Alpro UKAvaliações 

102
O TrustScore é 4.5 de um total de 5

4,3

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Gros coup de cœur pour les protéines végétales Alpro 😍 Je les ai testées dans le cadre d’un rééquilibrage alimentaire, un peu « par obligation » au départ… et honnêtement, je ne m’attendai... Ver mais

Avaliado com 5 de um total de 5 estrelas

I emailed Alpro after several failed attempts phoning their Customer Helpline. Blanka responded in a professional and timely manner. I have T2 Diabetes which I manage through diet. My Diabetes Nu... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Absolutely love the Alpro plant protein yogurts (200g pots) Its Soya based, has live cultures, high in protein and also contains B12 and vit D. On the rare occasion when I dont eat the whole pot... Ver mais

Avaliado com 1 de um total de 5 estrelas

The Barista range all have such nasty inflammatory ingredients. Gums, stabilisers, additives when there are better brands like Plenish and Rude Health, which provide clean ingredients. For example Ru... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Fabricante de Alimentos

Escrito pela empresa

40 years of leading the food revolution, making plant-based a positive choice for the planet and its people. Here’s to the plant-based future with even more irresistibly tasty foods!


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

102 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,3

Todas as avaliações

(102)

7 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Vegans beware!

Quoting from Google : "What is wrong with Alpro?
Perhaps one of the most infamous examples of an unethical vegan milk is Alpro. Alpro is owned by Danone, who openly admit to and condone in vivo testing (animal testing). Vegans and those opposed to animal cruelty should avoid indirectly supporting the unethical activity of parent companies such as Danone."

13 de dezembro de 2024
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Horrible lids

Love the milk itself; the taste, flavour and texture are to me very nice. It compliments cereals (All bran and porridge) very well.

However; I am not a fan of the new all in one, click top/lids, they are awful. I get that the change is to meet EU regs regarding non detachable lids/tops, but these are so hard to open now, and when you do manage it, you end up spilling the contents. I even broke a nail trying to prize open a lid, I kid you not.

So although I like the product, I'm keeping an eye out for an alternative as the lids make opening a new bottle a drama each time, Shame!

20 de novembro de 2024
Avaliação não solicitada
logotipo da Alpro UK

Resposta da Alpro UK

Good evening Mojo,

Thank you for taking the time to leave this review. We're really very sorry to hear of your disappointment and will ensure that your comments are passed across to our team. We do appreciate all customer feedback received and please be assured that we take this onboard.

Please don't hesitate to get back in touch with us, if we can assist with anything further.

Best wishes, Team Alpro 💚

Avaliado com 5 de um total de 5 estrelas

Leroy Brown was fantastic

Leroy Brown was fantastic, he really took the time to help me & he’s not only efficient but prompt. Thank you Leroy!

18 de outubro de 2024
Avaliação não solicitada
logotipo da Alpro UK

Resposta da Alpro UK

Good evening Katie,

We are delighted to hear you received fantastic service from Leroy. We will share your wonderful review with him.

It is really appreciated that you took the time to leave this 5* review.

Best wishes, Team Alpro UK

Avaliado com 5 de um total de 5 estrelas

Joe at Customer service was very…

Joe at Customer service was very helpful and at time of writing hopefully everything will be now resolved.

7 de outubro de 2024
Avaliação não solicitada
logotipo da Alpro UK

Resposta da Alpro UK

Good afternoon,

Thank you for taking the time to leave us this review. We really appreciate it and are delighted to hear that Joe was able to assist you.

Best wishes, Team Alpro UK.

Avaliado com 1 de um total de 5 estrelas

why did i gain weight from this milk

why did i gain weight from this milk? i only drink it in the morning with coffee. my butt became African and i got a belly. what is in this product? how can i be sure that there is no sugar or dried milk? so that the products in the emirates hide the composition and there is no certainty what the products are made of.

30 de setembro de 2024
Avaliação não solicitada
logotipo da Alpro UK

Resposta da Alpro UK

Hello,

Thank you for taking the time to leave us this feedback. We really do appreciate all feedback and will pass this on to the relevant team.

Best wishes, Team Alpro UK.

Avaliado com 5 de um total de 5 estrelas

good sevice...

good sevice....

5 de setembro de 2024
Avaliação não solicitada
logotipo da Alpro UK

Resposta da Alpro UK

Good afternoon.

Thanks for taking the time to send this 5* review! Please don't hesitate to get back in touch if we can help with anything further.

Kind wishes, Team Alpro.

Avaliado com 5 de um total de 5 estrelas

The new al pro protein dairy yoghurt is…

The new al pro protein dairy yoghurt is amazing!!! Thank you so much for making a product so good!

11 de setembro de 2024
Avaliação não solicitada
logotipo da Alpro UK

Resposta da Alpro UK

Good afternoon Becca.

Thank you for taking the time to leave this lovely review. We're so pleased that you're loving this product!

Please don't hesitate to get back in contact, if we can assist with anything further, we're available 7 days a week.

Best wishes, Team Alpro.

Avaliado com 1 de um total de 5 estrelas

The Barista range all have such nasty…

The Barista range all have such nasty inflammatory ingredients. Gums, stabilisers, additives when there are better brands like Plenish and Rude Health, which provide clean ingredients. For example Rude Health Ultimate Almond is 3 ingredients and super white in colour and rich in flavour- amazing!
Why also put apple extract in Soya? It tastes weird, rancid and left an aftertaste ALONG with the nasty ingredients. Need to keep up to date with other competitors!!!

31 de agosto de 2024
Avaliação não solicitada
logotipo da Alpro UK

Resposta da Alpro UK

Hello Katie,

Thank you for taking the time to leave us this feedback. We really do appreciate all feedback and will pass this on to the relevant team.

Best wishes, Team Alpro UK

Avaliado com 4 de um total de 5 estrelas

Great Customer Service.

I had a query about the ingredients of the products and the reply was speedy, informative and supportive. Thankyou so much. Lovely yogurt too!

9 de agosto de 2024
Avaliação não solicitada
logotipo da Alpro UK

Resposta da Alpro UK

Hello,

Thank you for taking the time to leave us this review. We really appreciate it.

Best wishes, Team Alpro UK

Avaliado com 2 de um total de 5 estrelas

Poor customer service

Update. Just as I posted this review a letter arrived in the post today with a full explanation of what might have happened. So thank you to Alpro for that.

Must say customer service not up to scratch. I first sent a complaint about a sour carton on almond no sugar long life milk on 19 June 2024. Sent photos , bar code and date of expiry. For some reason this simple complaint has turned into a farce and despite promises of a letter in the post , nothing has arrived as of today.

22 de julho de 2024
Avaliação não solicitada
logotipo da Alpro UK

Resposta da Alpro UK

Good afternoon Dawn. Thank you for leaving this review.

We're so sorry there was a delay in the response to your complaint. You're feedback will be relayed to our customer service team.

Best wishes, Team Alpro

Avaliado com 5 de um total de 5 estrelas

Shanisha at Alpro went above and beyond…

Shanisha at Alpro went above and beyond with assisting with clarifying unlisted ingredients (Natural Flavourings) on Alpro product listings. Thank you.

17 de julho de 2024
Avaliação não solicitada
logotipo da Alpro UK

Resposta da Alpro UK

Good afternoon Michelle. We are so happy to hear that Shanisha assisted with your enquiry so well. We will be sure to pass on your lovely comments to her.

It is really appreciated that you took the time to leave this 5* review.

Best wishes, Team Alpro

Avaliado com 5 de um total de 5 estrelas

Alpro can clearly explain the ingredients in their products

I use the Alpro oat milk and was confused about the difference between the original, no added sugar version and the no sugar version. I received a speedy, informative and clear explanation. Excellent customer service.

12 de julho de 2024
Avaliação não solicitada
logotipo da Alpro UK

Resposta da Alpro UK

Good afternoon Deidre. Thank you so much for taking the time to leave this wonderful 5* review, we really appreciate it. We're glad to help where we can.

Have a lovely weekend.

Best wishes, Team Alpro 🌱 💚

Avaliado com 5 de um total de 5 estrelas

Alpro newsletter by email

My husband and I would like a more plant based diet so we wanted to be kept up to date with Alpro products. As we don't do social media, Shanisha replied to my email and now I'm signed up to their newsletter by email! Thank you Shanisha for being so helpful :-)

22 de junho de 2024
Avaliação não solicitada
logotipo da Alpro UK

Resposta da Alpro UK

Good afternoon. Thanks for taking the time to send this 5* review!

We're so glad Shanisha was of great assistance to you. We will be sure to pass on your lovely comments to her.

Kind wishes, the Alpro UK team.

Avaliado com 5 de um total de 5 estrelas

The best

Lucy took the time with me, explaining where to hunt down the best deal for the product,

I have two children under 2 and rely very heavily on the alpro oat milk 1-3 years growing up milk, as they both have allergies

Lucy gave a really personal touch and was so helpful,
Great product, great set of staff

Thank you lucy x

23 de junho de 2024
Avaliação não solicitada
logotipo da Alpro UK

Resposta da Alpro UK

Good afternoon.

Thanks for taking the time to leave this lovely review. We're so pleased to hear that Lucy was able to help and we'll pass your kind words on to her.

Please don't hesitate to get back in contact, if we can assist with anything further, we're available 7 days a week.

Best wishes, Team Alpro.

Avaliado com 5 de um total de 5 estrelas

Alpro Barista milks 👌👌🥰

Alpro Barista milks are absolutely perfect!! They foam well both hot & cold, and taste AMAZING!! I use them all the time and post the drinks I make on my Instagram, @thedirtygrinder_ Thank youuuu xx

20 de junho de 2024
Avaliação não solicitada
logotipo da Alpro UK

Resposta da Alpro UK

Thanks for taking the time to write this fabulous 5* review Nathan! It's really appreciated. It's great that you enjoy our products so much.

Keep posting your amazing creations on Instagram, we love to see them.

Best wishes, the Alpro Barista team.

Avaliado com 5 de um total de 5 estrelas

Very responsive to query

I messaged Alpro uk to make an enquiry and just to let them know how much i enjoyed barista oat milk after my daughters both telling me how much they enjoyed it and so after trying some from a little coffee truck I’m converted. But the team at Alpro were very responsive and replied to my query within a very short space of time which was great

18 de junho de 2024
Avaliação não solicitada
logotipo da Alpro UK

Resposta da Alpro UK

Hi Jeanette! Thanks for taking the time to send this 5* review. We're so glad you are happy with our service. We are always happy to help where we can.

Kind wishes, Robyn from the Alpro UK team

Avaliado com 5 de um total de 5 estrelas

Lovely Cuppa!

Dropped a line to the Alpro team to let them know how much we like their products, I.e. My Cuppa and the Coconut Barista milk. Received the most charming reply by return - always lovely to know that there are appreciative folks at the manufacturer.

14 de junho de 2024
Avaliação não solicitada
logotipo da Alpro UK

Resposta da Alpro UK

Good afternoon Betty.
Thank you so much for taking the time to leave this lovely review! We're so pleased that you are enjoying our products and that the team were in contact with you. Please don't hesitate to get back in touch, if we can help with anything further.
Best wishes, Team Alpro.

Avaliado com 3 de um total de 5 estrelas

Yoghurt too sweet

Generally a decent range of products. However the vanilla yoghurt is way too sweet. Also would prefer my yoghurt white rather than yellow. Its sweetness though is where it fails.Their is another brand that does this much better.

2 de junho de 2024
Avaliação não solicitada
logotipo da Alpro UK

Resposta da Alpro UK

Good afternoon Chris.

Thank you for taking the time to leave this review. We're sorry to hear of your disappointment and will ensure that your comments are passed across to our team. We do appreciate all customer feedback and please be assured that we take this onboard.

Please get back in touch, if we can assist with anything further.

Best wishes, Team Alpro 💚

Avaliado com 3 de um total de 5 estrelas

Bad milk

I got intouch with alpro a few month back due to a batch of milk going off within a day or 2. Stored correctly following instructions the container said.

My 5 year old had just been diagnosed with a dairy intolerance and he was having to drink off milk (the milk shouldn't off been off) as it was only bought the day before 2 at the most so it was getting to the point of having to check ourself before giving to our son. Even the one at school was off and school didn't realise due to not being able to taste my sons stuff before handing to him for health and safety and just thought he was getting use to a change in diet and it was off. I now have to by individual small cartons for school.

I reached out to alpro team to explain this and finally got the investigation letter and they think I either stored incorrectly when I followed the instructions and it's on a shelf in a shop or a damaged container. Bare in mind I bought from 3 different stores and this was all within a week. They have gave me a £5 voucher which yes I appreciate but from how much I spent within a week on milk due to it going off is no where near £5 when 1 container in a shop isn't cheap to be honest. Also what can you really by in a shop with £5 I'm this day and age.

23 de maio de 2024
Avaliação não solicitada
logotipo da Alpro UK

Resposta da Alpro UK

Good afternoon Elise.

Thank you sharing your experience and feedback. We're really sorry to hear of your disappointment with this and will certainly share your comments with our team.

Please do send us a message on our social channels if you would like to speak with us further about this.

Best wishes, Team Alpro UK.

Avaliado com 4 de um total de 5 estrelas

Many thanks to Alex for his recent help…

Many thanks to Alex for his recent help on my query on the coconut alpro deserts that are no longer available. This was something my ill son was able to tolerate being "free from"
He gave me all the answers I was looking for.
Lynda

21 de maio de 2024
Avaliação não solicitada
logotipo da Alpro UK

Resposta da Alpro UK

Good afternoon Lynda.

Thank you for taking the time to leave this kind review. We're so pleased to hear that Alex helped you with the information you needed.

Please don't hesitate to get back in contact, if we can help with anything further.

Best wishes, Team Alpro UK.

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