Albert's Schloss Avaliações 24

O TrustScore é 3 de um total de 5

2,9

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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

Great atmosphere, very lively with excellent friendly and efficient staff in the heart of Liverpool's vibrant and now rather classy city centre. Afternoons are more sedate and relaxed - no music, more... Ver mais

Avaliado com 5 de um total de 5 estrelas

Was due at a gig next door (Albert Hall); and was in a rush to eat and have a drink, for a Wednesday night, it was packed at 18:30hrs! No table available, so I said I was very happy to eat at the b... Ver mais

Avaliado com 2 de um total de 5 estrelas

Went for a Bottomless Brunch, would not rush back anytime soon. The only good thing was the entertainment. The food was OK but nothing special. The drinks service was awful, we was having to chase... Ver mais

Avaliado com 3 de um total de 5 estrelas

My husband and I were there last night. We were having a lovely time. A absolutely beautiful young lady served us. I was upset to see her being bullied by a customer. This person was saying she hadn’t... Ver mais

Detalhes da empresa

  1. Bar
  2. Restaurante Alemão
  3. Restaurante

Escrito pela empresa

Explore Albert's Schloss, a Bavarian bier and pleasure palace serving up Europe's finest tankards of beer, delectable Alpine cuisine and showtime entertainment every night of the week.


Informações de contato

2,9

Bom

O TrustScore é 3 de um total de 5

24 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Avaliado com 5 de um total de 5 estrelas

The Birmingham branch of this brand is…

The Birmingham branch of this brand is well run, there was enough security staff for women to feel safe there and a very helpful young man called Keelan who worked hard and knew his job - there is a mix of ages, and everyone gels well and service at the bar is efficient.

13 de setembro de 2024
Avaliação não solicitada
logotipo da Albert's Schloss

Resposta da Albert's Schloss

Thank you for your feedback Rachel, I will make sure this gets passed over to our team. Toby

Avaliado com 1 de um total de 5 estrelas

Staff were dismissive of my asthma…

Staff were dismissive of my asthma symptoms so I had to leave early which ruined my evening. I normally love this venue but was very disappointed with my experience at Albert's Schloss (Bold Street Liverpool) last night. I came to see the live show and was really enjoying it until I noticed something aggravating my asthma symptoms. It turned out they were using dry ice which is a known asthma trigger and which meant I had to leave the bar to get my symptoms to calm down. Meanwhile my partner asked the stage manager to turn off the dry ice but she only said she would turn it down. I was outside for quite a while coughing and suffering and did not feel like I could go back in. While I was outside the stage manager went over to my partner and said it's only water vapour! Whether that's the case or not it triggered my asthma symptoms and the inconsiderate reaction of the staff really upset me. This level of indifference could lead to someone having much more serious symptoms like an asthma attack and I had to leave earlier than planned to avoid further worsening my symptoms which ruined what was supposed to be an evening of celebration. The atmosphere was already great until this point and there was no need for dry ice, but what really disappointed me was the dismissive and defensive reaction of the staff trying to say that I should not be reacting to a known asthma trigger! I used to love going to this venue but will not be returning.

5 de julho de 2024
Avaliação não solicitada
logotipo da Albert's Schloss

Resposta da Albert's Schloss

Hi Hol, Thank for the feedback and I send my sincerest apologies. I am aware we had spoke about this in further detail over email. I would encourage you to reach out to me if there is anything else we can do to help resolve this if you still feel unhappy with our outcome. Thank you, Toby

Avaliado com 1 de um total de 5 estrelas

Don’t ever try and work for them

Replied to an ad looking for tech staff for the new London outlet. Had a phone interview with Kevin the tech manager and was told all good. May 21sr got an email from him saying I’d get an availability schedule the next day so cleared my schedule for the week long soft launch and opening weeks. After that was silence. Ignored phone calls, emails and texts. Very rude, shoddy and unprofessional.

24 de junho de 2024
Avaliação não solicitada
logotipo da Albert's Schloss

Resposta da Albert's Schloss

Hi Phil, I am very sorry this has happened and this of course is not the intention or how we run our business, I would like to discuss this further with you and we can establish what has happened and make some progress so this doesn't happen in the future - my email is toby@wearemissionmars.com - Thank you.

Avaliado com 5 de um total de 5 estrelas

5* service, first class food

What an incredible experience. If you are lucky enough to have Reece as your host, you will definitely leave the establishment feeling like royalty. The restaurant itself is quirky, opulent and welcoming. The food is first class and the presentation is a work of art, right down to the green beans !. I had chicken cordon bleu which unfortunately struggled to finish because the portion size was very generous, accompanied by the gruyère croquettes which were sublime and the green beans of course which were fresh and subtle. Not bland like they can be. This restaurant is a must to visit, especially if you like German food of course and just as importantly, if you are lucky enough to have Reece as your host. Thank you so much ! (Next time I'll make room for pudding)

28 de maio de 2024
Avaliação não solicitada
logotipo da Albert's Schloss

Resposta da Albert's Schloss

Hi Rosemarie, thank you so much for your feedback, I will be passing this over to the team and Reece to share how much you enjoyed your visit. Hopefully we see you again soon. Thanks, Toby

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