All Clad Avaliações 

This company has serious problems. Purchased a 12" skillet and cover and promptly and unused, returned it for a refund. The original packaging was damaged, so I paid UPS $40 to safely package it. All-Clad denied the refund at first because they said they only received the cover. This turned out to be false. They then said that they were reducing the refund by 30% because it was not returned in their original packaging. When I pointed out the original packaging was damaged, they first said they would discuss it and then issued a refund minus 30%. It seemed clear to me that they did not want to refund their product. Would not purchase an All-Clad product again.

Fell for their deceitful marketing tactics. Iff you dont want to read on an think i am crazy and the company is the victim of some sort of review bomb ask yourself one question. What kind of company doesnt have a legit google page for reviews? Moving on the pan is absolute garbage and everything sticks. Cheap walmart pans out perform their $200 pan. Absolute waste of money, customer support in one over run sentence that the pan isnt meant to cook with and is a wall hanger. It stated not to to do anything cooking related or this could happen and is not their fault. I did call them out on it and snapped a screenshot, unfortunately as i snapped the screen shot they replied at the same time and bumped their insane message off the screen and i didnt realize that until now when trying to post the pic. And just now scrolling down i releaze i cant post a pic on here ayways. They also state on their website that they are in Pennsylvania which is where i live so i wanted to support a local business. However it shipped from New Jersey. Everything seams like this is an illegitimate company who operates on the complete opposite side of the spectrum from what they market. Again this begs the question how in the hell do you trust anything the say?

Bought a 3 qt saucier (3 ply) and got NO support from the beginning. Pan is obviously flawed. Very handle heavy to the point that it falls over on its handle with the slightest pressure (quite concerning actually). Immediately contacted All-Clad who said they couldnt help unless i send it back to them for evaluation. I had no box (housekeeper dumped it) so i asked them to just ship me a NEW pan, and I'll send the old one back in their proper box and packing. NOPE. They wanted my own packaging (risking damage) then wanted to hold on to the pan for up to 5 weeks, then MAYBE they would replace it. So I simply evoked their return policy......again, disappointing customer service. They wanted to charge me 35% plus shipping to return a FAULTY item. This wasn't just simply that i didn't like the feel or color of it......this was a dangerous item, so much so, they asked me SEVERAL time "DO NOT USE THE PAN". It seems like any manufacturer would want this pan OUT OF circulation as quick as possible, but saving a few$$ seems to be there priority.

I have notice a lot of one star reviews for this company. Mostly these are products. Mine is about their website. It is one of the worst designed ones I have ever seen. If you need to ask a question, you first have to select the proper drop downs. And you have to select them all. For example if you have a question about one of their electric appliances, you have to select the electric cookware and then the sub category. This drop down is empty so you cannot select and option, therefore you cannot submit a question. Solves the problem of having to answer questions or deal with issues.

Purchased an All-Clad G5 Saucier 2.5 Qt. for roughly $430, believing this was a premium product. After using the saucepan 5 times for tomato sauce, redwine sauce and cooking pasta theres now serious pitting going all the way through to the graphite layer on the inside bottom. Contacted All-Clad and got the answer that this is to be expected when using salt and acidic foods and isn't covered by warranty. A saucepan which can't handle salt and acidic foods? Seriously?
I'm now stuck with an inferior product that in no way reflects the high price tag. If you don't want to waste your hard-earned money, stay away from this company's cookware.

I bought 13 pc Nonstick Cookware Set / HA1 Hard Anodized - Packaging Damage directly from the company 10 months ago for home use, the surface of al the pans are scratched some already showing rust, I always use silicone spatula. The products are defective and not heat resistant. Do not buy my whole set is now fit to throw out after less than a years use !

Ordered on June 22 with promised 48h shipping, but instead got a 3-week corporate thriller: All-Clad shipped it to NJ, immediately recalled it back to their warehouse, accidentally routed my complaint emails to Sydney, Australia (thanks for the chat, Kelly!), and left me kettleless for 21 days until it finally arrived today — I literally forgot the taste of coffee, 2 stars only for the hilarious entertainment value!

I spent £379 on an all-clad pan with lifetime warranty. After 4 years of normal use (household, not a restaurant) and due care (ie hand washing) the non stick coating was peeling off so I tried to invoke the warranty and was told it doesn't cover the coating, only the pan itself. In hindsight the warranty is very misleading and I would not have paid £379 for a pan that lacks a warranty on its most delicate feature. Quite disappointing and I suggest others don’t make the same mistake and over-pay for this worthless warranty!

I was intending to purchase an all-clad pan but the website is so poorly done, I couldn’t even create an account. Little thing like the site letting you see immediately if your password and its confirmation match. No way to tell. That could be why you can’t complete account set/up. But if a company’s website is badly executed. Its products may be as well. Execs at allclad apparently are unaware of their website problems or just don’t care, so I’m buy the stainless steel pan for Made In or another top competitor

I wish zero was an option sadly.

All-Clad makes wonderful products, but their customer support is absolutely abysmal.

They shipped an expensive item to the wrong address, and there is clear photo evidence from UPS showing it was not delivered to my home. Despite this, I spent weeks trying to get the issue resolved with no progress.

When I finally reached a representative named Elena, the experience got even worse. She was completely unapologetic and unwilling to help. After weeks of waiting, I was told that I needed to deal with UPS myself and that All-Clad would not process a refund.

I explained that my work schedule does not allow me to take calls during the day and asked if they could handle the claim directly, which is standard for most retailers. She refused. That makes no sense given the clear proof that the package was misdelivered.

When I said I would dispute the charge with my credit card company if this wasn’t resolved, her response came across as threatening rather than helpful.

For a premium brand, this level of service is unacceptable. Great cookware, but if anything goes wrong, don’t expect support or accountability.

The All Clad Non-Stick frying pan was no longer non-stick. Submitted images as instructed by All Clad and they said based on images, the damage to non-stick surface was due to excessive heat which is not covered under their warranty policy. What? I used the frying pan for frying bacon and eggs just like I do with my Target bought frying pans and never had this problem! This company sells an overpriced item and does not honor its warranty. I would stay anyway from All Clad products!

I purchased an All-Clad 8qt Stainless Steel Multipot with insert Dec 30 2025. I noticed 4 rust spots on the inside of the pan after boiling plain water..This pan cost $159.00..I called the company was told to scrub it with BAR KEEPERS cleanser and the warranty does not cover rust. HAVE TOLD friends and family to avoid this company at all costs. Very disappointed,sorry to have wasted my money,I was under the impression your company was premier.

We have completed the evaluation of the images you provided. The saucepan shows sign of peeling due to tapping on the edge of the pan, which has compromised the nonstick and has started to peel. I called customer service and asked about the tapping with a wooden utensil. Their response was yes it can peel with tapping. How ridiculous this sounds no wonder they had a class action lawsuit for the “non stick coating “ peeling with dishwasher use now you apparently can’t use wooden utensils. Will never buy all clad again. Their warranty is a joke. So disappointed

Make them so the pot handles don’t burn your fingers off when picking up off the stove.
Terrible flaw for such an expensive item.,
dangerous as well .
DO NOT BUY !!!!!

I’m sharing this experience to help other buyers make informed decisions.

I placed an order for All-Clad cookware during a Christmas sale and received an order confirmation. I chose All-Clad specifically because of Mammavation’s recommendation regarding product safety. The order never arrived, and I did not receive any notification that there was a problem.

When I contacted customer service, I was told that if sale items are out of stock, the company cancels the order even if a confirmation has already been issued. In a later call, a manager gave a different explanation and stated the order had been flagged for fraud. When I asked for clarification and requested that the sale price be honored or escalated, I was told it would not be honored. No raincheck was offered.

Receiving conflicting explanations during Christmas was disappointing. When a company confirms a discounted order and later cancels it without notice, it can feel like a bait and switch.

I also reached out to Mammavation to share this experience but have not received a response.

Customer service integrity matters. If there is inconsistency in how sales are handled, it raises questions about overall transparency, including claims about materials and product safety.

Buyers may want to keep this in mind when making promotional purchases.

pan did not last even two years, customer service said "In a review of the cookware we were not able to find or determine a manufacturing-related origin or cause" to pictures I sent. I'm sure everyone gets this canned response. Do not waste any money on all clad, they do not last, and will absolutely NOT be covered by warranty if you have used them at all

Soon after purchase, the finish on our most-used pan began developing tiny bubbles under the surface, which slowly worsened over time. It took months from my first attempt to contact customer service to finally receiving a replacement. Despite clear photos and detailed descriptions, the (kind and knowledgeable) representative initially said it was not a manufacturing defect — which was incorrect. We eventually sent the pan in, then heard nothing for a long stretch. Both my husband and I had to follow up multiple times before anything happened. A replacement pan finally arrived with no explanation or correspondence, and it doesn’t even match our original set. Very disappointing experience for a premium brand.

I am mystified by the positive reviews for both the company & product. I purchased an 8 & 10" fry pan set online from their website. It took over 2 weeks to arrive when if I'd ordered the SAME set from Amazon, I would have received the product overnight! Calling customer service was yet another frustrating experience...the standard excuse of : "things take longer with the holidays..etc. etc."(Same price). Once received the set is about half the weight of the Calphalon Elite series set I needed to replace (sadly they don't manufacture the line anymore & currently no replacement line). Handle is skimpy & pan bottom rather poorly finished. No wonder China has us beat?!! As long as any company simply doesn't care-giving pro-forma responses instead of quality service & products...Suffice to say I am incredibly unhappy with the product & my experience with All-Clad. .

TERRIBLE CUSTOMER SERVICE, don’t expect their items to ship anywhere near on time and there’s no way to cancel on the site after an hour even if it’s 100% their issue. Will be returning as soon as items get here, not supporting a company like this

All Clad cannot fulfill orders in a timely manner at all. When you finally resort to contact customer service by phone, the answer will be "I don't know what to tell you. We've done everyting we can on our end. I guess UPS hasn't picked it up from the warehouse".