Audible Avaliações 

1.115
O TrustScore é 1.5 de um total de 5

1,4

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I discovered that Audible had been billing me for over a year and do not recall ever signing up or using their service. I contacted them and cancelled and stopped my debit card for good measure. I fou... Ver mais

Avaliado com 1 de um total de 5 estrelas

Audible have moved the goalposts (without making it clear at point of sign-up) that you no longer get to keep the audiobooks purchased with membership credits if you cancel your membership. Three titl... Ver mais

Avaliado com 1 de um total de 5 estrelas

Jeg tapte mange penger hos Audible på grunn av at de eies av Amazon. Da jeg slettet kontoen min hos Amazon blr jeg ikke gjort oppmerksom på - iallfall ikke tydelig nok - at jeg kom til å miste alle bø... Ver mais

Avaliado com 1 de um total de 5 estrelas

So many online companies now hide behind useless chatbots. For the fourth year running Audible has removed titles from series I have bought to access for life - well I say life, one year to t... Ver mais

Detalhes da empresa

  1. Livraria

Informação fornecida por fontes externas variadas

UK's largest selection: 30,000 downloadable audio books. Huge discounts on bestsellers, unabridged audiobooks and new releases for iPod, PC, GPS and mobile


Informações de contato

1,4

Muito Ruim

O TrustScore é 1.5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 1% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

1,4

Todas as avaliações

(1.115)

112 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Did the chat they had an issue not…

Did the chat they had an issue not allowing me to review although my listening history shows I had completed over 80 books theirs showed me completing 1. In 30 min of chat i got a message telling me to call their system as this was not fixable.
I really wish they were not the only game in town as this is just unacceptable

14 de março de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Audible subscription is a scam

Audible subscription is a scam. They give you credits to buy books when you want but if you want to cancel you subscription they take all tour credits away (like you didn'tpay for them ). You can pause your subscription but they will restart it without any notice to you. So you are kept in a loop because you don't want to loose what you paid for and so have to keep paying..

3 de março de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Customer service - non existant

I love listening to books on Audible, but the customer service is terrible. I wanted to downgrade my subscription and it basically isn't possible without deleting my account and starting again.
I've been waiting for an agent for 4 hours,

1 de março de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Unauthorised Payment and Poor Customer Service

I am extremely disappointed with Audible’s handling of my subscription payment. Without my authorisation, Audible charged my business card after failing to take payment from my registered personal card. At no point was I informed or given the opportunity to update my payment method before they unilaterally selected an alternative card from my Amazon account.

This has caused significant inconvenience, as the business card is not intended for personal expenses. When I contacted customer service to request a refund and ensure the correct payment method was used moving forward, I was met with unhelpful responses and no clear resolution. They wanted to refund in 7-10 days but take new payment today. As of right now I have paid twice and have to untangle the company implications.

This is a clear breach of trust and poor practice, and based on my experience, I would advise others to be extremely cautious when linking any payment methods to their Amazon account if they also use Audible. A company should never assume the right to charge a different card without explicit consent.

I am now considering escalation of my complaint to the Financial Ombudsman and Trading Standards and will be reconsidering my use of Audible going forward. Extremely disappointing service!

17 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

TE SIGUEN COBRANDO A PESAR DE CANCELAR…

TE SIGUEN COBRANDO A PESAR DE CANCELAR LA SUSCRIPCIÓN!!!!
Cancelé la suscripción en noviembre de 2024 y en enero 2025 me cobraron 15€ por la cara, ABUSO AL CONSUMIDOR

24 de janeiro de 2025
Avaliação não solicitada
logotipo da Audible

Resposta da Audible

We'd like to help! Please reach out to us at Audible.co.uk/contactus, so we can review the membership.

Avaliado com 1 de um total de 5 estrelas

Am I allowed to say stupid and selfish…

Am I allowed to say stupid and selfish these days? I've used Audible for years and these people have had a lot of money from me, especially in my days of two accounts to keep up with how much I was listening to this content. No, at a time I have lost many listening hours due to a terminal illness, I wanted to restart while I can and this is the time these idiots bloat the app to a point when my old phone is apparently not able to carry that software burden. I understand why the industry forces us to upgrade devices, but I am not having it. I contacted Audible to see if their geniuses had a simpler option without all the unnecessary bloating/ possible spyware? The simple answer was No, push off. Unacceptable. They tried to be customer focused once (I think) no sign of that now and their score here seems to confirm that. I won't threaten to leave as I probably will be soon anyway, not by choice, but I want to UNDERLINE how bad Audible are now, how unreasonable they are in terms of demanding we buy new devices to listen to content that simply does not require that technically. Audible are a disgrace and I am not the only person who does not want to be forced into upgrading or going onto to ridiculous monthly contracts to listen to a book.

15 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

STYR UNNA

STYR UNNA. Står at jeg ikke har noe abonnement når jeg logger meg inn, men de trekker kortet mitt hver måned. Kortet måtte gå ut på dato før de sluttet.

14 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

These bad reviews of Audible are unfair…

These bad reviews of Audible are unfair and suspicious in my view. The subscription is good value for an Audio book and has not increased for years. Books which you have bought are yours to keep. The plus catalogue has a number of very high quality items. Audible is one of the best subscriptions on the Internet today and I would not hesitate to recommend it.

11 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

No issues

As someone who finds reading more difficult these days due to medication and menopausal brain fog, I find Audible to be a great second option when I want to get through a book quicker. It's easy to listen to at home through the app on Alexa and walking with my pods in when needed. No heavy book, cumbersome book taking up my bag and space in my home. However it's also nice about sitting in a cafe or on the bus with a book. I get Audible as an addition with my Amazon Music subscription so I don't pay the £7.99 for one credit and just instead get one book at a time to listen to. I'm not someone who has multiple books on the go at once, so it suits me fine,

10 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Begging isn’t attractive

Paused my account for 3 months - no reminder that it restarted. Charged
Had 3 credits, chose 3 books all utterly rubbish - don’t know if there is a snippet you can listen to first I didn’t see one but it would save wasting a credit. Not paying for monthly subscription so cancelled…they beg you to stay through three screens of please don’t go and now I have an email offering half price for three months. No

5 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Amazon doesn't care about customers

Amazon doesn't care about customers. Firstly, the subscription fee for 1 book during a month is not worth it. Secondly, they have a habit to block accounts and uneasy restore procedure. You practically have to dial to US number, where many customers are outside of the country. So all my money spent and library is lost. I had to open new accounts, which later were also suspended, and spend a fortune to buy those books. TOTALLY NOT WORTH IT!

5 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Audible works for me.

Audible works for me.
In 2020 I was renovating my house and whilst painting and decorating needed something to listen to other than music.
I downloaded Lucinda Rileys’s books and then listened to them all.
When I was gardening, walking my dog, cleaning my house , driving or when I went to bed or woke up in the middle of the night and couldn’t sleep - I listened to audible books. Also - on holiday - on the aeroplane , lying on the beach - with my headphones on.
Previously I was an avid book reader. But wrongly I suppose - I haven’t now got the time or inclination to sit down and read one in a good light with glasses on etc.
I do appreciate however that the sight of your physical book with bookmark in on the coffee table or on your bedside table is wonderful.
I have never ever had a problem with access.
However - it is expensive. £7.99 per month for only one book and subscription.
If you are dying to listen to another of the author of that fab book that you’ve listened to quickly - you’ve got to wait for one month to get it or -or pay another £7. 99.
Also - you can’t swop audible books with friends or pick them up in libraries or charity shops.
You can get free audiobooks included in your membership. I’ve listened to some fab ones that have then launched me into another author.
It’s a habit that I’ve got into. Wrongly or rightly.

4 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Things you should be aware of

The app itself is great, easy to use, so many options to choose from, customer service, in my experience is very good, they've always been helpful.
BUT, I feel like they're scamming people when it comes to credits.
BEWARE, you can only have a MAX of 6 credits on your account at any time, after that they start to delete your paid credits! They explained that this was becaues there is only room to store 6 credits at a time!! On an intelligent app like Audible! This seems like a ludicrous reason to deprive customers of credits they have purchased.
Also, if you cancel or a payment declines and your subscription is no longer active, you loose ALL of your credits that you've paid for in previous months, again what an unreasonable thing to do.
It seems like they've just made up illogical rules as an excuse to take peoples money.

4 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

One best seller a month POOR!

So just to make things clear to new subscribers with the same old question I had. NO, YOU CAN ONLY READ ONE TOP BOOK/BEST SELLER A MONTH! To simply things if any of the well known music subscription apps worked in the same way as Audible -you would only be able to listen to one album in the top 100 chart a month. You can not read a top thriller that you'd see in your high street book shops today and read the latest crime novel the next day -it's all about credits - no credits no chance of reading a top book- only from their bargain basement, sorry I mean plus catalogue. Move with the times Audible! especially at those prices when it's comparable to buying the actual book. I've already cancelled by free trial- and that's no easy task🤔

1 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

A total rip off

A total rip off. I have been paying a monthly subscription without knowing that the books I thought belonged to me in my library were not actually mine. I found this out because I paused my membership because I had a few books to catch up on. I paused it for 90 days then when I tried to listen to an unfinished book in my library I was informed I couldn't without an "active subscription" I was locked out of my library.
I also found out that you cannot roll over accumalative book credits to the next month despite paying the subscription.

This is the 2nd time I have submitted a review for audible over a 4 year period. When submitting this reply there was a rude comment before I began saying "What's wrong this time" Pah! I'm off

24 de janeiro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Scam, beeing robbed

Could i gove 0 stars i would. I had a free trial that i ended, then a few months later they started charging my card, i emailed them and confirmed i had no active account. They apologized and said they ended it. Again a few months later they started changing my card random amounts. AGAIN NO ACTIVE ACOUNT, another email suposed to be good. Now they again started charging my card. I had to close my card and they wont awnser or give a refund. It was randome amounts, 97one month 105 one month and 98 one. WTF

1 de janeiro de 2025
Avaliação não solicitada

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