Audible Avaliações 1.066

Appalling customer support, actually no customer support, I think it’s time to kick it to the curb.

It could be amazing. However, because Audible has the monopoly of the listening book market they are arrogant.
Hey Audible, instead of giving skimpy 4/5 minute samples - why not give a full 30/40 minute sample?

They don’t want to hear from customers. They have a chat bot that prevents you reaching a human unless you pretend your contact is about your account. If you pick that your issue is “other” you get an option of picking another issue (irrelevant) or “Never Mind” and you get kicked off! There is no way to describe your “other” issue at all and thus no way of getting help with it. They pulled the email service as a policy decision which is a bad show. A company that is not afraid to hear from customers does not behave like this.

Audible is a rip-off company. FIrstly, after you have signed-up, they charge you a monthly fee for some credits even though you never asked for them. This is FORCED consumption on a so called Subscription model.

I cancelled my membership in June 2025, they keep charging me monthly fees. I called their billing and asked for an explanation and demanded refund. They checked my account is inactive but insisted that the charges originated from USA Audible. I never had any dealing with USA Audible. I told them when I signed up with Audible UK I was in Hong Kong and I can choose to pay in USD and not in pounds. They insisted that since the charges on my statement are in USD they cannot help me.

Now, I have to cancel my credit card in order being ripping off by AUDIBLE UK.

Lesson Learned: Unless you want to buy a least one audio book EVERY MONTH, do not subscribe!

Buy audible books from the publishers.

If you want to cancel your subscription, you have to prepare to cancel your credit card first.

I will NEVER buy anything from AUDIBLE ever again!

Once you have signed up for audible, expect to pay for the monthly membership for life! I have cancelled my membership for three months running but they still take money out each month. I have tried talking to customer service but fat lot they do!

Useless. Useless

What a load of rubbish, please avoid.
Was offered 3 months free.
After one month audible took a fee at the premium rate. Contacted their customer service, they couldn’t help me.
What a rip off .
I have cancelled everything.
And the stories are boring. Also I can no longer play the stories I downloaded. It’s because I cancelled my subscription.
It’s a con . They give you an offer. Then charge you anyway.
Buyer beware. Never again.

There always seem to be glitches in the system and issues with downloads that the customer service team can rarely rectify. When using chay, if you don't respond to their message within 60 seconds (which is sometimes impossible because you're in another part of the app trying to follow their instructions to fix the issue) they cut you off for being inactive. You can't share screenshots or attachments to describe your problems either.
I asked chat because my last phone call to resolve a problem took 3 days and 4 calls to, but at least that was helpful.
Just plain awful. I'd have cancelled my subscription if it hasn't been paid upfront for me as a gift bit won't be renewing.

Once I cancelled my membership I was no longer able to access the titles that had purchased.

Audible UK
Service was inadequate. Service provider seemed only aware of how to download sale titles using mobile phone.
I have used my laptop for downloading titles for 11 years so why change? I explained this. She typed "I have explained how to resolve" or words to that effect and that was it! I later resolved problem myself using laptop!!
If I could give less than one star I would.

What is wrong with Amazon that the playback cuts out. It's the same with Amazon music. Spend a bit more time on the services being provided instead of grandstanding with weddings and tedious hen parties in space

Audible appears to have hacked into my online radio as there are ads repeated over and over again making the station un listenable.

A terrific service when it's working. The problem is the absolute travesty that is their customer services. Utterly useless, reading trouble shooting from a screen that you have already done, very poor grasp of English. From such a multi national company, this is appalling

This is my second complaint about this company in two months.
I ceased to have anything to do with them sometime back due to their extremely poor service, inferior products and extortionist tendencies.
Audible.co.uk somehow continues to obtain money through a direct debit which i cancelled three months ago. My bank insists I talk to them. They are apparently unreachable!
Today they are walking away with my £11.10 and next month they will do it again and get away with it.

I have been audible member for sometime & it's been fine.
Chosen to cancel which is not an easy task.

I will NEVER NEVER use Audible ever again as so incredibly tedious to cancel.
Come on Audible....treat us with respect and I would happily return but not now

Customer service is atrocious. I had a tech problem, spent an hour and half with 3 different agents, not one of them was listening, not one understood the problem, kept asking me to do the same thing over and over, I put it to them if logging out and back in hadn’t worked the first 3 times, there wasn’t much point trying again … I was told I was being uncooperative.
Finally solved the issue for myself with advice from a friend. Really simple, they should have been able to help.
On speaking to a ‘leader’, the only compensation for wasting so much time and useless tech people was that I could have a reduced offer if I continued my membership. I really hate when the only compensation is a bit of rebate if you want to continue …. I don’t want to continue and will never use again,
In the UK, use Libby via your local library, it’s free.

All well until one day they stopped sending me OTP texts to log into my audible.
I have over 200 titles and still keep paying monthly for over a year now without access in hopes I can at some point be reinstated, but I'm losing hope...
I spoke to advisors around 20 times, always verifying myself, I spoke to technical, account change team, direct Amazon support and raised over 10 tickets, submitted my IDs for two step recovery numerous times. Nothing ever happens... They raise tickets and then it's silence... It's really sad as I paid for all titles on my account sometimes more than just monthly credits...

I’m so very disappointed with Audible. My Amazon account was hacked so the only option I had (since there is no way of receiving help from Amazon) was to shut down my account. This meant my audible account automatically closed too-meaning I lost access to all the purchases I’d made. I reached out twice to audible and was assured they were looking into the case yet I’ve heard absolutely nothing. To be fair, I’ve since realised I can get audible books for free via my library however it leaves a very bitter taste in my mouth. The company clearly has complete disregard for its loyal customers.

I’ve been a loyal customer for many years like many on here now I’m looking to move to an alternative provider. Firstly I didn’t realise that even though you pay for your credits they take them back if you don’t use them within six months. Why I paid for them how can they just taken them back. Secondly they spend my credits for me. I’ve noticed my 5 credits went to 4 I noticed a new book in my library. I thought I must have downloaded the book and forgotten but this week 5 credits dropped to 3 and 2 new books in the library (both not great).

I tried to contact customer service- there is none. What a shame I used to really enjoy Audible but now it’s a money making could care less about customers company. Shame

Feels like a trap! What initially was a smooth customer service turned into a chatbot that doesn´t solve your problem + NO HUMAN ASSISTANCE throughout the process—horrible customer care experience.