Excellent as always. Just book APH and enjoy your holiday. Don’t do what we once did and book with a competitor and see your car being driven off at great speed to be parked somewhere else - with APH... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I have used this company for as many years as I can remember and always had an amazing experience but only now got around to writing a review. From dropping off the keys when you arrive, to a smiling... Ver mais
A empresa respondeu
First time using APH Gatwick Meet & Greet. The service was helpful, though not very different from booking parking yourself — the main advantage was the cheaper price. Drop-off and return were... Ver mais
A empresa respondeu
Used Gatwick North Terminal. Both bus drivers were friendly and helpful. Decent price. Easy transfer. Car park well signposted and easy to find. Car came back in good condition, with no extra mileage.... Ver mais
A empresa respondeu
Detalhes da empresa
- Estacionamento
- Hotel do Aeroporto
- Estacionamento de intercâmbio
- Site de comparação de preços
- Agregador de viagens
Escrito pela empresa
Airport Parking and Hotels (APH.com) was founded in 1980 and is the UK’s leading independent pre-booked off-airport car parking provider. Primarily, APH operates park and ride services for air travellers looking for competitive prices and top quality service. In just the same way that park and ride serves busy town centres, so park and ride for airports does likewise; it allows customers to avoid the congestion and confusion of unfamiliar roadways and signage. It also saves them money with off-airport parking rates typically 10-15% cheaper than on-airport. APH also offers packages including a hotel overnight stay for those travelling longer distances or with very early flights.
Informações de contato
Copthorne Rd, Copthorne, Crawley, RH103EQ, Reino Unido
- 0800 014 7102
- customerservices@aph.com
- www.aph.com
4,6
Excelente
11 mil avaliações
Respondeu a 60% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent parking for Gatwick North Terminal
Used Gatwick North Terminal. Both bus drivers were friendly and helpful. Decent price. Easy transfer. Car park well signposted and easy to find. Car came back in good condition, with no extra mileage. What's not to like?
17 de abril de 2026
Avaliação não solicitada
Resposta de APH
Hi Richard,
Thank you for such a great review! We’re really pleased to hear everything ran smoothly, from finding the car park to the transfer and return. We'll be sure to pass your kind comments on to our drivers too.
We look forward to welcoming you back again soon!
Best Regards
The APH Team
Always helpful, friendly and reliable
I have used this company for as many years as I can remember and always had an amazing experience but only now got around to writing a review. From dropping off the keys when you arrive, to a smiling face from the driver, who always helps loading on the luggage, and if the bus gets full for the return from the terminal to the car park they immediately arrange for another coach. On top of this their prices are competitive and you can usually cancel your booking, if you have to, if you book directly on their website. Thank-you APH
16 de janeiro de 2026
Avaliação não solicitada
Resposta de APH
Hi Robert,
Thank you for taking the time to leave such a thoughtful review, it really means a lot, especially coming from a long-standing customer.
We’re delighted to hear that you’ve consistently had a great experience with us over the years, from check-in through to your return journey. Our team will be especially pleased to know their friendliness and willingness to help has made a positive impression.
It’s also great to hear that you’ve found our pricing and flexibility useful when booking directly with us.
We truly appreciate your continued support and look forward to welcoming you again on your next trip.
Best regards,
The APH Team
Excellent as always
Excellent as always. Just book APH and enjoy your holiday. Don’t do what we once did and book with a competitor and see your car being driven off at great speed to be parked somewhere else - with APH everything is well done and you are looked after and we wouldn’t book with anyone else (ever again).
14 de abril de 2026
Avaliação não solicitada
Resposta de APH
Hi Mr Moore,
Thank you so much for the fantastic feedback, it means a lot to us. We’re delighted you continue to trust APH with your travel plans, and we completely agree… booking should be the easiest part of your holiday!
We look forward to welcoming you back again soon😊
Best Regards
The APH Team
First time using APH Gatwick Meet &…
First time using APH Gatwick Meet & Greet. The service was helpful, though not very different from booking parking yourself — the main advantage was the cheaper price.
Drop-off and return were smooth, and the staff were courteous and professional.
My only concern is the amendment policy. I booked 6–7 months in advance, but when my flight changed terminal and time, I had to pay an extra £30–£35 to amend the booking. This wasn’t very clear at the time of booking and could be explained better.
Overall, a good service, but clearer communication on amendments would improve the experience
1 de abril de 2026
Avaliação não solicitada
Resposta de APH
Thank you for taking the time to share your experience with the APH Gatwick Meet & Greet Forecourt service.
We’re delighted to hear that everything ran smoothly and that our team made a positive impression with their professionalism and courtesy, that’s exactly what we strive for.
We also appreciate your feedback regarding the amendment policy. We understand how frustrating changes can be, particularly when they’re outside your control. Having reviewed your booking, we can see an additional day was added. In addition, any amendments made closer to the departure date will update the booking to the current rate for those dates, which explains the price difference.
It’s great to know you still found value in the service overall, and we hope to welcome you again for an even better experience next time.
Best regards,
The APH Team
Maple Parking - Stanstead - EXCELENT
I’ve just returned from a 7-day trip to Spain from London Stansted Airport, where we used the APH Maple Parking Park and Ride facility.
From start to finish, this was an excellent experience. The booking process via the website and MyAPH is very smooth, with clear, easy-to-follow instructions. Payment is straightforward, and once completed, the booking confirmation and full instructions arrive promptly by email.
On arrival at the car park, everything is well organised. You simply park in a reception bay, unload your luggage, and report to reception—it’s all very easy. When handing over your key, you’re given a barcoded ticket, which acts as both your coach ticket and your vehicle collection ticket, so definitely keep it safe.
The bus transfer to the terminal takes just a few minutes and drops you right at the door. On return, the process is just as seamless—no need to call ahead, as the bus is already waiting in the coach bay for the short journey back to the car park.
Our car was ready and waiting in a departure bay, exactly as we left it—clean and well looked after, even with a paper mat placed in the driver’s seat.
I’ve used this company many times and have always had a consistently positive experience. I wouldn’t hesitate to recommend them.
1 de abril de 2026
Avaliação não solicitada
Resposta de APH
Hi David,
Thank you for your fantastic review!
We’re delighted to hear that you had such a smooth and positive experience with Maple Parking at Stansted. It’s great to know that you found the booking process straightforward and the instructions clear, and that everything ran seamlessly from arrival through to your return.
We’re especially pleased that the transfer service and vehicle collection met your expectations, and that your car was returned to you just as you left it. It’s always reassuring to hear such consistent feedback from returning customers.
Thank you for your continued support and recommendation, it really means a lot to us. We look forward to welcoming you again on your next trip!
Best Regards
The APH Team
Poor, wont use again
Poor, wont use again. Early hours return into Bhx with 1 year old baby &6 adults (approx 01:15)
At A1 stop in queue. After a 10 -15 mins wait, a Bus turns up at stop (APH/Airparks).
Told by driver its not 'our bus' and to wait even longer, even though its going to APH/Airparks, same place at Mackadown Lane.
So waited in queue which had now grown even longer and out of shelter approx 15 - 25 persons waiting with cases etc.
A further APH/Airparks bus arrives behind original bus. Original bus leaves, half empty.
Expecting the 2nd bus to come to the front of the bus stand, shelter, stop/queue to allow us to board. But...No it stays where it is and allows all the 'late' arrivals in queue to board first, leaving those in queue first having to board last. Poor customer service. Will not use again
31 de março de 2026
Avaliação não solicitada
Resposta de APH
Thank you for taking the time to share your feedback, and we’re very sorry to hear about your experience following your return to Birmingham Airport.
We fully appreciate how challenging it can be travelling in the early hours, particularly with a young child and a large group, and we’re sorry for the frustration caused by the waiting time and boarding process.
The Airparks buses operate on a continuous loop and, at busy times, multiple services may be running simultaneously for different car parks. However, we understand how confusing and frustrating this can be, especially when it appears that buses are not being used to their full capacity or that queues are not managed fairly.
This is not the level of service we aim to provide, and your comments regarding queue management and communication from our drivers will be shared with the relevant team to review and improve the process.
We’re sorry that this experience has led you to feel you would not use our service again, but we do appreciate your feedback as it helps us identify where improvements are needed.
Best regards,
The APH Team
Brilliant company
Brilliant company, wonderful service.We stuck in traffic due to an accident and missed the flight. The APH company provided us food and water while we were waiting.Also rescued us from the traffic so we get quite early to the airport.
Thank you.
Mr William Shans and Ms Zita Thury
2 de abril de 2026
Avaliação não solicitada
Resposta de APH
Hi Zita,
Thank you so much for your kind review!
We’re really sorry to hear about the difficult start to your journey, but we’re so pleased our team were able to support you during a stressful situation. Providing help, comfort, and going the extra mile for our customers is exactly what we strive for.
Your kind words will mean a lot to the team involved, and we truly appreciate you taking the time to share your experience.
We hope to welcome you again under smoother circumstances next time!
Best Regards,
The APH Team
Service with a smile
I always use this company when I park at Gatwick but I never remember to write a review! I am always struck by how courteous the staff are, the bus drivers and the reception staff. The whole experience is easy and efficient. This time my car didn’t start at midnight when we arrived home. This didn’t seem to stress them and I was up and running, with their help, in a couple of minutes. A big thank you 🙏
30 de março de 2026
Avaliação não solicitada
Resposta de APH
Hi Karen,
Thank you so much for your kind words and for choosing us time and time again.
We’re especially pleased to hear that our team made such a positive impression, from the drivers to reception. Providing a smooth, friendly, and stress-free experience is exactly what we aim for, so it’s great to know we’re getting it right.
We’re also glad we could help get you back on the road quickly after your journey.
We truly appreciate you taking the time to leave this review, and we look forward to welcoming you again on your next trip.
Best Regards,
The APH Team
Having used the amazing APH service at…
Having used the amazing APH service at Gatwick a couple of times, I was delighted to find an APH 'meet and greet' service at Heathrow. However, I later discovered APH 's role is as a booking agent for another company, MBW. I won't go into details here, but my car was not delivered to the agreed terminal and the rudeness displayed by the staff to myself and other customers was astounding. Although I am likely to use the APH parking at Gatwick again, this meet and greet with MBW is definitely one to avoid.
23 de março de 2026
Avaliação não solicitada
Resposta de APH
Thank you for sharing your feedback with us.
We’re delighted to hear that you’ve previously had great experiences with APH at Gatwick, but we’re very sorry to learn that your Heathrow Meet and Greet booking with MBW didn’t live up to those expectations. This is not the standard of service we aim to provide.
Although we work with carefully selected partners for services such as Meet and Greet at Heathrow, we take feedback like yours very seriously. The concerns you’ve raised about both the vehicle return and the behaviour of staff are especially concerning.
Your comments are incredibly valuable in helping us monitor our partners and maintain the level of service our customers expect. If you’re happy to do so, we’d appreciate the opportunity to investigate this further with MBW. Please email reviews@aph.com with full details of your experience, along with your booking reference.
We hope we can regain your trust on your next booking.
Best regards,
The APH Team
BE WARNED
***Follow up*** to the insulting reply from APH questioning my honesty! Just because the booking is not in my name doesn't mean I a lying scammer! Booking Ref LRB6K Car Reg DY75 HUI.
I wont be giving my partners name!
Keep your insults to yourself next time! Or I will be reporting you to trading standards! The reason I wont waste my breath with you directly is because there are endless bad reviews regarding this company that you have either ignored or told your customer "Its not your responsibility" when a vehicle is damaged or people are verbally abused! By Imagine parking Liverpool.
We have had good experiences with your company with other airport parking's but arriving to this, I was absolutely gobsmacked! When we arrived at Imagine parking! I truly cant believe you would allow such a bad company to continue operating under your company name with so many disastrous experiences!
If you had any decency or genuine concern for your customer you would have removed IMAGINE PARKING from your parking options, a long time ago.
So do the decent thing and put a stop to this appalling company!
NEVER AGAIN APH!
****ORIGINAL REVIEW****
BE WARNED! Don't book APH Liverpool!
***Disgusting sexual gestures***
Don't book these through APH Parking thinking this is a trusted company! APH Liverpool, is a 3rd party company called Imagine Parking!
PLEASE! Check Google reviews 1st!
You only have to look at the disgusting sexual gestures the staff make and upload to google! on Google map, click on the company name Imagine parking Liverpool, then look through the images added to the company by Google Maps!
These guys are criminals, they trash your car and say its nothing to do with them!
Then they become verbal aggressive (With us) APH! and use threats of violence if you try questioning them! Over the damage to (Our car) APH
14 de março de 2026
Avaliação não solicitada
Resposta de APH
UPDATE:
We would like to clarify that we did not imply you were being dishonest, nor were any insults intended in our previous response. Our aim was simply to better understand your concerns, which is why we asked you to provide further details via email, including your booking reference.
In your review, you mentioned:
"You only have to book at the disgusting sexual gestures the staff make and upload to Google! on Google Map, click on the company name Imagine parking Liverpool, then look through the images added by staff."
Unfortunately, this statement does not provide enough detail for us to fully understand the situation. We take matters like this very seriously, and in order to investigate thoroughly with Imagine Parking, we require more specific information about your experience.
We would genuinely appreciate the opportunity to look into this further and work towards a resolution. Please feel free to send full details of your experience to reviews@aph.com, and we will be happy to assist.
Best regards,
The APH Team
---
**Original response**
Hi Michael,
We are naturally concerned by the points you have raised; however, it is not entirely clear whether these relate to a personal experience with Imagine Parking, or if your comments are based on reviews you have seen on Google. We would like to highlight that Google reviews are unverified and may not always be submitted by genuine customers.
We would appreciate further clarification regarding your comments, particularly in relation to the images you have referenced on Google Maps, as these do not appear to provide evidence supporting the concerns raised about the car park or its staff - especially the serious allegations of inappropriate behaviour.
If you have made a booking with APH for Imagine Liverpool and experienced an issue you wish to escalate, please send full details of your experience, along with your booking reference, to reviews@aph.com so we can investigate this further with the car park.
At present, we have been unable to locate a booking under your name. If the booking was made under a different name, please let us know if you contact us with your experience. Otherwise, we can only assume your review is based on third-party comments.
Kind regards,
The APH Team
Appalling
Appalling - avoid if you want a prompt and level of service that you’ve paid for. Long waiting time (2 hours) upon returning. Terrible customer service by the “on shift manager”
24 de março de 2026
Avaliação não solicitada
Resposta de APH
Hi Max,
We’re very sorry to hear about the delay you experienced on your return - this is not the standard of service we strive to deliver.
We understand how frustrating a two-hour wait must have been, especially if you felt disappointed by the support received from our team. Please be assured that your comments regarding the shift manager have been taken seriously.
We would welcome the opportunity to investigate this further, whether your booking was with an APH-operated car park or one of our trusted partners. Please contact us at reviews@aph.com with your booking reference and full details of your experience so we can look into this thoroughly and respond accordingly.
Thank you for taking the time to share your feedback.
Kind regards,
The APH Team
Easy to book and process
I had a very positive experience with APH. The online booking process was quick, simple, and offered very reasonable prices, which made everything stress-free from the start.
Although the service is outsourced, I found that their subcontractors were consistently professional and maintained a high standard of service throughout. Everything ran smoothly and efficiently.
I would definitely recommend APH to anyone looking for a reliable and well-organised service.
26 de fevereiro de 2026
Avaliação não solicitada
Resposta de APH
Thank you for your 5 star review!
We’re delighted to hear that you found the booking process quick and stress-free, and that our pricing offered good value. It’s also great to know that our service partners delivered a professional and smooth experience throughout.
Your recommendation really means a lot to us, and we appreciate you taking the time to share your feedback.
We hope to welcome you again soon!
Best Regards
The APH Team
Absolutely brilliant service at…
Absolutely brilliant service at affordable prices , no muddy fields, no handbrake turns , just a streamlined business ,short shuttle to airport in nice coaches , pick up Absolutely no issues prompt and friendly helpful staff 😀
17 de março de 2026
Avaliação não solicitada
Resposta de APH
Hi Lee,
Thank you for such a fantastic review!
We’re really pleased to hear you enjoyed a smooth, hassle-free experience with us. It’s great to know everything ran just as it should.
We truly appreciate your kind words and look forward to welcoming you back again soon!
Best Regards
The APH Team
Over and beyond every day service
When we returned from our trip the brakes on my daughter's car were stuck on. The staff at APH Gatwick could not have been more helpful with three members of APH staff working hard to get us on our way. Thank you so much!
16 de março de 2026
Avaliação não solicitada
Resposta de APH
Hi Carolyn,
Thank you so much for taking the time to share your experience!
We’re sorry to hear about the issue with your daughter’s car, but we’re delighted our Gatwick team were able to step in and help when it mattered most. We'll be sure to pass your kind words on to the staff involved.
We hope the rest of your journey home went smoothly, and we look forward to welcoming you back again soon!
Best Regards
The APH Team
So tight APH
Imagine you have been trapped in India due to cancellations on flights for 8 days. You try to contact APH who you have used many times. It’s freezing cold, you can’t find your car in the dark, it’s frozen over. Did you get help from them??
No way mate ny sympathy just pay up for being late. I’ll never use them again
AVOID
Their response was weak and unsympathetic.
STILL. AVOID
14 de março de 2026
Avaliação não solicitada
Resposta de APH
Hi Michael,
We’re very sorry to hear about your experience and understand how difficult and frustrating travel disruptions can be, especially in those conditions.
Our late return policy is in place to ensure fairness for all customers, as extended stays can impact availability for incoming bookings. For this reason, APH, like many parking providers, continues to apply overstay charges in line with our terms and conditions. That said, we never want anyone to feel unsupported, particularly when delays are outside of their control.
We truly value your loyalty and are sorry we didn’t meet your expectations on this occasion.
Best regards,
The APH Team
Well done APH Gatwick
Well done APH Gatwick. We parked up and got the transfer bus, but when we arrived at South terminal my wife realised she had left her handbag (with money and phone) in our car!
I was just going to phone the APH office when the next drop off bus arrived and the driver called the parking lot to arrange for the handbag to be sent on another bus.
Luckily, that all worked out OK and we caught or flight.
So thanks again to all the staff at APH who helped us out that day.
24 de fevereiro de 2026
Avaliação não solicitada
Resposta de APH
Hi Terry,
Thank you so much for sharing your experience! We’re really glad everything worked out and that our team at APH Gatwick were able to help quickly when your wife realised her handbag had been left in the car. Situations like that can be very stressful, especially when you’re about to travel, so it’s great to hear the driver and the team acted promptly to get it back to you in time for your flight.
Your kind words will mean a lot to the staff involved, and we’ll be sure to pass your feedback on to the Gatwick team.
We hope you had a wonderful trip and look forward to welcoming you back again in the future.
Best regards,
The APH Team
Had to cancel due to on going situation in Dubai
Worst parking company I have dealt with APH
I am lead to believe they have no car parks and are only agents
Be aware of their terms and conditions which are not clear when i booked these we’re not offered to me
I had a problem late on a Friday due to flight being cancelled to Dubai
But couldn’t get in touch with them over the weekend because the customer service is close at weekends
I suggest you book directly with the airport talk about customer service it’s none existent never again
A Ruthless company who refuses to look after customers
10/03/26 for sum reason can’t reply to APH Reply
No terms and conditions were offered when booking! You seem to guide people who have unfortunately booked with you to claim of their insurance My insurance was cancelled at the same time as I cancelled with you (a full refund was received)
I could imagine what you would teat people who have stuck in the Middle East Companies live and die by the terms and conditions
27 de fevereiro de 2026
Avaliação não solicitada
Resposta de APH
Hi Joe,
We’re very sorry to hear that your travel plans were disrupted due to the situation in the Middle East. We appreciate how stressful and disappointing it can be when circumstances outside of your control affect a trip.
To clarify, APH operates its own car parks at Gatwick, Manchester and Cardiff, but we also act as a booking agent for a number of other UK airport car parks. The car park you selected on this occasion was the official Manchester Airport Meet & Greet service, which is operated by the airport and is sold as a Semi-Flexible product with stricter terms than many other options.
During the booking process, the flexibility type is shown at the quote stage as “Semi-Flexible.” If you hover over this label, it explains the amendment and cancellation deadline based on the dates entered. This information is also displayed again on the following page where personal details are entered, and it is repeated on the booking confirmation email, including the final date and time by which the booking can be amended or cancelled.
We completely understand that you contacted us as soon as you became aware of the cancellation the day before your travel, and we do appreciate that you reached out promptly. Unfortunately, this was still after the cancellation deadline of 25th February, which means the booking falls outside the terms for a refund.
When customers book one of our own APH-operated car parks, we do sometimes have more flexibility. However, when a third-party car park is booked, as in this case, we are still charged by the provider, which means we unfortunately have to adhere to the terms that apply to that product.
We’re genuinely sorry that we’re unable to provide the outcome you were hoping for and understand that this is frustrating given the circumstances. To try and help, we have offered to provide a letter that may support any travel insurance claim, and we will of course assist with that if needed.
Thank you for your understanding.
Best regards,
The APH Team
Great service
Great service, easy booking, helpful, informative and on time. Will definitely use again
8 de março de 2026
Avaliação não solicitada
Resposta de APH
Thank you for your 5 star review!
We’re delighted to hear that you found the booking process easy and our service helpful and informative. It’s great to know everything ran on time and that you had a positive experience with us.
We really appreciate your support and look forward to welcoming you back again on your next trip.
Best regards,
The APH Team
Brilliant Customer Service
I had broken my ankle whilst on holiday and it had been a long and painful journey back from Portugal. You can imagine my feelings when we collected our car and it wouldn't start. However the staff at APH Manchester could't have neen more helpful, providing a spare battery for our key fob, and then giving us a jump start to get the car going (I was resigned to waiting for the AA to arrive).
All of the APH staff that we met that day were incredibly helpful and I cannot thank them enough.
6 de março de 2026
Avaliação não solicitada
Resposta de APH
Hi Dave,
Thank you so much for taking the time to leave this review. We're really sorry to hear about your injury and that you had such a difficult journey back from Portugal.
We're very pleased to hear that the team at APH Manchester were able to help get you back on the road quickly by providing a replacement key fob battery and a jump start. Our staff always aim to assist wherever they can, especially after a long journey, so it’s great to know they were able to make the situation a little easier for you.
Your kind comments will be passed on to the Manchester team, who will be delighted to hear how much their help was appreciated.
We wish you a smooth recovery with your ankle and hope to welcome you back to APH again in the future.
Best regards,
The APH Team
Very disappointed with the Meet & Greet…
Very disappointed with the Meet & Greet service at Heathrow (Booking Ref: LMF7N, 11–17 Feb 2026). I followed all the required steps after landing—texting and calling as instructed—but when I arrived at the collection point my car was not there. I was repeatedly told it was “just around the corner,” which was clearly untrue. In total, I waited nearly 30 minutes for my vehicle to arrive.
This completely defeats the purpose of paying extra for a Meet & Greet service, which is meant to be quick and convenient. I would have retrieved my car faster from a standard long-stay car park.
Customer service was also very poor. The staff member I spoke with (Imran) was abrupt, unhelpful, and dismissive, and repeatedly gave misleading information.
I also submitted a formal complaint the day after I landed and have yet to receive any response, which only further demonstrates the poor level of customer service.
Update, Monday 22nd March, over a month since I landed, despite promises that my complaint would be treated ‘as a matter of urgency’ I am yet to hear anything! The poor customer service continues, avoid these guys like the plague people…..
17 de fevereiro de 2026
Avaliação não solicitada
Resposta de APH
Hi Bhavesh,
Thank you for your feedback. We’re very sorry to hear about your experience with the Meet & Greet service at Heathrow, which is operated by Park Giant.
Please accept our sincere apologies for the delay in returning your vehicle and the frustration this caused after your arrival. Meet & Greet services are intended to be quick and convenient, so we completely understand how disappointing it must have been to wait nearly 30 minutes. We’re also sorry to hear about your interaction with the Park Giant team member, as this is not the level of service we expect for our customers.
Having checked our records, we can see that you contacted us over the weekend after advising that you had not received a response from Park Giant. One of our team has since contacted Park Giant first thing this morning to follow this up and has confirmed this update with you.
We will continue to monitor the situation and will update you as soon as we receive a response from Park Giant, unless they contact you directly in the meantime.
Thank you again for bringing this matter to our attention, and we apologise once again for the inconvenience caused.
Best regards,
The APH Team
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