ASTECtherm Eco Infrared Heating Avaliações 13

I found Galvin and his company (ASTECTHERM) after researching heating for our outdoor room. We didn’t have a water supply out there so the infrared heating was the perfect solution for us. I had looked at infrared panels that are installed on the wall or ceiling however I wanted something discreet. I wanted the outdoor room to be warm and cosy just like in the house. The infrared heating provided by astectherm ticked all of the boxes for what we wanted. Galvin was really helpful from start to finish, giving up advice, giving us a quote. We felt no pressure to go with Galvin and his company but I am so glad we did proceed as he has been very helpful throughout. Galvin couldn’t have done anymore for us, he is very passionate about his business and his work ethic is second to none. I am more than happy with the customer service along with the product. The infrared heating heats up really quickly and nicely which is exactly what we wanted. We cannot thank you enough for all your help, support and expertise.

Great company, very knowledgeable and always willing to go out of there way to help. Would definitely recommend.

We have recently installed underfloor infrared heating systems in 2x Glamping Pods (Aurora Skye), we chose to install this system not only due to its cheaper long term running costs, but it's hidden design and no requirement for a heater to take up any wall space.

We have been ultra happy so far(as have our guests), the system heats up the pods from below 10deg to 18deg(or more) in a matter of a couple of hours, and it gives a nice warmth under foot(laminate flooring).

Galvin has been amazing to deal with, he has answered any random questions quickly and efficiently, and we cannot thank him enough.

Great system, great company.

So found AstecTherm via a video on instagram, within a day of messaging I had a message back from the team explaining everything I had asked .
I then spoke to Galvin direct who gave me every piece of information I required in order to have my heating adequate for my wife’s new clinic . NOT ONLY did he help, he went above and beyond to send the equipment next day delivery and was in constant touch to ensure the system was what we were looking for.

I am now using AstecTherm for other projects through my own business and speak to the team regularly.

Can’t recommend them enough ,

OUTSTANDING

We have used the ASTECtherm infrared heating solution on a number of renovation projects and have been super impressed by the product and also the support given by both Galvin and Adam whenever we needed it.

I visited some installs as they were happening prior to buying the systems so that I could see the process and I then supervised my teams as they fitted the solution into our properties. Adam was always at the end of the phone to answer any technical questions and full schematics and layout drawings were supplied to work from.

I would have no hesitation in looking to buy and install the system into future projects and have in fact already specified it in a number of projects that I am managing and I would definitely recommend to anyone needing a new heating solution.

I have used this heating system on 5 or 6 projects and it works really really well. I have also retro fitted it into my companies offices where it helped to reduce our over all energy consumption.

It’s a great product, smart, effective and efficient. Well done guys.

Have specified and installed AstecTherm in over 50 buildings for my customers, worked with many electricians and plasterers in the process and have many happy customers as a result of this unique heating system.

Bought in 2021 for my 2-bed flat, told it would be 'comparable' to other heating & cheapest elec. While looking into the system they did not send me any manuals, kit list, breakdowns of how the system works other than a quote & later a layout of the mats in simple plan format. No q.s about my flat, NO initial site visit BEFORE quoting, no heat loss calculation. Specified my flat via email, asking only for the plans of my flat. The kit came with ONE document with pictures of how to install the mats. Installed in April, tested fine, already warm outside so getting to temp. Sep, turned the heating on & it wasn’t struggling hard against the cold. Phoned & was told that the building structure needed to warm up, it would be 2 weeks before warmth. I waited, although if you buy a new heating system you should not have to be cold for 2 weeks every autumn! Weather plummeted, it got colder. Heating on all the time never getting above 17 degrees and meter £10+ a day. Told to feel both ends of the mat - were they warm? Yes. Galvin came to the flat for the first time, looked at the mats with the heat camera, they were heating. Response was that my flat didn’t have enough insulation, even though they had NOT asked me any relevant insulation questions. Mentioned our block was considering cavity wall insulation and he decided that this was the issue & once I got that everything would be fine, ( had mentioned in an email before purchase that cavity wall wasn’t filled!). Now, they would get a bigger transformer to replace one for one zone and I should heat the other rooms with oil radiators until my block got cavity wall insulation. This had happened to someone else, in one room, backing onto garage. Made a song & dance about how 'nice' they were to pay for this new transformer for the system they specified that wasn’t working. New transformer arrived, not the manufactured white ones, it looked a DIY prototype. Came with no health and safety instructions (since advised a legal requirement), nothing to say what it was. The casing was an industrial box oversized for the transformer inside, and 3 x bigger. Couldn't fit more in the space where they were, should our cavity wall not happen. Turned on & finally 20 degrees although it took HOURS. But crazy bills £504 for January to heat one zone (livingroom/kitchen), £438 in Feb. Worked for a while but in April I noticed a hairline crack appear in plaster. Turned the heating off for summer. Became clear that my neighbours did not want to get the cavity wall filled. Sep, turned the heating on again. A burn mark in the ceiling! Galvin and my builder came to the flat and they cut into the burn. Doing this revealed that my builder had plastered the mats in before skrim taping the plasterboards together and the big transformer heat was putting pressure on boards screwed into the ceiling but not taped enough together. My builder accepted fault for the boards not being held together well enough, but while this caused ONE mat to rip/burn, it was not responsible for the whole system not working. But Astectherm washed hands of any responsibility for under-specified expensive system. If bigger transformers are needed -have them already manufactured? If cavity walls are an issue -make sure people know that in advance? I have double glazing and double wall - my flat has average, not poor insulation. Why no documentation regarding the higher levels of insulation it needs to run? Maybe ok for new builds and fed by solar panels. But DO NOT RETROFIT this product as Astectherm doesnt know which buildings are suitable & how to advise.
Response:
Big transformer: My bills were £4-500 a month for 1 zone & no more space for 2x more XL tranformers. This is not ‘satisfaction’.
Certificate: You tested the system & found numbers you expected, written evidence in Whatsapp. It was working just not effective. Unfortunate certificate FROM ELECTRICIAN was misplaced in chaos of renovation, never received a certificate from YOU. Wow more lack of docs revealed!
Initial visit: was AFTER problems occurred. You are the only heating company that has not done an initial site visit BEFORE quoting. Dimplex have a system to specify their radiators. You don’t have one that works, and you don't know which buildings it will work in, so ‘supply only’ is really 'wait and see if it works' &if not tough, they’re plastered in
Every other heating system works in this & neighbours' flats. Except yours. You're distracting & not addressing the fact that you specified a heating system that was not strong enough regardless of trade work.
Advice for others:
Contacted Trading Standards who opened a case file on Astectherm. If you are experiencing the same issue, contact them, multiple complaints trigger an investigation.
N.B. Edits due to TP's word limit to accommodate response.

Im toasty warm in my house right now knowing I made the right choice!

Had Astechtherm heating installed in our house for a year now & it’s the best decision I ever made. No radiators, nicer heat, cheap to run & invisible.
Astechtherm do all of the planning for mat location & give a detailed drawing with the kits.
The guys at Astechtherm cannot do enough to help & are always available to answer any queries. They talked our electrician through the work & also sent video links for our plasterer. It couldn’t have been easier.
Just seen a negative review? Are we talking about the same company? I measured a room incorrectly, the guys recut the mat & put new crimps on FOC.
This company understands what good customer service is.

Amazing product. Amazing service. Easy to install and saving money already.

From start to finish the team at ASTECtherm took our plans and came back to us with a quote and running costs for the heating. The whole process was seamless and the system now installed is absolutely brilliant! Warm up times are quick and the heating feels lovely.

Failed to give a refund for a defective product.