European Bartender School  Avaliações 

159
•
O TrustScore é 3.5 de um total de 5

3,6

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Ho recentemente abbandonato il corso ( no rimborso), direi che sconsiglio al massimo (riferito all’esperienza di londra). Professori arroganti e maleducati che a 2 minuti di ritardo hanno esordito c... Ver mais

Avaliado com 5 de um total de 5 estrelas

Grandios, professionell, Spaß und Erfahrung! Mein Sohn war im Oktober/November 25 in Phuket. Er war begeistert. Tolle Organisation, strukturierte Abläufe, schöne Unterkunft und insgesamt eine wunder... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Waren 2 Tage voll kreative und ich habe die în maximal genossen ich habe so viele Sache gelernt und wirklich sehr viel Spaß gehabt. Flo hat sehr viele Geschichte erzählt fur jede Methode und Cocktail... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

EBS LONDON, esperienza fantastica ! Posso proprio dire che tutto il team EBS è stato cortese e attento alle persone oltre che molto esperto nei cocktail e nell'insegnamento. Abbiamo acquisito compe... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Escola de Bartender

Escrito pela empresa

European Bartender School (EBS) is the world's leading educational institution for professional bartenders and baristas. With over 25 locations across 5 continents, EBS offers comprehensive programmes that provide an unforgettable personal and professional development journey, culminating in an internationally recognised certification. Founded in 1999, EBS was among the pioneers in travel and study programmes for career advancement. With a global alumni network of over 80,000 graduates, EBS remains at the forefront of delivering exceptional education in hospitality. In fact, a staggering 97% of graduates from EBS's flagship 4-week International Bartender Course would recommend the programme to their peers. In addition to the International Bartender Course, EBS offers a wide range of specialty, generalist, and advanced online and on-location courses, as well as bartending instructor programmes. These programmes cater to the needs of all aspiring bartenders and baristas, whether they are looking to advance their career or find work while traveling. EBS's curriculum is frequently updated with the latest industry learnings, trends, and bar practices, as advised by industry’s leading experts who make up the EBS Board of Education. This ensures that students are equipped with the skills and knowledge required to excel in the world's best bars - where EBS graduates, trainers, and collaborators are already known to drive innovation. EBS is committed to nurturing its community and network, providing exceptional professional education while empowering students to reach their full potential. Whether you're a seasoned bartender or just starting out in the industry, EBS has the courses and resources to help you achieve your goals.


Informações de contato

3,6

Bom

O TrustScore é 3.5 de um total de 5

159 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 60% das avaliações negativas

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3,6

Todas as avaliações

(159)

11 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

EBS Kos

EBS Kos, really was one of the best experiences of my time so far! The staff were helpful from the get go, Lawrence and Agata were always there if there to help everyone out, the bar staff were absolutely amazing and made the whole course feel so welcome. The instructors were knowledgeable and experienced, they were willing to have fun with you but really dedicated their time to make sure you could pass. Overall I couldn’t say a bad thing about EBS Kos! Would highly recommend to anyone :) Wish I could do it all again

8 de outubro de 2022
Avaliação não solicitada
logotipo da European Bartender School

Resposta da European Bartender School

Hi Hettie, we're thrilled to hear that your EBS Kos experience was one of the best you've had so far! Thank you for your kind words about our staff, especially Lawrence and Agata, who were always there to assist. Our bar staff and instructors are indeed dedicated to creating a welcoming and enjoyable atmosphere for our students. Your recommendation means a lot to us, and we'd love to have you back for another fantastic experience whenever you're ready. Cheers to many more memorable moments with EBS!!

EBS Care

Avaliado com 5 de um total de 5 estrelas

Tiki course in Barcelona

We took the one week Tiki course in Barcelona and it was a great experience! We learned a lot about the heart and soul of Tiki thanks to our enthusiastic, passionate and talented instructor who has a lot of knowledge on the subject. The course was really varied and dynamic. We made our own Tiki mugs, learned all about the history of Tiki, making syrups, infusing our own rum, mixing our own cocktails, and so much more. All this in a very relaxing atmosphere, while meeting lovely new people from all over the world. After class you get the chance to explore some of the best cocktails bars in Barcelona. We would recommend this course to anyone who is interested in Tiki and wants to go on a fantastic trip to the heart of it.

19 de junho de 2023
Avaliação não solicitada
logotipo da European Bartender School

Resposta da European Bartender School

Hi Toni and Tati, We're delighted to hear that you had a fantastic experience during your one-week Tiki course in Barcelona! It sounds like you had a comprehensive and engaging learning experience. Our dedicated instructor, with his passion and expertise, truly brings the heart and soul of Tiki to life.

The diverse range of activities you described, all in a relaxed and welcoming environment, is what we aim to provide. Meeting people from around the world adds to the cultural richness of the experience.

We appreciate your recommendation and are thrilled that you had a fantastic journey to the heart of Tiki. If you ever decide to explore more in the world of mixology, we'd be delighted to have you back. Cheers to your continued Tiki adventures!

EBS Care

Avaliado com 5 de um total de 5 estrelas

Es war sehr toll mall lernt sehr viel …

Es war sehr toll mall lernt sehr viel und jeder der so eine Ausbildung machen will es wird sich lohnen grad Wegen der Erfahrung was mann da alles lernen kann
Die Lehrer sind mega cool und Freundschaft schließen tut man auf jeden Fall macht riesen Spaß 😎😎😻😻

27 de março de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Incroyable expérience !

Incroyable expérience !

J'ai réalisé 1 mois de formation à l'EBS BARCELONA. Je n'avais pas forcément d'expérience au niveau des cocktails avant d'arriver là-bas, mais cette formation m'a tout appris. Les cours sont vraiment intéressants, les instructeurs géniaux, et le cadre de vie exceptionnelle avec le mélange de culture avec les autres élèves venant du monde entier ! Cela m'a permis de rencontrer beaucoup de personne et me faire des contacts professionnels. De plus le centre d'appel EBS est super, ils sont toujours à votre écoute au téléphone et toujours disponibles pour vous aider et répondre à vos questions.

Merci EBS !

5 de dezembro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I took my course in New Delhi

I took my course in New Delhi, India. And I’m so glad that I choose EBS for building up my career. They have the best Manager and trainers, imported alcohol are also available for educational purposes. Worth every time and penny that I spend there.. Thank you EBS!

31 de março de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Es una experiencia única y…

Es una experiencia única y enriquecedora en todos los sentidos, realmente es un ambiente lleno de camaradería, fiesta, disciplina y aprendizaje. Los instructores son increíbles tienen un equilibrio perfecto entre la exigencia, respeto y diversión.

16 de dezembro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Es war tatsächlich wie beschrieben

Es war tatsächlich wie beschrieben. Man hat wahnsinns Freunde gefunden, es hat sich angefühlt wie eine Familie. Sicher war das Hostel eine kleine Herausforderung, aber selbst das hat nicht wirklich gestört. Der Kurs fordert einen heraus, doch jeder der Leidenschaft und/oder Interesse daran hat wird diesen Kurs lieben. Die Lehrer waren ein dremteam und hatten die perfekte Balance zwischen Theorie und Praxis und selbst in ihren Pausen und ihrer Freizeit immer ein offenes Ohr. Hier wird niemand hängen gelassen der Hilfe sucht. Ich würde es jederzeit wieder machen und hatte auch zusätzlich den Mixologykurs noch. Macht es! Traut euch!

23 de março de 2023
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

The Barista course itself was great but the surrounding circumstances not.

The Barista course itself was great and our teacher Izabela was knowledgeable, i learned a lot. However the school and the surrounding circumstances were not really great. There was no one to greet us, welcome us or tell us where to go or where our course would happen on the first day. Then, because our room was between 2 bartender teaching rooms, people from the other courses always just walked into our classes to take or drop things from their courses, which i found disrespectful, because we had to be respectful of their space when they were doing exams. in the end, i had to chase up the support to get login details for the matchstaff platform, which should have been provided automatically. on top of that, i had additionally booked the accommodation for the course for 199Eur, but then needed to cancel it 2 weeks before the course started. this was not possible, and i was told i would have to pay a 300 Eur fine instead and no refund. This was ridiculous. A 50 Eur fine would have been reasonable, but a fine which is 150% of what was originally paid? For that reason my overall experience apart from the course itself, was not that great.

20 de fevereiro de 2023
Avaliação não solicitada
logotipo da European Bartender School

Resposta da European Bartender School

Hi Isabella,

Thank you for your review.

I'm really sorry to hear that you believe that EBS is only worth 3 stars after you finishing one of our courses.
We really enjoyed having you and we rate you 5 stars!

Regarding our facilities, your comment was sent directly to the school. We're always improving and your contribution is valuable for us. We also learn from our students! It's possible that an extraordinary situation lead to that event and 3 courses had to be so close together.
Your opinion will be taken highly into consideration.

I'm also deeply sorry that we had to follow our cancellation policy and decline your refund request 5 working days before the course started. I'm a worker and a student and I know the impact of last minute changes, I believe that this was quite unpleasant for you, we do apologise for making you feel disappointed on us.

I was glad to know, after investigating your situation, that our management team offered you 100 EUR discount for your next EBS course, a way to thank you for understanding that even though we can't change our policy, we can always try and help our students to thrive and turn complicated situations into opportunities.

Regarding the Matchstaff login, I also verified that you were given their contact for login request. But feel free to contact us again in case you need any other support, we'll be glad to assist you further.

I hope you can consider your review and let me know when you're returning, the next cocktail is on me!

Its was really amazing having you at the school and we're looking forward to seeing you again very soon.

Best regards,
EBS Care


Avaliado com 5 de um total de 5 estrelas

C'è sempre tempo per imparare

Ho 50 anni e ho vissuto un esperienza formativa che non ha eguali.
Gruppo coach fantastico. Andrea, Cesare, Cora e Luca super professionali ma ancor di più ho percepito calore umano che sprigionavano. È questo credo che faccia la differenza. Lo consiglio a tutte le fasce di età che orbitano nel mondo del bar.

2 de março de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

The sales representatives are quick to…

The sales representatives are quick to take your money however really rubbish in responding.
No hope!

30 de novembro de 2022
Avaliação não solicitada
logotipo da European Bartender School

Resposta da European Bartender School

Hi, thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further.

Unfortunately we're unable to identify your EBS course booking and we would love to ask you to kindly reply back to us or send us an email to supportlistening@barschool.net and one of our customer service representatives will be glad to assist you further.

Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.

Looking forward to hearing from you.
Best wishes
EBS Care

Avaliado com 5 de um total de 5 estrelas

Excellent service commerciale

Je remercie infiniment Clarisse pour m'avoir guidé et super bien conseillé et notamment en répondant à mes innombrables questions que j'ai pu lui poser.

Concernant EBS, je recommande à 100% cet organisme, en 2021 j'ai eu l'occasion de faire le cours de bartender à Kos et ça a été une expérience incroyable qui a débouchée sur l'obtention du diplôme qui m'a permit de trouver un job rapidement et aussi permit de travailler dans des endroits exceptionnel.

22 de novembro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Highly recommend

They managed to help me with all my questions before the course started, and helped me change the booking and date since I was sick and couldn't attend the scheduled course in London.
Very professional and managed to find a job in two weeks through their Job page.
I really recommend and it's the best investment I ever made.
Thank you so much for taking good care of me!

7 de novembro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

An amazing experience

An amazing experience. All of the EBS team are kind, funny and unquestionably experienced in cocktails and teaching. All skills I have learnt are easily applicable to working in real life cocktail bars.

Although the hostel is not amazing, it is no way a reflection on EBS. You do not have to stay in the hostel to attend the course. Personally I have found the hostel really enjoyable and a great place to meet other travelers.

15 de outubro de 2022
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Bartending Course in London, October 2022

1. Accommodation

I was booked into a tiny 4 bunks (8 sleeping places) hostel room. Mixed gender. No table, no chair, no en-suite shower or even en-suite toilet. No fridge, no microwave, no kitchen at all, no quiet lounge zone in the entire hostel. The only place to work&study is a bar filled with loud pop-music. No wonder by the middle of the third week everyone felt exhausted and had several flu symptoms.

Why not give customers some info and options in advance? I was ready to pay more!

2. School

That tiny basement was never designed for a large group like ours. Neither spatially, nor in terms of water and fresh air supply. With 43 humans inside the school looks nothing like that video in their Instagram, it’s living hell: it smells, it’s all moving elbows and trying to outshout each other.

3. Textbook.

About a half of it is just ads. Ads and more ads. Brands, personalias, products, extra courses, bars. Even the part all the students are supposed to learn by heart contains ads.

4. Stuff

Out of three teachers only one speaks native English and two others were constantly forgetting necessary words, switching to their mother tongues and asking students for translation, not even able to read the educational presentations correctly. Dividing liqueurs into generic and proprietary categories, not once was the teacher capable of pronouncing “proprietary” right, even after getting help from the group. And that’s only one of many mistakes. So if you want to work in the industry and sound professional, you’ll have to check every word, every sound and stress in a dictionary by yourself.

Teachers rolleye and groan loudly every time they have to answer an intercom and open a door, call their manager “stupid” in front oh the group, respond “shut up” on student’s jokes. Not in a funny context like “shut up and take my money”, no, it’s just a general atmosphere of complete burnout and lower class resentment.

And the manager is really stupid. One day I was asked if everything's alright and if I’d like to talk to her. Oh, they want to listen and improve, I hoped. Ha. Ha-ha-ha. I was lectured on how grateful I must feel for any accommodation at all like it’s some charity project for homeless ones.

5. Conclusion

This course might be a great lesson for your spoiled child: if a little c*nt whines about slightest discomfort and can’t resist power trips from time to time, send them into an EBS course to experience real discomfort and disrespect.

It’s also useful for those who are adamant about becoming a bartender. Some students just ignore all the trouble and practice to become professional. My respect! But can’t those devoted and talented kids gain the same skills somewhere else?

Anyway, if you’re just curious about drinking culture and industry, save your money, time and health.

13 de outubro de 2022
Avaliação não solicitada
logotipo da European Bartender School

Resposta da European Bartender School

Hi Liudmila,

Thank you for leaving a us a review and sharing your concerns. 😊 After discussion with the School Manager and our Customer Service Manager, please allow us to address your concerns here:

1. Accommodation
We understand your expectations of the hostel, but what you describe is consistent with the facilities expected in a hostel. Regarding the noise, it seems that you had the opportunity to ask the hostel staff to turn down the music or close the window of your room, but you did not.

And yes, you are free to book your own accommodation if you desire to pay more, at this moment, EBS arranges Hostel accommodation in order to accommodate the students that wish to save in a room and invest more in their own personal experience, this is why adding accommodation to your booking is optional.

2. School
We're sorry again that the school size didn't correspond to your expectations, inside our London school, you’ll find different areas dedicated to specific parts of the course. There’s the live bar, the practice and masterclass areas, and even a chill area where you can relax between classes. The school is able to accommodate this amount of students. 😊

3. Textbook.
Yes, we mention the name of the drinks (with brands) so that our students can identify the products to use.

4. Stuff
Given that around 50% or more of our students are not native English speakers, we find it helpful to have instructors who speak other languages as they can assist students with their understanding of the course materials by communicating with them in their own language, such as French, Italian and Spanish.
We also consider that misspelling some words doesn't stop anyone from understanding each other.

We make every opportunity a learning opportunity, we accept your feedback even though you didn't allow us to better understand the foundation for each of your claims, we will look deeper into your text and review our options.

5. Conclusion
We appreciate you making us aware of your negative experience. We apologize for the inconvenience this has caused.
Please let us know if you have any additional questions, concerns, or comments.

We wish you the best for your future endeavors.
Have a lovely day! ✌
EBS Care

Avaliado com 1 de um total de 5 estrelas

Disapeared?

Booked a course for my son some time ago. Last spring it was very easy to contact them and get information. Now I need to change the date of the course and it is impossible to get in touch. I tried to call several times with no answer. I sent an email, no contact back, are they still working?

27 de setembro de 2022
Avaliação não solicitada
logotipo da European Bartender School

Resposta da European Bartender School

Hi Marco,

I'm very sorry to hear that you weren't able to get in touch with us.

If you have some date change you'd like to do, I suggest you get in touch with our customer service team, they'll be happy to assist you at this number +34 933 80 12 08 or this email address supportlistening@barschool.net

If you've already tried those you can get in touch with us at info@barschool.net

Sorry again for the inconvenience, of course we are here for any request you may have 🙂

Avaliado com 1 de um total de 5 estrelas

Noone answers the phone.

Noone answers the phone.
I try several days with more than one hour each phonecall.
No no no, do not use this.

22 de setembro de 2022
Avaliação não solicitada
logotipo da European Bartender School

Resposta da European Bartender School

Dear Stephan, we're sorry to hear that, we completely understand the frustration here.

You can get in touch with us via our French number (+33185653507), you'll be able to get in touch with staff speaking English as well if you wish.

If you wish to be called instead we're happy to do so at the time of your choosing, just send us a message with your number. :)

You can also reach out to us by email to listening@barschool.com.

Please kindly note that our office hours are from 09am to 08pm UTC+2 from Monday to Friday.

Avaliado com 1 de um total de 5 estrelas

Bought, paid and never received access

Bought a course from European Bartender School a month ago and never got access to it.
The company somehow does not respond my messages and don't send me a link to reset my password, apparently my login does not exist, although it existed when I made my payment.
I don't know about the content of their online course (because I've never had the chance), but I can say that my experience with the company has been really bad.

19 de maio de 2022
Avaliação não solicitada
logotipo da European Bartender School

Resposta da European Bartender School

Hi Guilherme,

We are very sorry for your experience with European Bartender School, indeed we experienced a technical issue regarding our online courses, we also are trying to reach out to our students who just like you, lost access and were unable to log in. After verifying our records, we weren't able to find your registration through the name that you left in this review, please do contact us at customerservice@barschool.net so that we can properly investigate this situation.

We apologize for the inconvenience this may have caused you and we would like to invite you to exchange your purchased online course, for our pack of 4 online courses with no additional charges.

We are looking forward to hearing from you.
Take care,
EBS Care.

Avaliado com 2 de um total de 5 estrelas

European Bartender School Paris

I did the course in “Paris”, first of all the location wasn’t even in Paris but Mointruel, which is like a 20 min at least metro ride from Paris city. It’s not the worst place Mointruel, but the living accommodation is literally in like the OUTSKIRTS of Mointruel. The course it self is all right, it’s a 30 min walk from the accommodation but there is buss options. Besides from half sexist (male) teachers and the humongous favoritism amongst the students and teachers, it was an alright experience the bartender education. It’s a lot of studying though, you have two written tests every day mon-fri.

Something that was a bit shocking or different from where I come from, is that they read your score/results from the day test out loud and will be very vocal (infront off everybody) if you did a bad job, they will even go so far and make jokes and making the person with low score feel quite awful or akward.

Long story short, if you are going to explore paris, don’t do this, it’s a waste of money, since there is so much studying it won’t leVe you much time to actually do something on the days, and the distance is so far it takes planning and what not. If you actually want to be a barman/bartender, sure it’s a decent education itself, but would not recommend the Paris one.

Also the house you live in if you chose to buy accommodation aswell is BAD you sleep in triple bunk beds that make sounds from the smalles movements. Also only two bathrooms for 30 ish people, it’s not clean, there was dust and stains here and there when I arrived.

16 de dezembro de 2021
Avaliação não solicitada
logotipo da European Bartender School

Resposta da European Bartender School

Hi flowersandgrasss, thank you for taking the time to bring this to our attention. We are sorry to hear that your experience was not up to standards. We are already in touch with the Paris school to talk about your feedback. If you would like to discuss this further, please contact our customer service team on listening@barschool.net.
Again, thank you for your feedback and have a nice day!

Avaliado com 5 de um total de 5 estrelas

EBS Barcelona: Great experience!

Great experience! I lived together with other people taking the course in the heart of Barcelona. We learned a lot, drank a lot and had a great time :-)

30 de setembro de 2021
Avaliação não solicitada
logotipo da European Bartender School

Resposta da European Bartender School

Hi Victor, thanks for the 5-star review 🙌 Delighted to hear you had a fun time in Barcelona!

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