If could give 0 stars i could. I needed an appointment ASAP for OCD diagnosis so I decided to pay for it as I though I would get amazing service and get prescription there and then.... that was not... Ver mais
Babylon Health
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Veja o que dizem as avaliações
I’ve been registered with Babylon for few years now and honestly, I cannot see an improvement in service, good or bad since eMed took over. Notoriously difficult to get to see a doctor F2F, difficult... Ver mais
It takes too long to get an appointment and there is no option for urgent care. Promised referrals aren't always made. You don't actually have a single PCP, it's whatever doctor has the next available... Ver mais
A empresa respondeu
Best GP Surgery I've had. Much easier and faster to get an appointment. Very professional and throughout doctors and medical personnel. Includes specialists from all kinds of medical fields. If you ne... Ver mais
Detalhes da empresa
Sobre Babylon Health
Escrito pela empresa
The Babylon Health app combines human expertise with the power of technology to meet every single one of your health needs thought a number of different features:
See a doctor how and when you like, 24/7
Get 24/7 access to digital appointments with a healthcare professional, usually within two hours. You have the flexibility to see the doctor wherever and whenever suits you.
Get your medication fast
Prescriptions can be sent straight to the pharmacy of your choice within the hour, or you can have medication delivered the next working day.
Understand more about your symptoms instantly through our AI chatbot
Babylon's AI system has been created by experienced doctors and scientists using the latest advances in deep-learning. Much more than a searchable database, it assesses known symptoms and risk factors to provide informed, up-to-date medical information.
Your information
All your information is stored in your clinical records so it’s easy to find later - you can even play back your consultations. If you need to see someone in person in a physical location, we can arrange that too.
Check and optimise your general health
Through Healthcheck, you can answer questions about your lifestyle and family history to analyse your body in detail. You’ll get a personalised health report plus practical insights to help you stay healthy.
If you're in London, check out our free NHS service 'Babylon GP at Hand'
Informações de contato
1 Knightsbridge Green, SW1X 7QA, London, Reino Unido
- 0330 303 8000
- support@babylonhealth.com
- www.babylonhealth.com
No appointments available
Tried to schedule an appointment and the first available one is in 5 days. Massive deterioration in service. Now been sat in a drop in centre for 3 hours so far waiting for an appointment.
19 de agosto de 2023
Avaliação não solicitada
Resposta da Babylon Health
We are sorry to hear of your experience with appointments. The NHS is currently facing high demands for primary care services across the UK. In addition, circumstances out of our control may also be contributing factors such as staff sickness and clinical emergencies. We do continue to offer appointments within our contractual requirements.
All of our appointment availability will be listed on the Babylon app. The rotas are regularly updated and appointments added on. At peak times patients will have to wait slightly longer for appointments. We reserve urgent appointments, please contact our support team on +44(0)330 303 8000 if your medical condition requires urgent attention.
You can find further details regarding appointments on our website:
https://support.gpathand.nhs.uk/hc/en-us/articles/4404771499921-Appointment-availability.
Should you require assistance with any other queries please contact our support team at https://support.gpathand.nhs.uk/hc/en-us/articles/115003693465-Contact-us
We value all patient feedback and would like to thank you for your patience as we work to continuously improve our service.
Kind regards,
Karol
Quality Governance Manager
Weirdest job interview I've ever had
This company are cowboys. I had the weirdest interview for a remote job as a clinician. They lied on the advert about the annual leave allowance. Steer clear. Some corrupt goings on.
12 de julho de 2023
Avaliação não solicitada
Worst app so far
(UK user) It was alright when I first started using it in 2021-2022. Late 2022, I wanted to use my app to make appointment but my GP account was not there (only private GP can be booked). So, I asked CS to help resolving the matter. They replied me that I will be contacted but after few weeks, there is still no reply, so I contacted again. The CS replied the same thing. I have a feeling that the problem is going to persist so now decided to register with another GP but leaving my record unretrievable. Up until today (Aug 23), they still are not able to resolve my problem. It's the worst app that I've used so far!
9 de agosto de 2023
Avaliação não solicitada
Resposta da Babylon Health
Thank you for your review and for bringing this to our attention. I’m really sorry to hear about your experience.
Please contact me via support@babylonhealth.com with the subject line "Governance Team - Trustpilot" so I can investigate this and assist you.
Kind regards,
Karol
Quality Governance Manager
Crappy counselors and lots of…
Crappy counselors and lots of cancellations. Try something else.
**They also discontinued service with no notice, leaving me w 5 days left of my prescription and no way to get it refilled before it ran out. If you have any other options use them!
3 de agosto de 2023
Avaliação não solicitada
Resposta da Babylon Health
Thank you for your review and for bringing this to our attention. I’m really sorry to hear about your experience.
Please contact me via support@babylonhealth.com with the subject line "Governance Team - Trustpilot" so I can investigate this and assist you.
Kind regards,
Karol
Quality Governance Manager
Service used to be brilliant, now negligent as best & criminal at worst.
Service used to be brilliant, but has seriously gone downhill over the past year. There is no way to get urgent appointments anymore and I am not having to rely on 111 and putting additional pressure on a service which is overwhelmed when I should be able to speak to my own GP as advised by the hospital. Chat people are unhelpful and constantly direct to 111/going to walk in clinics. I am recovering from surgery and this has caused me considerable stress
31 de julho de 2023
Avaliação não solicitada
Resposta da Babylon Health
We are sorry to hear of your experience with appointments. The NHS is currently facing high demands for primary care services across the UK. In addition, circumstances out of our control may also be contributing factors such as staff sickness and clinical emergencies. We do continue to offer appointments within our contractual requirements.
All of our appointment availability will be listed on the Babylon app. The rotas are regularly updated and appointments added on. At peak times patients will have to wait slightly longer for appointments. We reserve urgent appointments, please contact our support team on +44(0)330 303 8000 if your medical condition requires urgent attention.
You can find further details regarding appointments on our website:
https://support.gpathand.nhs.uk/hc/en-us/articles/4404771499921-Appointment-availability.
Should you require assistance with any other queries please contact our support team at https://support.gpathand.nhs.uk/hc/en-us/articles/115003693465-Contact-us
We value all patient feedback and would like to thank you for your patience as we work to continuously improve our service.
Kind regards,
Karol
Quality Governance Manager
I live in Australia, ran out of meds
I live in Australia, from UK and back to visit my mum. I ran out of meds because I stayed longer than planned. The pharmacist at Boots said I needed a script and suggested Babylon Health. I signed up, told them specifically what I needed (Sifrol) and paid £59 when the doctor called me he said, no he wasn’t able to prescribe Sifrol. A complete waste of time and money. I called NHS 111 a much better service - real doctors, although a slow process.
22 de julho de 2023
Avaliação não solicitada
Resposta da Babylon Health
Thank you for your feedback. Unfortunately, not all medications can be prescribed by our private service clinicians. Please visit our help centre to learn more about prescriptions at Babylon: https://support.babylonhealth.com/hc/en-us/articles/6685503441425-What-we-won-t-prescribe
I do not recommend any
I do not recommend anyone, they cancel appointments, lying about phone calls for appointments.
Rude live chat
24 de julho de 2023
Avaliação não solicitada
Resposta da Babylon Health
Thank you for your review and for bringing this to our attention. I’m really sorry to hear about your experience.
Please contact me via support@babylonhealth.com with the subject line "Governance Team - Trustpilot" so I can investigate this and assist you.
Kind regards,
Karol
Quality Governance Manager
Very poor services
I've been a patient for over two years now but lately I am very disappointed with their services. First of all, you have to wait weeks to book an appointment as there are no available clinicians. I keep missing many appointments lately, as the day of the appointment, the app first sends you a notification that they can't connect you to a clinician at the moment and then they cancel it because they missed you. So you need to rebook and wait again for weeks. They don't send any letters-results to your post as they promise. When you go to the clinic, you have to wait longer than you should.
1 de junho de 2023
Avaliação não solicitada
Resposta da Babylon Health
Thank you for your review and for bringing this to our attention. I’m really sorry to hear about your experience with appointments
Please contact me via support@babylonhealth.com with the subject line "Governance Team - Trustpilot" so I can look into what happened with your appointments and assist you.
Kind regards,
Karol
Quality Governance Manager
Not the same app as it was back in 2018
I've been using Babylon since 2018 and it's getting consistently worse. I had a phone appointment a week ago and the doctor, although she was lovely, called half an hour late because she said the app scheduled her times wrong. And then today I went to an in-person appointment and after waiting nearly 40 minutes with no sign of a doctor I had to leave to get a train.
There was no one else waiting for the doctor except for me and two other people who arrived about 30 minutes after me, so it's not like it was busy there.
I then called up customer services to get a referral to a hospital for the ECG that the doctor on the phone told me that I needed and I was told that only a doctor can refer me. Maybe if the doctor today actually decided to see me rather than sitting around doing nothing instead, I might have been able to get a referral from a doctor!
Babylon would essentially rather you die than actually provide the service they are there for.
18 de julho de 2023
Avaliação não solicitada
Resposta da Babylon Health
Thank you for your review and for bringing this to our attention. I’m really sorry to hear about your experience.
Please contact me via support@babylonhealth.com with the subject line "Governance Team - Trustpilot" so I can look into your issues and assist you.
Kind regards,
Karol
Quality Governance Manager
I have to give 5 stars because if you…
I have to give 5 stars because if you experience going to the GP without Babylon, then you will agree with me that this app is a life saver.
11 de julho de 2023
Avaliação não solicitada
Decided to move to these GP during…
Decided to move to these GP during Covid since online was the future… wrong decision… haven’t seen a doctor in almost 3 years and any appointment takes at least a week to happen… even if it’s with a nurse… horrible experience… do not recommend at all.
13 de julho de 2023
Avaliação não solicitada
Resposta da Babylon Health
We are sorry to hear of your experience with appointments. The NHS is currently facing high demands for primary care services across the UK. In addition, circumstances out of our control may also be contributing factors such as staff sickness and clinical emergencies. We do continue to offer appointments within our contractual requirements.
All of our appointment availability will be listed on the Babylon app. The rotas are regularly updated and appointments added on. At peak times patients will have to wait slightly longer for appointments. We reserve urgent appointments, please contact our support team on +44(0)330 303 8000 if your medical condition requires urgent attention.
You can find further details regarding appointments on our website:
https://support.gpathand.nhs.uk/hc/en-us/articles/4404771499921-Appointment-availability.
Should you require assistance with any other queries please contact our support team at https://support.gpathand.nhs.uk/hc/en-us/articles/115003693465-Contact-us
We value all patient feedback and would like to thank you for your patience as we work to continuously improve our service.
Kind regards,
Karol
Quality Governance Manager
Obviously another scam against the NHS
Obviously another scam against the NHS, book an appointment, receive notification, confirm you are ready, then you DON'T recieve any call at all but they mysteriously say they tried, when they clearly didn't. Safe assumption that these parasites get paid for taking the appointment anyway, regardless of whether they call or not, so it is just a numbers game
13 de julho de 2023
Avaliação não solicitada
Resposta da Babylon Health
Thank you for your review and for bringing this to our attention. I’m really sorry to hear about your experience.
Please contact me via support@babylonhealth.com with the subject line "Governance Team - Trustpilot" so I can investigate this and assist you.
Kind regards,
Karol
Quality Governance Manager
Service level has decreased
Sadly they no longer have time to deal with patients as they did in the beginning when i joined over 5 years ago. I have had to pay for private consultations to get treatment.
7 de julho de 2023
Avaliação não solicitada
Resposta da Babylon Health
Thank you for your review, I will share your feedback with the team to help us improve our service.
Kind regards,
Karol
Quality Governance Manager
The second time I have had to report…
The second time I have had to report problems with Babylon. No collection code for an urgent prescription, told after a long telephone wait to call signature rx, for them to tell me it is Babylons problem! I don't have time for this, when you're unwell, hassle is the last thing you want. Babylon is utterly useless.
1 de julho de 2023
Avaliação não solicitada
Resposta da Babylon Health
I’m sorry to hear about your experience and thank you for bringing this to our attention. We take patient feedback seriously and want to hear from our service users to help us improve the service.
If you are still facing difficulty in obtaining your prescription do not hesitate to contact our support team on:
https://support.babylonhealth.com/hc/en-us/articles/4408869933457-Contact-us
We will also share your feedback with the team.
Kind regards,
Karol
Quality Governance Manager
A GP Practice as it should be.
In a video-call GP consultation in the morning it was decided that a surgery visit was required - an appointment was made and completed that afternoon.
Having been on the books of GP at Hand for a few years now I can't fault their service or expertise in any way, thoroughly recommended.
27 de junho de 2023
Avaliação não solicitada
Clear and sensible care
I was asked to attend a face to face appointment. The doctor was very clear and advised mw to attend A&E straight away. This was very sensible and saved the condition from becoming more serious.
21 de junho de 2023
Avaliação não solicitada
As a GP myself
As a GP myself. This service is atrocious. £60 for 3min. GP immediately dismissive before even asking what's the problem , how's it affecting you etc, started saying I need to see my own GP
14 de junho de 2023
Avaliação não solicitada
Resposta da Babylon Health
Thank you for your review and for bringing this to our attention. We take patient feedback seriously and want to hear from our service users to help us improve the service.
Please contact me via support@babylonhealth.com with the subject line "Governance Team - Trustpilot" so I can investigate this case and assist you.
Kind regards,
Karol
Quality Governance Manager
Long waiting times
Used to be really fast but just tried to book an appointment and the next available is 10 days it’s so annoying as I know I’ll need to go in and see someone so that will be another long delay..
14 de junho de 2023
Avaliação não solicitada
Resposta da Babylon Health
Thank you for your review and for bringing this to our attention. We take patient feedback seriously and want to hear from our service users to help us improve the service.
I’m sorry to hear about your experience. All of our appointment availability will be listed on the Babylon app. The rotas are regularly updated and appointments added on. At peak times patients will have to wait slightly longer for appointments. We reserve emergency appointment slots each day but can’t guarantee to offer an appointment to every patient due to demand constraints. Please contact our support team if you require an urgent appointment, contact details can be found on: https://support.gpathand.nhs.uk/hc/en-us/articles/115003693465-Contact-us
Kind regards,
Karol
Quality Governance Manager
10/10 Babylon service
Honestly I don’t know why more people don’t use this service. This is how healthcare should be run. Excellent clinics and on time appointments. Appointments are available throughout the day via phone or video to suit working people. The staff are so helpful, friendly and very good at their jobs. The service is so quick and the app is brilliant.
9 de junho de 2023
Avaliação não solicitada
Used to be amazing
Used to be amazing. Now if you’re using the GP at hand service you’re expecting a minimum of 7 days to see someone. Even something as simple as getting a prescription. Wild.
10 de junho de 2023
Avaliação não solicitada
Resposta da Babylon Health
Thank you for your review and for bringing this to our attention. We take patient feedback seriously and want to hear from our service users to help us improve the service.
I’m sorry to hear about your experience. All of our appointment availability will be listed on the Babylon app. The rotas are regularly updated and appointments added on. At peak times patients will have to wait slightly longer for appointments. We reserve emergency appointment slots each day but can’t guarantee to offer an appointment to every patient due to demand constraints. Please contact our support team if you require an urgent appointment, contact details can be found on: https://support.gpathand.nhs.uk/hc/en-us/articles/115003693465-Contact-us
Kind regards,
Karol
Quality Governance Manager
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