Good - Great pick up and location. Bad - toilet canister was not cleaned - worms second day after no use. Had to bleach it all down. The door sensor not working properly. Bedding was clean and ot... Ver mais
A empresa respondeu
Localização
Trocar localização125 Nancy Ellis Leebold Drive, 2200 Bankstown Aerodrome, New South Wales, AU
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Veja o que dizem as avaliações
We rented an Apollo Euro Deluxe model. If you google it, the pictures on the company's website are different than the model we're given. Our vehicle was old, it didn't have the glass shower stall (acc... Ver mais
A empresa respondeu
A very long waiting time to pick-up the camper. Explanation very short and quick
A empresa respondeu
Great camper van, would hire it again.
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Take the ultimate adventure with Apollo, thl’s flagship rental brand. With the most extensive and diverse fleet, Apollo has an unrivalled selection of options to suit every traveller’s unique style and needs. Apollo offers a motorhome for every kind of traveller and every kind of journey. Whether it’s a family making memories at a favourite holiday park, a couple chasing a romantic escape, or friends embarking on a bucket-list road trip; Apollo has the right motorhome to match the moment.
Informações de contato
125 Nancy Ellis Leebold Drive, 2200, Bankstown Aerodrome, New South Wales, Austrália
- 1800 810 117
3,0
Bom
6 avaliações
Pede aos clientes que avaliem
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Keine guten Erfahrungen gemacht
Unsere Anmietung bei Apollo war von Anfang bis Ende eine Enttäuschung.
Übergabe in Sydney:
• Wartezeit über 1 Stunde auf das richtige Fahrzeug
• Statt des gebuchten „Euro Mini" wurde uns zuerst ein anderer, deutlich längerer Maui angeboten
• Als Campingstuhl: ein Kinderstuhl, unbrauchbar für einen großen Erwachsenen
• GASFLASCHE WAR GEÖFFNET vor der Abfahrt – ein gravierendes Sicherheitsproblem, wurde nicht geprüft
• Trittstufe defekt (Verletzungsgefahr beim Ein- und Aussteigen)
Zustand des Fahrzeugs:
• Toilette stark verschmutzt, ekelhafter Geruch – wir mussten Reinigungsspray kaufen und selbst putzen
• Tisch dreckig, von uns gereinigt
• Vorhänge eklig verschmutzt, der hintere Vorhang kaputt
• Windschutzscheibe innen extrem verschmiert, Sicht bei Sonne kaum möglich, Scheibenwischer machten es noch schlimmer
• Außen viele Kratzer, Fahrzeug wirkte heruntergekommen
Während der Reise:
• Hecktür ließ sich nicht mehr öffnen
• Beim vorgeschlagenen „Trick" zum Öffnen brach der Türgriff ab
• In Brisbane wurden wir nach den Reiseplänen gefragt, um die Mängel zu "beheben" – Rückmeldung kam erst, als wir längst weitergereist waren
• In Cairns wurden wir vor Ort komplett abgewiesen und wir haben keine Entschädigung o.ä. erhalten
Die Kommunikation per E-Mail war zäh, ausweichend und auf Entschädigung wurde stets auf „die nächste Filiale" oder „beim Drop-Off" verwiesen. Niemand fühlte sich zuständig.
Für eine mehrwöchige Australien-Reise, auf die man lange gespart und sich gefreut hat, eine Katastrophe. Klare Empfehlung: woanders buchen.
1 de abril de 2026
Avaliação não solicitada
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Resposta da Apollo Motorhome Holidays - Sydney
Hi Mr Johnson, thank you for your excellent review - we would love to have you again!
USB / fridge a lot of equipment cannot…
USB / fridge a lot of equipment cannot be use normally in the camper van
20 de abril de 2026
Resposta da Apollo Motorhome Holidays - Sydney
Hi there, we are very sorry to hear that you experienced technical issues with the USB ports and fridge during your rental. We understand that these problems caused you inconvenience and impacted your overall experience. Our team is dedicated to rigorous maintenance and pre-rental inspections to prevent such occurrences. Our customer service team meets weekly as a team to review feedback and to ensure we provide the best possible support. Thank you for your feedback.
Apollo Euro Deluxe 6 berth
We rented an Apollo Euro Deluxe model. If you google it, the pictures on the company's website are different than the model we're given. Our vehicle was old, it didn't have the glass shower stall (according to the pictures), which made an enormous difference with our toddler. Other than that, the RV was dirty, the floor had dirt on all corners, the blankets and the towels had little white round stains, that reallly looked like mold. We had to clean all up before we could rest, from our 24-hour flight. The car smelled bad. I don't think it's worth the price. It's our second rental with Apollo, and probably the last.
29 de março de 2026
Resposta da Apollo Motorhome Holidays - Sydney
Hi Leticia, thank you for sharing your feedback. We’re sorry to hear the floorplan didn’t match what you expected. We understand how important it is to have clarity when planning a trip, and we appreciate you bringing this to our attention.
While we do our best to provide accurate representations, our website notes that floorplans can vary by location and availability. We know this can be disappointing, and we’re always working to improve how we communicate these details.
A very long waiting time to pick-up the…
A very long waiting time to pick-up the camper. Explanation very short and quick
29 de março de 2026
Resposta da Apollo Motorhome Holidays - Sydney
Hi Steven, we appreciate your feedback and are sorry to hear that the wait time at pick-up wasn’t as smooth as it should have been.
We’re always looking for ways to improve our service and reduce delays, and your input helps us do just that. Thank you for sharing your experience—we hope the rest of your trip went well.
Good and bad.
Good - Great pick up and location. Bad - toilet canister was not cleaned - worms second day after no use. Had to bleach it all down. The door sensor not working properly. Bedding was clean and other items good. Should include a lighter.
4 de abril de 2026
Resposta da Apollo Motorhome Holidays - Sydney
Hi Suzanne, thank you for your honest feedback. We’re sorry to hear that the cleanliness of your toilet didn’t meet your, or our, expectations. That’s something we take seriously, and we’re always working to ensure every guest arrives to a clean and comfortable space. Your comments help us identify where we can do better, and we appreciate you taking the time to share your experience.
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