I purchased a £100 pair of hair straighteners in October 25 and recently started getting an error which stopped them from being used. I contacted Babyliss support who were efficient, friendly and more... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
I had purchased a TRESemmé Defined Curls Tong and Brush set 23rd December 2025 from Argos and collected it from my local Sainsbury's. I usually wear my hair straight, but used this New Years Eve, Febr... Ver mais
A empresa respondeu
Having trouble trying to order gas refills for my hot brush, so I contacted Conair/Babyliss …. Yomna couldn’t have been more helpful she gave me the direct website to order…. This was yesterday 18th F... Ver mais
A empresa respondeu
I have contacted to costumer services lady I spoke was very helpful and friendly I managed to explain the issue did take some time to resolve it I think that was probably they way to solve the issue... Ver mais
A empresa respondeu
Detalhes da empresa
Informações de contato
Conair Group Ltd, Maplewood Crockford Lane, RG24 8YB, Basingstoke, Reino Unido
- 0370 5133191
- ukinfo@conair.com
- www.babyliss.co.uk
4,8
Excelente
558 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
As pessoas também visitaram
What a great level of customer service…
What a great level of customer service provided by Yomna, very quick response and amicable resolution to my issue.
27 de abril de 2026
Avaliação não solicitada
Resposta de Babyliss
Good Afternoon
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Excellent customer service
Excellent customer service
Polite and informative
27 de abril de 2026
Avaliação não solicitada
Resposta de Babyliss
Good Morning
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
I have contacted to costumer services…
I have contacted to costumer services lady I spoke was very helpful and friendly I managed to explain the issue did take some time to resolve it I think that was probably they way to solve the issue I think we managed to resolve the issue I m waiting for return they confirm
Over all I m happy
17 de abril de 2026
Avaliação não solicitada
Resposta de Babyliss
Good Morning
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Exceptional customer service
I sent an email to babyliss customer service and received a reply promptly the next day! I was very pleased as this is more than most companies do already. They sorted the problem within a couple days with no complaints and the whole process was incredibly easy.
15 de abril de 2026
Avaliação não solicitada
Resposta de Babyliss
Good Morning
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Having trouble trying to order gas…
Having trouble trying to order gas refills for my hot brush, so I contacted Conair/Babyliss …. Yomna couldn’t have been more helpful she gave me the direct website to order…. This was yesterday 18th February and they are being delivered today 19rh February… you can’t say fairer than that … Thank you Yomna… x
18 de fevereiro de 2026
Avaliação não solicitada
Resposta de Babyliss
Good Morning
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
I really like the aftercare with this…
I really like the aftercare with this company if there’s an issue with their machines, they really look after you well
14 de abril de 2026
Avaliação não solicitada
Resposta de Babyliss
Good Morning
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
TRESemmé Defined…
I had purchased a TRESemmé Defined Curls Tong and Brush set 23rd December 2025 from Argos and collected it from my local Sainsbury's. I usually wear my hair straight, but used this New Years Eve, February 20th and last Saturday 4th April. Last Saturday I got part way through curling my hair for a party and the tongs literally sprang apart. I contacted them via email, received a prompt reply and sent the details they required at 12.38pm yesterday. This morning at 8.15am, I received a delivery via DPD of a replacement set. With an extra 6 months guarantee on top of the original 3yrs. Absolutely over the moon.
9 de abril de 2026
Avaliação não solicitada
Resposta de Babyliss
Good Morning
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Great customer service provided good customer service for a…
Great customer service provided for a faulty curling wand. They responded with 48hrs and have arranged a replacement to be sent out.
9 de abril de 2026
Avaliação não solicitada
Resposta de Babyliss
Good Afternoon
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Yomna fixed my issue with faulty…
Yomna fixed my issue with faulty clippers quickly and professionally. Kinda shocked how smoothly it went. Great service.
7 de abril de 2026
Avaliação não solicitada
Resposta de Babyliss
Good Afternoon
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
ER7 error on £100 straighteners…
I purchased a £100 pair of hair straighteners in October 25 and recently started getting an error which stopped them from being used. I contacted Babyliss support who were efficient, friendly and more helpful than I could’ve hoped for. They confirmed that my old pair could not be repaired and would send me an exact replacement within a few days. Can’t fault them!
9 de abril de 2026
Avaliação não solicitada
Resposta de Babyliss
Good Afternoon
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Customer service
BaByliss customer service is top notch. My wife has been using their products a lot. Just one time, the hair straightener had an issue and the replacement was sent within a week. Great customer service.
9 de abril de 2026
Avaliação não solicitada
Resposta de Babyliss
Good Afternoon
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
I had to contact Babyliss as my tool…
I had to contact Babyliss as my tool had stopped working all of a sudden and i was really sure that i was not able to get the support i needed, because of the warranty. But i am so glad i did, because Inge the advisor that helped me initially, took my query seriously and offered me a replacement straight away. I was speechless. I am so happy with how it was dealt with and how quick the response was. Sandra the last adviser that helped, was also very friendly and took my query on board and helped me. I can't fault Babyliss's customer service, it's always a pleasure, a 100/10!!!
8 de abril de 2026
Avaliação não solicitada
Resposta de Babyliss
Good Afternoon
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Excellent no quibble honour of 5year…
Excellent no quibble honour of 5year guarantee expedited immediately for replacement of appliance.
Well done and thankyou for upholding faith and trust in customer service and confidence in your products.
I look forward to receiving the appliance in due course and meanwhile intend to buy a babyliss razor
to complement the replacement clippers.
Once again thankyou.
Ray 03.04.26
4 de abril de 2026
Avaliação não solicitada
Resposta de Babyliss
Good Afternoon
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
I’ve had a great experience with Inge at Babyliss.
I’ve had a great experience with Babyliss issuing me a new product following a product fault. They were very efficient and helpful. I’m very satisfied with their service.
30 de março de 2026
Avaliação não solicitada
Resposta de Babyliss
Good Afternoon
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Love the product, it had a fault but was replaced within days
I had my hairdryer (which I loved) for 2 years when it developed a fault. I got in contact with the customer service and can only give great praise for them. They responded very quickly. A new hairdryer was sent out after I’d answered some simple questions and provided photos. It was delivered within a couple of days. The two customer care employees, Inge and Sandra, were great to deal with.
27 de março de 2026
Avaliação não solicitada
Resposta de Babyliss
Good Afternoon
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Same issue again, resolved again!
Had the exact same issue happen with a replacement trimmer, the guard just seems to crack after some months of use.
Emailed support letting them know what happened, they were of great help and replied very quickly. They have kindly offered me a replacement which is greatly appreciated!
Super helpful support!
26 de março de 2026
Avaliação não solicitada
Resposta de Babyliss
Good Morning,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Yomna.
Customer Care Team
My clippers broke the blade adjuster…
My clippers broke the blade adjuster and it fell off after 2 yrs 5 mths informed Babyliss and Yomna & Sandra kindly sorted me a new set to be delivered very impressed with the response and honouring the 5 yr Warranty.
22 de março de 2026
Avaliação não solicitada
Resposta de Babyliss
Good Morning,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika.
Customer Care Team
Well class service amazing customer…
Well class service amazing customer service I had issue with my tirmmer and I just call them and they will send new one for me .thank you
24 de março de 2026
Avaliação não solicitada
Resposta de Babyliss
Good Morning,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Yomna.
Customer Care Team
Great Customer service
I contacted customer service by email as my hairdryer developed a fault after 30 months.
The speed in which this was resolved was exceptional.
In less than 4 hours complaint resolved a new product on its way.
Fantastic customer service
23 de março de 2026
Avaliação não solicitada
Resposta de Babyliss
Good Morning,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Yomna.
Customer Care Team
OUTSTANDING CARE
I recently purchased a Babyliss Pro Shaver. There was a small mechanical problem with it. I emailed Babyliss customer care and Yomna got back to straight away. She is going to send me out a new shaver and I will send back the faulty one. I am just really impressed with how much Babyliss cares about their customers. Well done Yomna and Babyliss. Thank You
19 de março de 2026
Avaliação não solicitada
Resposta de Babyliss
Good Morning,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika.
Customer Care Team
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