Waited for 3 hours to get a transfer to Verbier, the driver didn't arrive for an 8.15pm transfer. Extremely unpleasant telephone experience with the operator . Driver did show up at 10.00pm af... Ver mais
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Veja o que dizem as avaliações
A terrible experience! Do not use this company! They promise transfer within an hour, but we were asked to wait for a plane that arrived two hours after our flight and then would have had to wait at l... Ver mais
A empresa respondeu
I'm a regular Verbier as I have a freind with a chalet there who invites me for Christmas most years (thanks Jeff), and they recommended we go on the Alpinexpress. The service is simple, effective an... Ver mais
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Great service! Quick, friendly, efficient, comfy bus, can’t fault it! The chap was waiting right in front of arrivals so really easy to find. Had a few minutes to wait for other bus passengers to get... Ver mais
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Detalhes da empresa
Escrito pela empresa
AlpineXpress is your gateway to luxurious Swiss alpine adventures with our seamless Swiss airport transfers. We take pride in our roots as the pioneering and largest provider of Swiss luxury transfers in picturesque Verbier, bringing this wealth of experience to destinations including Zermatt, Crans-Montana, and across the Swiss Alps. Whether you’re travelling from Geneva or Zurich, our private transfers combine comfort, safety, and exceptional service. Since 2002, AlpineXpress has set the standard for reliability and refinement, earning the trust of our clients who choose us time and again.
Informações de contato
Le Bivouac, Rte de Verbier Station 45, 1936, Verbier, Suíça
- +41 27 771 96 00
- bookings@alpinexpress.com
- www.alpinexpress.com
2,8
Bom
38 avaliações
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Waited for 3 hours to get a transfer to…
Waited for 3 hours to get a transfer to Verbier, the driver didn't arrive for an 8.15pm transfer. Extremely unpleasant telephone experience with the operator . Driver did show up at 10.00pm after 2 remaining passengers got off their delayed flight.
Should have know better for the return experience, but was delayed from 12.00 (as per their email) to 2.00pm without any further communication. Another telephone conversation with their transport operator and did get transfer mover till 1.00pm.
Would never use again - take the train!
26 de março de 2023
Avaliação não solicitada
Resposta da AlpineXpress
Thank you for your feedback. We're genuinely sorry for the disruption to your holiday plans. We recognise the stress caused by last-minute shared transfer changes and have since removed this service entirely. This shift allows us to deliver the punctual and reliable experience our clients expect. AlpineXpress is now also under new ownership and management. Please contact our team so we can resolve this issue with you directly.
A terrible experience
A terrible experience! Do not use this company! They promise transfer within an hour, but we were asked to wait for a plane that arrived two hours after our flight and then would have had to wait at least another 40 minutes before leaving. We had to take alternative transport and were refused a refund by AlpineXpress. Really bad service and inflexible and rude customer service. Use another company!
16 de março de 2023
Avaliação não solicitada
Resposta da AlpineXpress
Thank you for your feedback. We're genuinely sorry for the disruption to your holiday plans. We recognise the stress caused by last-minute shared transfer changes and have since removed this service entirely. This shift allows us to deliver the punctual and reliable experience our clients expect. AlpineXpress is now also under new ownership and management. Please contact our team so we can resolve this issue with you directly.
High level of service-mindedness
Thank you very much for the kind hospitality provided by you on the phone and your Transfer Busdriver. I had such a lovely experience with you, making my stay pleasant and memorable.
7 de dezembro de 2022
Avaliação não solicitada
Do not use. Extremely disappointed with every part…
Extremely disappointed with every part of the service.
After being told the airport wait would be 1 hour we were made to wait over 2.5 hours.
Terrible communication. Made us pay through them for a £30 for a taxi which never showered up and haven't got a refund.
Emailed to complain and never heard back.
5 de abril de 2022
Avaliação não solicitada
Resposta da AlpineXpress
Thank you for your feedback. We're genuinely sorry for the disruption to your holiday plans. We recognise the stress caused by last-minute shared transfer changes and have since removed this service entirely. This shift allows us to deliver the punctual and reliable experience our clients expect. AlpineXpress is now also under new ownership and management. Please contact our team so we can resolve this issue with you directly.
Disastrous transfer
Poor communication, information and service. Rude staff and serious disinformation. Before buying tickets I specifically asked if it would depart at the announced time and they confirmed it would. As we are travelling with children departing the announched time was crucial. The same day they delayed the transfer with 30 minutes without announcing it. We had to call them to find out as we were standing in the cold, with children waiting. This is the first and last time we travel with Alpine Express. If we’d known how they operate we would have taken the train.
29 de março de 2022
Avaliação não solicitada
Resposta da AlpineXpress
Thank you for your feedback. We're genuinely sorry for the disruption to your holiday plans. We recognise the stress caused by last-minute shared transfer changes and have since removed this service entirely. This shift allows us to deliver the punctual and reliable experience our clients expect. AlpineXpress is now also under new ownership and management. Please contact our team so we can resolve this issue with you directly.
Abandoned by ALPINE EXPRESS
Made the booking with Alpine express, paid in full in advance.
Upon arrival in Geneva at 16:40, I receive an email
"We wanted to let you know that you will likely have a longer wait than usual at the airport today as the bus will not leave until around 21h30. We imagine you would prefer to make alternative arrangements to travel by train (schedule can be found at swiss rail or via AlpyBus who have a desk at the airport). "
They did offer to credit my account with my money, however I have requested a refund on two occasions now as I feel they failed to provide the service and are unreliable and they are still refusing to refund.
I had to make alternative arrangements with ALPYBUS - who were amazingly helpful and I would thoroughly recommend using ALPYBUS.
This is only one experience and appreciate that things can go wrong, but feel they could have done more to help. I dont think it would have been unreasonable for them to contact ALPYBUS and made the booking for me using the money I had already paid them.
Of course I could have taken the train as they also informed me, however if had wanted to do that then why would I have booked a transfer with them.
28 de março de 2022
Avaliação não solicitada
Very poor service
Very poor service, unreliable and unprofessional. They sell something they cannot provide. Booked transfer according to our arrival time at Geneva. Nobody was waiting and they don’t even have a manned desk (unlike all the other agents). I contacted Alpine Express after waiting for 35 minutes in the arrival hall, and a gentleman called Roger told me to wait for the next transfer which was 4 hours and 30 minutes later. Utterly ridiculous to expect me and 2 children to wait for over 4 hours at the airport.
Strongly discourage anyone from booking a transfer with Alpine Express.
13 de fevereiro de 2022
Avaliação não solicitada
Resposta da AlpineXpress
Thank you for your feedback. We're genuinely sorry for the disruption to your holiday plans. We recognise the stress caused by last-minute shared transfer changes and have since removed this service entirely. This shift allows us to deliver the punctual and reliable experience our clients expect. AlpineXpress is now also under new ownership and management. Please contact our team so we can resolve this issue with you directly.
Flexible and very friendly transport service
Due to covid my flight changed (there was no personnel on the flight) and I arrived 7 hours earlier than planned. Alpine Express went out of their way to accommodate us and arranged a new driver to bring us to Verbier. We only had to wait 10 minutes and could still ski in the afternoon. The driver was very friendly. We had the van to ourselves. I highly recommend this company
2 de janeiro de 2022
Avaliação não solicitada
Easy to book on line
Easy to book on line. Ovi was at Le Chable to meet train, pleasant drive up to hotel in Verbier He was very polite. The return to Le Chable was the same. Ovi arrived in good time to get us to train. It took the hassle out of getting to and from Le Chable to Vervier and back
20 de novembro de 2021
Avaliação não solicitada
Great service
Very happy with my experience with this company. I had the opportunity to use them a few times.
It's always easy to book, all the drivers are nice, helpful and punctual, and the cars are clean and comfortable. I do recommend.
17 de novembro de 2021
Avaliação não solicitada
Excellent service.
13 de novembro de 2021
Avaliação não solicitada
Resposta da AlpineXpress
Thank you, Tami, for taking the time to review our Shared Transfer service from Geneva Airport to Verbier. We strive to make every journey with Alpinexpress relaxing, convenient, and quick, so we are very happy to hear your experiences with Alpinexpress were "excellent". Thank you for the high praise and we look forward to welcoming you on the bus to Verbier again very soon.
Best way to get to Verbier!
Great service! Quick, friendly, efficient, comfy bus, can’t fault it! The chap was waiting right in front of arrivals so really easy to find. Had a few minutes to wait for other bus passengers to get through so I went to grab a few things and the driver picked us up when everyone was ready. The bus seemed pretty new, was comfy and warm. The trip to Verbier took barely two hours and the driver knew the area and the roads really well, very reassuring going up the mountain! I appreciated all the tips about skiing around Verbier too, it made the trip feel much more personal.
20 de dezembro de 2020
Avaliação não solicitada
Resposta da AlpineXpress
Thank you, Tim, for traveling with Alpinexpress from Geneva Airport to Verbier and for taking the time to share you experience on our Shared Transfers service. Our drivers work very hard to assure a professional, safe, and friendly experience for our passengers, so we are pleased you appreciated this. We hope you enjoyed your ski holiday in Verbier and look forward to welcoming you back to the resort very soon.
Resposta da AlpineXpress
Thank you, Val, for traveling with Alpinexpress and for sharing your experience. We carefully recruit our driving and office team to assure that our Shared Transfers from Geneva Airport to Verbier run on-time, efficiently, and safely every time. So I am very pleased to hear that you had a "great" trip with Alpinexpress. Please come back to Verbier again soon, so we may welcome you on our Shared Transfer service. Thank you for your time and review.
Fantastic reliable great customer…
Fantastic reliable great customer experience ! By Donna G
23 de julho de 2020
Avaliação não solicitada
Resposta da AlpineXpress
Thank you, Donna, for the thoughtful review. I am so pleased to hear you had a great experience with the Alpinexpress Shared Transfer service from Geneva Airport. Our staff & drivers work incredibly hard to make every guest transfer, well simply great. We look forward to welcoming you back to Verbier on a transfer this winter. A binetôt!
Resposta da AlpineXpress
Thank you, Alan, for your 5-star review of your Shared Transfer from Geneva Airport to Verbier. It is with great pleasure that our team bring visitors to Verbier each winter in great style and at great value. We look forward to seeing you on a transfer to Verbier again this winter. Merci!
Excellent service, great price
When I have used AlpineXpress they have been excellent - just wish they did more destinations from Geneva!
23 de julho de 2020
Avaliação não solicitada
Resposta da AlpineXpress
Thank you, Adam, for being a repeat traveler with Alpinexpress to Verbier. The team strive to make every Shared Transfer trip with Alpinexpress excellent, so they will be very pleased to see your review. While our renown Shared Transfers operate exclusively between Geneva Airport & Verbier, we are pleased to offer bespoke Private Transfer services anywhere in the Alps. We look forward to driving you again this winter and thank you again for your kind review.
Great service
Great service - everything worked v smoothly, very experienced & safe driver - would recommend wholeheartedly
23 de julho de 2020
Avaliação não solicitada
Resposta da AlpineXpress
Thank you, Mr. French, for your generous recommendation of the Alpinexpress Shared Transfer service from Geneva Airport to Verbier. We endeavour to make the start & end of each holiday to Verbier seamless, friendly, professional, and relaxing. Thank you for the feedback - the team will be very pleased to hear their hard work shows. We look forward to having you on a transfer bus again soon. Merci!
Great service
23 de julho de 2020
Avaliação não solicitada
Resposta da AlpineXpress
Thank you, Mr. Hodanov, for your 5-star review and kind words. We understand that travel can be stressful, so we make every effort to assure that the transfer with Alpinexpress if friendly, comfortable and professional. I am pleased to here that the result is the "great service" we strive for. Thank you for traveling on our Shared Transfer between Geneva & Verbier and we hope to see you back on a transfer to Verbier this winter! Merci.
Perfect service!
23 de julho de 2020
Avaliação não solicitada
Resposta da AlpineXpress
Thank you for your kind review of the Alpinexpress Shared Transfer Service between Geneva and Verbier. I am so pleased to hear your transfer was "perfect". We strive to have the perfect combination of professional & friendly drivers, the newest minivans, and great service. Thank you for the feedback and please come back to Verbier soon on one of our transfers. Merci!
Resposta da AlpineXpress
Thank you, DJ, for traveling with Alpinexpress and for your kind recommendation. Our long-tenure team of experienced drivers and office staff are dedicated to assure that every trip with Alpinexpress is comfortable, on-time, and friendly. I am so please to hear that you enjoyed this top-flight service on your recent travel with us. We look forward to driving you again next time you visit Verbier. Спасибо.
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