Armoire Avaliações 263

The initial rental went okay, but I had a very difficult time communicating with the company.

I only liked 3 of the 6 initial items, returned them within a few days but received NO INSTRUCTIONS on how to replace these so I could get full benefit of the service for 30 days. I emailed several times but no reply or help.

I saw a 2nd charge on my account for the FULL amount and reached out immediately and they refused to help me. They offered to give me a CREDIT - which is NOT what I wanted since the service did not work for me.

I have asked for escalation and an exception since I was unsatisified with their execution, responsiveness, and their compassion. At this point, I'm left with a bad experience, a credit for a service I don't want, and no compromise at all.

Beware when using this service!!!

Title: Honest review of Armoire clothing rental (real pros & cons + referral)

I’ve been using Armoire for years and wanted to share an actual user experience for anyone considering it. Not sponsored, just my honest take.

Overall: I’ve really loved the service, even with a few hiccups.

Pros:
Access to expensive designer brands I typically wouldn’t buy
Constantly rotating, new wardrobe
Great while losing weight, post-baby, or changing sizes
Works for everything: work, casual, vacation, weddings
Customer service is helpful, fast, and has an easy chat function
Never have to shop or try things on in stores
Scratches the itch to “shop” while keeping costs to one monthly fee
Limits laundry
Easy deliveries and free FedEx pickup from your home
You can buy items you really love at a deep discount
Some items come new with tags

Cons:

Can be expensive — plans start at $99/month and go up to $249/month for unlimited swaps
Some items have arrived more worn than expected (snags, pleats fallen out, denim shorts that seemed shrunken)

Despite the occasional quality issue, it’s been worth it for me overall and fits my lifestyle really well.

If you’re thinking of trying it, there’s currently a pretty good deal with discounts. Go see a short video showcasing a year of my favorite outfits on my channel:

@RentSmartwithVanessa on YouTube

subpar selection, slow delivery, and confusing terms about the payments/credits with your plan. I've had positive and smooth experiences on other rental platforms.

I was really excited to try but unfortunately was very disappointed. Clothes looked dingy and showed too many signs of wear. I cancelled after my first delivery.

Received my first case (as a first time Armoire customer) on March 25th. Case was 100% season inappropriate. With Spring as the season, I received: a brown turtle neck bodycon dress, tan fleece jacket and black faux leather pants. (I live in mid 80-90’s degree weather). None of the clothes that I received resemble any of the styles that I liked on their website to show the stylist what I do like.
I have attempted over the course of 3 days to contact someone from this company. Initially, my hopes was to actually interact with a human and swap out the clothes for season appropriate clothes. I have now left 2 VM messages, 2 chat messages & 2 emails asking for someone from Armoire to contact me. I’ve had no response.
I would NOT get a membership from this company. Horrible customer service & horrible selection of clothes.

Armoire is a fantastic clothing rental service. I’ve been a satisfied customer 9 months with no issues from the quality of clothes received, shipping, or customer service. I love how easy the app is to use and the AI summary for each piece’s review is highly accurate. Their referral program is amazing as well. I hope they don’t change it. I recommend Armoire to all my girl friends!

recently canceled my membership and was disappointed with the experience. The most recent package arrived just yesterday, and none of the items fit. The styles felt outdated and didn’t match my preferences at all, and I didn’t wear a single piece. One pair of pants even arrived with a visible spot on it, which was frustrating. While the cancellation email was polite, the process still feels stressful with multiple return deadlines and the risk of being charged full retail prices after canceling. Overall, the concept is good, but the execution and cancellation process need improvement.

PROS:
- Keep your rentals until your new batch arrives. - Keep your favorite items as long as you want (it goes towards an item in your next case).
- Upgraded package that allows you to swp items as many times as you want. Not exactly very ecological but nice when something doesn't fit or you have special occasions so you're not stuck with an item all month.
- Like that you can organize saved items into Collections.

CONS
- Clothing options can feel a little dated or old-lady. Good stuff is in there, but you have to scroll ... and scroll ... and scroll. I find it takes a long time to choose my items.
- It defaults to "available ow" so when searching you see the stuff no one wants or has rented. Untoggle that ....

Because of the pros, I like this service better than RTR or Nuuly but every now and then I get bored with the lack of creative options and switch it up.

I sent the below message to Armoire within 24hrs of receiving my first delivery (known as a “case”). I did not receive the requested refund, after asking 3x.

———
First, I'd like to say that the concept and the delivery are fantastic.
Second, the Customer Engagement and communications are stellar!
Third, I love a woman-owned company, supporting women

However, I did just receive my first case, and I am returning all 4 items. :(
I know it helps to know why, so here is my feedback:

1.) The black blazer would work, but it's not a nice seamless seam at the shoulders (where eyes will be drawn the most). There's a bit of a "puff" at the top of the sleeve. Just not a clean tailor job.
2.) The red jumpsuit is too short for my torsoe and cuts me between the cheeks in back and the "toes" in front (sorry to be so crude, but I'm sure you 100% get what I'm relaying in words with this description)
3.) The pink dress screams .. grandma. And, the breast seams make their own illusion of boobs which compete with mine (red jumpsuit does the same)
4.) The black/white dress is not at all flattering (at least for my shape, dimensions for which was captured during Intake)

I'm not convinced the quality will be better if I try again, as the material and cuts all seemed very similar over 4 very different products. Respectfully request a refund as I returned everything within 24hrs, unworn.

Cannot find any season appropriate work clothes in my size 6 P. 2 straight months of useless efforts, I am ready to cancel subscription

I love the variety and the options. I opted for the highest tier and love that I can swap out as many items as I want whenever I want. This service is flexible and I love that I can play with current trends without commuting to things I don’t love. Shipping is so fast and customer service is a breeze.

The clothes are always as described. They have a wonderful selection and incredibly fast shipping! I always look forward to their deliveries.

Most of the clothes I have rented have been great. The biggest issue is getting the right size. I have rented some mediums that fit and some that were huge some dresses I needed a six so I needed it at eight and it was really hard to tell until you are able to try them on.

Quick shipping and great customer service. Good choice of clothes. Great for adding on to your wardrobe and trying something new.

fun, endless options to enhance your wardrobe, try something new, experiment.

Nothing was even worth a try on. I sent everything back immediately.

The clothes and fit were decent. One of the dresses I ordered was a lot shorter than it appeared in pictures. I did want to keep a few things, but I can’t justify spending over $100 on used clothes. The worst thing was that they tout you can have fedex come get it from your front porch, but the link they provided was only to print a new shipping label. I won’t do it again out of simple lack of convenience. That made me irritated enough to write this review.

Appalling - My order was to be delivered to a industrial business address in Brisbane, but they tried delivering at 7pm on a Friday night, and then returned the item to somewhere in Sydney on the Monday. Several attempts to get a refund or redelivery just got a response of - We have a specialist looking into the matter for you....thank you for your patience. First time buying from this company and will be the last. Appalling, Shocking service!!

I ordered two items a green Men's Button Denim Jacket. quality of material and jacket is poor. The jacket was not as per the picture (100% sure of this).
material is quite thin and is similar to short demin material.

Second item was a Men’s Long Sleeve Shirt, again not as per the picture. The shirt material is OK. the dimensions of the shirt are not that great. The torso length is quite short. I'm a stardard shape.

Overall value for money is poor.
Delivery time, long.
Lesson learnt, don't buy again.