AKC Pet Insurance Avaliações 

1.092
•
O TrustScore é 2 de um total de 5

2,1

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

RUN!!! THEY DO NOT REIMBURSE!! Believe what others say… THIS IS A SCAM! If you have a dog that is older than 6 or 7 they will ONLY pay for accidents and wellness visits if you chose that option. I ca... Ver mais

Avaliado com 1 de um total de 5 estrelas

My 1 year old Havanese dog that we got from a breeder we noticed around her 1 year birthday that she was limping and pulling her right hind leg up. I took her to the vet and they X-rayed her. The diag... Ver mais

Avaliado com 1 de um total de 5 estrelas

Absolutely terrible company, do not use them! There are far better pet insurance companies out there that actually pay on claims versus deny every single one you put in. We were with them for 2 months... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Our little puppy has had a few casualties, so I’m really fortunate that I took a policy out. I have been treated like royalty, by this insurance company. I appreciate it!!! (I am a senior citizen... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Seguradora de Animais

Escrito pela empresa

PetPartners Inc., a licensed agency, administers pet insurance for the AKC Pet Insurance brand underwritten by Independence American Insurance Company. Customizable coverage allows you to create a pet insurance plan to meet your pet's individual needs without going over your budget. 1. Start by choosing from accident and illness coverage or accident only. 2. Further customize your plan by adding coverage for hereditary conditions, exams, final respects and wellness care. 3. Then choose your own deductible, coinsurance and annual limit to complete your unique plan! Get your free quote today - https://www.akcpetinsurance.com/enroll *Policyholders enjoy access to the 24/7 Vet Helpline. Call or chat with licensed veterinary professionals to get your pet health questions answered directly from your phone. Learn more - https://www.akcpetinsurance.com/24-7-vet-helpline *Policyholders can also manage pet health with the TailTrax app! Keep track of your pet's health records, access your pet insurance documents, submit a pet insurance claim, join the pet community in your neighborhood and much more! Learn more - https://www.akcpetinsurance.com/tailtrax


Informações de contato

2,1

Ruim

O TrustScore é 2 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

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Todas as avaliações

(1.092)

12 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Our 6 month old puppy swallowed part of…

Our 6 month old puppy swallowed part of a Nylabone and began to vomit throughout the day. An expensive trip to an emergency vet hospital followed. Our pup received an exam, x-rays, and medication and was fine within a couple of days. We filed a claim, which was easy to do, and received information about our coverage within days. Our insurance covered a large part of the expenses. Very happy with our insurance and their customer service.

21 de setembro de 2020
Avaliação não solicitada
logotipo da AKC Pet Insurance

Resposta da AKC Pet Insurance

Amy, we are so glad we were able to help when your puppy accidentally ate part of a Nylabone. We appreciate your great review and hope your puppy is feeling much better!

Avaliado com 5 de um total de 5 estrelas

Excellent coverage AND customer service!

Our little puppy has had a few casualties, so I’m really fortunate that I took a policy out. I have been treated like royalty, by this insurance company. I appreciate it!!! (I am a senior citizen who has less energy than this puppy definitely, but promised my husband he could get one, after our 20-year old house cat passed.)

28 de agosto de 2020
Avaliação não solicitada
logotipo da AKC Pet Insurance

Resposta da AKC Pet Insurance

Debi, thank you for the great review! We are so glad we've been able to help so that you and your husband can enjoy raising your new puppy without worrying over the cost of vet care. Enjoy your new family member!

Avaliado com 5 de um total de 5 estrelas

We recently adopted a pure bred…

We recently adopted a pure bred Mainecoon kitten. Bowdoin was microchipped when we got him. When we registered as the new owners we were given the opportunity to sign up for a 30 day pet insurance policy while we considered what type of insurance we wanted to select for his coverage. A couple of days ago we called to firm up our coverage. We were assisted on both occasions by an exceptional representative named Chelsea. Chelsea was very knowledgeable about all of the options available to us and the advantages/disadvantages of each. She was thorough, answered all of our questions (some twice because I'm not always quick on the uptake), very patient and has great people skills. Chelsea recommended a policy configuration that met both our budget and our coverage desires. All of our dealings with the company so far have been exceptional. There was no pressure to purchase, no comeons, nothing but facts that we needed and some we didn't even know to ask about. Thank you Chelsea. Now we hope we never have to use the insurance!

14 de agosto de 2020
Avaliação não solicitada
logotipo da AKC Pet Insurance

Resposta da AKC Pet Insurance

Bruce, thank you so much for your great review! We love hearing how our customer care team helps policyholders with their questions and we'll be sure to pass on your kind words to Chelsea. We also hope you never have to use the insurance but we're here in case you do. We hope you and your kitten are enjoying your new life together!

Avaliado com 5 de um total de 5 estrelas

Amazing Interaction...

My Bouvier is 15 months. I thought about getting pet insurance every time I went to the vet. I loaded up with brochures from a multitude of pet insurance providers, and did nothing until today. I called AKC and spoke with Michaela. She was, no doubt, what I had been waiting for! She was amazing. I asked her to advise me on the best options for a breed that is known for some possible issues. She knew her stuff, and walked me through the process with clarity, and a sense of humor. She mentioned things I hadn’t thought of but should have since I had owned Bouviers in the past. I ended up with coverage that will give me peace of mind regardless of what comes our way.

1 de agosto de 2020
Avaliação não solicitada
logotipo da AKC Pet Insurance

Resposta da AKC Pet Insurance

Barry, thank you for the great review! We are so glad Michaela was able to help you choose coverage to fit your dog's needs and give you peace of mind. We will pass on your kind words to our team!

Avaliado com 5 de um total de 5 estrelas

I wasn’t sure of what policy I should…

I wasn’t sure of what policy I should get and when I called Michaela was amazing! She was quite knowledgeable about the policies and advised me on things I wasn’t sure about. Glad I went with this policy and grateful for all the wonderful help I was given my Michaela!!

1 de agosto de 2020
Avaliação não solicitada
logotipo da AKC Pet Insurance

Resposta da AKC Pet Insurance

Caryn, thank you for your fantastic review! We are so glad Michaela was able to help you choose coverage and answer all of your pet insurance questions. We love hearing how our customer care team has helped pet owners protect their pet!

Avaliado com 5 de um total de 5 estrelas

Activating my pet insurance.

Wow! I spoke to Michaela a AKC pet insurance representative. Her people skills where extraordinary.
She was very pleasant and you could feel the love.
I felt very comfortable with her on the phone. She was so friendly oh my goodness. She’s a keeper!
Her essence can’t be measured nor calculated. Thanks for helping me Michaela activate my dogs.

21 de julho de 2020
Avaliação não solicitada
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Resposta da AKC Pet Insurance

Thank you for the great review Roy. We love hearing how our customer care team goes above and beyond for everyone who calls us!

Avaliado com 5 de um total de 5 estrelas

Excellence

My customer rep took time with myself and my wife to explain and answer any questions. Excellent service and knowledge.

20 de julho de 2020
Avaliação não solicitada
logotipo da AKC Pet Insurance

Resposta da AKC Pet Insurance

Adam, thank you for the great review!

Avaliado com 1 de um total de 5 estrelas

AKC's registration is misleading

AKC's registration is misleading. One of the first benefits that AKC mentions is 30 days of pet insurance. However, it isn't until you pay and finish your registration that they tell you that your state does not qualify. Very misleading! I called customer service to see if they can remedy this situation, and they were unable to. They say that my purchase is non-refundable. They acknowledged the frustration and misleading marketing, but they did nothing about it.

9 de julho de 2020
Avaliação não solicitada
logotipo da AKC Pet Insurance

Resposta da AKC Pet Insurance

Justin, we are sorry that you were unhappy with the AKC registration process, however this review platform is for AKC Pet Insurance, a separate company from the AKC. We believe that you contacted AKC customer service and not our company's customer care team and as we have no control over the handling of AKC registration, we unfortunately cannot assist you with your concerns.

Avaliado com 5 de um total de 5 estrelas

Outstanding customer service!!!

I am a new client with AKC and called with some general questions around my policy. I spoke to Michaela and she did an excellent job making sure I had what I needed. Absolutely outstanding customer service! Thank you Michaela!

15 de maio de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great Customer Service, Great Insurance

Your representative was terrific. She was so efficient and knowledgeable. She took the time to answer all my questions and more. I couldn't have asked for better service. Your representative saved me time and actually helped me get more coverage for my dog. Thank you for providing such great customer service.

11 de maio de 2020
Avaliação não solicitada
logotipo da AKC Pet Insurance

Resposta da AKC Pet Insurance

Thank you for the great review Sheryl! We are so pleased to hear that your conversation with our customer care agent was terrific and we'll pass on the kind words to our team!

Avaliado com 5 de um total de 5 estrelas

The representative Mikala was very…

The representative Mikala was very professional, knowledgeable and kind , appreciate the info that made it easy to sign -up....

George L.

4 de maio de 2020
Avaliação não solicitada
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Resposta da AKC Pet Insurance

George, we are so happy to hear that you had such a fantastic experience. We will pass on your kind words to the team.

Avaliado com 5 de um total de 5 estrelas

I've rarely experienced the excellent…

I've rarely experienced the excellent level of service I received from AKC Pet Insurance in my entire life!

1 de maio de 2020
Avaliação não solicitada
logotipo da AKC Pet Insurance

Resposta da AKC Pet Insurance

Paul, thank you for the kind words! We aim for the highest level of customer service and are so pleased to hear you feel we are meeting those expectations!

Avaliado com 5 de um total de 5 estrelas

Michaela provided exceptional customer…

Michaela provided exceptional customer service. She was informative, polite, and very personable! Best customer service I’ve ever had!

17 de abril de 2020
Avaliação não solicitada
logotipo da AKC Pet Insurance

Resposta da AKC Pet Insurance

Thank you for the fantastic review Shannon! We will pass on your kind words to Michaela! Best, AKC Pet Insurance

Avaliado com 1 de um total de 5 estrelas

go with someone else

We have made multiple requests to speak to a manager to get 3 issues resolved and NO one has called. From billing date issues, to refusal to pay for surgical procedures covered by the policy to no communication. We where warned and now I am writing reviews letting everyone know You don’t Want to use this company! Go with Figo or another company who cares.

7 de abril de 2020
Avaliação não solicitada
logotipo da AKC Pet Insurance

Resposta da AKC Pet Insurance

We are sorry that you are unhappy with your pet insurance experience. Our customer care supervisor, Adam, has attempted to reach you twice in the last week and would be more than happy to discuss your frustrations if you would please return his call. We never like to hear that a customer feels this way and we would like to help resolve your concerns. Best, AKC Pet Insurance

Avaliado com 1 de um total de 5 estrelas

I have paid over $1,100 per year for…

I have paid over $1,100 per year for pet insurance for my 2 AKC registered canines for 6 years. Recently I came home to my Rottweiler yelping in agony. After a trip to the emergency vet for initial assessment, we took him to his regular vet the following morning. He had prostitus and needed an emergency neutering to relieve the pressure. After filing my claim, AKC Pet Insurance reimbursed me $0.00!!!

$7,000 of insurance premiums got me exactly nothing from these criminals. DO NOT GIVE THEM A PENNY!! They do not actually provide insurance for your furry family members! They take your money and tell you to suck it when you have an emergency.

GET YOUR PET'S INSURANCE THRU A REAL INSURANCE PROVIDER.

In their reply they are exactly as helpful as you can expect from this horrific company. They mention that I didn't meet my $1,000 deductible. I submitted almost $1,300 in emergency veterinarian surgery receipts. They lied and paid zero dollars. USE A REAL INSURANCE COMPANY IF YOU CARE ABOUT YOUR PETS HEALTH!

31 de março de 2020
Avaliação não solicitada
logotipo da AKC Pet Insurance

Resposta da AKC Pet Insurance

Lou, we are sorry that you are unhappy with your pet insurance experience. After reviewing your claim it looks like there were several items that were eligible for reimbursement. We applied the eligible amount towards satisfying your $1,000 deductible, however since that had not yet been met we were unable to reimburse you directly. If you would like to speak with our customer care supervisor he would be more than happy to answer any questions or concerns you may have regarding your claim. He can be reached by calling 866-725-2747 and requesting Adam. We hope that your dog is recovering well and we are sorry for your frustration regarding your claim.

Avaliado com 5 de um total de 5 estrelas

Your pet deserves the best! Save time and money

Don’t even hesitate! Im one of those people that does extensive research on everything. All roads led me to Akc pet insurance. First comes price point , which akc was the most affordable. Out of over 20 pet insurance companies I reviewed Akc beat them by a long shot ,we’re talking over $50 in monthly savings some cases even more. Second comes their customer service, which are very knowledgeable people who answered all of my questions and concerns. I felt they had my pets best interest at heart. I filed a claim on their website which is super easy and sure enough no excuses an email stating how much I would be reimbursed and that my check is in the mail what more do you want from a company? They do what they say period.

28 de março de 2020
Avaliação não solicitada
logotipo da AKC Pet Insurance

Resposta da AKC Pet Insurance

Thank you for the fantastic review, Antonio! We love hearing that pet owners are doing their research when it comes to pet insurance and are proud that we are the company many are choosing to help protect their pet! Our team works hard to ensure policyholders have a great experience and I will share your great review with them. Best, AKC Pet Insurance

Avaliado com 5 de um total de 5 estrelas

No doubt about it

No doubt about it, AKC all the way. Never had a bad experience with them. Always had a check within a few weeks. If your asking me, I am telling you. Go with AKC you won't regret it.

27 de março de 2020
Avaliação não solicitada
logotipo da AKC Pet Insurance

Resposta da AKC Pet Insurance

Daniel, thank you for the great review! We are glad to hear that you've enjoyed our quick claim turnaround and appreciate you recommending us to others! Best, AKC Pet Insurance

Avaliado com 5 de um total de 5 estrelas

Handle my claim quickly

Handle my claim quickly

Very happy with your insurance

20 de março de 2020
Avaliação não solicitada
logotipo da AKC Pet Insurance

Resposta da AKC Pet Insurance

Thank you for your great review William! We are so pleased to hear that you've had a good experience with us.

Avaliado com 4 de um total de 5 estrelas

Would be five and is getting closer

We have been clients for seven-plus years. The claims response time is much better and went through a rough patch that may have been aggravated by our vet getting behind on paperwork. Well-documented processes (notices of notices) and equitable treatment for a little West Highland Terrier with a wide range of knee, stomach, and allergy issues.

7 de março de 2020
Avaliação não solicitada
logotipo da AKC Pet Insurance

Resposta da AKC Pet Insurance

Scott, we are pleased to hear that you've found our claims response time to be improved. We do find that the claims process can be slowed down if we need to get in touch with a busy veterinarian, however we also value making the customer experience great and have been adding features to ensure we are able to reimburse on eligible claims as quickly as possible! We look forward to making your experience even better than ever and turning that four-star review into a five! Best, AKC Pet Insurance

Avaliado com 5 de um total de 5 estrelas

I have had the most positive experience…

I have had the most positive experience with AKC Pet Insurance. I can call anytime to check my coverage and the people I've spoken to have always been exceptionally helpful and professional. My claims have always been acknowledged via e-mail and paid promptly upon acceptance. I cannot recommend them enough.

8 de fevereiro de 2020
Avaliação não solicitada
logotipo da AKC Pet Insurance

Resposta da AKC Pet Insurance

Thank you for the fantastic review Nicole! We appreciate you sharing your experience with us and are so happy to hear you've found our team to be helpful and prompt. Best, AKC Pet Insurance

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