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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Darren managed to get me a Netgear product that was really difficult to get hold of - even from the manufacturer. His perseverance and commitment was brilliant, and he kept me up to date all the time... Ver mais

Avaliado com 1 de um total de 5 estrelas

I bought a printer which broke down. The paper stuck, and they asked me to send photos, which I did, they then told me I pulled the paper out the wrong way. Which I didn't, also the paper should not... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Our printer is used in a workshop environment and consequently get a bit of hammer, get dirty and so getting reconditioned or graded options is sensible for us. Never been let down, great communicatio... Ver mais

Avaliado com 5 de um total de 5 estrelas

We needed some additional memory for our server and after a Google search came across Athema. Their price was extremely competitive against other retailers which seemed to good to be true. I e-mailed... Ver mais

Detalhes da empresa

  1. Loja de computadores e acessórios

Informação fornecida por fontes externas variadas

Reseller for a wide range of IT related products, such as toners and inks, refurbished printers and consumables and exdemo products.


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

191 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,4

Todas as avaliações

(191)

7 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 4 de um total de 5 estrelas

HP LaserJet P2055dn refurbished

The received an invoice for the HP LaserJet printer I ordered very quickly and the printer itself was delivered in two days. For some reason it went to an address a little down my road but I was alerted and managed to pick it up the same day. The printer was very securely packaged and appears almost like new. I received quick feedback on how to download a printer driver I needed and it is nicely set up. So very happy with the service so far.

16 de março de 2022
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Poor systems lost them a sale.

Their systems and lack of careful checking failed them. I ordered a refurbished colour printer from Athena online. After a day I enquired re likely delivery date only to be told they did not have this printer in stock (despite accepting the order and payment). Offered a mono one instead for same cost (mono probably another error on their part) so I looked elsewhere. Staff sounded very helpful.

9 de março de 2022
Avaliação não solicitada
logotipo da Athema

Resposta da Athema

Hi Michael, we were simply out of stock of the printer you ordered, we did try to offer you an alternative model as per your request but we realised it was a mono printer which we then emailed you back to let you know. We then said we would try to find a colour model but you then said you had bought another one from elsewhere. We never accept an order until you order has been completed. All payment are AUTHORISED and never taken until the goods are shipped. Your order and payment has since ben cancelled. I don't think this deserved a 2 star review?

Avaliado com 5 de um total de 5 estrelas

Great service and purchasing experience

I ordered a monitor from the store, and it was delivered very quickly. No issues at all with the purchase, and Darren was very quick to respond to any personal inquiries. I highly recommend.

20 de janeiro de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Not trustworthy

I ordered a monitor which was advertised as being new but was reduced as it had a damaged box.
When the monitor arrived, the box was fine but I was concerned as it had been closed by brown parcel tape and all of the internal items had clearly been opened.
I raised my concerns with the owner of the store who tried to argue that the item was indeed new and was not a returned item. He claimed that it had just been opened for the purposes of testing as the box was damaged.
This can’t be true however as the monitor’s info screen shows that it has 116 hours of use and the box actually contains the original delivery note with the customers name, address and mobile number on it as well as a returns note for comet!!
I will say that the vendor offered to arrange to collect the item if I wasn’t happy with it and I have decided to keep it as the monitor actually appears fine.
That being said I’m annoyed at the product essentially being miss-sold to me and I certainly wouldn’t order again for that reason.

24 de novembro de 2021
Avaliação não solicitada
logotipo da Athema

Resposta da Athema

Andrew, this was a mistake by my vendor and not by Athema, I did tell you that we'd be happy to collect the screen from you and give you a full refund because of this. The screen was in clearance hence the very low price you paid. I'm sorry about this but did this really deserve a 1 star review?

Avaliado com 1 de um total de 5 estrelas

SCAMMER

SCAMMER
I bought a laptop as new.. but I found that it has been refurbished .
After two days I have a Virus and the touchpad didn't work at all, I have checked the Device manager for mice system .. but there was no any mice system to fix the touchpad problem.
After I sent back to them and waiting for a while I have been informed a false information as I required the Technical support engineer report ,they cut the lines off with so rude behaviour.
Therefore I would not recommend them to anyone else.

5 de novembro de 2021
Avaliação não solicitada
logotipo da Athema

Resposta da Athema

Absolute nonsense! The laptop was brand new direct from ASUS! The customer informed us that the laptop was "hacked" while in her posession, also that she had a virus on it and blames us for this? We therefore collected the laptop from her and then fully refunded her. She then wanted compensation? No pleasing some people!

Avaliado com 5 de um total de 5 estrelas

We needed another printer of the same…

We needed another printer of the same make and model to match existing equipment so we went for a refurbished one from Athema. Ordering and delivery were quick and straightforward and everything worked as it should.

13 de outubro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Above and Beyond the Call of Duty

My HP Printer had become problematic in that on some pages the print was faded. Having explained the problem to Darren who in turn sought the advice of an engineer, I was given some advice which cured the problem and my printer is again printing beautifully. I was totally impressed with the way Darren went above and beyond the call of duty when in reality he wasn't obliged to. Wonderful Customer Service.....

6 de outubro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Bought a refurbished HP MFP M277n…

Bought a refurbished HP MFP M277n printer, as we already owned a couple of them. Quick delivery and as we already have them, easy to setup.

Also had some advice on a printer we have some trouble with. Still troubleshooting that at the moment.

5 de outubro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent company

Athema offers the best service you can ask for.
They have sent my printer very quickly and dealt promptly with a toner issue.
I am very happy with my purchase.
Thanks!

21 de setembro de 2021
Avaliação não solicitada

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