MONA UK Avaliações 

Yesterday I “tried” to order a jacket by phone ... firstly the person in the call centre person seemed unable to understand English, I ended the call and rang the Customer services number to try again, again translation into English was difficult.. eventually after a lot of “spelling” (20 minutes worth) I hoped to have placed the order. The person on the phone could not articulate or I felt understand me. I was worried all night as I hadn’t received the confirmation of order email I was assured I would receive) and this morning rang Customer services again and spoke to a woman and asked her to check my address and email on the order number. MY NAME WAS WRONG,
THE HOUSE IN THE ADDRESS WAS WRONG,
THE NAME OF THE VILLAGE WAS WRONG
THE EMAIL WAS TOTALLY INCORRECT ALSO. The person in the call centre became irate with me when I asked to speak to a supervisor and put the phone down. I rang again and got a call centre in Sarajevo this time and a young man called David did his best to try to sort this out. Another 23 minutes this time. The jacket was apparently despatched yesterday to a “non existent” address and I still haven’t received the confirmation email yet. I had tried to order online but site kept crashing hence me trying to order by phone. The security of my details worries me now as I was told they would be written down and once in system would be scrapped. Incidentally why is it necessary to give my date of birth?? Which I refused to do.
I have NEVER had such difficulty in trying to order a jacket or dealt with such strange call centres which I was informed are “all over the world” !!!! by one of these people when I asked “was it Germany I was speaking to.”
Now I dont know if I will receive the jacket which my bank informed me “payment was pending” and the only way to cancel the order would be through Artigiano, which I was told by the irate call centre person Isn’t going to happen. !! I am absolutely disgusted and wILL NEVER use this company again. Be interesting if I have to “wait “ for my refund as I was told I wouldn’t receive it until the jacket was returned to Germany??? How would I ever know that??? Especially after reading other reviews . Horrendous experience.

I ordered 2 items in different sizes on the 27th November ('18)
I kept one and returned the other on the 4th of December.
The Royal Mail Barcode tracking told me that this item was delivered to them on the 6th December. I have telephoned twice only to be told that the item has not yet "arrived in the Warehouse". (I must also say that another Refund was processed very efficiently - within 10 days of the order date!) Obviously something is amiss with the 'System' at their end as it is now 6 weeks since the returned item was delivered back to them. This is unacceptable.

Ordered 2 jackets for my mother totally nearly £600 - returned them 3 weeks ago , fortunately I have retained proof of posting and paid on a credit card, but they are denying they have received the goods and being told I have to wait 28 days for a refund. I don’t think Surrey to Milton Keynes process centre should be that hard. It appears from there it is then sent onto Germany before any sort of refund is issued. After reading the reviews on the refund process I will never order from them again and now fighting for a refund.

I echo all of these reviews My experience with this Co. is equally disgraceful.
Order placed 27th.Aug. No response. Spoke to Jessica on 1st. Oct.Said she'd ring back but didn't.
Spoke to Louisa on 5th. She didn't ring back either.
They cashed my cheque on 17th, Sept.
Wrote to customer services 13th Oct. no reply.
Have just written to head of Customers services requesting dispatch or money returned with compensation.
Watch this space !!
I have never had such disgraceful service from a mail order co.
Beryl Bradbury
Nottingham.

Terrible bought 2 the same dress in two sizes and sent the larger one back, 6 weeks ago and still no refund. I have phoned several times to no avail, be very careful if ordering from them.

Absolutely appalling. Returned items to value of £98, four weeks ago - still no refund, Their helpline confirms they received my items and then they have lost them but they will not refund me until they have investigated their internal loss of my items. Never heard anything so ridiculous in my life. Have just emailed their Executive Chairman and then going to the Ombudsman. So much for a quality company with quality products - have been a regular customer in the past but won't ever go near them again. Would give them zero stars if I could.

Read some really bad reviews but I have ordered twice from Artigiano & have had no problems . Will use them again.

My wife ordered item and received email 13/8 giving delivery date 7-10 days. Item not arrived. Weeks of phone calls to repeatedly hear "being looked into". Promised return calls never made. Tracking info states notified to Hermes but appears not collected. It does not take over 3 weeks to sort. Was it stolen in their warehouse but will not admit it?. Most incompetent firm ever dealt with and I am 81. No wonder firms are in trouble, they will probably find excuse to blame Brexit rather than admit own incompetence.

in common with many other reviewers, I have found that the service I was used to in the past has greatly deteriorated. I hadn't bought anything from this company for some time and recently ordered again. The item I ordered was not suitable; not true to size and cheap looking shiny material, and I returned it. I am still waiting for the refund (their policy is a ridiculous 28 days) and customer services are denying that the return arrived. It is now two weeks since I posted it. Since reading other reviews, I do not have complete confidence in what customer services are telling me. I have certainly noticed a change in the quality of the merchandise, and customer care were not all that caring. I have a strong feeling that this company is in serious decline and will soon have a huge administration sale or simply disappear. I shan't be shopping there again.

What a dreadful experience, I ordered a blouse on the 30th July which never arrived according to the tracking it is in a Hermes Hub somewhere. When I spoke to Customer Services in August they said that it had obviously got lost and they would authorise a refund. I then very stupidly reordered it and paid for it again before reading recent reviews. The second order is again lost in a Hermes Hub somewhere. No refund from either order when I speak to Customer Services all they say it is being investigated by Head Office and can give me no other information. I have never ever dealt with such a shoddy online Company I will never buy anything from them again. If I have heard nothing by the end of September I will be taking them to the small claims court. Absolutely appalling Customer Service never reply to emails and never phone you back.

I have been a loyal customer of Artigiano for years but I have finally lost patience as the customer service has gone from bad to worse. I ordered a dress in mid July which was dispatched but never arrived. I have been over 5 weeks trying to secure a refund without success. I have made 7 telephone calls and sent a number of emails which go unanswered. I have been promised repeatedly that a refund has been processed but it has not been repaid. I have been promised return calls that never come. I have now reported the situation to Paypal. I will NEVER order from this company again.

Tried to order a dress and shoes for a funeral over the telephone and seems that because it had to come from Germany (the norm now it seems) would be two weeks at best. Then find the Artigiano jeans which have been the best I could buy are being discontinued. The website and the catalogue seems to illustrate that new owners are going down a route that destroys the Artigiano brand, respected in this country for many years. I have ordered some of the other jeans and they are not comparable infact I would go so far as to say rubbish. I have no idea how such a business strategy works... buy a great company reputed for quality and style and reduce it to poor style and much reduced quality entirely aimed at a different market. I have bought here for well in excess of a decade and it is a sad day indeed that I cannot buy the jeans that I have loved for years. Will be telling them not to send me the catalogue any longer. Just how many variations on drainpipe jeans can one company sell. We are not all made for drainpipe jeans as indeed Artigiano used to understand from its range. Received the catalogue yesterday...no need to open it the cover says it all. Artigiano you may as well pull out of the UK, This is no longer Italian style and quality nor it is German standards of service. Big thumbs down. Devastated.

An absolute shambles. Order made on 26 June has still not arrived. Told item was in stock when ordered, then told that restocking would be 6 weeks.
Received an email on 3 August stating that order was on the way with delivery between 7/10 days.
Still not arrived. Customer care (an oximoron) says despatched on 3 August but deliver up to 14 days!.
Tracking service from Hermes would suggest that the item is still in the warehouse in Germany.
By the way. The purchase price of the item has been taken.
The products may be good but everything else about this company (and it's sister companies) is totally abysmal.
I will not use this, or it's associate companies ever again, and I shall make all of my social media friends aware to stay well clear.

I can not recommend this company at all; I ordered a dress on 26th May to wear at a Wedding. The Order confirmation quoted 9-10 days which would be fine for me so i duly parted with £179.00 by Visa Debit.
Today (5th June) I thought to call them to ensure the dress had been dispatched only to be told by customer services that it was out of stock!
I should also add that i was on hold for most of the last movement of the Mozart Horn Concerto and then cut off; I dialed again and finally after a few more bars of Mozart managed to speak to someone. I now see in the small print this has cost me 8p per minute plus network connection charge!!
I have cancelled the order but I note that the funds are still not available in my bank and are still in cyberspace.
I would point out that the customer service lady was polite and not rude as described in "one Star" but they do not deserved two!
All in all totally unacceptable and I will never use them again.

Would like to have given 0 stars.
Very stressful getting a refund for goods returned. Nearly 5 weeks. Many calls to the company , Not all calls returned as promised. No manager available to speak to.
It's back to the High Street for some proper service.

Artigiano always delivers great quality fit and style. The catalogs are enticing and of a high standard.
Love it

One star as there is no zero stars. I ordered a dress and a blouse on 30 January 2018. In the past the payment for items ordered is not taken until the items are despatched. In this case the payment for the dress was taken on 19 February and the blouse around the same time. To date the dress has still not arrived and the "Customer Services" (a contradiction in terms) cannot advise whether it has been despatched, is en route or when it might arrive. Frankly they know absolutely nothing and can only advise that they have switched from a manual system (which worked) to an automated system which clearly does not work. Furthermore although the dress is till being advertised "Customer Services" have informed me that it is out of stock and will not be available until May 2018. The blouse is another matter. On Friday 2 March I received a box from Artigiano which contained the despatch note for the blouse. Unfortunately the box contained a pair of trousers !. "Customer Services" now tell me that the blouse is also out of stock and will not be available until April 2018. I have also been advised that the items are coming from Germany - so much for German efficiency ! I seriously doubt that any reliance can be placed on these dates - indeed I would not be surprised to discover that they are just put out to avoid the truth. All in all a total mess - made even more abysmal by the fact that Artigiano clearly does not have a viable system and can tell me nothing about the goods I have ordered. Stay well away from this company as it is clearly spearing in !!!

Very poor customer service. Problems with logging in took for ever to resolve and after 4 days of piecemeal info (sometimes incorrect) I eventually had to order over the phone. Offered free delivery when I signed up for newsletter etc. but this wasn't automatically taken off at checkout as I was told. When I called was told I needed to give the free delivery code - which I did not have! Frustrating process overall and steam driven approach to their website..

I've clicked the '1' star because there isn't a slot for "absolutely no stars given".
I too have been buying clothes from Artigiano for years and they were easy to deal with. Their website was straight forward listing the sizes (12,14,16,18.20 etc.) then after clicking the size, you could click the length of trousers - order and Bob's your uncle. Now, since being taken over, their website is a mess.
I received a letter from a Jessica Perry who calls herself, "Country Manager U.K." I'm afraid Jessica isn't capable in my book. In this letter, she apologised for bad service since taking over the company and offered me a voucher worth £50 provided I spend over £100 to compensate for their bad service - a way of apology and it won't happen again sort of thing. I don't think so!
I've had no bother logging into the old and trusted Artigiano but I spent a lot of time trying yesterday. Frustrated and annoyed, I gave up on that idea. I decided to buy jeans as a guest. What a palaver that was!
I entered the number of my house in the space saying "House No". It was rejected because my house number was 17A. It informed me: - "No letters please." How I am to type in the number of my house if they reject "Letters" in the house number.
Next, type in your Post Code. I typed my postcode in which consists of 6 characters in all - first 3 = 2 letters and a number and 2nd 3 = 1 number followed by 2 letters. Like say, "AB1-1AB"
My next instruction "Please enter 7 characters"
Unbelievable - they want me to add another character to my post code.
What would you like Ms Perry - a wee "Z" or perhaps an wee "A"?!!!
It reminded me at that point, that they only deliver to U.K. Well, I think most folk in U.K. have 6 characters in their post code. I've lived in U.K. all my life since I was born here!!!
I didn't hang about after that as I could see I was now dealing with a shambles of a company. Such a pity about Artigiano slipping into incompetent hands. Their jeans were fantastic but this lot are flogging more of their own.
We have to search for another company - Dreadful!