for the positive 5 start review it is very much appreciated
Kind regards
A1 Blinds

Avaliado com 1 de um total de 5 estrelas

Very poor customer service

(EDIT A1 BLINDS- ELLIOTT 10/10 , DH1) Booked an appointment online for my 85 year old fairly frail mother to see samples and measure for 3 vertical blinds . She has wood venetians ATM but because of her arthritis she can't manage to pull the living room and bedroom ones up anymore.
Given 8am -12 pm but I called and explained that she isn't usually up and about until 9.30-10.
Given 12-4 and told agent would text 30 mins before. I wanted to be there as she's not good at making decisions ( there's different colours, widths, quality and patterns) and one window is a floor to ceiling and she needs 2 independently controlled blinds.
Text arrived at 11.20 saying he would be there in 20 mins. I called my mother and said I'd be there ASAP, but we live 25 mins away .
I get a call from my mother at 11.40 asking if I'm coming because he's measured and ready to leave! She asked the agent if he could wait and I heard him say " No"
I told her to tell him he wasn't supposed to be there until 12 pm , at which he said he would wait till 12 pm so I told her to tell him to go and we'd make another appointment. Had no intention of doing so with customer service like that.
2 days later A1 called and my husband explained what had happened . She told him "well they can't be at one house for 4 hours you know"
So they've lost about £400 of business based on the price he gave for the better quality blinds, but as she'd said she didn't want to see all the fabrics and colours because she wouldn't be able to make her mind up , it could have been more £. Guess we'll never know.
We used them about 6 years ago for be full house wood venetian blinds and they were great. Won't be getting our business this time or any other time.
Shamefully poor customer service .

10 de outubro de 2022
Avaliação não solicitada
logotipo da A1 Blinds

Resposta da A1 Blinds

Good Afternoon
Unfortunately, we are unable to reply as we have been unable to identify you / your mother from the review. If you could please send the full details of the appointment to info@A1blindsuk.co.uk we will be able to fully investigate and reply accordingly.
Kind regards
A1 Blinds

Good Morning
Many thanks for getting back to us with the details, we have now been able to investigate the issue. Following you're the request to change the time we quickly changed the appointment to suit thus ensuring a flexible approach and good customer service. Our Estimator did send a text at 11.20am but did not receive a reply stating that the time would be inconvenient, he attended the property but unfortunately could only stay for the duration of measuring the blinds as he had a full day, and we apologise for this. Had he received a text back he would have rearranged his appointments which is something we do on a daily basis to ensure customer satisfaction. Stating this he did offer to stay until 12.00pm as you have detailed but you declined this offer which is 40 minutes after his text.
With regards to the comment made by a member of our office staff we thank you for bringing this to our attention and as our calls are recorded, we will fully investigate and take the appropriate action required.
Overall, we appreciated your feedback and apologise for any inconvenience caused.
Kind regards
A1 Blinds

Avaliado com 2 de um total de 5 estrelas

Bought roller blinds for kitchen and…

Bought roller blinds for kitchen and living room excellent service no problems at all however bought two blackout blinds for bedrooms nothing but problems first two blinds had holes in second attempt cut too short in one bedroom had to be replaced, other bedroom second attempt another damaged noticed by fitter had to be replaced no offer of reduction in price date of experience was when the job actually finished just to say however the fitter was great.

13 de outubro de 2022
Avaliação não solicitada
logotipo da A1 Blinds

Resposta da A1 Blinds

Firstly, please accept our apologies for any inconvenience caused and for the delay in our reply. We have looked into the issues and can state that there were some slight quality problems that were dealt with in a timely and professional manner to your satisfaction, there was no issue or argument from us in replacing the products. With regards to a reduction this was not offered as we deem that replacing the products is far better than offering a reduction for customers to accept faulty goods, also at no point was there any request for a reduction for us to consider. Looking at the notes on our data base the only time money has been mentioned was when you requested that one of your blinds be reduced in size as you had the room plastered / decorated and the blind was now too big, for us to do this we would have had to collect the blind alter it and refit and the cost quoted was £45 which we believe you were not happy with.
To conclude, we are sorry you felt the need to leave a poor review as we strive to give the best service possible and if we do make mistakes, we react quickly and succinctly to minimise disruption to the customer.
Again, please accept our apologies for the initial issue.

Avaliado com 1 de um total de 5 estrelas

I don’t usually leave reviews

I don’t usually leave reviews, but felt my negative experience today warrants this review.
I have a holiday home in Northumberland and requested an appointment. I was advised that this area only offers a Wednesday appointment and they couldn’t give me a time frame. It could be any time between 8am & 4pm, but I would get a call 30 mins before, so I could ensure someone was at the property.
Unfortunately, I didn’t receive this call. Instead I got a call from the office to say an agent was at my property but nobody was in and they had to leave.
I explained about the 30 minutes notice I was supposed to receive, but by now the agent had left my property, and wasn’t prepared to come back any time that day.
Long story short I travelled 50 miles for this appointment and took a day off work for nothing.
Avoid at all costs, unless you have bags of time to sit around at home all day waiting for them to show up.
Unfortunately your verbal apology doesn’t cut it on this occasion.

12 de outubro de 2022
Avaliação não solicitada
logotipo da A1 Blinds

Resposta da A1 Blinds

We are very sorry that you feel you have had a bad experience but the series of timescales you have stated do not mirror image ours. Yes, the appointments are between 8.00 to 16.00 and our Estimator did call you 30 minutes prior but there was no answer. When the office called at 9.28 there was no answer so we left a voice message, you then called back at 9.55 and stated that you were stuck in traffic and apologised but by then it was almost 10.00am so the 8.00am call for 30 minutes would have been futile. The system we work to has been, and still is successful and we have a plethora of very satisfied customers who have not avoided us at all costs due to the fact that the system has been successfully executed by both parties. With regards to the Estimator not returning on the same day, apologies but he was fully booked and had to honour other appointments that had been made by other customers.
A1 Blinds are a family run business and have been successfully servicing the Northeast and beyond for over 30 Years, our main aim is to meet all our potential customers and actual customers' requirements and expectations, and we strive to do this every day.

Avaliado com 5 de um total de 5 estrelas

I would highly recommend this company

I would highly recommend this company, they were extremely competitive in price and the blinds were a high standard of quality. The guy that came out to fit them, was very professional, friendly and helpful. He did an amazing job and deserves recognition for his work! Well done! and a huge thank you.

10 de agosto de 2022
Avaliação não solicitada
logotipo da A1 Blinds

Resposta da A1 Blinds

Hi
Many thanks for the positive review it is very much appreciated
Kind regards
A1 Blinds

Avaliado com 5 de um total de 5 estrelas

New Blinds..

I had blinds fitted in my conservatory and kitchen this morning by Daniel and Gary from A1 Blinds - not only were the blinds excellent - the guys were so friendly and professional. From start to finish A1 Blinds have been excellent and I wouldn't hesitate to recommend them to friends and family - :-)

2 de agosto de 2022
Avaliação não solicitada
logotipo da A1 Blinds

Resposta da A1 Blinds

Hi
Many thanks for a great review it is much appreciated, I will pass this on to all involved as it is the team effort that constantly strives to give a 5* service
Kind regards
A1 Blinds

Avaliado com 5 de um total de 5 estrelas

Excellent service

I would like to express my thanks to Steve ,the surveyor who called to my flat to measure and Estimate for blinds , he was very thorough and professional , first class service, a credit to your company.

12 de maio de 2022
Avaliação não solicitada
logotipo da A1 Blinds

Resposta da A1 Blinds

Good Afternoon
Many thanks for the positive feedback it is very much appreciated, your comments will be passed to Steve and all others concerned
Kind regards
A1 Blinds

Avaliado com 5 de um total de 5 estrelas

Highly recommended. Great customer service !!

This is the third time we've used A1 Blinds. Wouldn't use anyone else. 5 blinds manufactured and fitted in less than a fortnight. Great value, super quality products (again), and always great customer service. The fitters are professional, friendly, helpful and work cleanly - nothing was a problem for them - thank you Andrew and Nick. A great job !!!!

26 de abril de 2022
Avaliação não solicitada
logotipo da A1 Blinds

Resposta da A1 Blinds

Many thanks for the positive feedback and the 5 STAR review it is much appreciated. Your comments will be relayed to all employees as it is them who deliver the excellent service

Avaliado com 5 de um total de 5 estrelas

Excellent service from start to finish

Excellent service from start to finish. Measuring and quote given for our new build property. Showroom staff were knowledgeable and helpful. Range of styles chosen and windows re-measured. Order placed and delivery and fitting arranged. Fitters were brilliant..super fast, no mess and saved us a lot of hassle. Highly recommend.

21 de abril de 2022
Avaliação não solicitada
logotipo da A1 Blinds

Resposta da A1 Blinds

Thank you very much for taking the time to leave a review it is much appreciated. We are glad that you are happy with the all round service and your positive comments will be passed to all concerned as it is the Team that make things work

Avaliado com 1 de um total de 5 estrelas

100 % AVOID !!!!

Ordered over £1k worth of blinds. Told 40%discount in shop, then 20% when quote came- 11 blinds...fitter come (after 3 weeks wait) and only 1 blind fit..10 blinds measured wrong. Fitter said not 1st time this has happened/maybe hungover!? Dust/mess left. Terrible company. Manager offered no compensation.
Want refund..but got to write to head office..total joke company. Avoid at all costs.

4 de abril de 2022
Avaliação não solicitada
logotipo da A1 Blinds

Resposta da A1 Blinds

Please accept our apologies for the inconvenience caused, the estimator has made a genuine error in the positioning of the blinds hence the incorrect size.
As you have now emailed as per our initial request this will now be dealt with by the Management Team
Again we apologise for the inconvenience caused
Kind regards
A1 Blinds

Avaliado com 5 de um total de 5 estrelas

Recommended

Really happy with the service i received. Measuring appointment turned up on date arranged with a text confirmation the day before and a text warning 30 mins ahead of the arrival time as i had explained i’m not living in the property yet. Fitting arranged for the following week - again i got a phone call 30 mins before fitter arrived as promised. Both chaps were very polite & removed their shoes before coming in without being asked. Fast, clean & tidy, hassle-free & a friendly service. Highly recommend! Thanks A1

10 de março de 2022
Avaliação não solicitada
logotipo da A1 Blinds

Resposta da A1 Blinds

Hi Hazel
Many thanks for the positive review it is much appreciated, we are very pleased that you are happy with the products and services provided.
Kind regards
A1 Blinds

Avaliado com 2 de um total de 5 estrelas

Left with a right mess!!

If you don’t want to clean up a mess then do not use this company!!
Dust left everywhere, a mess in the sink and all the window seals were stained !
I did not even get a response from the complaint and photos I emailed the manager.

10 de fevereiro de 2022
Avaliação não solicitada
logotipo da A1 Blinds

Resposta da A1 Blinds

Good Afternoon
Please could you give us some additional details as we do not have a customer under the name of Lesley Bull and nor do we have a complaint email, alternatively if you could email your complaint to info@A1blindsuk.co.uk we will investigate further.
Kind regards
A1 Blinds
Newcastle upon Tyne

Avaliado com 5 de um total de 5 estrelas

Fantastic service and beautiful blinds

Fantastic service and beautiful blinds. I ordered white wood blinds with tapes that were fitted yesterday for the whole house. Great communication throughout the whole process and really happy with everything.
Thank you

21 de janeiro de 2022
Avaliação não solicitada
logotipo da A1 Blinds

Resposta da A1 Blinds

Hi
Many thanks for the great review it is much appreciated

Avaliado com 5 de um total de 5 estrelas

Beautiful shutters

I have had shutters fitted in my bay window today and they look amazing. The fitters were very polite and very kindly just got on with the job whilst I worked from home. Very pleased with the end result and will definitely go back to them for more as I decorate the other rooms in thr house.

6 de janeiro de 2022
Avaliação não solicitada
logotipo da A1 Blinds

Resposta da A1 Blinds

We are pleased that you are happy with your purchase and thank you very much for the positive feedback it is very much appreciated.

Avaliado com 5 de um total de 5 estrelas

A1 Blinds Brilliant Service

Thank you to A1 Blinds for their excellect service have used them many times , Thanks also to Russell the fitter who came out to fit them just brilliant no mess and he was so pleasant.

24 de novembro de 2021
Avaliação não solicitada
logotipo da A1 Blinds

Resposta da A1 Blinds

Thank you very much for the positive review it is greatly appreciated

Avaliado com 5 de um total de 5 estrelas

Fantastic service

Fantastic service! Ordered 5 sets of wooden blinds, anticipated delivery in around 4-6 weeks and they arrived in 3! Result 👍🏻 Placed our order in the Forest Hall store and the customer service was great ⭐️ the fitter was also efficient and friendly ⭐️

9 de outubro de 2021
Avaliação não solicitada
logotipo da A1 Blinds

Resposta da A1 Blinds

Hi Sam - many thanks for the positive review it is much appreciated

Avaliado com 5 de um total de 5 estrelas

Great fitter delivering professional results for our new build home

We’ve recently moved into a new build home and used A1 blinds to fit our whole house with wooden venetian blinds. Not only are the blinds great quality but our fitter, Andrew Young, did a fantastic job. He was prompt and professional, clearly knew what he was doing as well as being friendly and chatty. He came back days later to replace the pelmet on our kitchen patio doors even though it was not faulty, just because he thought it would look better. Not only that, weeks later we decided to add in a roller blind to our main bedroom. A different fitter came this time and did not fit the blind correctly, leaving several holes in our new walls. However, despite this, Andrew came back to fix the issue, again adopting a professional approach to the job and ensuring our blind was fitted to the same high standard that he did with our wooden venetians. We’re delighted with the results, would 100% reccomend. Andrew is a real credit to the company. Thanks so much.

13 de setembro de 2021
Avaliação não solicitada
logotipo da A1 Blinds

Resposta da A1 Blinds

Thank you for the great review it is much appreciated and please accept our apologies for the incorrect fitting issue that has now been rectified

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