Customer service is awful. I placed my order and had not received an update and finally on 10 I sent an email asking for an update. They responded and said they would look into it and get back with me... Ver mais
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Veja o que dizem as avaliações
I’m extremely happy with the service I received. I had a query quite late at night and I was able to get an answer via live chat instantly which was really helpful. I made my order and checked out cho... Ver mais
Everytime I've ordered from Apex , the customer service has been great - they're always ready to help! Local delivery has also been a lifesaver, same day just as promised and its perfect for my last... Ver mais
I ordered the product and paid for it on 17 October 2025. Today being 3 December 2025 the product has not been delivered. I made enquiries. No response. I asked for money back. No response, wa spy for... Ver mais
Detalhes da empresa
Informação fornecida por fontes externas variadas
If like many you're searching for an easy, convenient and user friendly place to purchase all your hair and beauty products, then look no further! Apex Hair and Beauty specialises in hair products for Afro-Caribbean and European hair, offering a luxury shopping experience with great value and excellent customer service.
Informações de contato
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Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Customer service is awful
Customer service is awful. I placed my order and had not received an update and finally on 10 I sent an email asking for an update. They responded and said they would look into it and get back with me. After two days of no communication I sent an email asking for an update and finally received a shipping number. It was sent snail mail and it will be almost a month before I get my order. Believe the other reviews regarding poor customer service.
I ordered the product and paid for it…
I ordered the product and paid for it on 17 October 2025. Today being 3 December 2025 the product has not been delivered. I made enquiries. No response. I asked for money back. No response, wa spy for automated AI response that tells me that a human being will call me. None has called me. Awful! I would not recommend purchase of this product
Apex excellent quality, longevity via selections. Specifications are a much greater depth. Sophisticated shopping experience.
Apex sells authentic and organic products not from the high street.
Packaging is neat with a slick design and their finish is of a higher standard.
Their designs are comparable with measurably better ingredients than the normal high street.
Definitely affordable and would advise increasing marketing and advisements to increase sales.
Rubbish customer service
Still not getting any response from Apex. All I want is for them to refund the money they charged to my credit card as the item hasn't been delivered. I see I'm not the only person being ignored
The service is always great
The service is always great. I would recommend using Apex hair and beauty any time.
Very quick and efficient !
Great customer service and amazing…
Great customer service and amazing products with efficient delivery time.
you ware on time for delivary
Received good products and on time.
Thank you 🙏 I’m happy
No communication in any way
I have not received any update on my order since 7days ago. No communication no feedback. Absolutely very wrong. No date was slated for delivery up till now.
Item hasn’t arrived
Ordered on 9th of December, product was £4 and delivery £3.50 and yet on 23rd of December still no delivery.
I emailed and have had no reply either. This was part of a make up set for my daughter.
All the rest has arrived from other retailers but not this. So disappointed and no communication back to me
I made an order which was fine
I made an order which was fine, but I forgot to order something . so it made me think that I have to pay delivery twice. if ther was a time spam like 1/2 hour it should be added to your previous order, rather than paying twice.
Extremely great service,got everything…
Extremely great service,got everything and was how I expected.
Excellent service
Good price, fast delivery
I ordred hair products that I need to get online. The price was right and theywere delivered faster than I expected.
Happy Shopper!!
Competitive prices with prompt delivery of the hair product arriving securely. Will definitely buy from you guys again.
Great selection of well priced quality…
Great selection of well priced quality goods. Well packaged and swift delivery
They deliver amazing service and the…
They deliver amazing service and the customer service is always exceeding my expectations! A range of products to choose from! x
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