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Veja o que dizem as avaliações
I love playing on Games for the Brain from Arkadium. I was having problems with a couple of the games not playing smoothly, so I turned to Arkadium support for help. I got almost immediate response f... Ver mais
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The agent was very quick to recognise the problem I reported and kept me informed at every stage. He was also fast in responding to my emails and proved himself not only incredibly professional but al... Ver mais
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Not only did the Arkadium agent (Rodrigo) respond almost immediately to my request, but he went above and beyond to help me find what I was looking for even though it was not an Arkadium-supported gam... Ver mais
Detalhes da empresa
Escrito pela empresa
Arkadium is a company that specializes in creating engaging, high-quality casual games. Founded in 2001, Arkadium focuses on developing games that are both fun and mentally stimulating, catering to a wide range of players. The company is known for its web and mobile games, many of which are popular in digital publications and are designed to be accessible and enjoyable for players of all ages. Arkadium’s mission is to create games that bring joy and enrich people’s lives through play.
Informações de contato
West 25th Street 40, 10010, New York, Estados Unidos
- + 1 (212) 337 37 01
- support@arkadium.com
- www.arkadium.com
4,5
Excelente
539 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Solved the problem
Solved the problem- crossword not loading.
12 de março de 2026
Avaliação não solicitada
Resposta de Arkadium
Hi Hugh 😊
Thank you for sharing your experience! We’re happy to hear the issue with the crossword was resolved.
If you ever run into anything else, we’re always here to help. Enjoy your puzzles! 🧹💙
Outstanding Staff!
The staff is amazing! Always ready to help plus they follow up to see if the problem has been resolved. Wish all support staff in other businesses were as eager and competent!
14 de março de 2026
Avaliação não solicitada
Resposta de Arkadium
Hi Jan 😊
Thank you for the wonderful feedback! We’re delighted to hear that our team made such a positive impression.
Your kind words truly mean a lot to us — we’ll be sure to share them with the team 💙
Had a problem with a puzzle and they…
Had a problem with a puzzle and they got right on it and corrected in a day. They were awesome
11 de março de 2026
Avaliação não solicitada
Resposta de Arkadium
Hi Connie 😊
Thank you for your review! We’re so glad the issue was resolved quickly and that you had a great experience with our team.
We appreciate your support and hope you continue enjoying our games 💙
"I had a fantastic experience with…
"I had a fantastic experience with Arkadium Support. Olga was incredibly helpful and patient while resolving the issues I was having with Hurdle. She made the process seamless, and I’m so glad to be back to my daily puzzles. Truly top-notch service!"
11 de março de 2026
Avaliação não solicitada
Resposta de Arkadium
Hi Susan 😊
Thank you for your fantastic feedback! We’re thrilled Olga was able to assist you and make the process smooth.
We’ll be sure to pass along your kind words — it will mean a lot to her! Enjoy your daily puzzles 🎉💙
Excellent Games, Great Support
I've enjoyed a number of different games from Arkadium through the AARP app. All have been fun and challenging. Recently, one of the games didn't want to load, so I reached out to their support group and got the expected "Thank you for your comment. We'll get back to you within 48 hours". I received a follow-up just a couple of hours later saying that they were looking into it. Then another saying they had determined the issue and repaired the problem!
9 de março de 2026
Avaliação não solicitada
Resposta de Arkadium
Hi Jerry 😊
Thank you for the detailed and thoughtful review! We’re delighted to hear you enjoy our games and that our support team was able to resolve the issue quickly.
Providing timely updates and solutions is very important to us, and we’re glad we could meet your expectations.
Happy gaming! 🎮💙
Help was fast
Help was fast. I explained the games weren't working and I was told they would being looking into the problem and contact me when problem was resolved. They did contact me when problem wad fixed and also checked back to make sure everything was working. Excellent service!
20 de fevereiro de 2026
Avaliação não solicitada
Resposta de Arkadium
Hi Karen,
Thank you so much for your wonderful review! 😊 We're really glad to hear our team was able to resolve the issue quickly and keep you informed along the way. Providing prompt updates and making sure everything is working properly is very important to us.
If you ever need assistance again, we're always happy to help.
Thanks again for your kind words and for playing our games! 🎮
Best regards,
Arkadium Team
I RECEIVED A PROMPT AND COURTEOUS…
I RECEIVED A PROMPT AND COURTEOUS RESPONSE FROM TECH SUPPORT; ALONG WITH A FOLLOWUP AFTER THE REPAIRS WERE MADE. JUST GREAT PROFFESSIONAL SERVICE!
9 de março de 2026
Avaliação não solicitada
Resposta de Arkadium
Hi Joyce,
Thank you for the fantastic review! 😊 We're delighted to hear that our tech support team was able to assist you quickly and follow up once everything was fixed.
Providing prompt, courteous service is exactly what we strive for, and it's wonderful to know that your experience reflected that.
We truly appreciate your support! 🎮
Best regards,
Arkadium Team
Very quick and pleasant response to my…
Very quick and pleasant response to my problem. It was solved in a day without any hassle. I really appreciate the communication from them letting me know how the process was going.
3 de março de 2026
Avaliação não solicitada
Resposta de Arkadium
Hi Rae,
Thank you for sharing your experience! 😊 We're very happy to hear that your issue was resolved quickly and that our team kept you informed throughout the process.
Clear communication and fast problem-solving are priorities for us, so it's great to know we met your expectations.
Thanks again for your kind feedback and for playing with us! 🎮
Best regards,
Arkadium Team
The Arkadium Team Kept Me Informed
The team addressed the problem right away and kept me informed.
The problem was fixed in a reasonable amount of time and they let me know. They even asked me to double check that it was fixed!
I couldn't ask for more.
6 de março de 2026
Avaliação não solicitada
Resposta de Arkadium
Hi Patricia,
Thank you so much for the lovely review! 😊 We're glad our team was able to address the issue quickly and keep you updated throughout the process.
It means a lot to hear that the experience met your expectations. We'll always do our best to provide helpful and responsive support.
Thanks again for your support and for playing our games! 🎮
Best regards,
Arkadium Team
Awesome experience
Awesome experience. Quick and accurate resolution and kept me informed along the way. 5+ stars!!
6 de março de 2026
Avaliação não solicitada
Resposta de Arkadium
Hi Nancy,
Thank you for the amazing feedback! 😊 We're thrilled to hear you had such a positive experience and that the issue was resolved quickly and accurately.
Keeping our players informed and ensuring everything works smoothly is very important to us.
We truly appreciate your support — and your “5+ stars”! ⭐🎮
Best regards,
Arkadium Team
Used to love this game
Used to love this game. Now, they are adding slang, names (Japanese, Jew, etc.), and non English root words. They should stick with words from the English Webster Dictionary.
7 de março de 2026
Avaliação não solicitada
Resposta de Arkadium
Hi Teresa,
Thank you for sharing your feedback. We appreciate you taking the time to let us know about your experience. 😊
Our games sometimes include a wide variety of valid words from different sources and dictionaries, which may occasionally differ from traditional expectations. Your feedback is very helpful and will be shared with our team as we continue improving the game.
If you'd like to share more details or examples, please feel free to contact our support team at support@arkadium.com — we'd be happy to look into it further.
Thank you again for your input and for playing our games! 🎮
Best regards,
Arkadium Team
On March 3
On March 3, 2026, I had a problem with the AARP
game website. I contacted Arkadium about the problem. The issue was corrected within 24 hours.
FRED, Lake Worth. Florida
HIGHLY RECOMMENDED
3 de março de 2026
Avaliação não solicitada
Resposta de Arkadium
Hi Fred,
Thank you very much for your kind review! 😊 We're glad to hear that our team was able to resolve the issue quickly and get everything working again within a day.
Your recommendation means a lot to us, and we're always here if you ever need assistance again.
Thanks for playing and for your support! 🎮
Best regards,
Arkadium Team
Not only did Arkadium respond almost…
Not only did Arkadium respond almost immediately to my request for support, they resolved the issue very quickly and kept me informed. This is what customer service is supposed to look like!
5 de março de 2026
Avaliação não solicitada
Resposta de Arkadium
Hi Elliot,
Thank you for the great feedback! 😊 We're thrilled to hear that our support team was able to respond quickly and resolve the issue while keeping you informed.
Providing the kind of customer service players expect is very important to us, so your comment truly means a lot.
Thanks again for your support and for playing our games! 🎮
Best regards,
Arkadium Team
Always helpful!
You folks just try to be as helpful as you can! That's all that can be expected!!
5 de março de 2026
Avaliação não solicitada
Resposta de Arkadium
Hi Pierre 😊
Thank you so much for the kind words! We're really glad to hear that you've had a positive experience with us. Our team always aims to be as helpful as possible, and it means a lot to know that it’s appreciated.
Thanks for playing and being part of our community! 🎮
AMAZING games, the best website ever!
As I have said many times, the support from Arkadium is efficent, fast and so informative. They always resolve tech issues, they take into account my suggestions....they are diligent, reliable and the GAMES are simply fantastic!!!! I love their website and will never leave..................the full screen option rocks!!!!!
5 de março de 2026
Avaliação não solicitada
Resposta de Arkadium
Hi Midnight Madness 😄
Wow — thank you for the amazing review! ⭐⭐⭐⭐⭐
We're thrilled to hear that you've had such a great experience with our support team and that you're enjoying the games and features like the full-screen mode. Your feedback and suggestions truly help us keep improving.
We really appreciate your enthusiasm and support — it means a lot to the whole Arkadium team! 🎮💙
SUPER SUPPORT
The Arkadium Team is GREAT at helping with game issues
4 de março de 2026
Avaliação não solicitada
Resposta de Arkadium
Hi George 😊
Thank you for the great feedback! We're happy to hear that you've had positive experiences with the Arkadium team when getting help with game issues. Our support team works hard to assist players as quickly as possible.
Thanks for playing and for being part of the Arkadium community! 🎮😊
Arkadium has the best games
Arkadium has some of the best games on the internet. I love the fact that you can play the games full screen as long as you subscribe and you don't have to pay anything to subscribe. If you have an issue with a game they are quick to help you resolve it.
16 de fevereiro de 2026
Avaliação não solicitada
Resposta de Arkadium
Hi Karen 😊
Thank you for your kind words! We're thrilled you enjoy the games and full screen, and it's great to hear our team was able to help quickly. Have fun playing! 🎮✨
Rapid Support Response
I have queries and questions over the years and Arkadium support has, for the most part, responded quickly and effectively.
In my most recent interaction, the response to my online query took minutes and subsequent email communications were equally impressive.
The issue was resolved.
24 de fevereiro de 2026
Avaliação não solicitada
Resposta de Arkadium
Hi Richard 😊
Thank you for taking the time to share your experience! We're delighted our support team has been responsive and helpful over the years, and we're glad we could resolve your issue quickly. We appreciate your trust! 🙌✨
Great game site
Great game site! Support staff are always helpful should you require their assistance. Highly recommend!
21 de fevereiro de 2026
Avaliação não solicitada
Resposta de Arkadium
Hi Lynn 😊
Thank you for the fantastic review! We're delighted you're enjoying our game site and that our support staff has been helpful whenever you've needed assistance. We truly appreciate your recommendation! 🎮🌟
You have a great staff
You have a great staff. They care about the users of this fine product.
21 de fevereiro de 2026
Avaliação não solicitada
Resposta de Arkadium
Hi Bill 😊
Thank you for your kind words! We're proud of our team and love hearing they care about our players. We truly appreciate your support! 🙏✨
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