Aesop Avaliações 

I have so many Aesop products and love them all. I can’t understand the negative reviews?! Skincare is amazing, specifically the In Two Minds and Gentle Cleansing Milk, B and Tea Toner and Parsley seed Hydrator. I adore their perfumes (Marrakech and Ouranon) and receive so many complimentary comments. Their handwash is a no brainer - stunning! Aesop’s hand and body balms are beautiful, particularly Rind and Eleos being two of my regular purchases. Shaving products really work, and leave my skin feeling amazing.
My absolute favorite Aesop product is their incense, specifically Kageru and Sarashina. To those of you complaining about FREE postage, take it up with AustPost, alternatively pay $9.95 for express. I find their customer service very responsive and they are incredibly polite and helpful. I will continue to buy their products.

I used to place orders with Aesop and receive them within three business days at most. I placed an order on Sunday and it still has not shipped (it's Thursday). I tried reaching out to their customer service team and got some canned robotic responses. Since they were acquired by L'Oréal, everything has gone down the drain. I'm not surprised if the quality of the products is the next thing to suffer. RIP Aesop, I'm never ordering from them again.

Bravo Aesop Highpoint on appointing customer service representatives that are outstanding! I’d like to take this opportunity to express gratitude to Dylan for always being a kind and caring member of the team. The personal attributes that Dylan brings to the Highpoint store is the very reason I continue to visit.

Christine CLEARY-BONO

Bought some of your shampoo for £15 and it’s absolutely awful ,smells bad and I would get a better lather with fairy liquid-Total Waste of Money!

Warning!!! 11 dages leveringstid… Det er ikke Brings skyld, men Aesop, der har købt Brings langsomste service. Det burde gøres bedre for så dyrt produkt.

Depuis le 8 juillet 2026, j'attends ma commande. Cliente fidèle et habituée, je commande depuis que notre boutique Toulousaine est fermée. AEOSOP est injoignable : téléphone, formulaire de contact, mail. Mon numéro de commande est le AESC586329. Faut il porter plainte ? J'attends avec impatience un retour. Merci

online Bestellungen von Produkten schlagen mit 15.- Franken Porto ein!! das ist eine Frechheit, wenn man die Post Preise kennt...

I just popped into the Islington store, and was treated like a VIP! First of all it was air conditioned such a blessing in this heat, but most importantly the staff were so incredibly sweet Philip & Monty basically gave me a mini spa experience showing me all the products - face mist on ice! And gave me orange water , hand massage, such a cool experience I didn’t want to leave!

Ordered items from web page. The box was delivered but when handed the box the lid sprang open. Subsequent emptying box and 1 item was missing. Contacted online and following exchange occurred:
They advised that From the proof of delivery it seems that the package was intact once delivered. Also that according to the fulfillment center all the items have been delivered as shown on their system. They also stated For transparency, I would like to kindly confirm that we have changed both our warehouse and our shipping partner due to system adjustments.

This means that orders can only be shipped if all products have been scanned by our fulfillment center and an image of the contents has been logged.
I advised that The parcel was open either because it has come unstuck during transit and the item has fallen out of the box or it has been removed.
‎
The box was presented to me with the delivery person clearly holding the box shut. Maybe an adhesive problem
Unfortunately, on the proof of delivery it is not visible that the package was open !

I stated how is that my problem I am an item short. The response was as follows:
As a gesture, I would be happy to refund the missing Solais serum and I kindly ask you to wait 3 to 5 business days for the amount to be visible.

Please, kindly note that as there is no visible damage to the package and that the fulfillment center showed that all products were inside, I cannot confirm if this resolution will be taken again in a future similar situation.
I took issue with the word 'gesture' and that in a similar situation they would not do this. My response -It is not a gesture that is required it is an acknowledgement that the item was missing and refund made, otherwise you are stating without saying that there is some fault on my part.
I have over many years made significant purchases from Aesop and have also got many friends to do the same. I will now advise them to shop elsewhere and I will also look for alternatives because the level of service and accusatory language is unacceptable.

Last weekend I've heen to Aésop Regent Street, my partner and I. The Consultant named Mako, a Japanese lady, was really really gentle, demonstrated all and really well everything what we wanted to try and it was very pleasant for us. I would like to say thank you for so lovely experience. The products we bought are the best!

I've read through all the reviews here on Trust Pilot and notice all the bad reviews are about customer service and shipping. I would like to assure anyone looking to know that the products are fantastic! I won't use anything else for my hair care/skin care etc. Absolutely heavenly products!

Non-existant customer service. Do not order.

Zweimal bestellt, zweimal kam ein leeres Päckchen an.
Kundenservice reagiert mit eigenwilligen KI-Texten, in denen jedenfalls keine LÖsung angeboten wurde und jegliche Schuld abgestritten wurde.

Beware in Canada that if you purchase the Aēsop perfume online, you by law cannot ship the perfume back to the company.

Aēsop's own return directions tell you that you must ship your return with Canada Post.

I tried that, and the post office said it is against the law to ship perfume. Companies can, but regular people cannot.

Aēsop's customer service was terrible and kept asking me the same questions again and again and I had to explain the situation several times. After 5 emails that gave me no solution, I disputed the claim with my credit card company and got all of my money back.

Aesop è in assoluto il mio brand preferito. L'esperienza in negozio è unica. Ho acquistato tanti tipi di prodotto, dai profumi alle creme mani, dai saponi agli oli per il corpo, ed è sempre stato tutto perfetto.

Horrible horrible dealing online
No tracking
You get confirmation in French not English
Shipping takes so long
What is happening with the company?? It’s embarrassing….:

Snel binnengekregen produxt was wel prima

Purchased the Fragrance Anthology set. All the bikes were cheap and the spray didn’t work. Came out in spurts nothing like the online video. One dropped in the floor and smashed into a hundred pieces. Then underside it is just a cheap spring mechanism. I wanted to buy it to try them all and then purchase a larger one. Quality so poor and did not get any scent from them. Do not recommend at all. So disappointed for such an expensive trial set.

As with many others here since L'Oreal acquisition the customer service is appalling. I have real trouble using the website. There are no contact details to all and the 'chat' functions just closes after a short time without any contact from the company. I am trying to order a gift for my step daughter and will now be looking elsewhere. Also trying to put card details into the site is just painful as it constantly brings up an error message. Not a problem on my bank side as I checked that first. Dreadful. Avoid, Avoid. Avoid.

Ordering from the Aesop Spain website has been an absolute disaster. I’ve had to chase customer service because the shipping company decided—without my consent—to leave my order in a locker on the other side of the city, even though I selected home delivery.

To make matters worse, there doesn’t seem to be any real customer service. Instead of actually resolving the issue, I’m simply told to send an email to a generic address, which only adds more delay and frustration.

Given the premium price of these products, you would expect a corresponding level of service. Unfortunately, that hasn’t been the case. This isn’t the first time I’ve experienced issues like this, and it has ultimately pushed me to stop purchasing from the brand.

It’s a real shame, as I genuinely enjoy the products. However, inefficient logistics and the lack of proper customer support have made the overall experience unacceptable. When you’re paying close to €100 for a single bottle of lotion, a higher standard of service should be the bare minimum.