Airport Parking Avaliações 

It has taken us a few days to write our review as we are still recovering from the traumatic ordeal to our family at the hands of these fraudsters.

We booked meet and greet parking through wecompareairportparking, only after booking do you know that you are booked with Engima Parking - they also operate via many other websites too - so be careful!

We booked with them from 9th to 15th April. The instructions given were to call 07759579014 30 mins before arrival, which we did 16 times before getting through to them. The guy who answered the phone was rather abrupt but said he would be with us shortly, which they were, so the collection of our car wasn't too bad.

We landed back to Heathrow at 9am on 15th April and called the number as instructed. After calling them 132 times as it constantly rings engaged, I managed to get through to them at 10.16am to be told our car would be 45 mins. When I questioned this the man was very rude and said yes 45 minutes, no arguing and hung up. We were therefore expecting our car to arrive with us at 11am. By 11.30am still no car so I called again, after calling 32 times I got through at 11.34am to be told it would be half an hour. At 12.04pm I called again and after 62 attempts I got through at 12.23pm. This time the guy asked me for my registration and then tried to tell me that no one had called that morning about that car!!! I told him it was the third time I had called and actually spoke to him each time to which he told me he didn't like liars so I said no neither do I!! He then said 10 mins and put the phone down. At 1.12pm I called again as still no car, after another 52 attempts I got through at 1.15pm and again was told half an hour. My husband then tried on his phone at 2.30pm and they told him they were on their way to collect it.

Whilst in the airport we were talking to other families who were in the same position as us. One of the families then got a call to say that their car was being dropped off but instead of meeting them at level 4 they had to go up to drop off at level 5. We all went up to see the driver. Two other families then received their cars and the driver then promised us he would fetch ours. 45 minutes later still no car so my husband phoned again to tell them they had LOST OUR CAR KEY!!! They said that this had been left in another customers car and if we got a taxi home they would reimburse the cost and then deliver our car to our home address when the key was returned to them. My husband then asked them to put this in writing to us in an email, which they did.

Unsure what to do next my husband phoned the police for advice. They said at that point in time this was not a criminal offence so we would have to come to some arrangement with them. My husband phoned Engima parking again and said that we would come down the next day with our spare key, which they said was a good idea - but this time it was a different person answering the phone.

We opted for the train rather than a taxi as we are never expecting to get a penny back and we also live over 2 hours away from Heathrow. So we landed at Heathrow at 9am and got home at 7pm.

At this point we were frantically worrying we might never see our car again so decided to ring them and asked them for a postcode as to where the compound was so we could meet them there. Within the space of 60 seconds the guy had read out 3 different postcodes - UB7 0EA, UB7 0DE, UB7 0AE.
The next morning we drove back to Heathrow and visited these postcodes, now knowing full well our car was not parked in a compound. Unfortunately we couldn't see our car anywhere but there were many cars parked on residential streets with multiple penalty notices on their windscreens. We checked all the hotel car parks in the vicinity too.

We therefore had to phone Enigma and told them where we were, the guy said he would come and meet us, take the key and bring the car to us. My husband told him that we would not be handing over another key to him so he would have to take us to the compound. The guy was adamant this was not possible as they had security issues. We even said we would wait outside or down the road but no he said that wasn't possible (as obviously it wasn't in a compound!) My husband told him if he wasn't with us within the next 20 minutes then we would go to the police and guess what, no show!!

We went to Hayes police station who were extremely helpful. They phoned Engima and instructed them to come to the police station, provide their details, we would then hand them the key and if they did not return then this would be classed as theft so this is what we did. He told us he would be back in 5-7 mins, 45 mins later he returns. He called us over and asked us to check our car - there was a dent and scratch the length of the bonnet which we believe has been caused by trying to get out of a car park barrier, he tried to say it was there before! We await a fine in the post too as well as repair costs.

FRAUDSTERS!

Avoid this company at all costs - they are a cowboy outfit who will collect your car late at the airport and risk you missing your flight. On your return be prepared for considerable distress by a long wait with no updates from them.
The contact puts the phone down after about 10 seconds, if you manage to get through. They used the 'F' word 3 times at my husband saying "Your car will come in an hour, what bit of that do you not f...ing understand?"
When we finally got our car back (at Level 5, not 4) the tank was empty and a phone lead essential to the car was missing. We will be reporting this company wherever possible and encourage everyone to do the same. They must be removed before causing damage. distress and/ or accident to more unfortunate travellers.
All details are on Companies House website.

DON'T TRUST Enigma parking limited
I had very bad experience when I trust this thief company .
I managed my fly ticket and booked property for 2 weeks in Istanbul and everything was right just the car park in Heathrow,
I paid online for my carpark 1week before my fly, 30min before my entry I called them for 3 times to answer, when I arrived the (07759579014) said wait for 5min,after that he said the driver it's there , after he said wait for 15 min , after he said 30min,,,,I been with my infant and 7years old children and my wife been in stress , we have fly , we didn't had more time to wait, I try to found some one to take my car,
another company charged me £240 for 2 weeks car park ,

my opinion: its a circle ,thief company works with right company to charge the people for emergency car park.
Heathrow air port must do something for this problem

I so wish I had read the reviews before booking with these absolute ignorant people…
I was booked in for 6am, Thursday 14th, I rang at 5-30..arrived at 6. Was told I should ring them again ..answer ‘ why didn’t I ring earlier’.. after constant ringing and spoke to like a peice of dirt they arrive at 7-20am, tell me to pay for parking ticket £14.50….
I was away for three days but couldn’t relax not knowing if I would get my van back on arrival..
I rang pre flight fro Glasgow, saying flight on time. Get van ready for 9-30..he put phone down .as soon as I left the airplane on arrival I was told, van is ready you got 10 minutes otherwise we take it away again!!!!
I ran to level 4, area R AND S..no van. Rang again ‘ van is on level 5..!! Paperwork says go to 4.. he said I had two minutes.. I ran up the stairs.. driver said I had to pay ticket online.. no idea where!!!!!
Rude, ignorant.. please HEATHROW GET RID OF THESE PEOPLE .. ENIGMA ARE AWFUL AND DAMRIGHT RUDE.. you pay for a service. Ruined my 3 day break !!!!!!

The worst experience ever! We booked this company as the first option had bad reviews and this one had good reviews! How I don’t know! Dropping out car off they didn’t pick up the phone and it took 30 phone calls before they came to collect. They were an hour late causing undue stress and even more phone calls where they would just hang up! I then had to pay additional car parking charged as we had been there so long. When I told him this he said ‘it’s only a couple of pounds’. This is not the point and he said they would pay on the way back.

When we arrived back again 25 phone calls befor someone picked up and they proceeded to tell us to call back in 5 minutes before hanging up on us! We both continued to phone constantly and they told us 1 hour! This is not what you need after travelling for 20+ hours. We went to the 4th floor car park as instructed and no one showed. We continued to call again and when he finally picked up he told us to go to the pick up area. We did- still not there. Again more calling- this time when he picked up he started swearing at my partner! When the car finally arrived the guy driving simply said ‘on time yes’ I said no we have been waiting for an hour and 20 minutes- his only reply - ‘sorry’

Heathrow need to be sure of the companies they are working with as we were not the only customers with the same issues.

Do NOT trust or book parking with 'PREMIUM PARKING MEET AND GREET' at Heathrow airport, they are a complete unprofessional rip off!
My experience with them was awful. First they went to the wrong terminal, and then tried to blame this on me, although I booked online and I arrived at the correct terminal! After this because they made me run late they then told me to meet them at the drop off zone outside departures. When they came to meet me on my return they made me pay for the airport exit fee (which should have been their responsibility). Then to add insult to injury, they cost me a £40 fine, which they refused to pay, for dropping my vehicle to them outside departures (as they instructed me to do), and refused to pay on the basis that the driver told me I was responsible for this fee (which of course he didnt). When I told them I was going to write a review about their poor service they said "ok then you do that"
NEVER use them, they are a rip off, they quoted £85, but actually cost me £130!!!!

The saying ‘pay peanuts, you get monkeys’ is so true for Enigma car parking service. It’s also clear as I’m reading through the reviews that so many of us failed to first read the reviews before booking with these animals.
Please avoid this company at all cost, they are everything and more incompetent than has already been written by others. My only joy is that as I was told I’d have to wait fours hours for my car to be returned, I was able to save a family from the trauma of using Enigma as they were waiting for their car to be collected (an hour late already) and convince them to book with purple parking.
The horror stories that the other parking attendants were telling, of Enigma verbally and physically assaulting customers, rudeness which we experienced first hand and parking customer vehicles on the road is chilling.
BA and the booking companies need to put their customers first and ensure that such charlatans are not allowed to operate.

!!!! AVOID AT ALL COSTS !!!!
A terrible experience on return from our Holiday.
A total of 2,5 hours spent trying to contact the company and locating our car.
After many phone calls and being messed around. We located our car at Terminal 2 short stay, our arrival and agreed meeting point was Terminal 3.
Our car left, parked with keys on the tyre and both number plates missing!!!!
I did get to have another conversation with the meet n greet company who informed me that the number plates came off in the rain!!!!
Police informed

Booked by car through Ezybooking,wished I read the reviews when it says through Enigma Parking, flight was at 6pm,got there at 2.45pm, tried to call like 30 times before they picked up, put on hold for 30 min, then had to wait for another hour before a driver turned up, only had 1-40 min left to catch the flight,was fortunate to run around & got on plane, on return, had to wait for 1hr-30min, noticed my fuel gauge was blinking, had to find the nearest pump to fill up while I left quarter of tank with fuel, then noticed, the fuel cap was loose when I opened to fill up the tank,AND it doesn't end there, received 2 parking panelty notices with pictures for the day I left the country and the next day when I wasn't in the country for my car not paying the parking at T5, I did pay the ticket on my way down but don't know how long these rascals kept my car there..So very furious, a bench of cow boys must be named and shamed.

Absolute bunch of charlatans. Booked them through EZYbooking, after hearing good things from friends and family.
An hour late, can’t get through (still) and we’ve had to go with a competitor last minute at more then double the price.

Put them in the bin, set them on fire. I’m beyond furious at these day light robbery style bunch of oxygen thieves.

Avoid at all costs

I never believed the phrase 'you get what you pay for', it's the first time I encountered sush an unprofessional system, Very bad experience, phone number provided not connected 95% of the time, so when you're asked to call 30 before and you do, no one answers, at 4:15am with 2 kids(9 and 6) we arrived to the airport, I did get through at the end only to be told another 10 minutes, and when challenged I was told to cancel if I don't want to wait and hung the phone.

I have no idea where they took my car but was told it will be in the Marriott hotel.

On the return flight I was told to call after collecting my suitcases, that was at 9:45pm, no one answered, only at 11pm I received a call to tell me it will be another half and hour, the kids were laying on suitcases, me and the wife helpless as we don't have any updates.
We finally got the car around 11:30pm.

I would never use This service again and will do my very best to spread the word that no one will use this service and will get disappointed, they might change a company name and trade again but their bad service will follow.

DO NOT USE ENIGMA PARKING
Booked through Ezybook
Only giving ONE star as I can’t give ZERO!

DROP OFF - 31st March 2022
Took much longer than the advertised 20-40 minutes. Every time called, just got told 10 mins.

COLLECTION - 11th April 2022
Called and was given the 30 mins advertised at 10am.
Car did not arrive in this time
Multiple calls to the ‘operator’ to be repeatedly told 10-15 minutes or it rang and rang with no answer. Or it rang, then went to engaged. By one hour I called AGAIN and said I was concerned where my car is. Got told again 10-15 mins. I explained that is what they had already said an hour ago and now I was concerned I’d ever get my car back. The operator said don’t call him again. I replied with I was considering calling the police. The response was ‘go on then’.
I asked one of the security at the airport to call them for me. At that point the they were told 5-6 minutes (at 11:30am).
I got the car at 11:51am.

Our car is filthy - with snails stuck to the boot and looks like it’s been parked in a muddy field.

On arrival with our car I calmly spoke to the drivers (2 of them) and asked them to explain why it was so long and commented on the operator answering the phone. They said he is awful And so rude to people and advised me to put in a complaint - I get the impression though the owner doesn’t care. They also advised that they are the only two drivers.

I will be reporting them to who ever I can. I also recorded the conversation with the drivers.

Terrible. Car took 2 hours to be returned. Then just dumped in the car park with keys on tyre. I had to look for it myself. When I found it the car was open and had been keyed the whole of one side and the alloys on one side kerbed. I have called them over 200 times only to be abused and laughed at.
They just leave the car in the street, not a safe locked space. The worst Parking experience ever. Absolutely shocking.

False Advertising and Fraudulent. Avoid.

Oh how I wish I had read these reviews prior to using this service!

45 minute wait at drop off and collection. No answer on the contact number.

Car returned covered in bird crap! 💩

I’m now waiting for the parking fines to drop through the letterbox!

AVOID!!!

Edit: 1 week later and the first parking fine has arrived through the mail. Please avoid these scammers!!

I wish I had read the reviews about this company before booking. Sometimes there will be a one-off bad experience with a company, but judging by what I've read, my experience is no different. I waited well over an hour to get my car, standing in a freezing car park. Not the first time this has happened with meet and greet so I'm never using meet and greet again no matter who the company is. I could have taken the shuttle to my car knowing that it was parked in a secure place and not used, and would have been on my way in no time.

These guy aren’t good at all. I had to go to the airport to drop off the car and they had to take my car to the parking space. After I was back from my holiday I called them up so I can get my car and drive home, they replied with we’ll be there in 10 minutes. So I waited and ended up waiting for 45 minutes, so I decided to call them again and they reply with the same response and they end the call. So I wait again for another hour so I call them a third time and they saying that the car needs to be charged for the batteries and they said they would’ve charge me another £35 on top of what I already paid, I said it’s fine and they reply with we’ll be there in 10 minutes. Another hour passes I call them again and this time they acted like they some random person that I called and they were there like who are and how did you get my number, I got fed up with them and told them if they don’t return my car now I’d call the police and they hung up again. So I call the police and it took another hour to get them get my car to me. I waited in total 4 hours to get my car which should’ve taken them 10 minutes to get it to me. Guys don’t use their services. Awful services and the guys were rude as well.

DO NOT USE THIS COMPANY. This company is a scam. They do not turn up on time (if at all) and do not park your car securely. Mine was left at the Heathrow Marriott and I received a parking fine a week later. This was after not meeting me at the airport. In a panic because I was going to miss my flight I was persuaded to leave my car with the key on the wheel as they said they were stuck in traffic. This was an hour after they should have met me and after 17 phone calls from me asking where they were. On every occasion the driver was rude, lied and either cut me off or the phone was not answered.
On my return they said they couldn’t find my booking. Multiple phone calls, multiple lies again and eventually I had to dial 999. The police are well aware of this company and only due to police intervention did I get my car back.

Awful service from beginning to end. Waited an hour at the terminal for car to be collected and 1.5hours on arrival back at Heathrow for car to be brought back. When it was returned, it was not to the same drop off location it was a floor above. Phone either not answered, hung up on several times, given false arrival times and extremely rude staff with blatant lies given.
Would definitely not recommend in any way, avoid++ and go elsewhere. We Compare should cease trading with them immediately.

My brother booked parking on my behalf through EzyBooking, as he hasn't had a bad experience using them. The problem is, you aren't told which company you will be dealing with until after booking. Unfortunately I was given "Enigma Parking" who are a complete scam!
I, and my two elderly and disabled passengers waited over 2 hours for my car to arrive. After many, many attempts to phone them, they would simply hang up on me everytime I'd manage to get through to them.
When the car turned up, the milage was a few hundred miles above what it was when I had dropped it off, and the car was full of parking tickets for the Hilton hotel.
From what I can tell, they were using my car as a taxi service while I was away. That would explain the long wait, the milage difference, and the heaps of tickets in my car.
If you manage to get through to them over the phone, they will swear at you and hang up on you. Utterly rude and vulgar.
Please do yourself a favour, and stay away from these scammers! If I could post a review with zero stars, I would! 0/5