I've probably sent over 10 emails, but still no helpful response or escalation to my redemption. I submitted it on March 1st, and I haven't even gotten an emailed response to fix my concern. This is r... Ver mais
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Veja o que dizem as avaliações
Been waiting over a month for my redeem. They sent an email that tournament participants get faster redeems, so I played in a tournament for that weekend and nothing changed. False advertising. Suppor... Ver mais
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I like how you can just jump in without thinking too much. No unnecessary steps, just straight into it. Everything feels intuitive from the first moment, and you don’t need time to figure things out.... Ver mais
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Tried it on both desktop and phone, and it works equally well on both. No bugs, no weird glitches, nothing that breaks the experience. That consistency is honestly impressive, especially since a lot o... Ver mais
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Detalhes da empresa
Escrito pela empresa
Bankrolla Social Casino 🎰 | Free to play. Win for real! | No purchase needed. 18+ 🍀
Informações de contato
Estados Unidos
- www.bankrolla.com
3,5
Bom
411 avaliações
Respondeu a 84% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I randomly found it online and gave it…
I randomly found it online and gave it a shot. Didn’t expect much at first, but ended up coming back again the next day. There’s something about how smooth and easy it feels that makes you want to return.
18 de abril de 2026
Avaliação não solicitada
Awful casino pls spend your money…
Awful casino pls spend your money elsewhere. They DO NOT PAY OUT AT ALL. You’ll spend hundreds before you receive your first potential payout. Absolute scam. Avoid at all cost
18 de abril de 2026
Avaliação não solicitada
Terrible game with terrible odds
Terrible game with terrible odds. Live support sucks als
18 de abril de 2026
Avaliação não solicitada
Resposta de Bankrolla
Hi Christopher Lee,
Thank you for your review. We are sincerely sorry to hear that your experience with both our games and our live support has not met your expectations, and we completely understand how frustrating that combination can feel.
All games on Bankrolla are certified and we do work only with licensed providers. Games run on certified Random Number Generator (RNG) technology, with published return-to-player rates and full game rules outlined in our Terms & Conditions. We also take live chat feedback very seriously — every rating helps us improve the quality of our support.
Please email us at support@bankrolla.com with your account details and the specific session or chat you are referring to, and our team will personally look into both concerns for you.
Kind regards,
Bankrolla Team
The platform feels stable
The platform feels stable, even during longer sessions. No lag, no interruptions, just smooth performance.
17 de abril de 2026
Avaliação não solicitada
Resposta de Bankrolla
Hi Gaylord,
Thank you for the kind words. We are glad to hear that the platform feels stable and smooth even during your longer sessions — that consistency is exactly what our team works hard to deliver.
We appreciate you taking the time to share your experience, and we look forward to seeing you back soon.
Kind regards,
Bankrolla Team
Been waiting over a month for my…
Been waiting over a month for my redeem. They sent an email that tournament participants get faster redeems, so I played in a tournament for that weekend and nothing changed. False advertising. Support keeps saying the same answers that are unhelpful.
17 de abril de 2026
Avaliação não solicitada
Resposta de Bankrolla
Hi Jonathan,
This is the Bankrolla Support Team. We are truly sorry to hear that you have been waiting over a month for your redemption, and we fully understand how frustrating this wait must feel — especially after taking part in one of our tournaments expecting faster processing.
While our standard redemption window is 24–48 hours, additional verification and compliance checks can extend this timeframe, in accordance with the Terms & Conditions at bankrolla.com. We want to make sure your case gets the attention it deserves.
Please email us at support@bankrolla.com with your account details so we can personally escalate this and provide you with a clear update.
Kind regards,
Bankrolla Support Team
Bad redemption experience
I've probably sent over 10 emails, but still no helpful response or escalation to my redemption. I submitted it on March 1st, and I haven't even gotten an emailed response to fix my concern. This is ridiculous. I actually used to vouch for this site, but they left me no choice but to leave this review. DON'T SIGN UP!
17 de abril de 2026
Avaliação não solicitada
Resposta de Bankrolla
Hi Mir,
This is the Bankrolla Support Team. We are sincerely sorry for the experience you have described, and we completely understand how frustrating it is to send more than ten emails about a redemption from March 1 without receiving the escalation you deserve.
Our standard redemption window is 24–48 hours, though verification and compliance reviews can extend this, as outlined in our Terms & Conditions at bankrolla.com. Your case clearly warrants priority attention.
Please email support@bankrolla.com referencing this review, and a senior team member will personally take ownership of your case.
Kind regards,
Bankrolla Support Team
What I like most is how natural…
What I like most is how natural everything feels. You don’t have to figure things out, it just makes sense.
3 de abril de 2026
Avaliação não solicitada
Resposta de Bankrolla
Hi Bailey,
Thank you so much for your review. It means a lot to hear that everything just makes sense — that is exactly the kind of natural, frictionless experience we aim to build.
We appreciate you being part of the Bankrolla community.
Kind regards,
Bankrolla Team
Great platform awful payout process
Great platform. Awful payout times. The first thing they ever did was cancel two of my redemptions without my consent and blamed it on a technical glitch. Then after that it took a week to get my money. You can only withdraw $1,000 at a time which is a red flag. No other reputable companies do that. Then, they started taking 7-9 days on every redemption then told me I was maxed out for the month. Stopped playing for awhile. Started again. After redeeming probably 8 times I got an email saying I needed to verify several things. Okay? Why now? Then I send all of my documents and get asked to send several again. I send again, they ask for the same things again haha. It’s been a week and no update on my redemption status other than generic responses. I have 5,000 SC waiting and they’re taking their time and kicking the can intentionally to either slow it down or hoping I spend it? Can’t think of why else you’d consistently make payouts such a pain for your loyal customers.
13 de abril de 2026
Avaliação não solicitada
Resposta de Bankrolla
Hi Ben,
This is the Bankrolla Support Team. Thank you for acknowledging the platform itself, and we are truly sorry for the repeated redemption issues and documentation loops you have faced.
Redemptions are normally processed within 24–48 hours, though verification reviews, redemption limits, and compliance checks can extend this, as outlined in our Terms & Conditions at bankrolla.com. Your 5,000 SC redemption deserves a clear path forward.
Please email support@bankrolla.com referencing this review, and our verification team will personally review what has been submitted and move your case forward.
Kind regards,
Bankrolla Support Team
I’ve tried similar platforms before
I’ve tried similar platforms before, but this one just feels more polished overall. Everything works together nicely, from design to performance, and nothing feels out of place. It gives a much more complete experience.
1 de abril de 2026
Avaliação não solicitada
Resposta de Bankrolla
Hi Sarah,
Thank you for such a thoughtful review. We are so glad Bankrolla feels more polished and complete compared to similar platforms — that balance between design and performance is something our team truly cares about.
Thank you for playing with us.
Kind regards,
Bankrolla Team
I won and they closed my account
I won and they closed my account. I've requested a refund with no response. I do not recommend this casino. Much better ones out there. Try Zula or Spinpals.
17 de abril de 2026
Avaliação não solicitada
Resposta de Bankrolla
Hi Tami,
This is the Bankrolla Support Team. We are genuinely sorry to hear about the experience you have had, and we completely understand how distressing it is to have an account closed after a win.
Account reviews of this nature are carried out by our compliance team strictly in line with our Terms of Service at bankrolla.com, and we never take such decisions lightly. We would like to personally review what happened in your case and help explain the reasoning directly.
Please reach out to us at support@bankrolla.com with your account information, and a member of our team will look into this for you straight away.
Kind regards,
Bankrolla Support Team
Tried it on both desktop and phone
Tried it on both desktop and phone, and it works equally well on both. No bugs, no weird glitches, nothing that breaks the experience. That consistency is honestly impressive, especially since a lot of platforms struggle with mobile.
31 de março de 2026
Avaliação não solicitada
Resposta de Bankrolla
Hi HenryJ,
Thank you for testing us out on both desktop and mobile. We put a lot of focus into making sure the experience is just as smooth across devices, so it is great to hear that effort comes through.
Thank you for being with us.
Kind regards,
Bankrolla Team
Way to step your game up on the…
Way to step your game up on the withdraw,I did a this is the other day was in my account next day then today 500 and 150,they both were paid out with in minutes...if places plan on staying relevant,the withdraw time is a huge part of where I play...well done guys
16 de abril de 2026
Avaliação não solicitada
Resposta de Bankrolla
Hi Donald,
Thank you for this fantastic feedback. Fast, reliable redemptions are something we work hard on every day, and we are thrilled to hear your recent $500 and $150 redemptions processed within minutes.
We really appreciate you playing with us.
Kind regards,
Bankrolla Team
Clean
Clean, fast, simple. That’s probably the best way to describe it. It doesn’t try to overload you with features, but everything that is there works really well.
1 de abril de 2026
Avaliação não solicitada
Resposta de Bankrolla
Hi Isabella,
Thank you for the kind review. "Clean, fast, simple" is exactly the experience we strive for, and we are really glad that comes through for you.
Thank you for being part of Bankrolla.
Kind regards,
Bankrolla Team
I like how you can just jump in without…
I like how you can just jump in without thinking too much. No unnecessary steps, just straight into it. Everything feels intuitive from the first moment, and you don’t need time to figure things out. That makes the whole experience much more enjoyable.
1 de abril de 2026
Avaliação não solicitada
Resposta de Bankrolla
Hi Mitch,
Thank you for sharing your experience. Making things intuitive from the very first moment is something we put real thought into, so it is lovely to hear it pays off for you.
Thank you for playing with us.
Kind regards,
Bankrolla Team
Redemptions take forever and they will…
Redemptions take forever and they will cancel your redemption and tell you that it is a technical glitch and make you start all over and wait. They only let you withdraw $1000 at a time and then you have to wait about a month for that. They give you generic responses and excuses. It took one month for them to process my first $1000 redemption and now I’m waiting on the second one going on week three.
15 de abril de 2026
Avaliação não solicitada
Resposta de Bankrolla
Hi JK,
This is the Bankrolla Support Team. We are truly sorry to read about the repeated delays and the cancellation you experienced on your first redemption, and we fully understand how frustrating it is to see a second request now stretching into its third week.
Our standard processing window is 24–48 hours, though verification reviews, redemption limits, and occasional technical issues can extend this timeframe. All redemption rules are outlined in our Terms & Conditions at bankrolla.com, and please be assured every pending request is being worked through as quickly as possible.
Please contact us at support@bankrolla.com with your account details so our team can personally look into your pending redemption.
Kind regards,
Bankrolla Support Team
Tried it on a random evening and…
Tried it on a random evening and honestly didn’t expect much. Turned out to be one of the smoother experiences I’ve had in a while.
14 de abril de 2026
Avaliação não solicitada
Resposta de Bankrolla
Hi Lucy,
Thank you for giving us a try on a random evening — we are so glad it turned out to be a smooth experience. Your kind words mean a lot to the whole team, and we hope to see you back again soon.
Kind regards,
Bankrolla Team
What I like most is how simple…
What I like most is how simple everything is. You don’t get overwhelmed with options or pop-ups, just log in and play. It feels like the platform was designed with actual users in mind. Everything flows naturally, and you don’t feel lost at any point, which makes the whole experience way more enjoyable.
30 de março de 2026
Avaliação não solicitada
Resposta de Bankrolla
Hi Ganesh,
Thank you for taking the time to write such a thoughtful review. Keeping things simple without overwhelming players is exactly the kind of design philosophy we stand by, so it is really rewarding to hear it comes across that way.
Thank you for being with us.
Kind regards,
Bankrolla Team
This has been an absolute disaster they…
This has been an absolute disaster they don’t pay out been getting the same old excuses from them and it’s been well over a week now. No other legit online casino holds funds for this long and keeps on rejecting due to “glitches” “High volume “ etc. “VIP MANAGERS” aren’t really managers they can’t do anything for you no one can . Stay away from this sight .Will update if I get paid somehow have about 40+ emails with them .
14 de abril de 2026
Avaliação não solicitada
Resposta de Bankrolla
Hi Javier,
This is the Bankrolla Support Team. We are truly sorry for everything you have been through over the past week, and we completely understand how exhausting it feels after 40+ emails without the resolution you deserve.
Redemptions are normally processed within 24–48 hours, but verification holds and high-volume periods can extend this, as outlined in our Terms & Conditions at bankrolla.com. Our dedicated account managers do advocate for players; if that has not come through in your experience, we want to make it right.
Please email support@bankrolla.com referencing this review, and a senior member of our team will personally review your case.
Kind regards,
Bankrolla Support Team
First thing I noticed was the design
First thing I noticed was the design. Clean, modern, and not overloaded. Then I realized everything runs just as good as it looks.
31 de março de 2026
Avaliação não solicitada
Resposta de Bankrolla
Hi Kai,
Thank you for noticing the design. Our team works hard to balance a clean, modern look with performance that matches, so we are glad both sides came through for you.
Thank you for playing with Bankrolla.
Kind regards,
Bankrolla Team
I like platforms that don’t…
I like platforms that don’t overcomplicate things. This one keeps it simple and that’s exactly why I enjoy it.
13 de abril de 2026
Avaliação não solicitada
Resposta de Bankrolla
Hi Zoe,
Thank you for your kind words. Keeping things simple is at the heart of what we do, so we are really glad Bankrolla hits that mark for you.
Thank you for being with us.
Kind regards,
Bankrolla Team
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