Short Let Replenishment Avaliações 

66
O TrustScore é 3 de um total de 5

2,8

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

If it was possible to say 0 stars I would. Their service is appalling. I have had customers walk out and demand refunds because their cleaning is so bad. When you show them photos of how their clean... Ver mais

Avaliado com 5 de um total de 5 estrelas

I just want to say how impressed I am with the prompt and no hassle approach to customer service these guys have! I have a WhatsApp group with them and there’s always and operative on hand to deal... Ver mais

Avaliado com 1 de um total de 5 estrelas

The communications were good but the quality and cleanliness of the laundry rental products was like a bad joke! When the initial delivery arrived we thought we'd been sent a bag of dirty laundry inst... Ver mais

Avaliado com 5 de um total de 5 estrelas

I haven't needed anyone else to help Me run my holiday let in London- they always try and help me out when I get stuck for last minute cleaning and changeover and are always available when I need the... Ver mais

Detalhes da empresa


Informações de contato

2,8

Bom

O TrustScore é 3 de um total de 5

66 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de pedidos de avaliações

Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,8

Todas as avaliações

(66)

3 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

I would like to say a special thank you…

I would like to say a special thank you to Nicholas and the rest of the team at Airlinen! We have been using their services over the last few years and have never experienced any issues. Exceptional service, communication and highly looking forward to continuing to work alongside one another in the future.

14 de abril de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

5 star service - makes running short term lets a breeze!

I haven't needed anyone else to help
Me run my holiday let in London- they always try and help me out when I get stuck for last minute cleaning and changeover and are always available when I need them. Cleaning quality is excellent and linen hire service makes hosting short term guests a breeze. Thank you Airlinen!

10 de abril de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Highly recommended, great service

We have been using Airlinen for our short-let linen supply since December 2017, which says a lot about our experience! We're very happy with the customer service of their ops team, drivers and accounts team. The the quality of their product is good, and they are quick to rectify any issues. They really aim to be pleasant and helpful, and their communication is great. Highly recommended!

9 de abril de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Cleaner stole 'Nest Heating Thermostat'

Cleaner stole 'Nest Heating Thermostat' from property and fly tipped rubbish bag on a neighbours property. Airlinen were provided with extensive details and pictures yet were non responsive and not willing to investigate. Their arrogant response was 'take it to the police' and provide CCTV footage.

Airlinen went to great lengths to get this review removed. Trust pilot has reviewed documentation and validated the review. Other reviews of "airlinen' are not validated (so are possibly by airlinen affiliates).

TRUSTPILOT VERIFICATION INFORMATION:

Hi Cindy Ledgerwood,

Thanks for taking the time to review "airlinen.co.uk" on Trustpilot.

"airlinen.co.uk" has flagged your review because they don't believe you've had a genuine experience with them. Please help us verify your review by sending us documentation showing your buying or service experience with airlinen

TRUSTPILOT
Thanks for providing us with documentation showing your experience with "airlinen.co.uk"

We’ve now labelled your review “Verified”! To see it, log into your Trustpilot account

18 de fevereiro de 2021
Avaliação não solicitada
logotipo da Short Let Replenishment

Resposta da Short Let Replenishment

Ms Ledgerwood did not respond to our questions to aid our investigation. We emailed her on a number of occasions and were not provided with the relevant information. We further ask that she provide a crime reference number for the stolen items, again, no response. It is unfortunate that the context of Ms Ledgerwood's complaint is not shared by her in its entirety. We recommend other companies be careful.

If only proving the legitimacy of your "review" was as easy as posting it. Ms Ledgerwood still carried out booking our service even after the alleged "theft" however, we decided it was best not to continue to engage in working with her due to the break down in communication. Ms Ledgerwood, should you find the time to respond to our questions and forward the requested evidence you stated was in place, we would be more than happy to start looking at your case again.

We are yet to receive actual evidence and have re-iterated that process requires us to have a crime reference number. We are still available at accounts@airlinen.co.uk

Avaliado com 5 de um total de 5 estrelas

I would like to start by saying how…

I would like to start by saying how happy i am with the cleaning services.
Always on time ,friendly and quick, amazingly clean place.
Great quality linen and some of they’re products that you can purchase are actually very helpful

5 de outubro de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great service

Great service and quality products. I have found Airlinen to be really reliable, the team are really helpful and the price really competitive. Highly recommend.

28 de setembro de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great service

Great service, I am so pleased I found Airlinen. The team are so helpful and provide a great service! My guests are always so happy. 5*

23 de setembro de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic Company who offer an…

Fantastic Company who offer an invaluable service. Their offering makes my life so much easier and the team are a dream to deal with. Thank you for everything you have done and continue to do to support my business.

23 de setembro de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great service, reliable management

Great service by the team. I have had the pleasure of working with them for my linen and cleaning changeover for my Airbnb vacation rental. Truly appreciate your services and look forward to doing further business in the future.

23 de setembro de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The one stop shop!

After trying out various linen suppliers for our short let properties in London, Manchester and Dublin we finally found AirLinen. They understand and know the short let industry inside out. Beside high quality linen, towels and cleaning services you will find a quick and assertive ops team to deal with too. I could not recommend them highly enough!

23 de setembro de 2020
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Dynamic & humble company

Dynamic company which although not perfect is humble and this is more important. When apologies are given and corrections made quickly then this is a team that values its customer. It only gets better.

22 de setembro de 2020
Avaliação não solicitada

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