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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Darren managed to get me a Netgear product that was really difficult to get hold of - even from the manufacturer. His perseverance and commitment was brilliant, and he kept me up to date all the time... Ver mais

Avaliado com 1 de um total de 5 estrelas

I bought a printer which broke down. The paper stuck, and they asked me to send photos, which I did, they then told me I pulled the paper out the wrong way. Which I didn't, also the paper should not... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Our printer is used in a workshop environment and consequently get a bit of hammer, get dirty and so getting reconditioned or graded options is sensible for us. Never been let down, great communicatio... Ver mais

Avaliado com 5 de um total de 5 estrelas

We needed some additional memory for our server and after a Google search came across Athema. Their price was extremely competitive against other retailers which seemed to good to be true. I e-mailed... Ver mais

Detalhes da empresa

  1. Loja de computadores e acessórios

Informação fornecida por fontes externas variadas

Reseller for a wide range of IT related products, such as toners and inks, refurbished printers and consumables and exdemo products.


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

191 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,4

Todas as avaliações

(191)

7 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 4 de um total de 5 estrelas

Rare kit

I was looking for a relatively old piece of kit as a replacement to get me out of a fix and Athema came up with it.
Easy service, just what was required.

30 de novembro de 2023
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Bought a second hand Xerox printer from Athema

Bought a second hand Xerox printer from Athema - one or two hiccups regarding delivery but all sorted out favourably by Darren Langshaw at Sales. He kept me in touch satisfactorily with all aspects of the transaction and the items were delivered as notified.

Would definitely purchase from Athema again.

Alastair Watson - A and S Properties, Edinburgh

30 de novembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Athema a hidden gem

Athema a hidden gem, excellent service with a price that beats Amazon and others. Have dealt with them for a number of years, excellent source for the Nevertear Paper.

28 de novembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Quick Support

Darren picked up the support really quick and emailed back with all the information I needed within 10 minutes. Swift and excellent support - Would be using again.

9 de novembro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Beware

Beware - purchase didn't exist on their website! Seems this is a common practice of theirs. Still awaiting a refund. Really poor customer service and business ethics.

I have the right to change my mind if goods are not as described. You should not advertise goods n stock if you don't have them in stock - another reviewer complained of this practice recently too. I have received no refund for the £641.94 that you took from my account on 17 October. I am still awaiting a credit to my account.

13 de outubro de 2023
Avaliação não solicitada
logotipo da Athema

Resposta da Athema

Hi
We did not have this particular scanner in stock, we did inform you of this at the time and offered you an alternative, which you accepted. The next day you changed your mind and cancelled the order. You have since been refunded in full. We really didn't deserve a 1 star review for this. We are a very reputable company as you can see from our previous reviews.

Avaliado com 5 de um total de 5 estrelas

A wonderful service

A wonderful professional, friendly and efficient service from Darren and all at Athema. The refurbished printer arrived safely, on time, and packaged with real care. Communication with Darren was excellent, and he kept me well informed of the progress of the order. And the printer is working as good as new, even though it is a rather ancient model. All in all, a really good experience dealing with this company.

2 de outubro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great service, great product

When my HP printer failed I wanted a replacement HP printer/scanner, ideally second hand. I had TWO bad experiences with eBay (one printer/scanner arrived with the glass smashed, a second printer/scanner would only print, not scan, so I sent it back)
I changed tack and decided to try a company that specialised in selling refurbished printers.
After much discussion over my requirements, and what was available, Darren and Athema came up trumps with a beautiful HP Envy, and even allowed me to return my first choice of printer when I realised it was just too big for my home environment (my fault entirely for not checking the spec of the machine)
Clearly they take a lot of trouble to test everything thoroughly before shipping it out, and my HP Envy arrived with the most elaborate and secure packaging - with both foam and bubble-wrap.
Set it up at home in a matter of minutes and I’m delighted to have been able to buy something re-conditioned and not new.

18 de agosto de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

120W HP Adapter

Product exactly as described. Good and prompt communication with both email and phone. Happy to deal with again.

15 de agosto de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Thank-you Darren!! Fantastic from start to finish

Fantastic from start to finish! Great communication, fast delivery and such a delight to deal with. This was for a Rug Doctor purchase which the price was not to be beaten! As I deal with countless suppliers daily, putting faith into a company can be a rarity. However Athema will most certainly be at the top of my list for cleaning machinery. Well done Darren and thank-you so much for a pleasurable buying experience :)

30 de maio de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Lost our money, paid for goods we never received

The item has never been delivered to us, our director, staff etc. have not received our ordered item and we have enquired with our neighbors. Four days after the order FedEx issued a proof of delivery signed by a name unknown to us. We asked Darren to investigate but were very disappointed that he was not helpful, not interested and would take no action. He responds the item was delivered to the director, quoting his name but the Proof of Delivery states a different unknown name. We have lost our money and would never trust this company again. Darren should accept that it is the sender's responsibility to get the item delivered to the customer. His 'tough luck' attitude is of very poor customer service. One would think that to protect one's business reputation one would not behave this way for a quite a low value order. And I would not waste time being dishonest about not receiving a low cost item but I have taken the time as Darren's behaviour is unjust.

31 de março de 2023
Avaliação não solicitada
logotipo da Athema

Resposta da Athema

Hello Penny, we do not use Royal Mail as per our email message before you placed the order.WeI told you we use Fed Ex as a courier service. It was signed for by your M.D and a POD was sent over to you for it by Fed Ex. Once signed for there is not a lot we can do about it i'm afraid.

Avaliado com 5 de um total de 5 estrelas

Zebra Printhead.

Having looked through the internet for a Zebra Printhead i came across Athema it a competitive price called them, they had parts in stock place the order and delivered promptly. I am happy to recommend Athema

30 de março de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Laptop memory module

I found a particular laptop memory module that I required on Athema's website that wasn't available elsewhere in the UK. I was very pleased with my find plus the price was competitve and the order and delivery process got it to me very quickly. Based on my experience,I would definitely recommend looking at Athema.

5 de abril de 2023
Avaliação não solicitada

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