Baileys Avaliações 

I have made several visits to Baileys and there is no question that they sell some lovely products, many of which feel unique and distinctive, though often over-priced. But all my visits have been marred by a decidedly rude and unempathetic mature woman who seems to be in charge. Customer care doesn't seem to be in her vocabulary and such a strange smugness. The younger staff are much more helpful. It is such a shame as it ruins the experience. Normally I would recommend an outlet with interesting and creative products but honestly, the customer care kills the pleasure. A simple change of staff would solve things.

I bought 6 mugs (pottery ones costing £17.50 each) as a Christmas present for my son & his wife. One had a hairline crack in it which meant it wouldn't hold liquid. A potter has told us this is due to the glaze cracking when it is cooled too quickly after coming out of the kiln. It was hard to see with the naked eye and only apparent when we put tea in it and it leaked. My daughter in law rang them to tell them. They asked for photos which she provided. They refuse to admit it is their fault and replace the mug despite numerous phone calls and say she must have caused the damage herself which is untrue. I can't believe their attitude and will never deal with them again. Beware!