Darren managed to get me a Netgear product that was really difficult to get hold of - even from the manufacturer. His perseverance and commitment was brilliant, and he kept me up to date all the time... Ver mais
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Veja o que dizem as avaliações
I bought a printer which broke down. The paper stuck, and they asked me to send photos, which I did, they then told me I pulled the paper out the wrong way. Which I didn't, also the paper should not... Ver mais
A empresa respondeu
Our printer is used in a workshop environment and consequently get a bit of hammer, get dirty and so getting reconditioned or graded options is sensible for us. Never been let down, great communicatio... Ver mais
We needed some additional memory for our server and after a Google search came across Athema. Their price was extremely competitive against other retailers which seemed to good to be true. I e-mailed... Ver mais
Detalhes da empresa
Informação fornecida por fontes externas variadas
Reseller for a wide range of IT related products, such as toners and inks, refurbished printers and consumables and exdemo products.
Informações de contato
18 Faraday Road, Sl2 1RU, Slough, Reino Unido
- 0844 482 0129
- sales@athema.co.uk
- www.athema.co.uk
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Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
HP LaserJet P2055dn refurbished
The received an invoice for the HP LaserJet printer I ordered very quickly and the printer itself was delivered in two days. For some reason it went to an address a little down my road but I was alerted and managed to pick it up the same day. The printer was very securely packaged and appears almost like new. I received quick feedback on how to download a printer driver I needed and it is nicely set up. So very happy with the service so far.
Excellent communication and very…
Excellent communication and very friendly
Poor systems lost them a sale.
Their systems and lack of careful checking failed them. I ordered a refurbished colour printer from Athena online. After a day I enquired re likely delivery date only to be told they did not have this printer in stock (despite accepting the order and payment). Offered a mono one instead for same cost (mono probably another error on their part) so I looked elsewhere. Staff sounded very helpful.

Resposta da Athema
Order late in the afternoon
Order late in the afternoon, delivery next day at 11am
Very helpful service
Excellent service from Darren
Excellent service from Darren. Thank you
Excellent service and a quick response…
Excellent service and a quick response to a question regarding my order. Will use again when needed.
Great service and purchasing experience
I ordered a monitor from the store, and it was delivered very quickly. No issues at all with the purchase, and Darren was very quick to respond to any personal inquiries. I highly recommend.
Very quick to order
Straight forward ordering with speedy…
Straight forward ordering with speedy delivery.
Slick and straightforward ordering on…
Slick and straightforward ordering on the website. Email query answered quickly and reconditioned printer sent out faster than expected. Fantastic service. Thank you
Not trustworthy
I ordered a monitor which was advertised as being new but was reduced as it had a damaged box.
When the monitor arrived, the box was fine but I was concerned as it had been closed by brown parcel tape and all of the internal items had clearly been opened.
I raised my concerns with the owner of the store who tried to argue that the item was indeed new and was not a returned item. He claimed that it had just been opened for the purposes of testing as the box was damaged.
This can’t be true however as the monitor’s info screen shows that it has 116 hours of use and the box actually contains the original delivery note with the customers name, address and mobile number on it as well as a returns note for comet!!
I will say that the vendor offered to arrange to collect the item if I wasn’t happy with it and I have decided to keep it as the monitor actually appears fine.
That being said I’m annoyed at the product essentially being miss-sold to me and I certainly wouldn’t order again for that reason.

Resposta da Athema
Great service and price.
Great service and price.
Highly recommended.
SCAMMER
SCAMMER
I bought a laptop as new.. but I found that it has been refurbished .
After two days I have a Virus and the touchpad didn't work at all, I have checked the Device manager for mice system .. but there was no any mice system to fix the touchpad problem.
After I sent back to them and waiting for a while I have been informed a false information as I required the Technical support engineer report ,they cut the lines off with so rude behaviour.
Therefore I would not recommend them to anyone else.

Resposta da Athema
Excellent customer service with a very…
Excellent customer service with a very speedy delivery
We needed another printer of the same…
We needed another printer of the same make and model to match existing equipment so we went for a refurbished one from Athema. Ordering and delivery were quick and straightforward and everything worked as it should.
Very good and friendly service.
Above and Beyond the Call of Duty
My HP Printer had become problematic in that on some pages the print was faded. Having explained the problem to Darren who in turn sought the advice of an engineer, I was given some advice which cured the problem and my printer is again printing beautifully. I was totally impressed with the way Darren went above and beyond the call of duty when in reality he wasn't obliged to. Wonderful Customer Service.....
A* Customer Service, will definitely use again
Great customer service. I bought a clearance item, and the team were very helpful in explaining exactly what the issues with it were and making sure I would be happy with the goods, which I absolutely was. Have bookmarked their site for next time.
Bought a refurbished HP MFP M277n…
Bought a refurbished HP MFP M277n printer, as we already owned a couple of them. Quick delivery and as we already have them, easy to setup.
Also had some advice on a printer we have some trouble with. Still troubleshooting that at the moment.
Excellent company
Athema offers the best service you can ask for.
They have sent my printer very quickly and dealt promptly with a toner issue.
I am very happy with my purchase.
Thanks!
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