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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Imagine a company wherein you can pay a premium for NO ADS. Well with this company that's a total lie. The company's latest foray into cheating its premium customers is a game called Solitaire Farm Se... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I love playing on Games for the Brain from Arkadium. I was having problems with a couple of the games not playing smoothly, so I turned to Arkadium support for help. I got almost immediate response f... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The agent was very quick to recognise the problem I reported and kept me informed at every stage. He was also fast in responding to my emails and proved himself not only incredibly professional but al... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Not only did the Arkadium agent (Rodrigo) respond almost immediately to my request, but he went above and beyond to help me find what I was looking for even though it was not an Arkadium-supported gam... Ver mais

Detalhes da empresa

  1. Casa de apostas

Escrito pela empresa

Arkadium is a company that specializes in creating engaging, high-quality casual games. Founded in 2001, Arkadium focuses on developing games that are both fun and mentally stimulating, catering to a wide range of players. The company is known for its web and mobile games, many of which are popular in digital publications and are designed to be accessible and enjoyable for players of all ages. Arkadium’s mission is to create games that bring joy and enrich people’s lives through play.


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

539 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Attentive and Helpful

Impressed by the quick response I received and happy Arkadium was able to resolve my issue.

28 de maio de 2025
Avaliação não solicitada
logotipo da Arkadium

Resposta de Arkadium

Thanks so much, Joanne! We're really glad to hear our team was able to help quickly and that your issue was resolved. If you ever need anything else, we're here for you! 😊

Avaliado com 4 de um total de 5 estrelas

Arkadium Games

When playing as free online games I could overlook the glitches. As a paying concern NO. Frequently have to log back in oft times unsuccessfully.
Update: Have had Arkadium respond favorably and seems much improved.

16 de maio de 2025
Avaliação não solicitada
logotipo da Arkadium

Resposta de Arkadium

Hey there! Thanks for letting us know. We’re digging into those login hiccups right now—no one should have to keep signing back in, especially our paid players. Hang tight while we patch things up, and feel free to drop us any extra details at support@arkadium.com.

Avaliado com 5 de um total de 5 estrelas

Arkadiums Bubble Shooter

That may be the best game I have ever played. If you want intensity, you must play Arkadiums Bubble Shooter. It will not disappoint.

8 de maio de 2025
Avaliação não solicitada
logotipo da Arkadium

Resposta de Arkadium

Hi Arun! Wow, thanks a ton for the love! 💖 We're so happy you’re enjoying Arkadium’s Bubble Shooter — it's awesome to hear it's one of the best games you've ever played! 🎯🔥 Keep having fun and popping those bubbles! 🫧😊

Avaliado com 5 de um total de 5 estrelas

Very attentive technician

Very attentive technician. Kept me in the loop all the way until problem was fixed!! Very impressive!!

27 de abril de 2025
Avaliação não solicitada
logotipo da Arkadium

Resposta de Arkadium

Hi Char! Thank you so much for your kind words! We're really happy to hear our technician kept you informed and got everything sorted out. We'll make sure your feedback gets passed along — it’ll definitely make their day! 😊

Avaliado com 5 de um total de 5 estrelas

DO AGREAT JOB THEY ARE VERY KNOWLEDGAGE…

DO AGREAT JOB THEY ARE VERY KNOWLEDGAGE KEEP THE GREAT WORK GOING

11 de abril de 2025
Avaliação não solicitada
logotipo da Arkadium

Resposta de Arkadium

Hi Cynthia! Thanks so much for your kind words! 😊 We're really glad to hear you're enjoying the experience. We'll definitely keep up the great work! 💪⭐

Avaliado com 5 de um total de 5 estrelas

Support team member did great!

When I contacted Arkadium with a complaint that I had, a member of the support team quickly responded to the issue and was very helpful in resolving the matter.

10 de abril de 2025
Avaliação não solicitada
logotipo da Arkadium

Resposta de Arkadium

Hi Laurie! Thanks so much for your kind words! 😊 We're happy to hear our support team could help you out quickly and resolve the issue. If you ever need anything else, we're just a message away!

Avaliado com 5 de um total de 5 estrelas

Awesome Customer Service

Every time I have contacted Arkadium with a question or concern, I have always received a prompt reply. It’s obvious that the Arkadium Support Staff is extremely customer oriented.

19 de abril de 2025
Avaliação não solicitada
logotipo da Arkadium

Resposta de Arkadium

Thank you, Joyce! 😊 We truly appreciate your kind words. It means a lot to know you feel supported every time you reach out. Our team is always here to help and happy to assist!

Avaliado com 5 de um total de 5 estrelas

Arcadium games

As with all game sites, there are occasional glitches. Arcadium are really easy to contact when there's an issue and they work to put things right quickly. They check if a problem is sorted (via email) before closing the ticket.
The games are fun and the adverts are minimal - before the game begins but not during the game. I like the control over sound effects and music, and the visuals are clear and a good size when playing on the phone.

17 de abril de 2025
Avaliação não solicitada
logotipo da Arkadium

Resposta de Arkadium

Hi Mia! Thanks a ton for the thoughtful feedback! 😊 We’re glad you’re enjoying the games and appreciate how we handle support. It's great to hear the visuals, sound options, and low ad interruptions are working well for you. Let us know if anything ever comes up — we're here to help!

Avaliado com 5 de um total de 5 estrelas

Arkadium is NOT just "another gaming…

Arkadium is NOT just "another gaming website"; They have THE BEST and FASTEST CUSTOMER SERVICE RESPONSE I've ever encountered! In business as well as gaming! Thank you for your "Quick Response" to my "Issue" and your even quicker "Turn around" time to RESOLVE the problem! TRULY APPRECIATE YOU ALL! Quick + Professional= AWESOME!

11 de abril de 2025
Avaliação não solicitada
logotipo da Arkadium

Resposta de Arkadium

Hi James! Wow, thank you so much for the kind words! 💬💙 We’re really happy to hear that our support team made a great impression. Quick and professional is exactly what we aim for! If you ever need help again—or just want to play—know we’ve got your back. 😊🎮

Avaliado com 5 de um total de 5 estrelas

Great response to problem

I had a problem with some games not loading; I sent a message to the support group and got an email back almost instantly, suggesting how to fix the problem. I did as recommended and the problem disappeared. Great, fast response that resolved my issue.

11 de abril de 2025
Avaliação não solicitada
logotipo da Arkadium

Resposta de Arkadium

Hi Del! Thanks so much for your kind words! 😊 We're happy to hear our support team was able to help quickly and that your games are now loading properly. If you ever need anything else, we're just a message away. Happy gaming! 🎮✨

Avaliado com 5 de um total de 5 estrelas

Mahjongg Dark Dimensions

Fast, very helpful team. Thank you very much.

12 de abril de 2025
Avaliação não solicitada
logotipo da Arkadium

Resposta de Arkadium

Hi Imrene! Thanks a lot for your kind words! 😊 We're really glad you’re enjoying Mahjongg Dark Dimensions and that our team could help. Don’t hesitate to reach out again if you need anything. Have fun playing! 🧩💫

Avaliado com 5 de um total de 5 estrelas

I play all sorts of games on this site…

I play all sorts of games on this site and when I wrote to complain that a game wouldn't let me reach a higher level (it would freeze), I wrote to the company and after a few days they fixed the problem and it worked better than before. Their emails are always friendly, courteous and timely.

9 de abril de 2025
Avaliação não solicitada
logotipo da Arkadium

Resposta de Arkadium

Hi J.H. Thank you so much for your thoughtful feedback! 😊 We're glad the issue got fixed and that everything’s running smoother now. It means a lot to hear you enjoy the games and our support. If anything else comes up, we’re always here to help! 🎮💬

Avaliado com 5 de um total de 5 estrelas

I was struggling with a game cooking…

I was struggling with a game cooking live and could not get past one point. I asked support for help and they have fixed it and followed through so nicely. It is good to know that customer service is alive and well.!

10 de março de 2025
Avaliação não solicitada
logotipo da Arkadium

Resposta de Arkadium

Hi Jennifer! Thanks a bunch for your kind words! 😊 We're really happy we could help with Cooking Live and get things back on track for you. It’s great to know our support made a difference. We're always here if you need anything else—happy cooking! 🍳🎮

Avaliado com 5 de um total de 5 estrelas

A+ customer service

Whenever I have had a question, I have emailed Arkadium. I have always had an immediate acknowledgment, followed by an immediate, helpful response which fixed my problem. I wish all organizations could copy this level of customer service!

10 de abril de 2025
Avaliação não solicitada
logotipo da Arkadium

Resposta de Arkadium

Hi C.E.! Wow, thank you so much! 😊 We really appreciate your kind words and are so glad our team could help quickly each time. We'll keep doing our best to live up to that A+! Always here when you need us. 💬🌟

Avaliado com 5 de um total de 5 estrelas

Quick Action

A very quick response telling me the issue is being worked on. Follow up notifications kept me informed.

7 de abril de 2025
Avaliação não solicitada
logotipo da Arkadium

Resposta de Arkadium

Hi Kirk! Thanks for the great feedback! 😊 We're glad you appreciated the quick updates and follow-ups. Keeping you informed is important to us—feel free to reach out anytime! 💬⚡

Avaliado com 5 de um total de 5 estrelas

They were prompt in there responses and…

They were prompt in there responses and thorough and helped me to get back to enjoying my games.

7 de abril de 2025
Avaliação não solicitada
logotipo da Arkadium

Resposta de Arkadium

Hi Peggy! Thanks so much! 😊 We're happy to hear our team was able to help quickly and get you back to enjoying your games. If anything else pops up, we're just a message away! 🎮💬

Avaliado com 5 de um total de 5 estrelas

They kept me informed and did not leave…

They kept me informed and did not leave the problem unresolved. Thank you for the help.

12 de março de 2025
Avaliação não solicitada
logotipo da Arkadium

Resposta de Arkadium

Hi Phyllis! Thank you! 😊 We're really glad we could keep you in the loop and get the issue fully resolved. Always happy to help—enjoy your games! 🎮👍

Avaliado com 5 de um total de 5 estrelas

Satisfied customer

Well, the games are excellent quality and fun to play. The Arkadium Support Team is a great help. The issue was efficiently fixed and I am glad to be a customer to this site. I shall keep playing and having fun, and if any issues come up, I know who to talk to! And I know my problems will be fixed promptly, making me a very happy customer. Keep up the good work!

p.s. Do you think you could add more racing games and make the ones already on the site more interactive? I'd be much obliged!

24 de março de 2025
Avaliação não solicitada
logotipo da Arkadium

Resposta de Arkadium

Hi Gavin! Thank you for your wonderful review! 🌟 We're so glad to hear you enjoy our games and had a great experience with our Support Team. Your kind words mean a lot! 🚀 As for racing games, that's a great suggestion—we’ll share it with our team. Keep having fun, and we’re always here if you need us! 🏁🎮

Avaliado com 3 de um total de 5 estrelas

Diagonal sudoku broke over a month ago

Over a month ago .. arkadium changed the diagonal sudoku. The defailts for the puzzle chsnged. No history is saved. I used to see how many i solved in a month… now you take a phone call and progress is gone. Since arkadium has become a monopoly appearing on all puzzle websites… bye bye arkadium and sudoku

23 de março de 2025
Avaliação não solicitada
logotipo da Arkadium

Resposta de Arkadium

Hi K Boyd! Thanks so much for your feedback. We haven’t changed the Sudoku puzzle in a while. Could you please reach out to our Support Team to look into this? You can contact them at support@arkadium.com.

Avaliado com 5 de um total de 5 estrelas

The support staff is always available…

The support staff is always available to help! They respond quickly and always cheerfully and follow up to see if your problem is resolved. Can’t ask for anything more! They are THEE BEST!

13 de março de 2025
Avaliação não solicitada
logotipo da Arkadium

Resposta de Arkadium

Hi Jan! Thank you so much for your kind words! We're delighted to hear that our support team has been helpful and responsive. Your feedback means a lot to us, and we'll keep doing our best to provide top-notch assistance. If you ever need anything, we're always here for you! 😊

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