atlasautoservice.ie Avaliações 5

I went in to Atlas Baldoyle really panicked yesterday - puncture - not straightforward - nail and piece of metal. It’s an EV and those don’t carry spares. It’s also a seal inside tyre. I live 90km away and was visiting an elderly relative in Baldoyle.

Dealt with Andy. I was really very impressed with his customer service approach - he didn’t know me - literally a walk in and place was busy but he immediately put my mind at ease when I explained the issue and distance. As someone who has worked in a service focused business for over 40 years I can say that level of naturally brilliant customer service is rare. While I was there several customers came in and also called. His approach was always the same.

Now that I know where you are I’ll defo be back when I need new tyres etc.

Big thank you to the team at Atlas Baldoyle - and in particular Andy for his excellent CS.

Poor customer service
Decide yourselves if you think this is good enough service (I think not) :

Dear Sir/Madam, I am writing in relation to the €50 charge on 17th February for removal and refitting of the driver’s seat regarding the seat belt receiver replacement. Since then, Summerhill Spares have confirmed that the original part supplied to me was incomplete and have replaced it with a complete unit. I now have the correct part and have arranged for the vehicle to be booked in on 25th Feb again to have it fitted. However, I would like to raise a few concerns before proceeding:
-The incompatibility of the original part could likely have been identified before the driver’s seat was removed, as the part was handed over loose and available for inspection.
- I was not informed in advance that there would be a charge if the supplied part proved unsuitable.
- I was also not advised beforehand that airbag-related electrics would not be worked on.
I fully understand that labour is charged at €60 per 30 minutes and that time was spent removing and refitting the seat. However, given the above, I believe it would be fair for the €50 already paid to be applied as credit toward the labour required to complete the installation of the correct part. I am, of course, happy to cover any additional labour beyond that. I hope we can resolve this reasonably and look forward to your response. Kind regards.

Their reply:

Good morning the charge tomorrow will €60 which will include resetting the airbag light once the part you got is correct with no issues. Kind Regards, Atlas Autoservice, Swords

Stay away from this company if you’re a pensioner.

Very unfriendly staff . Claim you can get free inspection but whoa if are not happy with the Quote and then claim inspection fee. It all became a bun fight in the end. I was insulted and embarrassed.
Dunloaghaire Branch
Business is too good for them . Never again.

Dropped my car in to the baldoyle branch to investigate a clicking noise and slow to start. The mechanics spent the time to look into it but they didn’t find anything and didn’t charge me! I will definitely be returning and telling all my friends any family about this amazing customer experience. The lads are so friendly and helpful also.

Dropped in 2019 hatchback with oil leak to Fonthill. Diagnosed as a loose sumpnut. Tightened. No palavar, and NO CHARGE! Just an “I’ll get you again”. They will!