alight Avaliações 258

A customer service representative assured me that I would have access to my FSA funds after switching accounts. I switched based upon this information and lost the funds I had saved. I reached back out and they did not take any accountability and did not care about the mistake they had made.

Please avoid using this company at all costs. Unfortunately Alight is my employers choice for retirement. I have been trying to complete a simple rollover since October. Despite repeated promises, they never send the distribution letter. That is all I need and they just can’t do it. The first check expired due to this, and now the second check is about to expire and still no letter. I have talked to numerous customer service reps and a supervisor and nothing works. It is unbelievable that they are still in business.

I am a retired flight attendant from America airlines. If I could give them a zero stars I would. I have a HRA they manage and every other time my husband sends in his pay stubs for medical premium reimbursement they deny it. We draw arrows to the dates stating this is a new paystub and it ends up being denied, stating "duplicate". I totally believe whoever is training these people must be incompetent. Other tan holding there hand when we call in and walking them through the paystub they don't get it. Oh yes, and when you call in you will be transferred 2 or 3 times and on the phone for one hour. Do not go with this company, horrible service and the only way we get results is to call AA and retiree rights services to get reimbursed. It's so bad AA is switching to fidelity in a couple of months. Thank God

Like so many others, I would give them a zero if I could. When I retired, my company gave me a small but important spending account to assist with medical expenses. The problem for me started in 2024. Last year was fine. My premiums changed so I attempted to change them in the website to make them accurate. Bottom line: I cant change them, I can't get a live person, the recording hangs up on me after several minutes. etc. etc. I've never experienced customer service this poor. My money is being held hostage. I'll be the first to join a class action lawsuit.

Been retired 13 months and nothing but problems! for 11 of the months they could not get their automated Retiree Health Reimbursement Account to work for my reimbursements. Finally, they got it fixed in November after multiple calls, escalated tickets, every month. Hours spent on hold, no call backs, etc.
Now in January, my company funded the annual RHRA amounts, but they don't show up in the Alight sight so my reimbursements were not processed as it shows my balance at $0.00.
Several calls, guarantees of call backs within 5 days and none of those has happened.
Worst company ever! I would give them zero stars if I could!
Most people don't have a choice as their companies negotiate these services. Please tell your employers that this company does not provide the services or customer care as advertised!

Worst customer service I have ever experienced! It is impossible to speak to someone who can help with the RRA program/YSA component. PLUS you get a 3 page document read to you while waiting on a hold. When you finally do get someone on the phone, you are transferred to a 2 - 3 hour wait time on hold. Or if you select the option to have a call back in the queue, no one ever calls back!

Horrible customer service the lord after changing my email I was locked out from transfer funds for 7 days then I had add my banking information another two days in which they lied and said it was no waiting period do not I repeat do not do business with them all they tell you is to download the app after I withdraw my fund’s in two days I’m done

The major Southern university system from which i retired, REQUIRES that i sign up with ALIGHT (since they bought from AON) if I am to get YSA reimbursement - my only retirement benefit. AON was a dream - smooth, superlative service. ALIGHT is a nightmare. Website perpetually wrong, never fixed, Reps just repeat the idiocy I see on the screen. Had a horrible experience getting them to not cancel my wife's YSA despite her having clear proof of medical enrollment THROUGH Alight. Now site says: "can't get info on your plan, but if u want, just keep ur current plan". Anthem Blue Cross? They HAVE Anthem Blue Cross same plan name listed below, but at different rate. So will the new plan keep her in ALIGHT? We have called twice. So hard to update? BBB needs to close ALIGHT down, the comments here seem unanimous

WORST CUSTOMER SERVICE EXPERIENCE OF MY LIFE!!! If they manage employee benefits for your employer, there is nothing you can do other than be prepared to follow up a lot. They can't meet commitments or resolve problems. If you are have a choice when signing up, for example, for medical insurance, DON'T sign up for an insurer that uses this company for administration. You'll be sorry.

Great place to call to listen to hold music for over an hour. They block access to HSA/FSA funds, block access to your account then make you call to only have you wait for what seems like an eternity.

Alight takes are of choosing my Advantage plan for company i retired from.
What a nightmare using the answering machine. They regurigate miles of stuff you will never remember to CYA and can follow along with fast enough. The agent helping me was supposed to be certified, whatever that means. The agent were very nice but didn't know any more about the plans than what the computer comparison showed. Had to put me on hold to ask about what the meaning of stuff in the plans.

The website for applying for reimbursement for spending account is like the rest of web sites. Takes a lot of screwing around to get it to work till you figure out all the tricks. Etc, Etc.

I have to work thru them because of my pension. They require you to fill out ALL INFORMATION BY PHONE. The exact form can be filled out online but they says NO. You have to spell out all your medications and health for them verbally! Very poor service on the phone! GO SOMEWHERE ELSE IF YOU CAN!

Completely over their heads when it comes to managing my company's 401K plan. I'm retired and trying to roll my funds over to my own rollover IRA at a highly reputable investment firm. The plan statements are inscrutable, the customer service reps know just about nothing (though they are at least pleasant), and the whole experience is excruciating. My financial advisor scratches his head when I describe the statements I get from them and the information that is NOT provided. This firm used to be a health and welfare benefits consulting practice. They were never investment managers. They have no business trying to play at being investment managers. I note that the head of Global Benefits for my former employer used to work at this company when it was Hewitt Associates, which perhaps explains a lot. What a disservice to all the hardworking employees and retirees to stick them with this poor excuse for savings plan support.

Worst company ever especially when it come to your YSA. They are useless when you need help. You send document after document and it is never enough. This is my money i put in the account but they act like i am a criminal for spending it at the doctors office.

I think in my situation I think that negative stars would be sufficient for the LACK of support they provided me. They DONT DESERVE THE 1 STAR THEY SUCK SO BAD!!!! I work for a very large corporation and have been relocated for work. This is costly for my employer due to the expenses they incur on my move. I opted to buy a house and took advantage of the ability to use some 401k money to smoothly transition. That was a wonderful thought but a far cry from reality. My initial call to inquire on the process and how much I could get they said my account wasn’t reflecting the correct amount as I am 100% vested, they were to contact IT and get that fixed and I could take whatever I wanted out the funds. I checked the screen periodically to see if the number for available funds changed, it did not so I had to call. I called and the next person told me I didn’t have funds available beyond the amount show on screen. I said double check because the lady before putting In a ticket to have it fixed. She said she was wrong that I could only have a fraction of the money for a home purchase. I called a few more times to see if that was correct but they had it noted in the system so each person just said the same thing. All of this started at the end of September with an anticipated closing date of 10/26/23, they were aware. After many rejections I accepted that I had to take the lesser amount, increasing my note but I’m already committed to the house and the move so I must do it. I did the hardship withdrawal and started the process. Let me reiterate everything is virtual, there is NO ONE PERSON who handles your request thru the complete process, nor do they tell you that the means of communication is their website, and you can only get their email you cannot respond to anything. Such a horrible process, so every day I had to call, to see why my documents were rejected. I sent the documents from the closing agent, I sent them from the realtor, from my mortgage company, I sent everything possible the entire month of October, I finally got a woman to hear my frustration last week as I am in tears, I have closing next week, I have movers next week and I still don’t have my money. I should have just called my lawyer and got her involved because they said they would escalate the request last Thursday, and as of today the following Wednesday I do not have my funds. I have closing scheduled for tomorrow, which I can no longer do because they bank holds the funds 24 hours before they are available. So, Alight has screwed me royally. My Son, my Mother, my two dogs and I are now in a house that is empty, with blow up mattresses and none of our things. My belongings are on a truck that has no timeframe on when to deliver because I cannot get them to tell me when the money comes. Yesterday when it was not in my account I made the call, for the record every single call takes no less than 30 mins, so my company thinks this is a good service, but it wastes so much of our time when we must talk to them. Anyway, yesterday I call, and she tells me that the payment is released, I asked what that means, she said there was nothing more they could do because the payment is released. So I called my bank since its release from their bank it cant be far must be in route to my bank. Chase bank has no record of it they show nothing…… so not in route and still don’t know what released means. I told her that there must be something they can do, have management call the fund and ask to expedite the payment, we do that all the time for suppliers, she continued to reiterate that there was nothing more she could do! Keeping in mind she is the one who initially put my request as expedited… such a disgusting mess these people are. This story needs to be told because I’m sure I’m not the only one, if they can’t fix their business we need to go somewhere else. It has been a full month of trying to get MY MONEY, and here i am 24 hours from closing and have to cancel, i am afraid to even try to reschedule, for when i dont even know. These people are horrible... HORRIBLE

State Farm retiree - customer service?? What a joke! Several months, umpteen phones, couple mailings of requested documents and still no YSA reimbursement approval. Never had a problem with previous company (Hewitt). Have been retired 16 years and all of a sudden I don't qualify??? What is that about? Started in May/June 2023 and still trying to resolve Sept. 2023

I wish I could give Zero stars. This company is impossible to deal with. They constantly put my card on hold for receipts they request MONTHS after the services have been paid. Then when I send the receipts in (clearly labels as Lab/Medical/Hospital services) they say they didn't receive the paperwork. It's not like I'm using the card at Walmart or for gas. It's my money and I continually cannot use it when needed. I have now opened a checking account with a debit card so at year end I can quit doing Flex Spending and just put it in a checking account so I can use it as needed. Unfortunately, I will be taxed to do it this way, but ALIGHT IS JUST THAT BAD!

I don't understand why large companies pay this place, they are the worst. Lawsuits aside, trying to get leave handled has been a nightmare every time and I've had to get HR VPs at my company involved. Even our HR and payroll wishes we handled leave in-house. If you are representing a company looking to hire Alight, please don't. I will ask if this company is used in future interviews and this will be a deal breaker if they are.

I think complaints should be filed to Employee Benefits Security Admin with the DOL…fyi

Beneficiary of State Farm 401k. They terminated contract with Alight this past month but I need a 2 year statement from Alight for court in one week. I have been calling nonstop, spending an hour in the phone sometimes. I have absolutely no clue why any employer would partner with this company. I have seen NOTHING like it. I think there is some pretty shady stuff going on honestly. I think the company needs to be deeply audited. If their customer service is so bad, how can anything else be good? Dozens of calls and 4 weeks later I still don’t have the 401 k statement ….and I go to court in a week regarding this pension. I have been nice, begged, cried, screamed to their customer service agents (if u can get past the India call center). I have worked in 401k admin, and I have never encountered anything like this. RUN. End your partnership. Withdraw your money. Complain to your employer. And please please let a higher authority audit this place. It’s sketchy.

I would give this company a negative review if I could. My dad retired back in 1994 from CMP. He is 89 yo in a memory center with dementia. He has wintered in Florida for the last 20 years. He has lived in numerous places since he and my mom divorced. I have been a detective trying to sort through his CMP retirement stuff. His Health Reimbursement Account has been especially challenging. My stepmom died 2 months ago. Her insurance premiums are not being charged since I notified her carrier of her death. However, the automatic deposits into their account for her health premiums ( which don't exist) continue to be approved. I am POA for my father. He has had 6 addresses in 6 years Since I don't know the address affiliated with his account, no one will help me. PEOPLE move!! I told them he was in a nursing home, but that doesn't seem to matter. They insist on my giving the the zip or address associated with his account in order to help me. ABSOLUTELY RIDICULOUS!!! Customer service is worse I've dealt with...Also, if I try to stop her auto reim ursements through managing your HRA account a glitch in the system pops up. Bottom line, a dead person is getting reimbursements approved. I've called numerous times and it continues to be an issue. UNBELIEVABLE..