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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I was advised by Sika Technical Dept to use diluted Caustic Soda to remove surface residue from there own brand of Patio Seal. Despite several attempts nothing happened. Consequently I researched & pu... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

I recently used Azpects easy grout on a brand new porcelain patio. Following the instructions I added the correct amount of water (that wasn’t written on the tub, I had to go online) to the 15... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

About two years ago I spent a long time removing all the failing mortar from the gaps in my patio slabs. I was advised that Easyjoint would be the way to refill those gaps and spent £600 on the stuff... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Been using Azpects products for years now, always find them easy to use and of good quality. Whether it’s the spacer posts, easy prime, easy joint or the easy joint pro resin. I’ve also dealt with... Ver mais

Detalhes da empresa

  1. Fornecedor de materiais para pavimentação
  2. Atacadista de Materiais de Construção

Escrito pela empresa

Azpects Ltd is the leading manufacturer of jointing, sealing, cleaning and ground stabilisation products for patios, driveways, and garden use, including the landscapers favourite, EASYJoint. We are proud to have developed innovative ways of garden care and landscaping, aiming to create premium quality products. Our extraordinary customer service makes us who we are, with a customer care team to help you get the results you deserve. If you have any technical issues, please do not hesitate to contact us at support@azpects.co.uk.


Informações de contato

3,0

Bom

O TrustScore é 3 de um total de 5

74 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 66% das avaliações negativas

Normalmente responde dentro de 1 semana

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

I recently used Azpects easy grout on a…

I recently used Azpects easy grout on a brand new porcelain patio. Following the instructions I added the correct amount of water (that wasn’t written on the tub, I had to go online) to the 15kg bag of grout. The coverage was terrible and did not flow across the porcelain like it was meant too. Which left a LOT of cleaning to do.

For the second batch I added an extra 400ml of water and it spread like a dream, filled the joints perfectly and was relatively easy to clean up.

The third batch was terrible, following the same method I had used for the second batch and the grout had dried within the space of 10 minutes. I tried cleaning it up with a Washboy and sponge, same as I did with the second batch but where it had dried too quickly I had to use a jet wash and scrubbing brush to remove the excess from the tops of the tiles.

Each tub was labelled as having 3x5kg bags of grout inside but instead it was 1x15kg which is too much for two people on a patio with large tiles as that one bag covered 20sqm. Which is a large area to grout and clean in one go.

I would never recommend this grout to anyone, the bags and coverage is too great unless you have at least 4 people helping to clean up the residual mess.

3 de maio de 2026
Avaliação não solicitada
logotipo da Azpects Ltd

Resposta da Azpects Ltd

I’m sorry to hear about your experience, and I completely understand your frustration. It sounds like what should have been a straightforward job on your new porcelain patio became far more stressful and labour-intensive than expected. As we transition from the old packaging to the new, the tub has a label on one end with mixing instructions.
I appreciate your detailed feedback regarding both the product performance and the packaging. The move from three smaller bags to a single 15kg paper bag was made in response to increasing packaging costs and waste packaging taxes, as well as feedback from some customers who found multiple bags inconvenient compared with other brands that supply a single bag. That said, I completely understand your point that for jobs like yours, a single 15kg bag can feel impractical, particularly when working with a small team and against limited working time before the product begins to set.
While it is possible to mix smaller quantities from the larger bag and store the remaining product in dry conditions for later use, I appreciate that this doesn’t necessarily help when expectations were set differently by previous packaging or labelling. Your feedback on the practicality of smaller bag sizes is genuinely valuable.
I’m especially sorry to hear that you had to resort to jet washing and scrubbing residue from brand new tiles, as that’s clearly not the experience anyone would want or expect. Thank you for taking the time to share such a thorough account of what happened and feedback like yours is important, and I do appreciate you raising these concerns.

Regards, Jeff Carter

Avaliado com 1 de um total de 5 estrelas

About two years ago I spent a long time…

About two years ago I spent a long time removing all the failing mortar from the gaps in my patio slabs. I was advised that Easyjoint would be the way to refill those gaps and spent £600 on the stuff in the belief that it would be as resilient and robust as standard mortar. Big mistake. When I came to jetwash the patio this spring the Easyjoint just washed out like sand on a beach. The stuff is easy to apply but just as easy to wash out. Complete waste of money.

24 de fevereiro de 2026
Avaliação não solicitada
logotipo da Azpects Ltd

Resposta da Azpects Ltd

Hello John, I'm sorry to hear this. There are many reasons why your installation failed. If you would like to contact support@azpects.co.uk so we can gather some facts, we may be able to explain why you experienced a bad result. We take poor reviews very seriously and would welcome the opportunity to restore your faith in our product.
Regards, Jeff Carter Product Director

Avaliado com 5 de um total de 5 estrelas

Azpect Sealer Remover is an excellent Product

I was advised by Sika Technical Dept to use diluted Caustic Soda to remove surface residue from there own brand of Patio Seal. Despite several attempts nothing happened. Consequently I researched & purchased Azpect Sealer Remover which was supported by their Technical Department who were incredibly helpful. The product did exactly what the instructions said & I'm delighted with this outcome with all unsightly Sika Patio Seal residue now removed.

16 de abril de 2026
Avaliação não solicitada
logotipo da Azpects Ltd

Resposta da Azpects Ltd

Hi Chris, Thank you for your review. It's much appreciated.
Regards, Jeff

Avaliado com 1 de um total de 5 estrelas

Ive used Easy Joint three times

Ive used Easy Joint three times, same result, after a few months it starts to fail especially on areas that get a lot of sun.

24 de março de 2026
Avaliação não solicitada
logotipo da Azpects Ltd

Resposta da Azpects Ltd

Hello, we are sorry to hear that you have had a negative experience on numerous occasions. Please contact support@azpects.co.uk so we can try to ascertain the cause .
Regards
Azpects Support

Avaliado com 5 de um total de 5 estrelas

My enquiry was dealt with very quickly…

My enquiry was dealt with very quickly and useful advice was given. I'm not sure whether the product will be suitable for my installation. I am grateful for the time taken to advise me.

23 de janeiro de 2026
Avaliação não solicitada
logotipo da Azpects Ltd

Resposta da Azpects Ltd

Hi Graeme,

Thank you for your 5-star review. We always try and help people before mistakes are made.

Kind regards.

Avaliado com 1 de um total de 5 estrelas

Waste of Time & Money

£300 spent on Easyjoint only to find product dusty and breaking up 2 months later.
Apparently this is due to not being suitable for chamfered paving slab, a fact that is only apparent once sealed tub opened and instructions read.
Money & labour costs wasted due to instructions inside a sealed tub.
Avoid this product

26 de setembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Easyjoint is anything but!

I’m just in the process of raking out all of the easyjoint and repointing with sand and cement.
Ever since this stuff was put down four years ago it has never been any good, every winter more and more was washed out. Even now when I’m raking it out it doesn’t take much effort, just a scrape with a decent screwdriver and it falls out.
Save your money and do it the old fashioned way first time and you will save yourself a lot of grief later on.

18 de agosto de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Azpects BCS driveway driveway sealer

We was recommended to use this product on a newly installed drive at our directors house the product was simple to use with very clear instructions two coats were applied as suggested and dried quickly and has given fantastic protection against bird pop and oil droplets from classic cars would highly recommend using this on any driveway .

7 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Azpects Algae Remover…

Have been using Azpects Algae Remover and Cleaner since my patio was rebuilt 5 years ago. It was recommended by the supplier of my paving slabs. Does was it says on the tin (bottle) and lasts for 12 months.
Highly recommended.
M.Girling

10 de junho de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

The product is not fit for purpose

The product is not fit for purpose. The advertiment and box clearly states that it is perfect for porcelain however they only guarantee the product if you use a 6:1 mix base. They admit that the only way to use this product is to lay the porcelain in a way that doesn't meet BS standards so how they can sell a product that is perfect for porcelain but cant be used in a way that doesn't meet BS standards is appalling. It misleading and false advertisement. Non of the builders merchants are aware of this issue yet still sell it.

2 de junho de 2025
Avaliação não solicitada
logotipo da Azpects Ltd

Resposta da Azpects Ltd

Hi Freddie,

Thank you for your feedback. We’re sorry to hear that EASYJoint didn’t meet your expectations for your project.

As stated in the product instructions, EASYJoint is designed for use with a 6:1 mortar mix base when jointing porcelain paving. This ensures optimal performance and durability. We understand that British Standards (BS) may recommend different methods for laying porcelain, and in such cases, we offer alternative jointing products that comply with those guidelines.

We take accuracy in our product descriptions seriously and will review your concerns to ensure our messaging is clear for future customers. If you’d like recommendations for a product better suited to your installation method, please don’t hesitate to reach out—we’d be happy to help.

Kind regards,

Jeff

Avaliado com 5 de um total de 5 estrelas

Back to Black

Excellent product - very pleased with the result, only needing to use a minimal amount to achieve a really good finish plus its so easy to apply.
Although it isn't cheap this is a quality product that does do exactly what it is meant to.
Great customer service - really impressed all round!

16 de maio de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Not so Easy joint

Easy joint. Anything but. Absolutely useless, separates worse than sand doesn’t work at all. Save your money. Rubbish.

10 de abril de 2025
Avaliação não solicitada
logotipo da Azpects Ltd

Resposta da Azpects Ltd

Thank you for bringing your negative experience with our product to our attention. We treat complaints with utmost importance and are eager to assist you. Kindly contact support@azpects.co.uk so we can provide support.

Avaliado com 1 de um total de 5 estrelas

Rubbish is the only word

Had easyjoint on my new garden paving just 2 years ago ….its fell out like dried sand absolutely rubbish stuff … several neighbours having same issues … and no it’s not installation problem.
There is definitely a problem with this stuff

2 de abril de 2025
Avaliação não solicitada
logotipo da Azpects Ltd

Resposta da Azpects Ltd

I’m sorry to hear that you have had a negative experience with one of our products. We take complaints very seriously and would like to help you. Please can you contact support@azpects.co.uk so we can assist you.

Avaliado com 5 de um total de 5 estrelas

Great product, great support.

I have been using Azpects products for a few years now. I'm a landscaper and use the products for pointing and cleaning. But most of all it's the support I receive from Tom. Nothing is too much trouble, and help is only a message away. Great product, great support.

25 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great Service

I contacted the company by email to gather some information on one of its products. The speed of response was excellent and all my questions were answered comprehensively. Gold star for Dave. Just wish all companies had the same level of aftersales service!

25 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Been using Azpects products for years

Been using Azpects products for years now, always find them easy to use and of good quality. Whether it’s the spacer posts, easy prime, easy joint or the easy joint pro resin.

I’ve also dealt with Tom Pearson and he has gone above and beyond with his service to secure my business and ensure I have the easiest and least stressful time possible using and sourcing their products

21 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I sent Azpects a query re' sealing…

I sent Azpects a query re' sealing glazed porcelain tiles having seen their ad for sealing unglazed tiles. It happens they can't help with my tiles but they took the truble to reply quickly and pointed me at a possible alternative supplier.
Very helpful and straightforward.
Appreciated.

21 de janeiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Easy point pro

I run a construction Company and wanted to switch to a polymer resin pointing for the best results for my clients. I got in touch with Tom Pearson from Azpects and his knowledge of all the products is outstanding, he volunteered to come down and point the patio with me in order to use the product efficiently and get the best results,I was very grateful and the Easy Point Pro is as good as it sounds, I was really impressed with it. He had pre warned me to seal the patio prior to us pointing with this product, you could instantly see the water beading off it when we pre wet the slabs and the material moved around very easily and cleaned of beautifully. Over all the products worked as they state and I look forward to supplying my customers with installation and aftercare packages now I have a greater knowledge of the Azpects range thanks to Tom.

22 de outubro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

This is the worst stuff put on market…

This is the worst stuff put on market ever! After 6 months of installation most of the tiles are moving because this stuff is not waterproof or frost proof. It cost me a lot of time and money to fix all issues.
Please do not use it ever.

30 de agosto de 2024
Avaliação não solicitada

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