I refused my order at customs, because I had to pay 15 euros for my order (which was 25 euros in all). This is no fault of Alice Bow, but of the fact that the UK is no longer in the EU. What I do bl... Ver mais
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Veja o que dizem as avaliações
Do not buy ftom this company . Ordered insoles beginning of July . Sent various emails and phone calls and seems like they give same excuse awaiting shipment . Endorse high heel insoles by using a hig... Ver mais
I placed an order many many weeks ago, as I heard nothing from them, though they took my money straight away, but have heard nothing further from them. I emailed several times cancelling my order and... Ver mais
We placed an order in late July 2017. Received a message that it was shipped on August 1st. So far, so good. But the order never arrived. Messages were exchanged letting them know, and on September... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Luxury women's insoles for high heels or flat shoes. Coloured Italian leather and premium padding. Made in London.
Informações de contato
Amhurst Terrace 17, E8 2BT, London, Reino Unido
- www.alicebow.com
2,0
Ruim
151 avaliações
Sem histórico recente de pedidos de avaliações
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Não respondeu a avaliações negativas
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Do not order ever
I am also waiting for my order, Received one answer saying my order was coming and now they have deleted my account. Have since sent more requests for a refund or my order to be filled but no response. Given the number of complaints, I think some sort of action should be taken against this company. I am travelling to London soon and plan to turn up at their office to get my money back. Also I am going to look into the equivalent of th Australian ACCC in the UK and see if they can be dealt with there for basically stealing from people. Also will get as much social media out there about this problem so they stop getting orders.
2 de março de 2018
Avaliação não solicitada
Resposta da Alice Bow
Dear Danielle,
Thank you for your feedback.
We apologise for poor communication.
We do not delete customer accounts, but some customers have reported difficulties logging in, so we will be investigating this.
We are a small team and have been dealing with a large volume of queries and orders in addition to some issues with shipping and tracking packages.
Unfortunately this has affected our customer service response times, but we’re implementing new systems in order to get back to quick fulfilment of orders and our usual levels of service.
We can see that you have now received an update regarding your order, and hope that the issue has been resolved to your satisfaction.
Apologies once again for the poor service and best wishes,
The Alice Bow Team
x
Horrid customer service. Don’t know about the product because I’ve never received it.
Same problem as everyone else reported.
I placed a $99 order in September, no reply to several very courteous status inquiries. Finally, in January, the credit card company credited my account in full because it could be verified that the order had never been filled. Never a peep from Alice Bow.
I thought perhaps something had just gone amiss with this particular order, so I tried again and placed another order over a month ago.
Once again, no affirmative communication but only in response to a status inquiry, I received an email (!) with tracking information. That was a week ago. However, there is nothing in Royal Mail or USPS with that tracking number.
Does this company actually produce anything? They certainly don’t ship anything. If they respond at all, it’s not with any creditable information.
To Alice Bow, please don’t post the stock non-answer you’ve already posted several times to similar complaints. It doesn’t answer and only proves the veracity of the complaints and makes you look even worse.
24 de fevereiro de 2018
Avaliação não solicitada
Resposta da Alice Bow
Dear Sofia,
Thank you for your feedback.
We apologise for the poor communication and disappointing experience you've had.
We are a small team and have been dealing with a large volume of queries and orders in addition to some issues with shipping and tracking packages.
Unfortunately this has affected our customer service response times, but we’re implementing new systems in order to get back to quick fulfilment of orders and our usual levels of service.
We’re also currently working with our shipping partner to improve the delivery times of our international orders, since we've found that some orders are taking longer than expected to arrive or that the tracking information isn't updated promptly.
We can see that the tracking information you received was valid, and that the package has now been delivered - we hope that the issue has been resolved to your satisfaction.
Apologies once again for the poor service and best wishes,
The Alice Bow Team
x
So I read this new story about how Kate Middleton...
So I read this new story about how Kate Middleton can stand on her feet for hours using these insoles. I wonder how the Duchess managed to get them shipped because this company promises that they will deliver but it never happens! Horrid customer service, lack of follow thru and just a scam to get your money. I finally added a comment on Instagram about how horrible their service is and magically they replied. You know the drill... we’ll ship, issue with tracking number, etc... I am betting I never hear back from them again or receive my product. I will persist and use every single social media avenue to let people know that they are a company NOT to buy from
12 de fevereiro de 2018
Avaliação não solicitada
Resposta da Alice Bow
Dear Karla,
Thank you for your feedback.
We apologise for the poor customer service and the frustrating experience you’ve had.
Some unfortunate issues related to shipping towards the end of last year resulted in a number of orders being undelivered or delayed. These issues are now being resolved, and we are working to get back to our usual high standards of quick dispatch and helpful, responsive customer service.
We can see that you have now received an update from us relating to your order, and hope that the issue has been resolved to your satisfaction.
Best wishes,
The Alice Bow Team
x
Buyer Beware! Lots of runaround but you don’t get the merchandise you paid for!
Same experience as everyone else, apparently. Ordered September 29, 2017. Charged that same day. Nothing delivered after 2 months. Inquired on November 24, and Chloe responded that they had shipped that day. Seemed suspicious but I had hope. Nothing arrived. Emailed at the end of December and the beginning of January. No response. I tweeted and suddenly Rachel, who said she founded the company, responded to my email and blamed having a new baby for me not getting my insoles, a tracking number (despite the website saying a tracking number is always provided for U.S. orders), or responses to my emails. She said she’d reship in a couple of days. Two weeks and several emails later...you guessed it, still no shipment and an excuse that all of USPS tracking has been down (yet I’ve had no problem tracking other packages via USPS in the last two weeks). This company is a total scam.
15 de janeiro de 2018
Avaliação não solicitada
Resposta da Alice Bow
Dear Kristen,
Thank you for your feedback.
We apologise for the poor customer service and the frustrating experience you’ve had.
We had some unexpected delays in dispatch and response to customer queries due to a large volume of orders being received in a short space of time.
Additionally,some unfortunate issues related to shipping towards the end of last year resulted in a number of orders being undelivered or delayed. These issues are now being resolved, and we are working to get back to our usual high standards of quick dispatch and helpful, responsive customer service.
We can see that you have now received a response relating to your order, and hope that the issue has been resolved to your satisfaction.
Best wishes,
The Alice Bow Team
x
Don't hold your breath waiting for your order!
I ordered 2 insoles in Oct, 2017. Sent an email every few weeks requesting status of my order. The owner finally responded to one of my emails on Jan 1, 2018 saying they would be changing their processes and that she would look into my order. That was last week and I haven't heard anything yet.
Do not order from this company!
9 de janeiro de 2018
Avaliação não solicitada
Resposta da Alice Bow
Dear Marilyn,
Thank you for your feedback.
Apologies for the lack of response to your enquiries.
We had some unexpected delays in dispatch and response to customer queries due to a large volume of orders being received in a short space of time.
Additionally, we had some unfortunate issues related to shipping towards the end of last year, with a number of orders being undelivered or delayed. These issues are now being resolved, and we are working to get back to our usual high standards of quick dispatch and helpful, responsive customer service.
We can see that you have now received a response relating to your order, and hope that the issue has been resolved to your satisfaction.
Best wishes,
The Alice Bow Team
x
I would if I could give zero stars
I would if I could give zero stars. Wish I had read this page prior to ordering from them. It’s non-existence customer service - ordered a month ago and not received anything (I live in UK) . Emailed two weeks ago and got a automated email allegedly my items were dispatched. 2 weeks on still not received anything. Emails are ignored completely. Disgusting customer service. I want my money back, this is a scam.
19 de dezembro de 2017
Avaliação não solicitada
Resposta da Alice Bow
Dear Charleen,
Thank you for your feedback.
We apologise for the poor customer service - we are a very small team and have been experiencing some delays in dispatch and response to customer queries due to a large volume of orders being received in a short space of time.
Additionally, we had some unfortunate issues related to shipping towards the end of last year, with a number of orders being undelivered or delayed. These issues are now being resolved, and we are working to get back to our usual high standards of quick dispatch and helpful, responsive customer service.
We can see that your order has now been refunded, and hope that the issue has been resolved to your satisfaction.
Apologies once again for the frustrating experience.
Best wishes,
The Alice Bow Team
x
My story is the same as the others…
My story is the same as the other reviews. I ordered September 25. My credit card was charged immediately. I called them two months later when I had received nothing from them! They said they were sorry for the delay but the product would be sent the next day. I got the email that they were sent but again, nothing has arrived! DO NOT GIVE THEM YOUR MONEY!!
4 de dezembro de 2017
Avaliação não solicitada
Resposta da Alice Bow
Dear Mara,
Thank you for your feedback.
We apologise for the frustrating delay in dispatching your order.
We are a very small team and have been experiencing some delays in dispatch and response to customer queries due to a large volume of orders being received in a short space of time.
Additionally, we had some unfortunate issues related to shipping towards the end of last year, with a number of orders being undelivered or delayed. These issues are now being resolved, and we are working to get back to our usual high standards of quick dispatch and helpful, responsive customer service.
We can see that your query has now been dealt with, and hope that the issue has been resolved to your satisfaction.
Best wishes,
The Alice Bow Team
x
I would like to give zero Stars
I would like to give zero Stars. It has been two months since I ordered them,at first could not get any response. Until I went on social media. Twitter finally got me an answer after one month and unanswered emails. It is now two months later and I still have not received the product. They did however deduct that from my credit card the very day I ordered. They sent me an e-mail that made it look like they had ship the order although it doesn't say that specifically, it just has a tracking number. The European equivalent of the Postal Service says it is not a valid number. Still trying
1 de dezembro de 2017
Avaliação não solicitada
Resposta da Alice Bow
Dear Jeannie,
Thank you for your feedback.
We apologise for the frustrating experience and lack of response to your messages.
We had some delays in dispatch and response to customer queries due to a large volume of orders being received in a short space of time.
Additionally, we had some unfortunate issues related to shipping towards the end of last year, with a number of orders being undelivered or delayed. These issues are now being resolved, and we are working to get back to our usual high standards of quick dispatch and helpful, responsive customer service.
We can see that you have now received a response relating to your order, and hope that the issue has been resolved to your satisfaction.
Apologies for the poor service and best wishes,
The Alice Bow Team
x
Avoid at all costs. Nonexistent customer service.
We placed an order in late July 2017. Received a message that it was shipped on August 1st. So far, so good. But the order never arrived. Messages were exchanged letting them know, and on September 15th someone named "Chloe" replied saying they were going to look into it. On September 18th they still hadn't located the parcel. We confirmed a new address for a new shipment. On October 31st, we sent another email, which still hasn't been replied on November 15th.
No refund was issued, no explanation given, no apology, nothing.
Avoid like the plague.
15 de novembro de 2017
Avaliação não solicitada
Resposta da Alice Bow
Dear Alexander,
Thank you for your feedback.
We apologise for the poor customer service and the frustrating experience you’ve had.
We had some unfortunate issues related to shipping towards the end of last year, with a number of orders being undelivered or delayed. These issues are now being resolved, and we are working to get back to our usual high standards of quick dispatch and helpful, responsive customer service.
We can see that you have now received a response relating to your order, and hope that the issue has been resolved to your satisfaction.
Best wishes,
The Alice Bow Team
x
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