I'm new to trading, but so far I have had a great experience with ACY Securities. Thank you
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Dear Zaid Badr, I would like to extend my sincere gratitude for your continuous support and assistance in helping me and my team solve trading-related issues. Your professionalism, patience,... Ver mais
A empresa respondeu
ACY Securities supposed to be No. 1 worldwide without talking a lot about them, will mention just one thing, withdrawal process takes from one to 4 hours maximum according to 3 years experience with... Ver mais
A empresa respondeu
they are not paying withdrawal stay away from this broker they are not paying any withdrawal they rejected our withdrawal so dont waste your time and money
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
ACY Securities delivers a next-generation trading experience through its fintech ecosystem, offering institutional-grade infrastructure, superior execution, and access to 2,200+ instruments. Trade Forex, Shares CFDs, Indices, Commodities, Precious Metals, and Crypto on MT4, MT5, or the ACY Trading Platform. Since 2011, we have built on three pillars: technology, liquidity, and performance, as part of the ACYLogix Group. Switch to ACY Securities today and experience the difference.
Informações de contato
ACY Tower, Level 18, 799 Pacific Highway, 2067, Chatswood, Austrália
- +61 2 9188 2999
- support@acy.com
- www.acy.com
4,5
Excelente
688 avaliações
Respondeu a 95% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Relative New to ACY Securities but I…
Relative New to ACY Securities but I have had very good positive experience so far
7 de abril de 2025
Avaliação não solicitada
Resposta de ACY Securities
Dear Horatio,
Thank you for your generous review!
It’s fantastic to hear that our staff were able to assist you so effectively. We are so proud of our team’s dedication to providing the best possible service.
We greatly appreciate your trust in ACY Securities and look forward to serving you for many years to come.
Best regards,
The ACY Securities Customer Support Team
ACY Scam - Avoid trading with this Broker
After trading with ACY for over six months, both for myself and my clients, and only breaking even, I finally achieved a significant profit by correctly positioning for a gold uptrend, turning €100,000 into €250,000. However, when a withdrawal was requested, ACY clawed back over €51,000 from both my account and my clients' accounts, citing swap fees related to the Islamic account structure.
This strategy had been openly discussed and approved by their Account Manager Team in advance, with no objections raised. There was also no prior warning or indication that any breach had occurred. The justification given, that my account was ineligible due to regional factors, despite the fact that I am a Muslim and currently reside in Dubai, is deeply concerning.
This experience reveals a serious lack of transparency and fairness. Traders should exercise extreme caution. ACY is not a trustworthy broker and has shown a willingness to remove profits without warning.
UPDATE:
The recent statement from ACY only raises further concerns.
If the account “does not meet the eligibility criteria for an Islamic account,” then a critical question must be asked: Why was the Islamic account approved, opened, and allowed to operate without objection for over six months?
During this period, the strategy employed was openly discussed and acknowledged by the Account Manager Team, no warnings were issued, no objections raised. Only once significant profits were generated did ACY intervene and claw back funds. This selective enforcement strongly suggests that the real issue is not eligibility, but profitability.
Had the trading resulted in losses rather than gains, would this alleged ineligibility have ever been brought to light?
1 de agosto de 2024
Avaliação não solicitada
Resposta de ACY Securities
Dear Client,
Thank you for your inquiry.
Please note that Islamic accounts are specifically designed for clients of Islamic faith in accordance with Sharia principles. After reviewing your account, we regret to inform you that it does not meet the eligibility criteria for an Islamic account at this time.
If you believe this may be an error or if you would like to discuss your situation further, we kindly encourage you to reach out to our Support Team at support@acy.com. They will be happy to assist you in more detail.
Thank you for your understanding.
its the best broker i have tried
the support is fast to respond to client concerns. thumbs up!
4 de abril de 2025
Avaliação não solicitada
Resposta de ACY Securities
Dear John Paul Zeus Castillon,
Thank you for your generous review!
It’s fantastic to hear that our staff were able to assist you so effectively. We are so proud of our team’s dedication to providing the best possible service.
We greatly appreciate your trust in ACY Securities and look forward to serving you for many years to come.
Best regards,
The ACY Securities Customer Support Team
Great service
Nice, quick and clear response to my questions.
4 de abril de 2025
Avaliação não solicitada
Resposta de ACY Securities
Dear Customer B,
Thank you for taking the time to leave your review!
We appreciate your trust in ACY Securities and look forward to continuing to serve you with excellence.
Best regards,
The ACY Securities Customer Support Team
Resposta de ACY Securities
Dear Margus,
Thank you for your generous review!
It’s fantastic to hear that Mr. Husam and Mr. Ramah were able to assist you so effectively. We are so proud of our team’s dedication to providing the best possible service.
We greatly appreciate your trust in ACY Securities and look forward to serving you for many years to come.
Best regards,
The ACY Securities Customer Support Team
Yazeed Alkhatib was a good helper!
28 de março de 2025
Avaliação não solicitada
Resposta de ACY Securities
Dear Yohandi,
Thank you for your kind words!
We’re thrilled to hear that you had such a great experience with ACY Securities. Your satisfaction is our priority, and we appreciate your support. If you ever need assistance, we're always here to help.
Best regards,
The ACY Securities Customer Support Team
انا اتعامل معهم منذ ٢٠٢٠
انا اتعامل معهم منذ ٢٠٢٠، موثوق وسهل الاستخدام
26 de março de 2024
Avaliação não solicitada
Resposta de ACY Securities
عزيزي محمد اليماني،
شكراً لك على تقييمك الرائع.
من الرائع أن وكيلنا تمكن من حل مشكلة حسابك. نحن فخورون جداً بتفاني فريقنا في تقديم أفضل خدمة ممكنة.
نحن نقدر عالياً ثقتك في ACY Securities ونتطلع إلى خدمتك لسنوات عديدة قادمة.
مع أطيب التحيات،
فريق دعم عملاء ACY Securities
The service was fast and provided me…
The service was fast and provided me with the information I wanted to know.
16 de março de 2025
Avaliação não solicitada
Resposta de ACY Securities
Dear Olivier,
Thank you for your splendid review.
That is great our agent was able to solve your account issue. We are so proud of our team’s dedication to providing the best possible service.
We greatly appreciate your trust in ACY Securities and look forward to serving you for many years to come.
Best regards,
The ACY Securities Customer Support Team
its was very helpful and very fast
its was very helpful and very fast
6 de março de 2025
Avaliação não solicitada
Resposta de ACY Securities
Dear Jehad dabbah,
Thank you for your generous review!
It’s fantastic to hear that our staff were able to assist you so effectively. We are so proud of our team’s dedication to providing the best possible service.
We greatly appreciate your trust in ACY Securities and look forward to serving you for many years to come.
Best regards,
The ACY Securities Customer Support Team
great company
great company , good customer service
thanks for : Yazeed Alkhatib and Lana Qasim from customer service
2 de março de 2025
Avaliação não solicitada
Resposta de ACY Securities
Dear Rhino,
Thank you for your generous review!
It’s fantastic to hear that our staff were able to assist you so effectively. We are so proud of our team’s dedication to providing the best possible service.
We greatly appreciate your trust in ACY Securities and look forward to serving you for many years to come.
Best regards,
The ACY Securities Customer Support Team
Very good service and great support…
Very good service and great support thanks to mr zaid bader
25 de fevereiro de 2025
Avaliação não solicitada
Resposta de ACY Securities
Dear raza berkdar,
Thank you for your generous review!
It’s fantastic to hear that Mr. Zaid were able to assist you so effectively. We are so proud of our team’s dedication to providing the best possible service.
We greatly appreciate your trust in ACY Securities and look forward to serving you for many years to come.
Best regards,
The ACY Securities Customer Support Team
not secure
ACY platform is not really secured and your protection will solely rely on your log in password. My accoont was hacked just this month. The hacker manage to create a withdrawal account (maybe with fake ID) and took off my money.
This broker should at least invest on adding more authentication e.g. OTP like the other brokers do.
5 de fevereiro de 2025
Avaliação não solicitada
Resposta de ACY Securities
Dear Mark,
Thank you for bringing this matter to our attention and your feedback is valuable for our service improvement to our clients.
While we have taken all necessary steps to verify the client's details, however, it remains the customer's responsibility to maintain the confidentiality and security of their identification information. It is strongly recommended to reset client's passwords from time to time and refrain from sharing the login credentials with any third party.
To discuss your experience further, please reach out to our customer support team at support@acy.com, and we'll work to address your concerns and improve your experience with ACY Securities.
Sincerely,
ACY Securities Customer Success Team
Great customer support
Great customer support, and they have good spread on CFDs,recommended!
18 de fevereiro de 2025
Avaliação não solicitada
Resposta de ACY Securities
Dear rthredhyureh,
Thank you for your kind words!
We’re thrilled to hear that you had such a great experience with ACY Securities. Your satisfaction is our priority, and we appreciate your support. If you ever need assistance, we're always here to help.
Best regards,
The ACY Securities Customer Support Team
The support person assisted me well.
18 de fevereiro de 2025
Avaliação não solicitada
Resposta de ACY Securities
Dear Alex Ho,
Thank you for your generous review!
It’s fantastic to hear that our staff were able to assist you so effectively. We are so proud of our team’s dedication to providing the best possible service.
We greatly appreciate your trust in ACY Securities and look forward to serving you for many years to come.
Best regards,
The ACY Securities Customer Support Team
Helpful support
Helpful support, Thank you Mr Hussam for solving account issue.
10 de fevereiro de 2025
Avaliação não solicitada
Resposta de ACY Securities
Dear Raafat Mhanna,
Thank you for your splendid review.
That is great our agent Hussam were able to solve your account issue. We are so proud of our team’s dedication to providing the best possible service.
We greatly appreciate your trust in ACY Securities and look forward to serving you for many years to come.
Best regards,
The ACY Securities Customer Support Team
زيد بدر ساعدني بعملية الإيداع والتوثيق…
زيد بدر ساعدني بعملية الإيداع والتوثيق وربط حساباتي يعني ربطني من الاخر وكان صبور معي فعلا خدمة ٥ نجوم
4 de fevereiro de 2025
Avaliação não solicitada
Resposta de ACY Securities
عزيزي طارق،
شكرًا لك على تقييمك الرائع!
يسعدنا أن نسمع أن زيد بدر قدم لك دعمًا ممتازًا خلال عملية الإيداع والتوثيق وربط الحسابات. نحن نحرص دائمًا على تقديم خدمة من فئة الخمس نجوم، ونقدر ثقتك في ACY Securities. إذا احتجت إلى أي مساعدة في المستقبل، فنحن هنا دائمًا لمساعدتك.
أطيب التحيات،
فريق دعم عملاء ACY Securities
Thanks for Hussam for good service
1 de fevereiro de 2025
Avaliação não solicitada
Resposta de ACY Securities
Dear Zaid Adu Alsahaar,
Thank you for your generous review!
It’s fantastic to hear that Mr. Hussam were able to assist you so effectively. We are so proud of our team’s dedication to providing the best possible service.
We greatly appreciate your trust in ACY Securities and look forward to serving you for many years to come.
Best regards,
The ACY Securities Customer Support Team
Great support from zaid and lana
31 de janeiro de 2025
Avaliação não solicitada
Resposta de ACY Securities
Dear Rashed Dmaid,
Thank you for taking the time to leave your review!
We appreciate your trust in ACY Securities and look forward to continuing to serve you with excellence.
Best regards,
The ACY Securities Customer Support Team
Great services and i would love to…
Great services and i would love to thank mr.Ismael quasmeh and mr.zaid for there credibility and integrity.
1 de janeiro de 2025
Avaliação não solicitada
Resposta de ACY Securities
Dear Mohammed Aqel,
Thank you for taking the time to leave your review!
We appreciate your trust in ACY Securities and look forward to continuing to serve you with excellence.
Best regards,
The ACY Securities Customer Support Team
Thank you Lara & Zaid
31 de janeiro de 2025
Avaliação não solicitada
Resposta de ACY Securities
Dear Client,
Thank you for your generous review!
It’s fantastic to hear that Mr. Lara & Zaid were able to assist you so effectively. We are so proud of our team’s dedication to providing the best possible service.
We greatly appreciate your trust in ACY Securities and look forward to serving you for many years to come.
Best regards,
The ACY Securities Customer Support Team
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