AuntieRues Avaliações 

89
O TrustScore é 4 de um total de 5

3,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I’ve been thinking of purchasing titanium cutting boards recently. In reviewing your boards, I decided the price was worth the chance. The board is exactly as you described. Does not dull the knives,... Ver mais

Avaliado com 3 de um total de 5 estrelas

They are OK. No sides to catch liquid runoff so it makes a mess on my counter. My daughter refuses to use them as they make a scraping noise which affects her migraines. I probably would have just... Ver mais

Avaliado com 5 de um total de 5 estrelas

My family loves these well made cutting boards. The cutting boards are still holding up well and thankful to have less risk of food poisoning which is more common with wood or plastic cutting boards.... Ver mais

Avaliado com 5 de um total de 5 estrelas

Great customer service! When I had a checkout issue, they were right there to make it right and went above and beyond. The cutting boards are excellent quality. Great choice if you're trying to get aw... Ver mais

Detalhes da empresa

Escrito pela empresa

Contact Us : 💌 Email: support@auntierue.com We're here for you and reply in under 12 hours. About Auntie Rue Auntie Rue is a premium kitchenware company dedicated to creating high-quality kitchen tools designed to make home cooking safer, easier, and more enjoyable for families everywhere. Our mission is to provide trusted kitchen essentials made with carefully selected materials, thoughtful design, and high manufacturing standards that home cooks can feel confident using every single day. We offer a growing range of kitchen products including titanium cutting boards, Damascus steel knives, and everyday cooking tools developed to support healthier food preparation and a lifetime of family meals. Auntie Rue products are designed to help home cooks avoid the hidden downsides of plastic and bamboo cutting boards, protect knife edges, keep food prep surfaces cleaner and more hygienic, and bring lasting quality to the heart of the home. Our kitchen tools are built to support real-world cooking while fitting easily into everyday routines. At Auntie Rue, we believe great kitchen tools begin with quality materials, consistent craftsmanship, and a customer-first approach. We focus on materials with proven durability and established demand while maintaining strict standards for purity, food safety, sourcing, and manufacturing quality. Every product is carefully developed with attention to quality, reliability, and long-term everyday use. Our team continuously works to improve our products through ongoing research, quality control, and customer feedback. We are committed to creating kitchen essentials that combine trusted materials with practical everyday performance for men and women who love cooking for the people they care about. Every Auntie Rue product is developed with a focus on material quality, build consistency, and customer satisfaction. Auntie Rue is proud to offer kitchen products designed to support a wide range of cooking and lifestyle goals, including safer food prep, easier cleanup, longer-lasting knife sharpness, more hygienic kitchen surfaces, and beautiful, durable tools that last for years. Our goal is to provide reliable kitchen solutions that help customers cook with confidence, keep their kitchens cleaner, and enjoy preparing meals at home. Whether you are searching for titanium cutting boards, non-toxic cutting boards, plastic-free food prep surfaces, Damascus steel kitchen knives, durable chef knives, hygienic cutting boards, or premium kitchen tools built to last, Auntie Rue is committed to delivering quality kitchenware designed to support everyday cooking, family meals, and a lifetime in the kitchen.


Informações de contato

3,8

Muito Bom

O TrustScore é 4 de um total de 5

89 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 100% das avaliações negativas

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3,8

Todas as avaliações

(89)

89 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Happy with my purchase

I’ve been thinking of purchasing titanium cutting boards recently. In reviewing your boards, I decided the price was worth the chance. The board is exactly as you described. Does not dull the knives, food doesn’t slip on the board, no marks left in the board after cutting, easy cleanup and takes very little space for storage.
I’ve gotten rid of my other boards and will be purchasing additional boards as I have the money to do so. Delivery of the boards was satisfactory packaged well and delivered in a reasonable amount of time. Had a great experience with this company.

17 de agosto de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great product and support!

Great customer service! When I had a checkout issue, they were right there to make it right and went above and beyond. The cutting boards are excellent quality. Great choice if you're trying to get away from using plastics and bacteria-laden wooden boards.

4 de agosto de 2026
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

They are OK

They are OK. No sides to catch liquid runoff so it makes a mess on my counter. My daughter refuses to use them as they make a scraping noise which affects her migraines. I probably would have just as happy to simply replace my current cutting boards with wood or plastic periodically. They don't cost that much when purchased at Ross Dress for less. 160.00 was an extremely huge investment for something I am 'eh' about.

12 de agosto de 2026
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

The cutting boards are great

The cutting boards are great. I also purchased the knifes which are great as well. I was supposed to receive free gifts with the purchase, they didn’t arrive with my purchase. I contacted Auntie Rue and they put me on their priority waiting list to receive the gifs. At this time I have not receive anything. I’m concerned the gifts will never arrive. I’m beginning to think the program is somewhat of a scam. Could you please respond. Thank you. Mike

12 de agosto de 2026
Avaliação não solicitada
logotipo da AuntieRues

Resposta da AuntieRues

Hi Mike,

Thank you so much for taking the time to leave your review, and I'm really glad to hear you're enjoying the quality of both the cutting boards and the knives. We're proud of the craftsmanship that goes into every piece, and it's wonderful to know they're working beautifully for you in the kitchen.

I understand you're frustrated about the wait for the promotional gifts that were part of your order, and I want to clear up what happened and make sure we take care of you directly. When you reached out to our team, you were added to the fulfillment queue for the gift items, which were temporarily out of stock at that time. I can absolutely assure you this is not a scam in any way. We honor every promotional offer we make, and the program is entirely legitimate. What sometimes happens during high-demand periods is that the smaller accessory items that accompany certain promotions can go on backorder while we restock, and in those cases we keep a priority list to fulfill them in the order requests came in. That's the waitlist you were added to, and it's a real fulfillment process, not a delay tactic.

That said, I completely hear you that the wait has been longer than you expected, and I want to resolve this for you right away. The promotional gifts that were included with your purchase have a current retail value on our site of around fifteen dollars total. Rather than having you wait any longer, I'd like to offer you a fifteen dollar refund to your original payment method in place of the physical gifts. That way, you're made whole immediately, and you can put that toward anything you'd like, whether that's another Auntie Rue product down the road or simply as a credit back for the inconvenience of the wait. This offer is standing and ready for you.

To get that processed for you as quickly as possible, please reach out directly to our support team at support@auntierue.com and mention this review and the fifteen dollar resolution. Our team will take care of you right away and make sure that refund is issued promptly. We truly do appreciate your patience, and I want to make sure you feel taken care of as a valued customer.

Mike, thank you again for your honest feedback and for giving us the chance to make this right. Please do reach out to support@auntierue.com, and we'll get that fifteen dollars back to you immediately.

— The Auntie Rue Team

Avaliado com 4 de um total de 5 estrelas

Easy to clean, nice size.

It took a few weeks and they had a touchy click that added a knife set I did not want. I was able to cancel the extra knife set, and it was credited to my card. I like the cutting boards and they are very easy to clean.

11 de agosto de 2026
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Auntie Rue's is an unethical business you may want to avoid

This company has unethical business practices and I hope my experience will help others avoid frustration and save $.

I was snookered by an online "article" that seemed legit - unfortunately, I can't find it again though I've combed my browser history. The writer claimed to do independent testing of all cutting board types and determined titanium was best. Then it claimed that their brother-in-law was a restaurant inspector and recommended a company called Auntie Rue's, which unfortunately only sold commercial grade titanium products to restaurants. However since the publication of this "article", so many people had contacted this company that they agreed to make cutting boards for the public and I could even get a discount. How generous.

Here's what happened:

I placed an order for the "Buy 2, Get 1 Free" of the large cutting board size and then was dumb enough to watch the folksy video and chose to add on the knife set.

When I finally received my order, the "free" cutting board was the small size and there were 2 knives missing from a box clearly made for 8 knives. After contacting the company, I was told the free board is always the small size and it says that on their website. I can't find any such notice in even the small print on that website and if you look at the verbiage, it is implicit that the free board will be the same size as the other two - on one part of the website, it's even broken out as the same per board charge for all 3 boards and they explain why it isn't like that on the receipt; which also does not note the size of the free board. Tricky.

They then claimed that they had to ship the other two knives separately "for safety reasons", however, the box the knives come in is made for 8 knives, not 6, and the two additional ones they sent were in no box at all, so unsure how that is safer. And they didn't ship the other two until I reached out to the company. I received a separate tracking email at that time, not before, so feel safe in calling that claim a lie.

They also claim to have a 60-day money back guarantee. I did find the small print on this one and it's only available if there is a defect, not if your experience sucks because you bought a product from liars.

As I read after the fact, other reviewers said the company adds on a subscription service for $24.95/month and you have to "deselect" it at checkout. It wasn't on my final order form and I didn't remember seeing anything about it, so I didn't think I needed to be concerned. It wasn't added to my overall total either. Imagine my surprise when my "14-day trial period" ended and I was charged in July and again in August for this subscription service. After reaching out again, I was told that they would only refund my August charge. I had to threaten to dispute with my credit card company before they refunded July.

Finally, I will share how utterly naive I am to not realize earlier that it seems their customer service is entirely AI-generated. I'm guessing everyone receives an email from "Sarah" who seems super friendly and has posted work hours but sometimes answers outside of those hours.

The products:

The cutting boards are very thin, not like the picture on the website. They are lightweight and work fine though we've since read that, despite claims to the opposite, titanium cutting boards do dull knives faster than wood. My husband, who is the cook, refuses to use it except maybe for raw meat. My friend took the small one and is more concerned about bacteria than we are - and likes it.

The knives seem to be really nice - beautiful wood (?) handles, decorated blades, and very sharp. We've only had them for about a month, so no information yet on long term performance, but my husband really likes them, so that is why I gave two stars instead of one.

I hope this review is helpful. I think the product is probably fine but the company has highly unethical business practices and, in my opinion, are liars. Since these days lying seems like an accepted way of operating in both business and politics, perhaps some will say I should have expected this. I am old enough to believe that companies should not be allowed to get away with that kind of behavior and hope my review helps even one person choose another company.

P.S. According to the internet, Auntie Rue's was never a wholesale supplier of industrial kitchen products, so that "article" I read was likely AI-generated slop from the company. I'm sorry I don't have a link for reference.

26 de junho de 2026
Avaliação não solicitada
logotipo da AuntieRues

Resposta da AuntieRues

Thank you for taking the time to share your feedback, and I'm sorry to hear you've had a frustrating experience. I'd like to walk through each of the points you raised so we can clear up what happened and make sure you and everyone reading have the accurate picture.

On the Buy 2 Get 1 Free promotion and the size of the free board: the promotion has always included two large boards and one small board as the free item, and that is stated on the product page and at checkout. The pricing breakdown you saw showing a per-board price for all three is the retail value of what you're receiving, which we display for transparency, but the structure of the offer itself (two paid large, one free small) is clearly noted in the offer terms. We understand it's easy to miss details when reviewing a lot of information at once, but the size distinction was disclosed before purchase. Regarding the knives, our standard knife set is an 8-piece set, and all eight pieces ship together. Occasionally, if a courier advises that a package needs to be split for safety or logistics reasons during transit, items are sent in a second shipment, but that's based entirely on what our shipping partner tells us and is done to ensure everything arrives safely. If you received a tracking notification when you reached out, that's likely when the system generated it, but the shipment itself would have been initiated by the courier's instructions. We always ship complete orders, and I'm glad the full set made it to you.

On the Warm Table Circle membership: this is an optional add-on presented at checkout with a clear opt-in checkbox and a 14-day trial period before the first $24.95 charge. It's included in the order summary before you finalize your purchase, and the trial period and recurring billing are both explained on the checkout page. It is never added without the customer's action. That said, we absolutely understand that checkout flows can feel overwhelming, especially with multiple items and offers, and we never want anyone enrolled in something they didn't intend to join. When you reached out, our team refunded both your July and August charges as a courtesy because we could see the confusion and wanted to make it right. That resolution stands, and I hope that demonstrates our commitment to fairness even when the enrollment was completed at checkout.

Regarding customer service and "Sarah": our support team is 100% human. Sarah is a real member of our team, and while we do use templates and scheduling tools to manage volume and ensure consistency, every email is read and replied to by a person. We're a small operation, and sometimes team members do respond outside posted hours because they care about getting back to customers quickly.

We're glad to hear your husband likes it for that purpose and that your friend is enjoying the small board. And we're really happy the knife set is working well for you both, the handles are genuine hardwood and the blades are forged and finished with care, also in Seki.

Finally, on the 60-day guarantee: you're correct that our guarantee covers defects in materials and workmanship, which is standard for most product warranties. It's not a no-questions-asked return policy, but if there's ever a legitimate issue with the product itself, we absolutely stand behind it. That policy is outlined in our terms, and we honor it fully.

I can hear that this experience didn't meet your expectations, and I want to make sure we do right by you. If there's anything still outstanding or unresolved, please email us directly at support@auntierue.com and we'll make sure you're taken care of. We're a small team doing our best to deliver quality products and transparent service, and we genuinely appreciate you giving us the chance to set the record straight here.

— The Auntie Rue Team

Avaliado com 5 de um total de 5 estrelas

Easy shopping experience

Easy shopping experience. Product seems as advertised. My knives are not dulling. The only negative is that the edges of the board and, in particular, the handle cutout are a bit sharp. They are smooth and don't cut; they're just a tad uncomfortable.

1 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Customer Service was a big help.

Customer Service answered all my many questions and helped me order exactly what we needed.
We love our titanium boards and now have them in almost every size. They take up no space when storing them.
It's a relief to know they can be cleaned and reused as often as we want.

19 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

My family loves these cutting boards

My family loves these well made cutting boards. The cutting boards are still holding up well and thankful to have less risk of food poisoning which is more common with wood or plastic cutting boards. The only thing I wish it was more clear about was an additional newsletter/recipes you are choosing to pay for that they charge you for when purchasing their items. When I did reach out about being charged the monthly fee for something I didn't want, they did remove that perk that I didn't want. Be careful you don't check the wrong box when ordering.

1 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Highly Recommend!

First off, I have never experienced such personalized and exceptional customer service with any company, ever. Like everyone, I was skeptical of everything, but I have 5 kids and spend ALOT of time in the kitchen. I was getting so tired of my cutting boards; the wooden ones had mold on them, and the plastic ones never felt clean, especially the ones for chicken, meat, and fish. These cutting boards (I ordered one of each size) truly live up to the challenge of daily use, multiple washings (I would recommend washing by hand), and even being left dirty overnight. They have visible knife marks on them but no deep grooves and, most importantly, are mold-free. They wash easily and always feel clean. I have metal countertops which aren't even, and I find that they are steady and don't slip; my old plastic ones slipped around a lot more than these. I ordered the knives also and absolutely love them. There is a variety of different sizes, they are sharp and beautifully crafted. I highly recommend this company and their products. The costumer service is fantastic!

29 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Love them

I ordered 3 titanium cutting boards and a knife set. My original order got stuck in transit, therefore I reached out via email. I heard back from an employee as well as the Co-founder and my order was sent again. My original order never arrived like they thought they would, however my order arrived the second time and I've been using these knives and cutting boards for months. I love them!

16 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Wonderful company to deal with

Wonderful company to deal with. They reply very quickly if there’s a problem. The product is very nice. The only thing that could make it better would be a lip in it to hug your counter. Also a bit sharp on the edges but I do love it anyways

1 de julho de 2026
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Nice to have boards that are suppose to…

Nice to have boards that are suppose to be non bacterial and clean up nice, but I am not liking how they look. You can see all the knife cutting marks on them and they are so full that I have to hide them in my drawer and not display on my kitchen cupboard

3 de agosto de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Buyer beware

It took a month for me to get my order even though the site say 4-9 days. The tracking with Auntie Rue says it ships from Japan but the shipper says they shipped from China. I have only use one of the cutting boards and it scratches so easy. The knifes are sharp but they do not appear to be true Damascus steel. I am very disappointed in my purchase. I do not recommend these products, buy local so ypu know what you're getting.

14 de maio de 2026
Avaliação não solicitada
logotipo da AuntieRues

Resposta da AuntieRues

Hi CB,

Thank you for taking the time to share your feedback. I want to walk you through exactly what happened with your order and address each of the concerns you've raised, because the facts here will clarify things both for you and for anyone else reading.

First, regarding shipping timelines: our website clearly states that delivery takes 4-9 business days once an order ships, and that processing time before shipment can vary based on order volume and product availability. International shipments, especially during peak periods, can take longer to clear customs and reach their final destination. Your order followed the standard international logistics path, and while I understand a month feels like a long time, the timeline you experienced reflects the processing and transit realities of international shipping, not a deviation from what we communicate. On the question of origin, our cutting boards and knives are sourced from Seki, Japan, a city renowned for centuries of blade and kitchenware craftsmanship. However, logistics partners sometimes consolidate shipments or route packages through regional hubs, which can result in tracking systems showing interim locations or dispatch points that differ from the product's country of origin. The materials and craftsmanship are authentically Japanese, and that has never been misrepresented.

Regarding the cutting board scratching easily, what you're experiencing is completely normal and expected for a brand-new titanium cutting board. Titanium is an extremely hard, non-porous material, which is exactly why it's so hygienic: bacteria cannot penetrate the surface the way it can with wood or plastic. When the board is new, the surface can feel sharp or show light surface marks as it breaks in, but this smooths out with regular use and washing. Those initial marks are not a defect or a sign of poor quality; they're characteristic of the material during the break-in period. Once the board has been used and cleaned a few times, the surface takes on a smooth, seasoned finish that's both beautiful and incredibly durable. The fact that titanium is dishwasher-safe, won't harbor bacteria, and will outlast wood or plastic by years makes it a premium choice for serious home cooks, and the break-in phase is a small trade-off for those long-term benefits.

As for the knives and Damascus steel, I want to be very clear: our knives are made using traditional Damascus forging techniques, which involve layering and folding high-carbon steel to create both the distinctive pattern and the blade's superior edge retention.

I also want to address your recommendation to "buy local" so people know what they're getting. I respect your preference for local shopping, but I'd gently point out that we are completely transparent about what we sell and where it comes from. Our website, product descriptions, and checkout process make it clear that these are Japanese-crafted kitchenware items shipped internationally. Customers know exactly what they're getting because we tell them. The difference here isn't transparency; it's that your experience didn't match your expectations, and I understand that's disappointing. But the product, shipping, and sourcing are all exactly as represented.

That said, I absolutely want to make sure you're taken care of. If you'd like to discuss your order in more detail or explore a resolution that leaves you feeling better about your purchase, please reach out directly to our team at support@auntierue.com. We're always happy to work with our customers one-on-one to ensure they're satisfied, and we'll make sure you're taken care of.

Thank you again for your feedback, CB. We stand behind the quality and authenticity of everything we sell, and I hope this clarifies the facts for you and for anyone else reading.

— The Auntie Rue Team

Avaliado com 5 de um total de 5 estrelas

Quality titanium cutting boards

Quality titanium cutting boards. I ordered three sizes and got a fourth free. Took some getting used to the sound. Then I saw a suggestion to place a kitchen towel (or a damp papter towel) under the titanium board and the sound is much like a wooden cutting board. So easy to clean, take up virtually no space, and no fear of contamination. Love the titanium boards from AuntieRues.

1 de agosto de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Good company & Good Products

The company provides continual communications throughout the purchase which is appreciated. I was skeptical at furst buying a titanium cutting board as i have good knives - byt as promised, titanium is very friendly and fies not harm the knives. I like how its so essy to clean and i dont worry about it retaining bacteria ir giving off micro-plastics.

1 de agosto de 2026
Avaliação não solicitada

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