AKC Pet Insurance Avaliações 

1.092
•
O TrustScore é 2 de um total de 5

2,1

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

RUN!!! THEY DO NOT REIMBURSE!! Believe what others say… THIS IS A SCAM! If you have a dog that is older than 6 or 7 they will ONLY pay for accidents and wellness visits if you chose that option. I ca... Ver mais

Avaliado com 1 de um total de 5 estrelas

My 1 year old Havanese dog that we got from a breeder we noticed around her 1 year birthday that she was limping and pulling her right hind leg up. I took her to the vet and they X-rayed her. The diag... Ver mais

Avaliado com 1 de um total de 5 estrelas

Absolutely terrible company, do not use them! There are far better pet insurance companies out there that actually pay on claims versus deny every single one you put in. We were with them for 2 months... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Our little puppy has had a few casualties, so I’m really fortunate that I took a policy out. I have been treated like royalty, by this insurance company. I appreciate it!!! (I am a senior citizen... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Seguradora de Animais

Escrito pela empresa

PetPartners Inc., a licensed agency, administers pet insurance for the AKC Pet Insurance brand underwritten by Independence American Insurance Company. Customizable coverage allows you to create a pet insurance plan to meet your pet's individual needs without going over your budget. 1. Start by choosing from accident and illness coverage or accident only. 2. Further customize your plan by adding coverage for hereditary conditions, exams, final respects and wellness care. 3. Then choose your own deductible, coinsurance and annual limit to complete your unique plan! Get your free quote today - https://www.akcpetinsurance.com/enroll *Policyholders enjoy access to the 24/7 Vet Helpline. Call or chat with licensed veterinary professionals to get your pet health questions answered directly from your phone. Learn more - https://www.akcpetinsurance.com/24-7-vet-helpline *Policyholders can also manage pet health with the TailTrax app! Keep track of your pet's health records, access your pet insurance documents, submit a pet insurance claim, join the pet community in your neighborhood and much more! Learn more - https://www.akcpetinsurance.com/tailtrax


Informações de contato

2,1

Ruim

O TrustScore é 2 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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Não respondeu a avaliações negativas

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Todas as avaliações

(1.092)

12 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

I have multiple Dogs and I am very pleased with AKC pet insurance

I have multiple Dogs, Dachshunds insured by AKC one had multiple back surgeries and another was hospitalized. AKC reimbursed me for the back surgeries for one and reimbursed me for the hospitalization for the other. When buying insurance please pay attention to the additional riders; you may need to purchase more than one.

Overall a great experience.

4 de março de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

This pet insurance is a scam!!!!!

This pet insurance is a scam!!!!!! Don’t get it. I was paying extra for Illness then when I filed a claim I found out my dog wasn’t covered for Illness due to his age but it never said that in the policy. I called to cancel my policy and they never canceled it and was still charging me and won’t refund me my money.

11 de janeiro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The staff I spoke with were very…

The staff I spoke with were very knowledgeable. The answered all my questions and valued my concerns. This is the first time I had to ever purchase pet insurance and they walked me through the steps and all coverages. They were able to assist with adjusting my insurance policy without having any issues.

6 de fevereiro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

My first experience

My first experience. My dog was diagnosed with Alopecia. We had the hereditary insurance. They denied my claim saying it was a pre existing condition. Did not cover anything ever. Talked to the customer service agent. I said so you guys do anything you can to get out of a claim?? He said, Yes sir!

26 de janeiro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I'm new to the pet insurance world but…

I'm new to the pet insurance world but knew that it would be important for my little Frenchie to be covered. Sydney has been helpful on more than one occasion at answering my questions, helping me navigate the site, and generally being an all around kind human. This type of service helps build trust and will definitely keep us with AKC Pet Insurance.

19 de janeiro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent service by Jessica J. and Ashley D.

This the 3rd dog that I have had covered by this insurance. My recent experience with Jessica J. and Ashley D. is just one more example of the excellent service that they provide. I had many questions to ask about upgrading my policy to get the best coverage for my 2 year old female Doberman and they went above and beyond to assist me.

9 de janeiro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Chelsie Great representative

My name is Marcus and I am writing this review to thank Chelsie the representative that helped me with all the questions I need to be answered. She answer everything I needed to know and more, explaining every part of what my plan come with and things I should know even giving excellent recommendations on what the best plan and add on would be for me and my pet. Thank you Chelsie and keep up the good work.

19 de novembro de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

AKC Insurance - Poor

We are not happy. We received an email to Redeem for a complimentary office visit on a wellness exam. The claim was denied, and we went to one of the best Vets in our area. To me this is just bad business and very misleading. I would not trust these guys!

14 de novembro de 2022
Avaliação não solicitada
logotipo da AKC Pet Insurance

Resposta da AKC Pet Insurance

Thank you for your feedback. Although AKC Pet Insurance works closely with the American Kennel Club, we are separate companies. The offer to receive a complimentary office visit is provided by the AKC as part of the AKC Veterinary Network Certificate Program for new registrants and is not affiliated with AKC Pet Insurance. We recommend you reach out directly to the American Kennel Club to discuss how the certificate can be redeemed by your veterinarian.

Avaliado com 5 de um total de 5 estrelas

Call and Speak about the best policy for your pet

I just got off the phone with Ashley. She was so helpful in making me more comfortable with a customized policy within my budget for my 7yr old Basset Hound. For me, I purchased the Exam Plus and Congential/Heriditary add ons. I think it's important you understand what you are buying and don't just sign up on line without having a conversation. Pretty sure that would resolve negative reviews I see. I have a better understanding of coverage now and feel more secure in what I have purchased. Ashley was so helpful, honest and provided some feedback of what may be best for my hound. I am so glad I spoke to a live person which unlike most companies these days, you get right away!! Thank you Ashley for your help.

19 de outubro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

AKC Pet Insurance covered over $40,000…

AKC Pet Insurance covered over $40,000 in expenses for my Labrador Ben who had bilateral TPLOs (6 months apart) and had physical therapy for 2 years. They covered all of his treatments and therapies without question. I expected his premiums to increase dramatically but over the 6 years the premium went from $85 per month to just $103. Given how much they reimbursed that was so much less than I expected.

5 de outubro de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Canceled my policy as of today

Canceled my policy as of today. I originally got AKC pet insurance due to their name so I thought they would live up to their reputation ..as all other comments say good luck getting reimbursements with any claims. I submitted a claim for roughly $350. It was denied and I was told I will need to update my policy to a hereditary policy. It’s a bunch of bull crap and just another way of making another dollar off of policy holders. This wasn’t told to me when I purchased the policy, nor did I even have the option to do so. go figure!

19 de setembro de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I just canceled my policy with AKC pet insurance

I have a policy with AKC pet insurance for 6 years. I submitted my first claim ever, a few months ago. Reimbursement around 450 dollars. My premium jumped from 79 a month to 101 a month. I expected a slight increase, but not 22%. If it had been a massive claim, yeah, but it wasn't.

3 de setembro de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

DISAPPOINTED IN AKC, thought they were so much better!

Purchased a Platinum package from AKC which included 30 days of pet insurance. Go home, registered my pup and tried to activate my insurance to find out they no longer insure Canadians. Now stuck with a $2000 vet bill. Had i/we known the breeder would have put me under her insurance for that first 30 days. All I got was "Sorry", but yet they take the money and tell you insurance is included in that price".

19 de agosto de 2022
Avaliação não solicitada
logotipo da AKC Pet Insurance

Resposta da AKC Pet Insurance

Brenda, we’re sorry about your pup! While we wish we could help all pet owners, we have only offered policies to customers residing in the United States since we became the exclusive pet insurance partner of the American Kennel Club in 2003. As AKC Pet Insurance is a separate company from the AKC, we will work together to review how this can be communicated more effectively in their registration process.

Avaliado com 5 de um total de 5 estrelas

Great service!

Great service!! Submitted claim and it was paid resolved within 2 days.
Also, found phone reps very courteous and helpful.

6 de agosto de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Atrocious service and reimbursement

Atrocious service and reimbursement! The worst experience ever. Do not use AKC insurance. Four years of premium’s and only one claim approved with a meager $21.80 reimbursement. Waste of time and money.

1 de julho de 2022
Avaliação não solicitada
logotipo da AKC Pet Insurance

Resposta da AKC Pet Insurance

Jamey, we’re sorry to see that you were unhappy with your pet insurance experience. As we informed you by email on 9/29/21, 3 of the 8 claims you had submitted were for wellness items that are not eligible with the coverage you had chosen for your policy. We offered to add wellness coverage at your policy renewal if that was something you were interested in. On 3/18/20, we had let you know that one of the claims you had submitted was for a dog with a different breed and name than that of the one on your policy and thus ineligible. While the diagnostics and treatment for your other claims were eligible, the diagnostic and treatment charges were first applied to your annual $150 deductible you had chosen for your policy. As you did not meet your deductible in your first 2 policy terms, we were not able to provide reimbursement in either term. As you met your deductible in your most recent policy term, we were able to begin providing reimbursement on eligible items beginning with that claim where you received $21.80. We are sorry to see you leave our pet insurance family and wish you and your pet the best of health in the future. If you would like to discuss your concerns, please call 866-725-2747 and ask to speak with our customer care supervisor, Kaylagh

Avaliado com 1 de um total de 5 estrelas

After reviewing all the comments in…

After reviewing all the comments in here. I have one question. The claim denial happened on these due to injuries being caused by preexisting conditions. However on your page you claim to be “the only insurance plan that covers preexisting conditions?” Sounds suspicious!

19 de junho de 2022
Avaliação não solicitada
logotipo da AKC Pet Insurance

Resposta da AKC Pet Insurance

Nino, we’d be happy to provide some clarification. Here is what is listed in our sample Terms and Conditions: Pre-existing Condition means any Illness or Injury which occurred, reoccurred, existed or showed Symptoms, whether or not diagnosed by a Veterinarian, prior to the Pet Original Start Date, Coverage Period or during the Waiting Period. Pre- Existing Conditions are only eligible after three hundred and sixty‐five (365) days of continuous coverage and only for Treatment that occurs after the three hundred and sixty‐five (365) day Waiting Period.
Here's an example: Let’s say your dog’s policy began on 1/1/21, and they had shown symptoms of allergies before their policy began. During their first policy term, claims for their allergy treatment would not be eligible because it would be considered pre-existing. However, after you renew your policy for the following year, claims for your dog’s allergy treatments that have a date of service after 1/1/22 may be eligible.
We always recommend if you’re interested in our coverage to read our Sample Terms and Conditions on our website or to speak to a member of our Customer Care team at 1-866-725-2747 to confirm availability in your state. For even more of a breakdown of our pre-existing condition coverage, you can also read our blog “Are Pre-Existing Conditions Covered?” under the Pet Insurance category.

Avaliado com 1 de um total de 5 estrelas

This insurance is the biggest scam I’ve…

This insurance is the biggest scam I’ve ever experienced. I’ve paid ever month for almost a year & submitted 4 claims from my Vet only to have every single one of them being declined, immediately! All claims were “supposed” to be covered & not even a single one was reimbursed. Total & complete waste of almost $1,000.00 dollars, down the drain. Do not make the same mistake I did. Complete bait & switch!

21 de maio de 2022
Avaliação não solicitada

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