MONA UK Avaliações 

1.288
O TrustScore é 1 de um total de 5

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

The shorts I ordered were of poor quality and are too small, I would send them back but after reading the reviews I think I would be flogging a dead horse, so they will be going to the Charity shop. I... Ver mais

Avaliado com 1 de um total de 5 estrelas

My wife ordered item and received email 13/8 giving delivery date 7-10 days. Item not arrived. Weeks of phone calls to repeatedly hear "being looked into". Promised return calls never made. Tracking i... Ver mais

Avaliado com 1 de um total de 5 estrelas

i bought (special offer) a quilted jacket. Reasonable quality but for price no lining. Found most items made of polyester and jumpers/sweaters made of acrylic. All very expensive. Now MONA taken... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Artigiano was always reliable, beautiful clothes, expensive, but quality good. BEWARE.......THEY HAVE CHANGED! Different account number given, customer service useless. Returned product, (due to siz... Ver mais

Detalhes da empresa

  1. Loja de moda feminina

Escrito pela empresa

MONA (previously known as Artigiano) brings you classic cuts and contemporary styles for every occasion. For 90 years, MONA has been designing impeccably tailored clothing using the finest fabrics, to deliver designs that will help you dare to be you.


Informações de contato

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Muito Ruim

O TrustScore é 1 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Todas as avaliações

(1.288)

0 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

I have been a customer with Artigiano…

I have been a customer with Artigiano for approx.20 years now and have never had reason to complain. Their collections have always had something for most tastes. I especially like the new ranges of Mona, Rabe,Toni and Barbara Lebek. Garment fabrics are always of good quality.This is a very exciting move. I look forward to receiving their catalogues. Delivery times are good and most important for me is their excellent returns service.

9 de agosto de 2019
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

I have been enjoying Artigiano fashions…

I have enjoyed Artigiano fashions for many years and have always been very satisfied with the style, finish and value until other makes were introduced. I was always able to order the same size when buying Artigiano and received the expected fine quality, well made clothes. Now I have to order what I think is the right size and then, usually, return and reorder because Moda and Toni (in particular) are much smaller than Artigiano, also the quality is not up to the same standard as before in relation to the cost.

6 de agosto de 2019
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Mostly I am very pleased with…

Mostly I am very pleased with Artigiano. Unfortunately through illness I have gained so much weight but you have been able to help with good clothing. I just wish you offered more discounts for customer such as myself. I have also invited my friends to use your company which they are doing. x

5 de agosto de 2019
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Just as illustrated

This is a lovely dress, good Artigiano quality and style, but more afternoon than evening. That was one of the reasons I returned it, and the other is that I didn't like myself in it (I'm a size 14/16), and I need to lose some weight.

5 de agosto de 2019
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Lovely clothes

Lovely clothes (although too much polyester) and prompt delivery. The packaging is robust but not excessive. Artigiano achieve an excellent balance between current fashion and comfort and I always enjoy looking at the catalogues.

1 de agosto de 2019
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Perfect

incredibly quick delivery and wonderful packaging. The items of clothing were nicely packaged and looking pristine. Fantastic service and wonderful staff. I would definitely recommend this company!

1 de agosto de 2019
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

I used to love Artigiano

I used to love Artigiano and have given them 2 stars as the Artigiano clothes are good, however since becoming part of Mona they have a different ethos. I am always getting emails and catalogues of awful cheap and unfashionable looking clothes by Mona, which do not even come in my size (10). Artigiano can be so much better than this

31 de julho de 2019
Avaliação não solicitada
logotipo da MONA UK

Resposta da MONA UK

Dear Mrs. Clark,

Thank you for sharing your feedback.

Kind regards,

Artigiano Customer Services

Avaliado com 4 de um total de 5 estrelas

Artigiano always over a few years have…

Artigiano always over a few years have been my choice Style -Fabrics and Fit all unbeatable BUT!! now recently I can not find in the new Autumn Collection the size I want size 8-10 ceases to be available , This is very distressing to say the least Please advise and help as I would be very sad if this means I can no longer purchase from Artigiano who I have always trusted and relied on to have the look I love.

31 de julho de 2019
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

I am very disappointed in Artigiano as…

I am very disappointed in Artigiano as a company as on two occasions I have had to wait weeks for a refund. This time in June they overcharged me by £15 and I am still waiting for the refund. I have phoned numerous times and I was told by a very rude lady yesterday that the refund had been sent to my account in June and "it was now out of their hands". My PayPal account should have been refunded and that is not so. As it was their error I would have thought the problem would have been dealt with swiftly! I am now seriously thinking that I will not be dealing with the company again.

30 de julho de 2019
Avaliação não solicitada
logotipo da MONA UK

Resposta da MONA UK

Dear Mrs. Tollman-Dellar,

Thank you for your feedback.

We have contacted you directly via e-Mail to resolve the issue promptly and accurately.

Kinds regards,

Artigiano Customer Services

Avaliado com 5 de um total de 5 estrelas

Great online shop

Wonderful selection of clothes and accessories suitable for all occasions. Website is excellent and easy to navigate. Delivery and returns are easy and speedy. If staff are contacted they are very helpful and nothing is too much trouble. I have no hesitation in recommending this company.

30 de julho de 2019
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

To be honest

To be honest, i dont like Artigiano as much now as I used to.

I used to look forward to receiving the catalogue but now i am bombarded with them. The products had a feeling of exclusivity; the packaging was special so when you received the box it was exciting to open, now you receive a £150 dress in a plastic bag. It might as well have come from Amazon.

30 de julho de 2019
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Review of customer service

The website does not respond to customer number occasionally necessitating a phone call which is not to a free number. I made an error with size once and although I emailed immediately and asked if it could be changed was told couldn’t be done. Other companies are more helpful. Speedier delivery service would help.

30 de julho de 2019
Avaliação não solicitada

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