Company is been looked into as i took an agreement out in 2021 through v12 sports and classics originally v12 didnt want to give me the finance the branch manager rung automoney to make a deal so i co... Ver mais
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Veja o que dizem as avaliações
Absolutely amazing. I honestly couldn’t have asked for more. One person in particular has been so helpful as I have had a few personal matters to deal with. Dominik Howell, just so supportive, patient... Ver mais
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Previous tenant used them for their car and is in arrears. We returned letters to sender, and eventually called them to tell them that they no longer lived at our address. They refuse to stop sending... Ver mais
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I was approved for finance from this company despite a low credit rating .. the service is impeccable.. ive been in contact with an agent called Eshah . who checks in. offers advice on my account ha... Ver mais
A empresa respondeu
Detalhes da empresa
- Serviço financeiro não-bancário
- Serviços Financeiros Alternativos
- Corretor Financeiro
- Consultor Financeiro
- Empresa de Investimentos
- Serviços de Investimentos
Escrito pela empresa
At AutoMoney, we make car finance simple, even if you’ve been refused elsewhere or have less-than-perfect credit. 🚗 With over 8,000 customers helped across the UK, we offer quick decisions, often within minutes and you could drive your new car the same day. ➡️ We provide clear guidance at every step, with no confusing jargon, so you always know what’s happening. 🖥️ Whether it’s your first time applying or you need advice on ending an agreement early, our helpful guides are here to support you. 🌐 Visit our website to find out more about our services and expert advice on car finance.
Informações de contato
AutoMoney Motor Finance, Unit 3, B98 9DW, Redditch, Reino Unido
- 0800 197 9090
- customer.support@ammf.co.uk
- www.ammf.co.uk
3,7
Bom
32 avaliações
Respondeu a 62% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Stress
The garage they put me intouch with have been sending threating text messages and using my personal information the police are now involved
19 de dezembro de 2025
Avaliação não solicitada
Absolutely disgusted company…
Absolutely disgusted company…
Absolutely disgusted that this company has leaked my personal details to a unknown provider then was discriminate towards me when I challenged them.
This company over the last 3 years have been totally obnoxious and appalling in all aspects of correspondence and performance
And just wait to see there detailed excuse to get themselves out of the situation.
Let's see if they can out there keyboard fingers where the mouth is in February during the county court hearing for discriminate attitude towards members of His majesty services.
6 de fevereiro de 2026
Avaliação não solicitada
Ok but been looked into
Company is been looked into as i took an agreement out in 2021 through v12 sports and classics originally v12 didnt want to give me the finance the branch manager rung automoney to make a deal so i could get credit they charged me 31.7% apr £ per year interest 2000 there is beleif that a commision based deal was made at the time which the FCA are looking into
29 de dezembro de 2025
Avaliação não solicitada
Resposta de AutoMoney Motor Finance
Thank you for your review.
We’re unable to comment on individual finance agreements or speculation about regulatory matters in a public forum. However, we can address the general points you’ve raised.
AutoMoney has reviewed its lending in light of the FCA’s proposed motor finance redress framework. We have never operated tied arrangements or discretionary commission arrangements. All interest rates are set by AutoMoney at the point of approval, based on the information provided at the time of application, and cannot be influenced or adjusted by a dealer or broker.
We engage openly and proactively with the FCA and will continue to do so. If you have concerns about your specific agreement, these should be raised directly with us through our formal complaints process so they can be reviewed properly. If you remain dissatisfied after our final response, you have the right to refer the matter to the Financial Ombudsman Service.
We can’t comment further on individual agreements or regulatory matters publicly.
I had a genuinely positive experience with AutoMoney Motor Finance
I had a genuinely positive experience with AutoMoney Motor Finance from start to finish Nov 2020 to Dec 2025. The team were professional, supportive, and clear throughout the entire agreement, which made the process smooth and stress-free. Communication was always prompt and respectful, and I felt valued as a customer at every stage. I’m pleased to say my agreement has now been completed and closed, and I truly appreciate the courteous and efficient service I received. It’s refreshing to deal with a finance company that operates with transparency and professionalism.
Thank you to the AutoMoney team for making the journey such a good one, I wouldn’t hesitate to recommend your services and would happily consider you again in the future.
20 de dezembro de 2024
Avaliação não solicitada
Resposta de AutoMoney Motor Finance
Dear Lelia,
Thank you very much for taking the time to leave such a detailed review. We truly value your feedback.
We have passed your comments on to the agents who supported your experience with us, and we are grateful for the time you took to share your thoughts.
Thank you for choosing AutoMoney.
Avoid Avoid Avoid!!!!!!
18 de novembro de 2025
Avaliação não solicitada
Resposta de AutoMoney Motor Finance
We are sorry to hear that this was your experience with AutoMoney, and we would like the opportunity to better understand what went wrong.
Please reach out to our team so we can learn more about your experience and discuss whether there is anything we can do to assist or improve your experience with us. You can contact us by email at customer.support@ammf.co.uk.
We look forward to hearing from you.
Resposta de AutoMoney Motor Finance
Dear Phillip,
Thank you for taking the time to leave us a review. We truly appreciate the time and effort you took to share your feedback.
Thank you for choosing AutoMoney.
impeccable personal service
I was approved for finance from this company despite a low credit rating .. the service is impeccable.. ive been in contact with an agent called Eshah . who checks in. offers advice on my account has given me a personable service and all in all ive had a really positive experience .. I would highly recommend this service and it makes me want to ensure im up to date on payments as the service provided has been more than worth it.
22 de outubro de 2025
Avaliação não solicitada
Resposta de AutoMoney Motor Finance
Dear Daniel,
Thank you for taking the time to leave such a detailed review. Our team always strives to support our customers and provide outcomes that work best for them.
We have passed your feedback on to the agent who assisted you, and we truly appreciate the time you took to share your experience.
Thank you for choosing AutoMoney.
Really helpful going through the unwind…
Really helpful going through the unwind process with my vehicle. Rachel from the complaints team kept me updated throughout the process.
13 de outubro de 2025
Avaliação não solicitada
Resposta de AutoMoney Motor Finance
Dear Tyler,
We are pleased to hear that our team was able to help resolve your issue. We have passed your feedback on to the agent who assisted you.
We look forward to assisting you again in the future.
Ongoing unresolved complaint – FOS upheld but still waiting for refund
purchased a car financed through AutoMoney Limited in January 2025. Within 48 hours the vehicle developed a major engine fault.
An independent inspection (arranged at AutoMoney’s own request) confirmed the defect existed at the point of sale.
The Financial Ombudsman Service has since upheld my complaint, finding AutoMoney liable under the Consumer Rights Act 2015 and the Consumer Credit Act 1974.
Seven months later I am still waiting for a refund or resolution while continuing to pay for a car that has been off the road since March.
All documentation and evidence have been supplied to the Ombudsman and the FCA.
I’m sharing this review so others are aware of my experience and the ongoing delay in resolving it.
FOS Ref: PNX-5636545-B7D0 | Independent ACE report dated 4 June 2025.
15 de janeiro de 2025
Avaliação não solicitada
Resposta de AutoMoney Motor Finance
Thank you for your review.
As this relates to an individual complaint, we’re limited in what we can discuss publicly. Any reference below is confined to information already in the public domain.
When your review was posted on 8 October 2025, the complaint was still under consideration. While an investigator’s view had been issued at that stage, the matter was subsequently escalated, and the Financial Ombudsman Service’s final decision (issued by an Ombudsman) was made on 28 October 2025.
Since that final decision was issued, we have completed all actions required of us in full and in accordance with the Ombudsman’s findings.
The Ombudsman’s decision sets out the appropriate resolution of the complaint and is binding. We have complied with it and therefore consider the matter concluded. We’re unable to comment further in a public forum.
Very professional with a tailored class…
Very professional with a tailored class of experience
6 de outubro de 2025
Avaliação não solicitada
Resposta de AutoMoney Motor Finance
Thank you for sharing your experience with us. We are very pleased to hear your feedback.
Thank you for choosing AutoMoney.
Excellent finance company definitely…
Excellent finance company definitely recommend
6 de outubro de 2025
Avaliação não solicitada
Resposta de AutoMoney Motor Finance
Dear Garry,
Thank you for taking the time to leave us your feedback, we truly appreciate it. We are grateful for your recommendation and look forward to assisting you again in the future.
Thank you for choosing AutoMoney.
Chris provided excellent customer…
Chris provided excellent customer service and helped through the process.
19 de setembro de 2025
Avaliação não solicitada
Resposta de AutoMoney Motor Finance
Dear Leona,
We are pleased to hear that you received great service from our team. We have passed your feedback on to the agent who assisted you.
Thank you for choosing AutoMoney.
Absolutely amazing
Absolutely amazing. I honestly couldn’t have asked for more. One person in particular has been so helpful as I have had a few personal matters to deal with. Dominik Howell, just so supportive, patient and cooperative. We certainly need more people like him, as communication is key to everything we do especially in today’s world. So thank you🙏
16 de setembro de 2025
Avaliação não solicitada
Resposta de AutoMoney Motor Finance
Dear Debra,
We are very pleased to hear this, thank you for taking the time to share your experience. We have passed your feedback on to the agent who assisted you.
Thank you for choosing AutoMoney and for sharing your feedback. We truly value all customer comments.
Fast and reliable
Fast and reliable, great team, helpful sorted everything quickly and efficiently. Would recommend.
19 de agosto de 2025
Avaliação não solicitada
Resposta de AutoMoney Motor Finance
Thank you for taking the time to leave us your feedback. We are pleased to hear that you had a positive experience with our team and that they were able to assist you.
Thank you for choosing AutoMoney.
Dan from automoney finance is ace!!!!!
I’ve been a customer of these guys a couple years now and they have been the most understanding and helping Finace company I’ve ever worked with. I’d like to personally thank Dan for being fantastic at his job listening to issues and helping resolve them rather than being a negative or treating me like a number great firm great results.
15 de agosto de 2025
Avaliação não solicitada
Resposta de AutoMoney Motor Finance
Thank you for taking the time to leave a review on your experience with us. We are so pleased to hear the team have provided you with great service. Thank you for choosing AutoMoney! We will let Dan know too
Resposta de AutoMoney Motor Finance
Thank you for taking the time to leave a review on your experience with us. The team always strive to provide the best customer support and we are pleased to hear the team have given you a great experience. Thank you for choosing AutoMoney!
SH@T company
SH@T company, hidden APR (18%). ridiculous and nasty to deal with.
15 de julho de 2025
Avaliação não solicitada
Resposta de AutoMoney Motor Finance
We regret to hear about your unsatisfactory service experience. We strive to provide exceptional service to all our customers, and we apologise for falling short of your expectations. Your feedback is important to us, and we would like to learn more about your specific concerns. Please reach out to us at customer.support@ammf.co.uk so we can address this matter directly. Thank you for bringing this to our attention.
Awful customer service, refusing to cease sending previous tenants letters to us.
Previous tenant used them for their car and is in arrears. We returned letters to sender, and eventually called them to tell them that they no longer lived at our address. They refuse to stop sending letters. Every other company we’ve asked to stop sending letters to previous tenants have ceased and desisted, yet they continue to ignore us. Awful company and awful customer service.
5 de julho de 2025
Avaliação não solicitada
Resposta de AutoMoney Motor Finance
Dear Matthew,
We sincerely apologise for the inconvenience you experienced with our customer service with an incorrect address. We strive to provide excellent support, and we're disappointed that we fell short in your case. We appreciate your feedback and will use it to improve our training and processes. We would like to make things right, so please reach out to our Customer Support Team at customer.support@ammf.co.uk so we can further discuss and address your concerns. Thank you for bringing this to our attention.
Big shout out to 'Darcy'
Big shout out to 'Darcy'
She is a credit to the team
Always happy to help out the best way she can.
Automoney are lucky to have a gem like Darcy.
Thank you Darcy 👍
27 de junho de 2025
Avaliação não solicitada
Resposta de AutoMoney Motor Finance
Thank you for taking the time to leave a review on your experience with us. We are very pleased to hear you are satisfied with the service you have received from the team. Thank you for choosing AutoMoney! We will let Darcy know, thank you
Resposta de AutoMoney Motor Finance
Dear Stuart,
Thank you for taking the time to leave a review on your experience with us. We are so pleased to hear the team have provided you with great service. Thank you for choosing AutoMoney!
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