Abakan online customer service is appalling. You cannot speak to them by phone or online chat when things go wrong and if you email them you get little, if any, response. I tried to order some fabric... Ver mais
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Veja o que dizem as avaliações
Excellent Aran Yarn at good price - I was a bit disappointed at the shade of the Victorian Rose - it is a bit drab, but I suppose that's what you get for buying online.Quick Delivery
A empresa respondeu
Attended the Copy your clothes pattern class yesterday at Abakan Mostyn with Corrie Robinson. This class was sold out with 10 people of various skill levels attending. I didn’t have any pre conce... Ver mais
A empresa respondeu
This was my second order from this company. First time no issues. This time sadly Royal Mail let the process down. Unbelievably I received a RM envelope (apologising about the state of the contents)... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Here at Abakhan, we pride ourselves on offering value for money throughout the vast range of Fabrics, Yarns, Crafts, Sewing Accessories and Haberdashery we have on offer. We are committed to sourcing the best products at the best prices for our customers and frequently have stock lots, clearance parcels and special offers available. Started by the Abakhan family in the late forties as a rug weaving business, the first retail outlet opened in Mostyn, North Wales over thirty years ago. As well as a major retail outlet, this site also occupies the head office and distribution operations of Michael Abakhan Ltd and is also a site of considerable local historic interest. The company has taken great care to preserve the old works buildings resulting in the presentation of an award by the Prince of Wales for the sympathetic restoration of the buildings. Still headed by family members, Abakhan has now been trading for almost 60 years, with 9 stores across the North West (North Wales, Manchester, Liverpool, Birkenhead, Bolton, Chester, Hanley, Preston & Shrewsbury). We also have an online store www.abakhan.co.uk
Informações de contato
Abakhan Fabrics, Coast Road, Mostyn, CH8 9DX, Flintshire, Reino Unido
- 01745 562100
- help@abakhan.zendesk.com
- www.abakhan.co.uk
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Respondeu a 92% das avaliações negativas
Normalmente responde dentro de 1 semana
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Fantastic service
Fantastic service, extremely helpful on-line customer service department .
Great selection of quality fabrics at competitive prices. Prompt delivery with good communications.

Resposta da Abakhan Fabrics, Hobby & Home
Still as good as ever
I used to live in north wales and I loved this place. I was delighted to find I could order online as I now live in Scotland. Now I’m addicted! The material I ordered is great and well packaged. Thank you

Resposta da Abakhan Fabrics, Hobby & Home
Extremely helpful
I ordered some gorgeous liberty fabrics, and after it had been despatched, I realised the autofill when I'd typed my number into the order had automatically changed my address so half of the address was where I wanted it to go, but the postcode was mine.
David was extremely helpful and communicative. He updated me on my order returning to them and rapidly posted it back out same day to the correct address. I always receive great customer service in store so it's wonderful to know it continues online.

Resposta da Abakhan Fabrics, Hobby & Home
Loved the stores customer service poor
Loved the stores and the range of fabrics I'm from Preston ans live in Ireland and made a point when back home to call in and get some fabric, staff were brilliant and got 15 meters got home started a job but found i ran out, looked on line it was not available contacted the store really helpfull but they had sold out put me onto the bolton branch really help full but they also had none they finally found Manchester had 37 meters Yes!! Unfortunately they could not post it, contacted the really helpful customer services and asked could they get some from the Manchester branch to post they flatly said No...im screwed my fault should of bought more

Resposta da Abakhan Fabrics, Hobby & Home
Great customer service
The customer services team went the extra mile to source another roll of a Liberty fabric for me after it had run out online.
It was a fabric I’d been chasing for years so chuffed to bits to finally have some. Thanks David & the team!

Resposta da Abakhan Fabrics, Hobby & Home
Customer service is stellar
Customer service is very helpful, both in store and online. They have great deals! I can’t recommend them enough

Resposta da Abakhan Fabrics, Hobby & Home
e voucher code query and help
I accidentally deleted an email containing an e-voucher code. I had the original order number. The staff at Abakhan (North Wales) were very helpful and took my details to pass on to the customer service desk. The very next day I received a reply and later that day, the voucher code was sent to me again. Was very pleased and so impressed with the speed in which my query was dealt with. Thank you Aberkhan.

Resposta da Abakhan Fabrics, Hobby & Home
Great products and service
The colour and the feel of the wool is a really good quality.
Postage was quick too.
I did contact their customer service with some queries concerning my account, and the response was quick and resolved by the next day.
Thank you David for great products and service. I will definantly be using your shop again.

Resposta da Abakhan Fabrics, Hobby & Home
Excellent customer service when a…
Excellent customer service when a problem arose.
I inadvertently missed off part of my postcode and my delivery was sent to a postal depot far from my home. Having tracked this and realising there was a problem I contacted customer service and David sorted the issue resulting in my goods arriving the next day.

Resposta da Abakhan Fabrics, Hobby & Home
Great experience
Great experience. I ordered a fiddly number of cuts and fabrics and yet my order was dispatched and delivered very quickly. Would definitely buy from Abakhan again. Thank you.

Resposta da Abakhan Fabrics, Hobby & Home
I was looking for a certain dye number…
I was looking for a certain dye number for some wool and have had excellent service and speedy delivery. Exactly what I wanted and at a great price too

Resposta da Abakhan Fabrics, Hobby & Home
Very happy customer
I have been trying to buy knitted lining for a while. Then I saw this company and bought some. It arrived in good time and it's a very decent product just exactly what I've been looking for. Will buy again if I need more.

Resposta da Abakhan Fabrics, Hobby & Home
My first time using Abakhan fabrics and…
My first time using Abakhan fabrics and with the internet being what it is I was unsure if using a new company. But my fears were unfounded. The ordering was simple and delivery was timely. Will definitely use this company again in the future
Thankyou

Resposta da Abakhan Fabrics, Hobby & Home
First choice
I found every colour of yarn that I needed for my project in one place. Best price too. Easy ordering process and prompt delivery. I will go to this company first when I start my next project.

Resposta da Abakhan Fabrics, Hobby & Home
Took a bit of time
Took a bit of time to arrive but the packet of dye, which was considerably less expensive than other brands, worked well.

Resposta da Abakhan Fabrics, Hobby & Home
Just found sidar love full and found…
Just found sidar love full and found Abakan had colour I wanted and in stock so ordered Very pleased with result and service shall use you again

Resposta da Abakhan Fabrics, Hobby & Home
Beautiful fabric
Beautiful fabric - exactly what I expected. Parcel arrived in Northern Ireland without hassle.

Resposta da Abakhan Fabrics, Hobby & Home
Ordered the 10balls for £10 overstock…
Ordered the 10balls for £10 overstock sale. Easy to order and quick delivery. So pleased that I ordered another 20balls of yarn in 4ply and DK. i only knit for charity these days so great to be able to knit more items without costing a lot.

Resposta da Abakhan Fabrics, Hobby & Home
Great news service
When Abakhan Fabrics were unable to fulfill my order for fabric for my daughter's wedding dress they sent me a sample of something similar by 1st class post. It turned out to be a better choice than my original order. Great communication by email and again very prompt delivery once I'd confirmed the order. Will definitely use Abakhan again.

Resposta da Abakhan Fabrics, Hobby & Home
Lovely fabric
Lovely fabric, well packaged and prompt delivery. Might suggest a review of use of excessive plastic bags in packaging to reduce plastic pollution.

Resposta da Abakhan Fabrics, Hobby & Home
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